MorningStar Senior Living

Morningstar is a very nice facility. My reason for doing so is they do the best they can. They offer daily activities, they keep the facility clean, employees are friendly and appear to do their jobs well, food is good and has variety. There are two areas that need to be improved: 1) There are two hallways that should have a CNA positioned closer to residents in case a resident needs assistance. There are no emergency pulls or bells, etc in residents' rooms should resident falls or needs help. 2) There needs to be more communication about resident medical needs with medical staff/CNAs and resident family members including an ongoing list of meds prescribed and meds deleted, plus updates from physical therapy.

MorningStar at Golden Ridge is poorly managed, but we have a great casita with an attached garage and the food is mostly good. The employees are stretched thin and over worked, but they mostly get the job done.

The Care Givers are wonderful. Security is an issue which has been improving. Nutrition is beginning to improve. Flavor is frequently lacking.

We toured MorningStar at Mountain Shadows during our search for a Memory Care facility for our loved one. The apartments at this facility were nice. Although, as a stranger to them, they didn't seem very helpful or warm towards us. We decided to keep searching.

I toured MorningStar Senior Living of Sparks during my search for an Independent Living facility for my loved one. I didn't like it as much because it had a large hotel feel to it that didn't seem personalized. Also, while I was waiting for my tour to begin, I watched how the front desk employees interacted with the residents and I wasn't impressed. Many of the residents were ignored when they were waiting to ask questions.

My Mother is not receiving the daily care that she requires even though it's not complicated. She also is eating food that is frozen and inadequate considering what we are paying. This is not expectable and is endangering her wellbeing and safety.

I am currently a resident at MorningStar Assisted Living and Memory Care of Santa Fe. This facility seemed good to me at first sight, however now I know different and I would not recommend this facility to others. The food here is awful. The staff are too few. The cost of this facility is too high for the value received for the resident. Overall, my experience has been okay but again I would not recommend this facility to others.

This community was out of my planned budget range based on my monthly retirement income. This was a newer community, and may be a bit better activities from the flyers presented to me. I did not try out their menus nor experience the security of the neighborhood.

My biggest concerns center around the cleanliness of the common areas & bedrooms & bathrooms (truly disgusting) and feeling that they are probably understaffed. Most of the staff are very friendly and helpful and nice. Hygiene and cleanliness of the residents can be inconsistent. Family needs to keep an eye on this and possibly follow up with administration if the resident isn't being kept clean. Further evidence that they are probably understaffed.

Staff was very nice. I was not impressed by the medical staff. In the six months my mother was there, there was a lot of turnover. If you or your loved one is self sufficient everything will be fine. If they're at all frail, you might consider a different venue.

Our family had an in person tour with Truewood by Merrill, Henderson and we felt the tour experience was just average. It reminded us of every other multiple unit "big box" assisted living facility.

It is more of a skilled nursing facility. Very few residents were independent. The apartments were designed for assisted living or skilled nursing care. The rental cost and entry fee for independent living is not justified if you don't need assisted living skilled nursing care.

We were so excited about Bear Creek being the best place for my dad but a few weeks into his stay, his care went downhill. Those who we came in contact with were wonderful. When my mom visited once a week, SHE would have to help my dad get shaved, showered, hair combed, figure out which towels, clothes were clean or dirty. Never ate with him so don't really know. We were told when we signed paperwork that residents were always busy. NOPE! They only had one activities director out 3 positions. That activities director rarely did anything with residents. DEFINITELY not worth the outrageous cost. We moved my dad from Bear Creek after only 2 months

The promise is not living up to the reality. There is consistent staffing issues. I had greater expectations, considering that my loved one is in memory care. The atmosphere and people are nice but they don't offer the quality of care that I need. They need consistent staff who are more well trained, to provide the level of care that my loved one needs.

It was a beautiful facility. They kept mom clean and cared for. Nice activities. Trouble with medication administration though. HUGE issue.

We really like that the staff take the residents out to the main area with the other assisted living residents to listen to the live music and even participate in the bingo and arts and crafts if they are able to. However with the constant staff changes and shift changes we feel at times it could be chaotic with trying to keep all the staff on the same page. We do think with the onboarding process they could get all the paperwork together better since it all can be so overwhelming and confusing

This was a beautiful and newer community. They wanted to place our loved one in memory care immediately and the family didn't fell that this is what our loved one would need. The off campus activities were limited to the number of spaces available in the van.

They don't help the residents, to get out, and be social. They should encourage people to do more. Overall, it is a wonderful facility.

Not a good fit for my loved one.

We've only had a couple of issues. They have been struggling with my loved one refusing to bathe, to the point that it's just not getting done. Also, she was put on a new medication that she refused. And on top of the refusal, they only told us about it after the fact. And they had some record keeping issues around the new medication. But they're really good at coming around in the morning and at night to hand out medications on a timely basis. That and other aspects of her care have been good. The staff are really good and really caring. They will stop whatever they're doing if you need help. My loved one is very independent and stubborn, and I understand the difficulties they face with that. They have a lot of activities going on on a daily basis, and they post them all over so people can see what's going on. All in all, it really is a wonderful place.