MorningStar Senior Living

This is basically a repeat of the details provided by Anonymous of [date removed], and backed up by Anonymous of [date removed], and others. The staff are mostly very nice and the facilities pleasant. The people that can get about by themselves seem fine. But if your loved one needs more care please put them in a nursing home or somewhere else prepared to care for them. I would have rather just moved on and forget this and not done a review, but I think it is important for people to know what goes on. And if you think you can just have a camera put in the room, know that I called many times and talked to someone in person a couple of times, only to get a run around each time over the course of a week or so. Then it was too late. I don't blame the staff. This is a management issue. I need to stay anonymous to not stir up any more pain or trouble for anyone.

I moved my father into Morningstar Assisted Living last spring, and unfortunately, our experience has been disappointing. The facility has faced ongoing issues, such as non-functional transportation and a staff that seems ill-prepared to handle residents with health problems. The management appears disorganized, often reacting to problems rather than proactively addressing them. One staff member, [name removed], has shown a lack of compassion and professionalism, even discussing residents' personal matters openly with other residents and junior staff. It reminds me of middle school. My father's health concerns were met with threats of cruel and unusual treatment rather than support. The advertised amenities, such as fresh produce, are not provided, and the nurse is rarely on-site. Overall, I cannot recommend this facility based on our experience.

My loved one was previously a resident at MorningStar of Littleton. The staff stole jewelry from my loved one. Management promised to make things right with mom regarding theft. They reneged on that promise after she passed. The food was okay and the activities were good. The cost/rent was very expensive.

As pretty as it looks, it’s the worst place you could put a loved one. Management is so under educated and trained it could easily be an unfortunate situation for your loved one. They’ll promise you the world and tell you everything you want to hear, then never do any of it. Room was never vacuumed in a year, meds mismanaged, food is awful, no activities accept movies, no stimulation, and lies upon lies. Go elsewhere!

I think Morningstar had a staff change. Things went bad in July-August and my father in law broke hip due to construction in memory care area. He did not recover and passed away on [date removed]. I would NOT currently recommend morningstar to anyone. The carpet they put in memory care causes me to fall and I'm in perfect health!!! 0 on all ratings. For [removed] a month this was a joke. Ac was out for two months in heat of summer. They said they were out of trash bags every time we visited. They lost his hearing aides. And sent a med tech to double dose his pain meds while we were there! Don't recommend them!!!

Signed my dad up to move into the assisted living part of this facility, specifically because my dad is starting to need more care than what I can provide. Had the care level evaluation by the nurse and was told I needed to get additional home healthcare in place before he could move in. Took my dad to him primary who eventually put in the referral even though he didn’t think my dad needed it. While waiting on home health, I moved my dad’s furniture in and prepared his apartment. Home health contacted the facility, because my dad does not have any condition that would qualify for home health. Communication from Morning Star after that was either non existent or terse. In the end they denied my dad admittance because the nurse disagreed with my dad’s PCP and home health. Now I have to move his furniture to a storage facility and start looking for a new facility.

I was not happy with MorningStar. I filed two complaints with HHS against them and would tell other families to not put their family members there. I was extremely dissatisfied with the level of care and the way they handled issuing a 30 day notice.

Don't send your loved ones here! Outrageously expensive and won't work with you to forgive any fees, even ones that can be overlooked. We spent a fortune there. They are also not transparent. Told us my dad could go to their memory care then did not pick him up on his scheduled day. Never told us. We had to call to find out why. Pick another place!!?

This is the worst place to put your loved ones. The building is disgusting. The residents rooms are not well kept. Their laundry is constantly missing or mixed up with other residents. The food quality is so poor for the amount of money you pay because management hires under qualified people to do jobs they don’t understand. Your loved ones will not be taken care of, especially a memory care. They allow your loved ones to fall and get hurt and fight each other with no reports to family members. The staff steals things from the residents rooms. There is not communication from any management about your loved one. They input medication orders incorrectly and end up giving wrong meds or not giving the medication at all. The staff yells at the residents and no management checks on the day to day routine of the residents or their personal well-being. They do bare minimum until your loved one is so skinny and so well unkept they are unrecognizable. There are a little to no activity is going

I am and remain highly irritated with all the managerial staff. From the medical staff up to the Executive Director. I called and went over to the facility numerous times every week to work through issues and always got the runaround. I would never recommend MorningStar. The managerial staff are evasive when an issue arrives.

The management is shaky. The amazing food that they had promised in the beginning is not good AT ALL. It way over priced for what we are getting. Overall it has been a bad experience and I would not recommend MorningStar of Santa Fe to others.

They don't care. They are not in the business of caring. All they want is your $6500/month. They know that after all the emotional heart ache and all that you have gone through to find a care facility, you will most likely not go through the pain of moving your loved one out once they are there. [name removed], Regional VP of Sales is no better than a used car salesman. Director of Community Relations, [name removed] is a complete idiot who has no advanced formal education nor degree in adult aging. I received emails from her with no subject line or text in the message box after I made a complaint about her. I believe this was her way of attempting to intimidate and/or harass me. I made a complaint to the Corporate office, which is is no easy matter to contact them directly. It has been 2 years and I have still not heard back from them. They don't care because they are not in the business of caring.

Terrible I put a deposit for [cost removed] was told should I decide not to move in or was not qualified I would get my would get my money back. This was [date removed] today is [date removed] I am still waiting for my check. I'm sitting in the lobby waiting for somebody to come lie to me again and tell me the checks in the mail. I do not recommend Morningstar to anybody and I will tell everyone what they have done.

This place is a mess. There is rarely someone at the front desk to assist family or residents. The care staff is horrible. They would rather give residents room trays then help the resident to dining room. The appearance of the place is out dated. The food is processed off of outdated menus. Cheap and don't care about giving residents quality meals. Memory care is an after thought. The marketing director will lie to you, to get you in. It's nothing what they present .

MorningStar of Parker should not do Memory Care. Prohibited from entering her room during Pandemic, when I finally got in I discovered trash and dirty clothes, food ground into the carpet, gnats swarming dead plants, the Samsung logo bouncing across her TV screen, standing water in her bathroom, and three prescription medications. Repeatedly, I’ve left messages for staff that were not returned and went to a “care conference” for which the care coordinator didn’t show up. One employee called me after my mother fell because she was trying to talk her out of her delusions – she asked me to talk her out of them. Signs were hung around the room for my visually impaired mother to read and decipher. Staff doesn’t understand dementia and its progression, focusing more on rent increases and rules than care and compassion for vulnerable people. I’ve learned “Memory Care” is a grey area for regulation. Please do not put someone who is at risk in Memory Care at MorningStar of Parker.

My mother lived at MorningStar for nearly two years. While the honeymoon period was pleasant, as each week and month passed, it became evident that MorningStar's staff does not provide the care and attention elders require — especially for residents with memory impairment. Despite numerous attempts to problem-solve and reason with management at all levels (from low to high), it became clear — the entire MorningStar administration is unfit to manage and comprehend compassion. Bottom line, MorningStar sells real estate, not elder care.

So disappointed in the disconnect between the marketing staff, management, and intake as to what services they provide. We clearly laid out my mom's situation, were strung along, plied with wine, fresh baked bread, and a song and dance. When it came down to intake, the intake nurse knew nothing about dialysis (we would take her out for that and told them we didn't expect a facility to provide that service). She spent literally 30 seconds reviewing my mom's file and said they could not accommodate her. End of discussion. Never talked to or met my mom. Which in hindsight is probably a good thing we didn't put her through that ridiculous trial. Don't waste your time.

Sadly, the food at MorningStar Boulder is horrible! My mother has been residing at Morningstar Boulder since May of 2019. Mom truly enjoys living there - she loves her apartment, the activities, and appreciates the attentive and caring staff. All provide 5-stars services. Why the 1-star review? The FOOD IS HAS BECOME HORRIBLE during the past few months. Perhaps this 1-star review will encourage the change MorningStar needs for their reputation, and above all, help the elderly and memory-impaired residents who have fallen victim to loveless food decisions. Of course, I've addressed my concerns (my sister has, too) to [name removed] (ED) and the new-ish Chef [name removed]— at least 5-6 times. While both [name removed] and the chef are attentive, good listeners, and somewhat agreeable, the food quality has not changed at all. The Problems: FIRST: The food quality is well below average. The amount of fried food, overcooked vegetables, and freezer-to-oven menu offerings all lack proper nutrition and thoughtfulness. SECOND: Food is OFTEN (usually) served cold due to poor food delivery management. Food should is supposed to be served HOT to avoid foodborne illness. THIRD: At times, meals are carelessly plated. Examples: a) sandwich served with runny coleslaw on the same plate. In turn, a sandwich drenched in coleslaw juice is what's served. b) Hard-as-hockey-puck steak or chicken. This breaks my heart, as many of the residents have dexterity issues (due to arthritis) — these are the elders who can barely hold a fork and knife. FOURTH: It saddens me to witness the elderly, and memory-impaired residents complain about their meals. Food is supposed to be an enjoyable experience — but not at MorningStar. I've sat through many meals witnessing these weak and defenseless people served crummy food. Honestly, I do not take pleasure in writing this review because the caretakers, activity coordinators, reception, cleaning staff, and nurse staff are all wonderful. Again — all provide 5-stars services. I welcome people with loved-ones who reside at MorningStar to contact me to share their experiences and thoughts.

Poor care I really don't know what to write. I just know I would not put anyone in Morningstar.

Watch out. Their medical nursing notes do not reflect what really happens to your loved one. We requested the nursing note an all records of our loved one. What we found was unbelievable. There was lots of no diverse reaction to medication, yet the person had major reactions to it an nothing was written. We are talking restrain medication. One time it said the family wanted the person to have a wheelchair for comfort. No!! That was not the case the person had to have a wheelchair and the family was told what type to buy. There was nothing in the notes expect blaming family for weight gain yet if you looked at the notes it was their food. The family member they blamed had the least weight gain when she came. They also once in the notes said family was upset because they couldn't get into the unit. That was more important than writing about the person health and well-being. In all my years I have never seen such nursing notes. You would have thought nothing was wrong with the person an all was fine. Beware ask for things. You have the right to every piece of paper they have on your loved one. You have the right to know. We wished we had requested these notes every month.