For pricing & availability
8.6
Review Score
28570 Marguerite Pkwy, Mission Viejo, CA 92692
It is an excellent place, the people are very friendly and cordial. The food is excellent. [Names removed] are very patient and very polite people. [Name removed] is a very caring and wonderful person, who...
MorningStar of Mission Viejo enjoys an amenity-rich neighborhood in southern Mission Viejo. This near-perfect site for senior housing has numerous restaurants, the Shops at Mission Viejo Mall and Providence mission Hospital all within one mile. Laguna Beach is less than 30 minutes away. Our...
11729 NE 118th St, Kirkland, WA 98034
I like the indoor saltwater pool, the gym and the fact they have an on-site physical therapist the most. Everyone is very friendly and welcoming (residents and staff). We have a great life enriching group as...
A 55+ community, MorningStar of Kirkland offers 152 apartments for independent living in the beautifully forested Totem Lake area. With easy access to I-405, our community is bordered by Juanita Bay (with its beaches and parks), Evergreen Health Medical Center and the retail center of The Village...
16800 E. Paul Nordin Parkway, Fountain Hills, AZ 85268
My mom passed in July but was at the facility for 2 1/2 years. Very happy with the care. The Activity Director made it the best possible experience for us but she has since left.
Assisted LivingFor our Assisted Living residents, MorningStar offers four levels of help with the activities of daily living: minimal; moderate; more frequent and intensive; and extensive. In all cases, around-the-clock Care Managers ensure your safety and meet your needs.It is our staff's...
2360 Wingfield Hills Road, Sparks, NV 89436
I had to place my beloved partner in live of some 56 years here when I could no longer provide her a safe and caring environment. I tried, my best but realized she needed care that I couldn’t give her. At...
MorningStar Senior Living of Sparks is a premier retirement community located in Sparks, Nevada, an eastern suburb of Reno. Sparks is a beautiful city with small stores, lots of great shopping and fun activities for its residents. Residents can go shopping, visit the casino, take in a group...
5850 N Five Mile Rd, Boise, ID 83713
If there is a dietary problem ( sodium or dairy intolerance) you will have to navigate it yourself- most meals are planned for no dietary problem. Probably that way for most facilities if this type. No...
2450 Lower Gold Camp Rd, Colorado Springs, CO 80906
5355 Centennial Blvd, Colorado Springs, CO 80919
The food servers were wonderful and paid close attention to what Mom could chew and what she loved to eat. The activities were wonderful, I just wish Mom had been able to enjoy more of them. There were...
21432 N 75th Ave, Glendale, AZ 85308
I can't say enough good things about MorningStar. They took great care of my father. They were in touch with me often. The staff is very caring. We would absolutely recommend MorningStar at Arrowhead to...
MorningStar at Arrowhead offers premier assisted living and memory care for adults 62 years and older who need some measure of help with the activities of daily living. While its subtle elegance and features are reminiscent of a luxurious resort, every detail of MorningStar at Arrowhead is...
6735 W Golden Ln, Peoria, AZ 85345
525 South 60th St., West Des Moines, IA 50266
The staff has been so caring. Everyone, from the director to the housekeeping staff are consistently kind and friendly with each resident. They recently hired a new activity director, so I'm hoping that part...
Here at MorningStar Senior Living Community,our reputation of excellence and authenticity sets us above the rest. We pride ourselves on our ability to incorporate faith in our everyday responsibilities. We offer 56 Assisted Living Suites and 29 Memory Care suites. We are located in a prime spot...
520 112th St SW, Everett, WA 98204
We were greeted and treated very personally & professionally and had a great rapport with our hostess. A very clean and nicely decorated facility. Residents were friendly to say hello as we walked by. There...
A 55+ community, MorningStar at Silver Lake offers 148 apartments for independent and assisted living in the beautiful Silver Lake area of south Everett, 25 miles north of Seattle. Our community is minutes from the renowned Providence Regional Medical Center, shopping, banks and restaurants....
14475 SW Barrows Rd, Beaverton, OR 97007
My dad entered memory care at Morning Star in 2023. Either my mom or I was with him daily. So we spent many hours there. Morning Star is a beautiful facility. It looks clean and smells clean. However, it...
14301 E. Arapahoe Road, Centennial, CO 80112
Will be moving my father into Jordan in just a few weeks. Had a tour with [name removed] and she was really wonderful. I also met the wellness team [name removed], [name removed]and [name removed]. They do a...
MorningStar at JordanCalled to ServeMorningStar Assisted Living & Memory Care at Jordan in Centennial, Colorado, celebrates and elevates life for those who taught the rest of us how to live: our seniors, men and women through whom America was preserved and strengthened. MorningStar at Jordan...
4000 South 25th East, Idaho Falls, ID 83404
This community has reached out to my mother in as many ways as they can. They come in faithfully and check the menu for her what she wants to eat. They fix up her water with ice and her soda with ice and...
Bonaventure Senior Living, Idaho Fall's premier senior living community, has been proudly serving the seniors in Idaho Falls and the surrounding area since 2009. Our beautiful new building and landscaped grounds are conveniently located near shopping, medical care, and easily accessible to all...
3200 E Glenrosa Avenue, Phoenix, AZ 85018
I'm so pleased that I haven't had any need to consider moving her. The facility is nicely maintained, well-run, and the staff in memory care is amazing. It's a little on the pricey side, but worth it.
Assisted Living For our Assisted Living residents, MorningStar offers four levels of help with the activities of daily living: minimal; moderate; more frequent and intensive; and extensive. In all cases, around-the-clock Care Managers ensure your safety and meet your needs. It is our staff's...
951 S Fair Oaks, Pasadena, CA 91105
Looking for the finest senior living Pasadena offers? Please consider MorningStar Senior Living of Pasadena, a luxury 55+ community that has it all. With bright, spacious suites designed to meet the needs of residents, we offer 116 independent living & assisted living suites, and recently added...
18900 Main Street, Parker, CO 80134
Overall Morningstar of Parker is a good place with a stable staff. The director is hands-on and works to make sure the place runs well. Overall, we are pleased with Morningstar Parker.
Parker Senior Living by MorningStar Called to ServeParker Senior Living by MorningStar in Parker, Colorado, celebrates and elevates life for those who taught the rest of us how to live: our seniors, men and women through whom America was preserved and strengthened. Parker Senior Living by offers...
5344 South Kipling Parkway, Littleton, CO 80127
The people at Morningstar are amazing! They treat their residents with respect, dignity and love. The food is really good, and families are able to share a meal with their loved one at any time. I NEVER...
MorningStar of LittletonCalled to ServeMorningStar Assisted Living & Memory Care of Littleton in Littleton, Colorado, celebrates and elevates life for those who taught the rest of us how to live: our seniors, men and women through whom America was preserved and strengthened. MorningStar of...
2315 Richmond Ave, Houston, TX 77098
Morningstar is great! Morningstar is a very welcoming environment. At mealtimes, they often put the tables together so that people can easily get to know each other and foster an inclusive environment. My...
Houston seniors deserve the very best. If you are looking for the most exceptional assisted living Houston offers, we invite you to consider the contemporary styling of MorningStar Assisted Living and Memory Care at River Oaks, in the Upper Kirby District. MorningStar provides residents with...
17351 W 64th Ave, Arvada, CO 80007
I don't think that there are any places that are good value for the money. $[removed] a month is insane. They should be getting personal Massages upon request.
Independent and Assisted Living at its Best!MorningStar of Arvada is an independent and assisted living community ideally situated on 1.5 acres, encircled by historic Golden with nearby Arvada Reservoir.MorningStar of Arvada is dedicated to creating a true home, where your retirement years can be...
575 Tantra Dr, Boulder, CO 80305
My mother was very well cared for. The staff were friendly, caring, and attentive. The facility was near and clean, and the activities were uplifting.
MorningStar Assisted Living and Memory Care of Boulder represents the finest assisted living Boulder or Longmont CO has to offer. Having opened our doors and hearts in September 2015, we are dedicated to giving our residents a carefree lifestyle of comfort, wellness and community. Beautifully...
1075 NE Amerglen Pkwy, Hillsboro, OR 97006
This place is so beautiful, and an awesome place. Unfortunately my mother is not well enough to take advantage of the activities… Food is great too. Hopefully we will get to take advantage of more things...
If you are looking for the best independent living Hillsboro offers, you have found it. Designed for active seniors, MorningStar Senior Living of Hillsboro offers the opportunity for a maintenance-free lifestyle that leaves you plenty of time to embrace life on your own terms. Located in the...
14391 SE Princeton Village Way, Happy Valley, OR 97015
They were very helpful in guiding me through the admission process. Their staff has been very good at communicating with me. They have accommodating in my requests. I really don't have any complaints besides...
Assisted Living: Happy Valley’s “Home” for Area SeniorsOpening late 2019, MorningStar Assisted Living & Memory Care of Happy Valley proudly brings the finest assisted living Happy Valley Oregon has to offer. MorningStar is a true home distinguished by comfort, wellness and love, made possible...
4001 Bell Avenue, Billings, MT 59106
My mother in law lived out her remaining life enjoying the time spent at MorningStar. She enjoyed the community lifestyle and friendships that we're formed there. In the last 10 months of her life she had...
Morninstar of Billings is a place where life is good. This is a home located in a friendly neighborhood. Many people love living in Billings with the amount of activities to participate in right outside your back door. Shopping and many other amenities are only minutes away from this home. Senior...
1200 Russell Way, Hayward, CA 94541
The day to day staff at MorningStar of Hayward is great, the administrative staff is okay. They need to hire accountants that know accounting. As for the food, sometimes it is a 2 (cold food) and sometimes...
At Casa Sandoval, we promote independence through a vibrant, active and healthy senior living community.Our decisions and actions are rooted in an understanding of our residents’ needs, animated by the precepts within the MorningStar mission and core values (Casa Sandoval is managed by...
View the MorningStar Senior Living lifestyle. From private and common living areas to activities and dining options, these virtual tours will show you how MorningStar Senior Living welcomes its residents home.
1 min • May 15, 2022
1 min • May 15, 2022
Review Score
954 reviewsOut of 10
5 star
60%
4 star
25%
3 star
7%
2 star
4%
1 star
7%
A Place for Mom has scored MorningStar Senior Living with 8.6 out of 10 using our proprietary review score based on 281 reviews in the last 2 years. Over all time, MorningStar Senior Living has 954 reviews with an average "overall experience" of 4.3 out of 5.
We moved my mother into this facility thinking it was a great place. The sales person assured us that there would be wonderful activities and amenities but they do nothing activity wise for the residents. There was also an issue for me as I cannot wear a mask but was also assured that it was not a problem. That lasted one week and by the second week the sales person and receptionist tried to cover up that I was being let in mask free to the ED in charge who micro manages everyone and everything, and then I was forced to wear one. Since I can't wear one now I can't get in to see my mother. My mother is very unhappy there and can't wait to leave after only two weeks. We are moving her somewhere else. I would not recommend anyone to put their loved one in there.
5
1
2
2
1
1
2
MorningStar at Golden Ridge in Peoria, AZ
4.0
(47 reviews)
The care services they provided are good, but how they delivered them and carried through with them was the issue. The people were very nice, and the building itself is very beautiful, however they do not respond to the call buttons which went on for months, which was unacceptable. We took this up with the management, head of the memory care and the individual who oversees the entire community and it was never addressed and followed through with.
5
5
2
4
4
5
5
MorningStar of Happy Valley in Happy Valley, OR
4.3
(14 reviews)
The staff members at the community are all really nice, and the treated our loved one well. However, sometimes they just did not tell the truth especially within the administration issues.
5
5
No data collected
5
No data collected
5
5
MorningStar at Arrowhead in Glendale, AZ
4.4
(50 reviews)
Be prepared, the community is very disorganized and the onboarding process was not good. They are under new management so i don't know how it is now. Based on my experience I would not recommend this facility
4
4
2
4
2
MorningStar Senior Living of Sparks in Sparks, NV
4.2
(70 reviews)
Morning Star has an insufficient amount of residents in the memory care unit, which means there are not enough residents there to stimulate our loved one has far as having a relationship with them. We do know COVID has played a role in which they have to space out the residents for safety purposes, but that makes it harder for our loved one to develop relationships with the other residents. We are little unhappy with the house keeping. Every time we come visit it seems like we have to always vacuum. Our loved one spilled cranberry juice on her carpet, we have brought it to their attention but it still has not been cleaned up. The care take is great when she helps out of our loved one, but their is a language barrier. Our loved one is hard of hearing so sometimes it is hard for her to understand her care giver. We also aren't really sure what the difference is between assisted living and memory care. We thought the staff on the memory care side would be more on top of things, but they are not much different from the assisted living side. Also, the food is terrible.
3
4
3
2
3
MorningStar at Arcadia in Phoenix, AZ
4.3
(30 reviews)
Be careful what you ask, you may not like the answer. Comments are pre Pandemic How's the food? VERY high in carbs - not healthy for most residents. And, not very good either. Certainly not worth what you pay for it. How is the housekeeping? When you have to clean after the housekeeper has been there, it's not what is advertised or what you pay for. What about assisted living care? Under par!!! They seem to make their own rules - give meds when they want as opposed to when they are due. Too many problems to list. I hope you don't need the program. And independent living? They tell you when you can eat and if you are late you may or may not get something. You feel as if you have a curfew. You are supposed to tell them when you come and go. Activities are great if you're 80 something. Or older. Not much that might interest younger people. What are the rents? They vary by apartment size, and sometimes by who is renting. And they have constantly gone up 5% - 7% a year since the new owners have taken over. Garden Court was once a great place to retire. Not any longer.
2
2.5
2
2
2
MorningStar at Silver Lake in Everett, WA
4.5
(31 reviews)
I think they are understaffed. I think some of the staff takes their job seriously and some do not.They were not following her care plan. She is required to have two showers a week. The aides were coming in to give her a shower and marking that she refused. They should be trained to handle these situations. I don't feel they follow-up with me often enough. I check on my mom often, she means a lot to me.
2
2
2
2
2
MorningStar Senior Living of Sparks in Sparks, NV
4.2
(70 reviews)
Not the right "feel" for my mom. Great amenities but my mom would not use all they offer.
2
2
2
2
2
MorningStar of Parker in Parker, CO
3.9
(46 reviews)
The facility is beautiful and clean and most of the staff(except the nursing staff) are friendly. The assisted living is an excellent place if your loved one needs little assistance. Anyone with dementia or needing physical assistance(bathing, sometimes falling, etc) is better off in the memory care portion. There is little tolerance in the assisted living portion for dementia or physical limitations.
5
2.5
0.5
4.5
0.5
MorningStar at Applewood in Lakewood, CO
4.1
(62 reviews)
Below is a note I sent to the VP of Operations for the South West Region of MorningStar. We have yet to speak, and she has not returned my phone call. Ms Espxxxxx, The purpose of this note is to thank you for taking care of my father and to provide you with some constructive criticism on your operations. I found it surprisingly difficult to get contact information for any of the senior leadership team at Morningstar. The website does not provide any phone or email contacts. First some praise. There was a genuine care exuding from the original staff for the tenants. We knew them by name and you could tell they were invested and genuine in their interests in tenants and their family. The facility looked great because everything was new and clean. The newness of everything helped us get over the continuous sewer gas smell, but it looks like you have resolved that problem. In fact we liked the facility enough that my teenaged daughter volunteered her time and worked there for many months. As a quick summary we were one of the first people to put money down as pre registered customers for your community called Morningstar at Arcadia back in late 2013. My father OET moved into your facility in March of 2014. He started off in assisted living and quickly was asked to move into Memory Care due to his Dementia, and has lived there ever since. My family was very active and involved in the community in the beginning, and we knew most of your staff by name. But there has been a continuous turnover of the leadership team at the facility, and that is where my constructive criticism will focus. From my notes this is the turnover for just two positions, but it appears that nearly all senior leadership positions have regularly turned over. Executive Directors [Removed] build out to 5/2014 I understand she had a baby and might have wanted a different lifestyle [Removed] 6/2014 to 12/2014 [Removed] 1/2015 to 11/2015 [Removed] 12/2015 to present Memory Care coordinators [Removed] Opening to 11/2014 [Removed] 12/2014 to 3/2015 designated Interim [Removed] ?/2015 to 8/2016 [Removed] 8/2016 to present This seems like a substantial amount of turnover at the leadership level, and makes it hard to deliver a consistent level of service. I think that your team can do the following better: Better leadership fosters continuous improvement in service levels I have had some discussions with the line staff and many have expressed concerns with how the facility is being run, but are afraid to push their concerns to hard fearing that they will be fired. I have been in leadership of manufacturing plants and understand that you can’t please all employees, but creating an environment of fear will prevent the leaders from creating a culture of continuous improvement. Most of the high value improvements come from line level people not management, because they are too far removed from the actual work. Better communicating the leadership changes to the people who are paying the bills. Give us the courtesy to give some content as to why a change is needed and set the new person up for success by highlighting their qualifications. Julie in Memory Care was in the position the longest and had a good relationship with me and other tenants, and then one day she was gone and I still have not heard from the new person. Voice of the Customer team I think that you would be well served to form a small group of tenant family members to meet with your leadership team on some regular basis (quarterly?). This is a tried and true component of customer driven organizations the world over. This will ensure that the voice of the customer is included in the teams discussion, and might prevent misunderstandings from snowballing. For example, If I was in such a meeting and found out there was going to be a leadership change I would have suggest sending out an email communicating it to the family members. Plant & equipment improvements. I have begun to notice that much of the furniture is looking very shabby. I see blood stains and other bodily fluids on furniture fabric (in the main entry way as well as the memory care floor), and can imagine that this will not pass hygiene tests by the city. I also see trash on the balconies that no one seems to pick up. I think that you would agree this is a corporate culture set from the top. If the top person lets that stuff slide then all the way down to the cleaners they all let it slide. If the top person takes the facility seriously then everyone below them will know that it is important. As a corporate executive this becomes a red flag to me that you are hiring the wrong people at leadership levels. Here is another example of the lack of leadership or the proper corporate culture. My daughter found a dead mouse in a half eaten bag of chips in the kitchen cabinet inside my fathers room. The mouse had been there long enough that it was fully desiccated. How did this mouse get into my fathers room and then die in a bag of chips? How did it sit there for who knows how many months before my daughter found it? What is the cleaning crew cleaning, and how did they not smell it? Tenants are paying for services and when this happens to me, it makes me feel like I need to start supervising your staff to ensure that I am getting the value that I am paying for. But why should I supervise your staff that is what your leadership team gets paid to do? This type of situation erodes trust and confidence between your team and the customer. I brought this to the attention of Julie and the executive director, but not sure what changes were made to ensure it does not happen again. I should have escalated this when it happened because I did not get a good feeling that anything was going to change. I knew this was the sort of incident that might get people fired, and wanted to give them a chance to turn the negative into a positive by taking visible corrective actions. I was not informed of any corrective actions that were implemented as a result of my fathers dead mouse and the obvious fact that his room was not being sufficiently cleaned on a consistent basis. In summary, we were VERY excited to put my father into your facility when it opened. We liked the facility, liked the staff, and loved the location. Over the past 2 years the facility has become shabby and far less appealing on the memory care floor, the only people I interact with now are the line level staff. If things do not improve then I will begin to investigate other facilities as a back up plan. Thank you in advance for reading and thinking about my comments.
2
2
3
2
3
MorningStar at Arcadia in Phoenix, AZ
4.3
(30 reviews)
Parker started out as a wonderful place. It has consistently gone down over the last year. Although the caregivers are good, caring people, they are short staffed and underpaid so they don't stay long. More and more people are day care which makes it hard on day staff which in turn takes away from full time residents. Prices increase so often that it's hard to keep up and of course their money isn't growing. My parent was the victim of several medicine mistakes by new caregivers and there were no consequences. My parent was seldom handed a plate of food that they were able to eat. When I dropped in one day for a visit and found my parent lying in their own feces I decided - enough.
1
4
2
4
1.5
MorningStar of Parker in Parker, CO
3.9
(46 reviews)
My father only lived here about 6 weeks before he passed away and it was during the pandemic so we only got to visit the first week. First, the good. There were a few excellent caregivers who took an interest in my Dad and were wonderful. His physical space was very nice. Now the bad - they are seriously understaffed which is not the fault of the caregivers. The administrative team was extremely helpful and solicitous while we were looking at memory care but became disinterested and even hostile after we placed my father in the facility. They did not return phone calls or respond to emails, when we had questions or issues. My Dad needed help with FaceTime during the pandemic and while they communicated relatively frequently by email, they asked that residents initiate the desire to FaceTime. My Dad was in memory care and could not do that so I responded both by phone and email and the administrative team NEVER responded. But for a staff member who was unbelievably helpful we never would have spoken with my Dad on FaceTime. The last straw was this - my father wore a Cochlear implant which cost upwards of $20,000. He could not hear without it. The implant was lost on a Tuesday but no one contacted us about this so that we could arrange for a replacement. Unfortunately, my father developed sepsis on Saturday and was taken to the hospital and passed away the following week. We did not find out about the missing implant until my Dad was in the ICU at the hospital and could not communicate with us or the caregivers at the hospital because his implant was lost and he could not hear. The administrators at Morningstar did not return emails or calls about this, and once we were able to speak with them, they did not apologize for not letting us know the implant was missing. Except for the one caregiver who was a hero, no one reached out when my Dad passed away - no card, no call, nothing. Granted he only lived there about 6 weeks but my feelings were very hurt that no one reached out.
1.5
1.5
1.5
1.5
1.5
MorningStar at Jordan in Centennial, CO
4.1
(25 reviews)
Wanted a place closer to our home for mom. They were so anxious to get us in there they paid for moving. My mom, they said after a month, was having issues so they were going to raise her rent by 50% a month. Mind you my mom was coming from independent living to assisted just to help her out a little. Wow that move-in was NOT free!! Food is barely adequate, bathrooms went for weeks without being cleaned they would tell you that they only had one person for cleaning the facility. At times they would not have a L.P.N. at all on staff for several days in a row.
1.5
1.5
1.5
1.5
1.5
MorningStar at Jordan in Centennial, CO
4.1
(25 reviews)
A senior care facility should prioritize compassion, respect, and professionalism, but unfortunately, that was not our experience here. If you’re considering this place for a loved one, I strongly encourage you to look elsewhere. No family should have to go through what we did.I Regret placing my mother here. The level of care and attention she received was far below what was promised. Her needs were not properly met, and the staff seemed either overwhelmed or indifferent to her well-being. Communication was poor, and concerns were often ignored or dismissed
1
1
1
1
1
1
1
MorningStar of Wheat Ridge in Wheat Ridge, CO
3.4
(22 reviews)
The experience is that of my family members who have voiced concern over the safety, well-being, of it's elderly. Magagement's attitude portrays an illusion of care and fails to address the needs of frail and needy seniors. It has been a huge disappointment. Those who have noted this blatent disregard of management's self serving, self involvement with "partiality" to family members, friends of the resident elderly and manipulation of elderly needs to accommodate their short staff problems; leaving responsibility on the shoulders of the few caregivers who demonstrate a moral obligation to care for the seniors requirng immediate attention and care. Their level of care is heavily regulated with contracts signatured by the senior residents power of attorney. No provision for seniors lacking in the ability to chew or having diatry restrictions. The reply is "we are short staffed" only have soup of the day; Cannot cater to the needs for less sugar/salt. Many Seniors have moved.
1
1
1
1
1
3
2
MorningStar of Santa Fe in Santa Fe, NM
3.3
(15 reviews)
They did not perform the care I was paying for, they did not know how to handle dementia patients, the director did not handle things professionally, the marketing director was misleading For a Christian based company, they did not represent that. I would not recommend them to anyone.
4
3
3
1
1
1
1
MorningStar of Santa Fe in Santa Fe, NM
3.3
(15 reviews)
They misdiagnosed my wife's level of care needs, she fell and broke her arm there requiring surgery since she wasn't supervised properly, they left her in pain an entire morning before my private caregiver got there and called an ambulance.
1
1
1
1
1
1
1
MorningStar Senior Living of Sparks in Sparks, NV
4.2
(70 reviews)
The friendliness of the CNA's is a 5, but a 1 for management. Initially was really good then was worst experience. She was not given her meds every day. Trash in her room a lot. Got told we had to move her out because she fell too much and they cannot care for people that are fall risks. Will not use alarms and wanted us to pay the [fee removed] a month plus pay for an outside person to be with them 24/7 to watch if they fall. Not helpful with facilitating for her care and for the money we paid would never send another loved one to that facility. The daily care people the CNAs and aids were good but management is horrible and will not help families.
3
5
4
1
3
5
1
MorningStar of Wheat Ridge in Wheat Ridge, CO
3.4
(22 reviews)
Not a good experience. Was good at first and the intake but we are no longer there. They don’t have ability to help seniors if they are fall risks. If they are prone to falls be prepared that on top of the almost [removed] per month they want to require you to provide 24 hour one on one fall watch care at their facility and pay for that through a outside company and still pay their monthly rate. They will not use bed or chair alarms. When we moved her out they gave us her meds and multiple days were not given to her. [name removed] was great but the others that facilitate the care were very difficult to work with. Dirty dishes in her room a lot and her room would be a mess most of the time. Their experience in this field was misleading by the lead nurse and facility director.
3
2
3
1
No data collected
1
1
MorningStar of Wheat Ridge in Wheat Ridge, CO
3.4
(22 reviews)
Lack of staff to patients in memory care resulted in my father being found on the floor in his room for an unknown amount of time. They sent my nonverbal father to the hospital in an ambulance with no paperwork and no one to go with. The hospital nearly entered him in as a John Doe because of this. The day he was discharged back to memory care he fell again due to lack of care to assist resulting in another hospital stay. Again no paperwork sent with him. This happened a third time and the staff advised ambulance care that my father's nonverbal condition and right side weakness was sudden and onset so he was nearly unnecessarily airlifted to a specialty hospital under suspicion of a stroke. Thankfully I called the hospital before that happened. When we cleared out his room, it was filthy. Shoes were missing. Clothes were missing or not his despite other men's names written on the clothing tags. My father had been urinating in drawers and other inappropriate places due to his dementia and it was being left there. No one brought this to our attention. They advised they cleaned every day. I would go and clean it when visiting my father. My father's toilet handle was broken for weeks. I had to address this with maintenance 4 times before it was fixed. When we would visit my father would be wearing other people's clothes and his nice clothing was missing. When I asked why no paperwork was sent with him the staff told me that the printer was broken. These facilities are supposed to provide families a peace of mind that their loved ones are being cared for properly. This facility did the opposite. Some of the staff were incredibly nice and caring, it seems as if the issue fell from higher up in management. It was a lot of overpromising and under delivering, and I unfortunately fell for the initial sales pitch. Do your research and look up other reviews and official reports/claims made against this place before committing.
3
2
3
1
2
1
1
MorningStar at Golden Ridge in Peoria, AZ
4.0
(47 reviews)
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