MorningStar Senior Living

Based on my tour they were fine. However I just didn't getting a good feeling for a match. It looked clean. The staff were all nice and good at what they were doing. Everybody was happy when I walked through. The number of people, the layout, and the dining experience was not a good match for my mom.

When I was searching for a place for my grandfather, I called MorningSrar. I did not tour but I did speak on the phone with a young man whose name I do not remember. I was not very happy with our conversation, When I asked about pricing, he just told me that everywhere was the same and did not give me information. It left me a bad impression and I would not put my loved one in their care.

For the most part I am happy with the care my mom gets. They maintain her insulin shots and I was impressed when Tracy gave me a tour on her day off. The community is clean and they have plenty of activities for my mom to participate. She likes the bridge group. The cost is going down because she does not need as much care. However, her main complaint is the wait time when getting to lunch and when ordering her meal. It is not in a timely manner.

Things are going okay here for my mom but I am not happy about the staff turnover, they seem to not have enough to do be prompt. It is always clean there. The food is good to me, at times my mom has picky habits. My mom gets to enjoy indoor activities but is limited to outings due to her wheelchair. If there were more staff, I would recommend.

I really enjoy the pleasantness and helpfulness of the staff they all remember your name which is nice they speak which is also nice really makes me feel good thank you

I like Casa Sandoval ok. The caregivers are very nice. Staff is friendly, and facility is pretty clean for the most part. My mom is on the second floor, and it could smell a little fresher in my option. Also the elevators could be a little cleaner and smell fresher as well. The food is really good though.

This is more assisted living so if the resident doesn't need a lot of help they are fine. There was no communication with the nurse, unless they change this I would not recommend it. They did not follow the information we filled out about what to do in case of emergency. They have some wonderful people there but what they're selling is not what they are giving. It's a brand new facility it's absolutely beautiful. There were people there that were very good but now they aren't there anymore. If the doctor prescribes a medicine and if it says three times a day or as needed they get it three times a day, they don't have the medical staff to qualified to make the judgement call about as needed. I don't feel like they had enough staff.

I think the administration is lacking. I think they've done a poor job. The fact that they were in the middle of being sold and didn't bother letting anybody know upset me. My understanding is that Bonaventure has sold pretty much all their assisted living places now so they're pretty much out of the game. Overall I'm happy with the people there and I'm happy with the facility but from the administrative stand point things didn't go the way they said they would and now, with the change over, Bonaventure may be out of our price range.

We looked at a couple of places and we did not like that one either. If my mom needed a different kind of care eventually we would have to move her again to a different building. For assisted living they have two floors and once you go off that you have to go to a different floor. If I'd had to move her she would had to learn everything all over again. Where she's at now she doesn't' have that problem.

This was a beautiful residence my objection was mixed independent/assisted living. We saw more people who were obviously assisted rather than independent livers.

Mom and Dad changed their mind. Need some place that has retirement and assisted living completely separate. Also, room did not have enough closet space.

2/28 waiting for call back. Don't have skilled nursing so may not take mom. Need her to bare weight on atleast one leg. Haven't seen yet.

This is a viable alternative but it is outside our price range and has NO storage in the apt.

The staff was lovely and caring, but the facility is quite dingy and dark. However, many of the apartments overlook the beautiful Japanese garden nearby.

My parent has been here in memory care for years and the care levels are very inconsistent with a high turnover of staffing at all levels. Often when I visit they are understaffed and the care managers who do bother to show up are bitter and stressed. It’s common for staff to be working doubles. The basic issue is that the memory care unit is too big, with many of the residents needing a high level of care and they are not able to address this, yet they keep accepting new residents. I would not recommend this place for memory care, go somewhere with less residents. There are some much better options in the area with better reputations.

We have been here 3 months. The people are very nice. Our apartment is roomier enough for the two of us. The food is good and there is plenty of things to do but ( there is always a but) some people moved in above us that are very heavy footed and drop things a lot. We get woke up early and then the noise goes all day. We are moving since there doesn't seem to be anything the management can do.

They promise a lot but deliver little. My father received more attention, better care, in a friendlier atmosphere at an independent living facility for much less money.

Activity=TV/WIFi is poor. Issue is with CO headquarters and not local in Boise. Boise facility was honored as No 1 in large category by MS management. Room sizes are adequate. Activities are plentiful and diverse. My WIFI/TV comments were assigned to this category by default.

I am not happy with the current situation. Nursing staff is either inefficient or just doesn't care about their residents. I am the POA of one of the residence. She has been without PT since December. She was receiving PT from another company before they convinced us to switch over to the in-house services. The in-house service is no longer there and I can't even get a staff member to take the residence for a walk .... which they even said they would do twice a day. Showers are not given on a regular basis either. Medication is mishandled and charges are now going through the roof. Starting in January monthly rent up almost $[amount removed]. Come this summer she will be moving to another residence center. They give a lot of talk but lacking on action.

It's fine if you don't mind throwing away money it looks like a ritz Carlton inside . I wouldn't recommend it but it looks great from the outside. We've tried three different facilities. Quality of care was slow and it was hard to get a hold of any of the staff or nurses. Price was too excessive for what she received. Morning Star would be a good option for somebody that doesn't want to have anything to do with the relative that's in there it just depends on what you want for your loved one.