MorningStar Senior Living

We chose MorningStar Memory Care at Bear Creek because they were the closest to where I lived and they came with a high rating. They were very good with communication, they had a newsletter to keep families updated and were responsive and always tried to keep us connected with my loved one. I thought they were way overwhelmed with our needs and they did not keep very good control of laundry, some things were missing. Overall, I would recommend to others looking.

Our staff has been relentless in keeping us safe and healthy during this Covid crisis. They have been amazing, all the while maintaining our community.

The office staff is very helpful and very nice. The care giving staff is not that good. Some of the staff do not speak English. It is hard for my mom to communicate with them.My mom is not happy with the food, and the staff is not offering her the other options if she can not eat the main offering. They have a nice courtyard. They have good activities, cards, games, and puzzles. The caregivers are not always wearing the masks when they come to her room she has to ask them to put one on. My mom has asked for a shower chair or to help since the seat they have is not working for her and they have not been helpful. They have done a good job with the Covid virus. They are a newer property so maybe theses are growing pains

We had toured this community and it was very nice. However, the property was not as close to moms doctors offices and the hospital that we would have liked. The price was out of our budget range. However, the community was very clean and well kept and the staff seemed to be friendly and kind.

Clean facility (odor free) except the smell of good food being prepared by Chef [Removed]. The staff is friendly and appears to enjoy what they do. Residents report they are happy and can be found participating in activities and smiling.

I would suggest families would think long and hard about placing a loved one in a home, unless the person has become a risk, ie falling, etc. I found in the 10 months my Mom was there she didn't do anything to help herself get "better" ,and the staff could not force her.

The food is amazing. The cleanliness of the facility is amazing. It's a beautiful facility. The staff is very friendly. However, getting everything set app like the medications and just a lot of things didn't go as smoothly. As I would have liked, the turn over there is ridiculous. You get a relationship with somebody and then they're gone other than that. It's a good place. Overall, it's a good place which is just a few things they need to work on.

I like that it is close to my house. They could improve on innumerable things - I have many frustrations. I just don't know that I would find better care that is reasonably affordable.

Thought it was the one and she would want to stay there but apparently not

They were nice but very pricey. The move from Morningstar to the new memory care facility was not easy. They made it very difficult

I fell like this is an average facility. Despite letting them know she was a fall risk, she fell 3 times in 2 weeks and when we picked her up she could no longer stand or walk on her own(with or without a walker) both legs were swollen as well as her hand and she had 2 skin tears along with back pain. I realize that constant attention is not possible due to staffing at facilities in general but I feel like we were led to expect a little more presence to minimize falling.

Don't believe everything they tell you in the first meeting. Yes they are a good place, however it could take a few times of family members asking to get something done for your loved ones- If at all. It's VERY expensive and probably a lot like any other memory care

The staff is friendly. That the facility is very comfortable. They do offer many activities in the memory care ward. The culinary does a wonderful job. The facility is very clean and well maintained.

The people are nice, the place is mostly clean and they give him his meds. There seems to be enough activities to keep him busy and the church services are very good. Those are the good points. The negatives are, his room often smells bad, and he doesn't get his own laundry back. He has received ladies clothing back from the laundry services. When they come to clean his room, it doesn't look like much has been done. Overall it is fine.

Cleanliness - I have found a lot of abandon in my aunt and uncle's personal space Activities- my aunt and uncle do not participate so I really can't comment Food - I think it's really slipping, especially compared to previous facility Quality of care - I felt that I had to out them on hospice in order to get the care that they needed I have no choice but to leave them at Morning Star because that's the only place in town that has little apartments for two. Other places they would have to be in 2 separate rooms and that won't work for them

The staff was very friendly and helpful. My Mom loved her health aides. They went above and beyond to make her comfortable and happy. Also, the food was nutritious and delicious! The cost is about what other similar places charge . We did have a problem with them saying they couldn't give her Advil without a doctors letter. Kaiser kept saying they sent authorization and Morningstar said they never received it. It kept going back and for for about 10 days

They needed new management after senior leadership change. Maybe they have it now.

They don't have enough help for all their residents and the two people in charge of their medical program are worthless. They have to constantly be reminded about prescriptions, about putting residents on the list to see the Dr, and to ensure the medicine is ordered and dispensed properly. They also have a bad habit of misplacing clothes. Things go missing quite often.

Management does not communicate with staff very well. Common areas are clean but rooms are dirty and stuffy. Bathrooms are not cleaned well and complaints are ignored. Staff is so friendly, but the quality of care varies. They don't remind mom to take her teeth out. They let her go days and days without washing her hair. She wears the same clothes for more than one day and I think she's sleeping in them. Food is not good. I think it's better in the non- memory care areas. Administration staff - the sales lady and the director are nice. The nursing manager is unfriendly and doesn't even acknowledge the residents. When I ask for assistance with my mom it mostly gets ignored or does not get communicated to the staff at all. It seems like activities are fun but my mom often doesn't want to participate. Value for the money- wow. Over $[removed] per month. We were quoted $[removed]. Ridiculous.

Not very much of what is promised here is valid. They are continually shot staffed intentionally to have more revenue for the top heavy administrative staff and the individual investors. NM AND TX. THEY DO NOT CATER TO A healing diet, far from it. Their "chefs" are good at cooking frozen, can & package meals, omega rich 6 not 3. They do not deliver what is advertized, I would say that is false advertising. It's sad because there is a small percentage of caregivers [18%] that know how to properly & adequately deliver proper care and are available. The administrative staff in Santa Fe, NM, act with hostility and bad manners when no one is looking. The caregivers appear to truly care for their seniors but there are so short staffed. Tx recovering from lawsuits. Lack of proper care. Why are the residents always left by themselves and falling. The family is actively seeking better alternatives. ###