MorningStar Senior Living

When I was searching for a place for my grandfather, I called MorningSrar. I did not tour but I did speak on the phone with a young man whose name I do not remember. I was not very happy with our conversation, When I asked about pricing, he just told me that everywhere was the same and did not give me information. It left me a bad impression and I would not put my loved one in their care.

For the most part I am happy with the care my mom gets. They maintain her insulin shots and I was impressed when Tracy gave me a tour on her day off. The community is clean and they have plenty of activities for my mom to participate. She likes the bridge group. The cost is going down because she does not need as much care. However, her main complaint is the wait time when getting to lunch and when ordering her meal. It is not in a timely manner.

Things are going okay here for my mom but I am not happy about the staff turnover, they seem to not have enough to do be prompt. It is always clean there. The food is good to me, at times my mom has picky habits. My mom gets to enjoy indoor activities but is limited to outings due to her wheelchair. If there were more staff, I would recommend.

This is more assisted living so if the resident doesn't need a lot of help they are fine. There was no communication with the nurse, unless they change this I would not recommend it. They did not follow the information we filled out about what to do in case of emergency. They have some wonderful people there but what they're selling is not what they are giving. It's a brand new facility it's absolutely beautiful. There were people there that were very good but now they aren't there anymore. If the doctor prescribes a medicine and if it says three times a day or as needed they get it three times a day, they don't have the medical staff to qualified to make the judgement call about as needed. I don't feel like they had enough staff.

I think the administration is lacking. I think they've done a poor job. The fact that they were in the middle of being sold and didn't bother letting anybody know upset me. My understanding is that Bonaventure has sold pretty much all their assisted living places now so they're pretty much out of the game. Overall I'm happy with the people there and I'm happy with the facility but from the administrative stand point things didn't go the way they said they would and now, with the change over, Bonaventure may be out of our price range.

This was a beautiful residence my objection was mixed independent/assisted living. We saw more people who were obviously assisted rather than independent livers.

Mom and Dad changed their mind. Need some place that has retirement and assisted living completely separate. Also, room did not have enough closet space.

2/28 waiting for call back. Don't have skilled nursing so may not take mom. Need her to bare weight on atleast one leg. Haven't seen yet.

This is a viable alternative but it is outside our price range and has NO storage in the apt.

My parent has been here in memory care for years and the care levels are very inconsistent with a high turnover of staffing at all levels. Often when I visit they are understaffed and the care managers who do bother to show up are bitter and stressed. It’s common for staff to be working doubles. The basic issue is that the memory care unit is too big, with many of the residents needing a high level of care and they are not able to address this, yet they keep accepting new residents. I would not recommend this place for memory care, go somewhere with less residents. There are some much better options in the area with better reputations.

We have been here 3 months. The people are very nice. Our apartment is roomier enough for the two of us. The food is good and there is plenty of things to do but ( there is always a but) some people moved in above us that are very heavy footed and drop things a lot. We get woke up early and then the noise goes all day. We are moving since there doesn't seem to be anything the management can do.

I recently toured for my husband who was actively passing away and was requiring more assistance with morphine at night that his current community is not regulated or approved to administer. I was in a very vulnerable state and was just looking for options. After rescinding my deposit as I realized my husband did NOT have to move, I was bombarded with high pressure sales calls from this community. They not only made me feel uncomfortable, but they were bad mouthing the current community my husband was in which left a bad taste in my mouth. My husband has now passed away peacefully in his current community. But Morningstar is not a community i would recommend after that experience.

Do not pick this one.

They promise a lot but deliver little. My father received more attention, better care, in a friendlier atmosphere at an independent living facility for much less money.

Activity=TV/WIFi is poor. Issue is with CO headquarters and not local in Boise. Boise facility was honored as No 1 in large category by MS management. Room sizes are adequate. Activities are plentiful and diverse. My WIFI/TV comments were assigned to this category by default.

I am not happy with the current situation. Nursing staff is either inefficient or just doesn't care about their residents. I am the POA of one of the residence. She has been without PT since December. She was receiving PT from another company before they convinced us to switch over to the in-house services. The in-house service is no longer there and I can't even get a staff member to take the residence for a walk .... which they even said they would do twice a day. Showers are not given on a regular basis either. Medication is mishandled and charges are now going through the roof. Starting in January monthly rent up almost $[amount removed]. Come this summer she will be moving to another residence center. They give a lot of talk but lacking on action.

It's fine if you don't mind throwing away money it looks like a ritz Carlton inside . I wouldn't recommend it but it looks great from the outside. We've tried three different facilities. Quality of care was slow and it was hard to get a hold of any of the staff or nurses. Price was too excessive for what she received. Morning Star would be a good option for somebody that doesn't want to have anything to do with the relative that's in there it just depends on what you want for your loved one.

I am ranking this on using the memory care side of the facility. The facility that is not memory care is appealing which is what they sell you on. Experience on Memory care is what I am rating. The memory care area is way too large and the bedrooms are far from the main eating and gathering area. Each bedroom has to remain locked because residents wander and take things that don’t belong to them. If your mom/dad can carry a key and find there way back to their room great but most of them cannot. So using the bathroom or going back to their room is very difficult, not enough staff on that side to assist. If they are capable to join activities on the assisted living side they will take you there, if they have a concern of you wandering you do not go, totally understandable but activities for the memory care side is extremely limited. There really is no monitoring once the residents are put to bed on the memory care side. Unless you are requesting pop in night time checks they don’t happen. My mom was found on the floor many times in the morning when they came to get her dressed. There is a poor system for cameras but you pay additional for that and it doesn’t allow them to know instantly if they fell. It is not worth a self pay of close to[fee removed] per month to add additional a camera system which is useless. After my mom ended up falling several times and had to be transported to the hospital for review, her own doctor told us to find a smaller place for her. We did do that, I wish someone had suggested that right from the beginning. We moved her to a small set up with only 10 residents which not all of them our memory care, which was much better. We should have done that from the beginning, we were caught up in all the glitz of the Morning Star facility instead of quality of care, space, and feeling like family instead of corporate. I am sure the living assistance part is very nice just not memory care side. I was visiting every day trying to engage mom and saw a lot of the real hands on from the workers. Not enough workers for memory care. Don’t waste all that money on Memory Care, find a small home facility. My suggestion is if you think it is awesome, spend a few hours in the memory care unit. Watch, observe, what they are doing, take a walk like you are a resident trying to find your room or a bathroom and realize that no worker can even see you while you circle around that part of the facility looking for your room. They need cameras and more workers.

There were instances where staff called me instead of 911. I had to tell them to call. The meals themselves were wonderful. But they charged extra for things, like if mom didn't want to eat in dining room she was charged a fee. If I ate with mom they would charge her. So I stopped eating with my mom. I would recommend. Its a nice facility. One has to look past the polish though.

My stepfather fell on [date removed].At the ER he was diagonsed with a bilateral strain and ambulatory. When he returned to the community he was sore and expresssed some pain and discomfort. Since there wasn't a nurse on duty I had to give him his first dose of Tylenol. He was not given another dose by MS staff until after 24+ hours after returning and now screaming out in pain. The evening staff left him in bed without meals. He was now lying in bed in pain, shaking uncontrollably, and is so weak he can not speak. I attempted to communicate with the nurse and ED. I was provided no reassurance on the steps that were being taken to ensure his wellbeing. When I finally became so frustrated I told the nurse I was going to report my experience to the state. Her only response to me was, "go ahead". We moved out on [date removed]. My stepfather was so weak he had to be transported by AMR. He will never regain the strength to use is walker again. This could have been avoided if the nurse paid attention.