MorningStar Senior Living

Loved it!

My husband stayed there for a respite stay and it went well I think. It was kind of hard to tell because I wasn't there. Everything was nice and clean and the food looked really good. I had two of his family members came to see him while I was gone and they thought it was a little cold, not temperature wise but less friendly that some other places. Perhaps they're just used to something different. I was a little disappointed when we got there because the room that he was to go into was not the room they told me it would be and they didn't have it set up. They had to bring in new furniture and I had to stay at Bonaventure for an hour longer and ended up missing the rehersal dinner. Also when I called to speak to him they seemed a little taken aback and acted like it was an imposition.

$2680-3690 Shared room. Common area supplies furniture. $3800 Studio apartments wait list. $200 a day restbut care. 3 meals a day. Basic care $400, level 1 $950. Move in 2500, pet 750. Wide hallways with rails.

Toured Morning Star on So. Kipling. Liked the layout of the facility, but noted some of the residents just sitting alone and not interacting. Staff seemed helpful and kept area clean. May want to do a follow-up visit to assess further.

washer/drier in unit. linen and towel service 2 meals a day set eating times dinner 4:30 to 6:00 poor room view. nice raised beds private owned

The size of the community is great, and I like that. The staff gets to know the family. It is easy to talk to the staff about questions or concerns; however, it doesn't always result in action. It is a very pleasant place to have a loved one. The care could be improved upon with hygiene assistance and housekeeping of the rooms for the residents. There have been some staff turnover recently, and the community is trying to hire more staff to assist in doing the right things for the residents and the community.

Our family had an in person tour and MorningStar being newer is a very nice and pretty community with plenty of good amenities. However, at the time of our tour they had a huge plumbing issue, there was a vent clogged and immediately there was just a big fowl odor.

The biggest thing to me is the staffing ratio of caregivers to residents. They're short on staff most of the time. I know they have resident vacancies, but they still need more appropriate staffing levels to care for the residents who are there. Also, they don't have a nurse there working every day, only five days a week, which concerns me a little bit.

We chose MorningStar Memory Care at Bear Creek because they were the closest to where I lived and they came with a high rating. They were very good with communication, they had a newsletter to keep families updated and were responsive and always tried to keep us connected with my loved one. I thought they were way overwhelmed with our needs and they did not keep very good control of laundry, some things were missing. Overall, I would recommend to others looking.

Our staff has been relentless in keeping us safe and healthy during this Covid crisis. They have been amazing, all the while maintaining our community.

The office staff is very helpful and very nice. The care giving staff is not that good. Some of the staff do not speak English. It is hard for my mom to communicate with them.My mom is not happy with the food, and the staff is not offering her the other options if she can not eat the main offering. They have a nice courtyard. They have good activities, cards, games, and puzzles. The caregivers are not always wearing the masks when they come to her room she has to ask them to put one on. My mom has asked for a shower chair or to help since the seat they have is not working for her and they have not been helpful. They have done a good job with the Covid virus. They are a newer property so maybe theses are growing pains

We had toured this community and it was very nice. However, the property was not as close to moms doctors offices and the hospital that we would have liked. The price was out of our budget range. However, the community was very clean and well kept and the staff seemed to be friendly and kind.

Clean facility (odor free) except the smell of good food being prepared by Chef [Removed]. The staff is friendly and appears to enjoy what they do. Residents report they are happy and can be found participating in activities and smiling.

This is a great place for anyone to live if they have assisted living needs. My sister has been there a short perion of time but she seems to like it. It is nice,clean, friendly, respectfull , give them 4 1/2 stars.

The hospital chose for us. It was nice and well run.

It appears the assisted living side is running much smoother. I cannot recommend the memory care side. They are understaffed and not trained in dementia care. They keep moving new residents in and keep losing staff. It's very concerning to me. The lease states the apartment will be cleaned weekly but they go WEEKS without cleaning it. Her toilet has been black multiple times and I've had to get angry and be a squeaky wheel to get her apartment cleaned. They can't keep a housekeeping employee. I can't begin to imagine how disgusting other resident's apartments are who do t have someone visiting them frequently to be an advocate for them. If we had options I'd move her.

Initially communication was great. Once we decided to transfer my mom, the communication was concerning. She was at a SNF and insurance was running out so time was of the essence. I called Morning Star many times over many days and was told the person I was asking for was with a client, on a tour, on the phone… finally in one call, someone told me he was out all week! I don’t appreciate being lied to or the fact that knowing he was not in, they didn’t just tell me and transfer me to someone else to finalize the arrangements. She passed away after being there just a few weeks so I don’t know if communication gets better after you’ve been there a while.

There have been a lot of new personnel. Two managers and numerous employees. The care had really gone downhill but now improving in the memory care section where my sister and brother in law now are I would not recommend them quite yet, but it is headed in the right direction!

I would share my experience as well as my mom's and let them decide. It would be a fantastic environment for someone with little medical needs. However, the more care that is needed unfortunately was not held to a standard that I would be boastful about. Many times they were short staffed and my mother would have a dirty face and hands and dirty clothes from after meals.

[name removed] has gotten out of the facility once and the police had to find her and bring her back. The caretakers are kind but disappointed in the staff. I have to cut nails and give her a shower. Management has been a disappointment. She has fallen a few times ending up in the emergency room. I would not recommend them to anyone.