MorningStar Senior Living

Toured Morning Star on So. Kipling. Liked the layout of the facility, but noted some of the residents just sitting alone and not interacting. Staff seemed helpful and kept area clean. May want to do a follow-up visit to assess further.

washer/drier in unit. linen and towel service 2 meals a day set eating times dinner 4:30 to 6:00 poor room view. nice raised beds private owned

The size of the community is great, and I like that. The staff gets to know the family. It is easy to talk to the staff about questions or concerns; however, it doesn't always result in action. It is a very pleasant place to have a loved one. The care could be improved upon with hygiene assistance and housekeeping of the rooms for the residents. There have been some staff turnover recently, and the community is trying to hire more staff to assist in doing the right things for the residents and the community.

Our family had an in person tour and MorningStar being newer is a very nice and pretty community with plenty of good amenities. However, at the time of our tour they had a huge plumbing issue, there was a vent clogged and immediately there was just a big fowl odor.

The biggest thing to me is the staffing ratio of caregivers to residents. They're short on staff most of the time. I know they have resident vacancies, but they still need more appropriate staffing levels to care for the residents who are there. Also, they don't have a nurse there working every day, only five days a week, which concerns me a little bit.

We chose MorningStar Memory Care at Bear Creek because they were the closest to where I lived and they came with a high rating. They were very good with communication, they had a newsletter to keep families updated and were responsive and always tried to keep us connected with my loved one. I thought they were way overwhelmed with our needs and they did not keep very good control of laundry, some things were missing. Overall, I would recommend to others looking.

Our staff has been relentless in keeping us safe and healthy during this Covid crisis. They have been amazing, all the while maintaining our community.

The office staff is very helpful and very nice. The care giving staff is not that good. Some of the staff do not speak English. It is hard for my mom to communicate with them.My mom is not happy with the food, and the staff is not offering her the other options if she can not eat the main offering. They have a nice courtyard. They have good activities, cards, games, and puzzles. The caregivers are not always wearing the masks when they come to her room she has to ask them to put one on. My mom has asked for a shower chair or to help since the seat they have is not working for her and they have not been helpful. They have done a good job with the Covid virus. They are a newer property so maybe theses are growing pains

We had toured this community and it was very nice. However, the property was not as close to moms doctors offices and the hospital that we would have liked. The price was out of our budget range. However, the community was very clean and well kept and the staff seemed to be friendly and kind.

Clean facility (odor free) except the smell of good food being prepared by Chef [Removed]. The staff is friendly and appears to enjoy what they do. Residents report they are happy and can be found participating in activities and smiling.

Don't believe everything they tell you in the first meeting. Yes they are a good place, however it could take a few times of family members asking to get something done for your loved ones- If at all. It's VERY expensive and probably a lot like any other memory care

The staff is friendly. That the facility is very comfortable. They do offer many activities in the memory care ward. The culinary does a wonderful job. The facility is very clean and well maintained.

The people are nice, the place is mostly clean and they give him his meds. There seems to be enough activities to keep him busy and the church services are very good. Those are the good points. The negatives are, his room often smells bad, and he doesn't get his own laundry back. He has received ladies clothing back from the laundry services. When they come to clean his room, it doesn't look like much has been done. Overall it is fine.

Cleanliness - I have found a lot of abandon in my aunt and uncle's personal space Activities- my aunt and uncle do not participate so I really can't comment Food - I think it's really slipping, especially compared to previous facility Quality of care - I felt that I had to out them on hospice in order to get the care that they needed I have no choice but to leave them at Morning Star because that's the only place in town that has little apartments for two. Other places they would have to be in 2 separate rooms and that won't work for them

The staff was very friendly and helpful. My Mom loved her health aides. They went above and beyond to make her comfortable and happy. Also, the food was nutritious and delicious! The cost is about what other similar places charge . We did have a problem with them saying they couldn't give her Advil without a doctors letter. Kaiser kept saying they sent authorization and Morningstar said they never received it. It kept going back and for for about 10 days

They needed new management after senior leadership change. Maybe they have it now.

They don't have enough help for all their residents and the two people in charge of their medical program are worthless. They have to constantly be reminded about prescriptions, about putting residents on the list to see the Dr, and to ensure the medicine is ordered and dispensed properly. They also have a bad habit of misplacing clothes. Things go missing quite often.

Management does not communicate with staff very well. Common areas are clean but rooms are dirty and stuffy. Bathrooms are not cleaned well and complaints are ignored. Staff is so friendly, but the quality of care varies. They don't remind mom to take her teeth out. They let her go days and days without washing her hair. She wears the same clothes for more than one day and I think she's sleeping in them. Food is not good. I think it's better in the non- memory care areas. Administration staff - the sales lady and the director are nice. The nursing manager is unfriendly and doesn't even acknowledge the residents. When I ask for assistance with my mom it mostly gets ignored or does not get communicated to the staff at all. It seems like activities are fun but my mom often doesn't want to participate. Value for the money- wow. Over $[removed] per month. We were quoted $[removed]. Ridiculous.

Not very much of what is promised here is valid. They are continually shot staffed intentionally to have more revenue for the top heavy administrative staff and the individual investors. NM AND TX. THEY DO NOT CATER TO A healing diet, far from it. Their "chefs" are good at cooking frozen, can & package meals, omega rich 6 not 3. They do not deliver what is advertized, I would say that is false advertising. It's sad because there is a small percentage of caregivers [18%] that know how to properly & adequately deliver proper care and are available. The administrative staff in Santa Fe, NM, act with hostility and bad manners when no one is looking. The caregivers appear to truly care for their seniors but there are so short staffed. Tx recovering from lawsuits. Lack of proper care. Why are the residents always left by themselves and falling. The family is actively seeking better alternatives. ###

The location is great in a lovely neighborhood. Beautiful inside. Executive Director is responsive to feedback and concerns however his leadership team is inconsistent. Food in the dining room is average and service is very slow. Community relations started off great but transparency around cost and care planning has not been so far. The care staff and the concierge staff are all very friendly and responsive. Everyone sends to care very much about the residents however getting clear information from mangrove is difficult and not forthcoming.