Midwest Health

My mom has been there since 2012. It was wonderful for the first 5-6 years then it started to decline. This last year has been the worst. Short staff, no cleaning, laundry was horrible, food was horrible and it's been a revolving door for staff, including nurses and directors. As this wasn't bad enough, cooperate decided to close do do a remodel; during Covid! All residents were moved to other Homestead Facilities. We were lied to and the move was a nightmare. Staff packed and things were just thrown in boxes, stuff was broke and lost and they didn't care. Homestead of Lenexa is where my mother was moved to and it's probably worse. Missed showers or our loved ones being left alone in the shower. Medication errors. NO communication what so ever. My mom fell out of her wheelchair because she didn't have a brace on that should of been on and was taken to the ER. And they still haven't put it on! All of my emails go unanswered. My advice, stay away from any Homestead facility!

When I walked in the building it look nice and clean 2/14/2019.. I spoke to the nurse her name is [Name removed] she was very rude she seemed like she was very busy and didn't have time to talk. I spoke to a lady named [Name removed] about the finance and she was very rude!!! Her phone kept going off!!! I feel that it was unprofessional and disrespectful. I went on a tour with [Name removed] he is the maintenance man he was very nice the rooms was nice and roomy I like the knobs that's on the cabinet doors it's a nice facility but they need to get retrain their people in the office to have better business skills and to be more professional because they will run people off with their attitudes I am not going to put my father in this facility because of that reason!!!!

The power went out and the facility has no back up generators to help people that are on oxygen!!! There was no emergency plan put in place and the manager left the facility during the crisis!!!! Do not send your loved one to this place. Not enough people to care for the residence there. All they can say is that they don't have Money for anything!!!

At first we were very excited about Chaucer, but they have seriously gone downhill. They have had serious changes in Management. The Executive Director, Marketing Director and Director of Wellness (Nursing) (DON) all left around the same time. We loved them all. Now there are new people who don't really know my Mom. My Mom became ill with a viral infection and ended up in the hospital. After she was ready to leave the hospital they suggested she go to a Skilled Nursing Facility (SNF) to build back her strength so she went to Regent Park SNF. When she was ready to return back to Chaucer, an assessment needed to be done by Chaucer for her return. The Care Assessment was set up but I was not notified when it was being done and was called afterward with the results. The DON took a nurse with her who she said was familiar with my Mom's care, but again I was not included in the assessment which I believe family is to be included. I could have advocated for Mom and the fact that she is hard of hearing does not help the situation. I could have helped with that. Afterward the DON called and told me, "based on the information she received from Regent Park, she could not return to Chaucer due to her medical needs". According to Regent Park's Nurse who also sat in on the assessment the Nurse who was familiar kept saying during the assessment that the things Regent Park was helping with was the same things Chaucer was helping with before so....HER LEVEL OF CARE HAS NOT CHANGED. Regent Park's Nurse agreed with this assessment based on the things said during the assessment. The DON from Chaucer told me that due to her NOT being able to walk to the dining room AND the fact that they did not have an RN on duty at night, they would not be able to take her back. REALLY? A lot of the residents do NOT walk to the dining room AND doesn't Chaucer have to have an RN on duty to be in compliance with the State??? How can you operate without a RN on staff at night. Things happen at night with the elderly. The Physician Assistant at Regent Park even told me "this should not have happened and I am doing my best to talk to Chaucer to correct this" He was getting Mom's insulin which was temporary adjusted off her list so that would not even be a problem. I feel this was an injustice to my Mom and she did not deserve this!! What a horrible way to treat someone when that is all Mom wanted was to return to Chaucer with the people she cared about. The family feels we were lied to and mislead and not even asked to attend my Mom's assessment as an advocate. SHAME ON YOU Chaucer!! This caused a lot of stress for my Mother who said she just wanted to die now. Also, the stress of having 1 week to find another place was just exhausting and so sad for us all. By the way, My Mom did not have to go to a nursing home as the DON was suggesting. She is in another Assisted Living in Wichita. I would not recommend this place to anyone!!!

Terrible place to take your loved ones. My grandmother lived there for 2 weeks before she passed suddenly [Removed] a med error.