Midwest Health

My loved one was a resident here and fell several times, finally resulting in death.

Do not even consider this community. We had to move my loved one out. They weren't staffed appropriately and wanted us to be there for our loved one 24 hours a day, and said they couldn't handle our loved one. The rooms were big, and the overall look of the place inside was nice. I would suggest them dressing up the outside of the community. I don't think the community is ran well. The billing was wrong every time.

Stoneybrook Assisted living had poor administration, and lack of staff members to care for the residents there. They claimed to be a memory care facility, however the staff had no training in that area and did not know how to handle those residents. They had a medication failure with our loved one, they gave her an overdose and she did not wake up for two days. They had not idea how to handle her behavior caused by dementia. The rooms were adequate, but the maintenance of the rooms were not great. She went without a closet light leading into her bathroom for two weeks, and anytime we brought this to the administrations attention, it was never fixed in a timely manner.

Director left early, told no one about the appointment. [Name removed] gave me a tour, but no specifics were told to me. Could not even provide me with an activity list. Waste of my time.

At first my Mom loved this place and she was so happy. Loved most of the staff and believe most loved her as well. They have had a lot of turnover since moving in about 2 years ago. Mom became ill and was sent to the hospital then to a Skilled Unit to build up strength. When she was ready to go back to Chaucer, her level of care had returned to the place where she was before the hospital...so same level of care. This is what I heard from the PA and from the Staff at the Skilled Care Facility. BUT, when the Director of Nursing came with a Nurse to assess her for her return to Chaucer...things took an ugly and unfair turn. The Director does not know my Mother very well but the Nurse did. The nurse at the SCF was in on the assessment and said the Nurse from Chaucer agreed every time that the things they were doing at the SCF were the same...Nothing had changed. But when she was going to be dismissed from SCF, I was told they could NOT take her back. The reasons given were that Mom could not walk to the dining room. They have many residents who can not walk to the dining room and that they had no RN at night. Now...how can they operate legally with no RN at night??? They have residents with lots of needs...,not just my Mom. The staff at the SCF tried to justify that my Mom should be able to go back there...and this was all she wanted. The answer was still no. The PA was adjusting medication which should not have been a problem as well. There was no real answer why she could not go back other than she was turned away unfairly. I know I could go back there and find several whose needs were at the same level or higher than my Moms. Many thought this was a horrible way to treat my Mother who only wanted to return where she was happy and NO reason she should have been turned away. I also was not told when this assessment was going to take place so I could advocate for my Mom. I feel had I been there it would have been a different outcome...but I was not included nor told when it was going to take place. This a sad way to treat the elderly when they still have their independence and should be allowed to live where they can live and thrive. This whole ordeal has diminished my Mom's mental well being. I would encourage anyone to think this through before deciding to place your loved one here.... I am not just a disgruntled family member as they may try to justify it by saying that. I miss the original Executive Director [Removed], The previous Nursing Director,[Removed] the Marketing Manager who we grew to love. They left this place all about the same time.... They had a kind heart. Not sure this would have happened if they still had been there. We had only 1 week to find another Assisted Living....and YES Chaucer my Mom can still go back to an Assisted Living NOT a nursing home as you suggested. They willingly took her without reservation. Shame on YOU Chaucer!!!!!!

I toured this community. I was not happy with the cleanliness of the community. I could not see my father here and the community looked like a bad fit for my father. The staff was not friendly and did not seem to care. I think other families might not accept this community.

We were not impressed with this community and it was not what we were looking for for our loved one. It just did not give off the right feeling.

My mother was moved here when Homestead of Leawood closed it's doors to remodel during Covid. Unfortunately we went from bad to worse. Save yourself a lot of frustration and don't put your loved one here. Missed showers, medication errors, verbal abuse from staff. My mom slipped out of her wheelchair partly because she didn't have a leg brace on and was sitting on a pillow because her cushion was lost. Nothing was done about her brace and the second fall sent her to the hospital. I am still trying to get them to put on her brace! They lie to you. No one cares. Especially not the upper management. It's sad, cruel and criminal.

My mom has been there since 2012. It was wonderful for the first 5-6 years then it started to decline. This last year has been the worst. Short staff, no cleaning, laundry was horrible, food was horrible and it's been a revolving door for staff, including nurses and directors. As this wasn't bad enough, cooperate decided to close do do a remodel; during Covid! All residents were moved to other Homestead Facilities. We were lied to and the move was a nightmare. Staff packed and things were just thrown in boxes, stuff was broke and lost and they didn't care. Homestead of Lenexa is where my mother was moved to and it's probably worse. Missed showers or our loved ones being left alone in the shower. Medication errors. NO communication what so ever. My mom fell out of her wheelchair because she didn't have a brace on that should of been on and was taken to the ER. And they still haven't put it on! All of my emails go unanswered. My advice, stay away from any Homestead facility!

When I walked in the building it look nice and clean 2/14/2019.. I spoke to the nurse her name is [Name removed] she was very rude she seemed like she was very busy and didn't have time to talk. I spoke to a lady named [Name removed] about the finance and she was very rude!!! Her phone kept going off!!! I feel that it was unprofessional and disrespectful. I went on a tour with [Name removed] he is the maintenance man he was very nice the rooms was nice and roomy I like the knobs that's on the cabinet doors it's a nice facility but they need to get retrain their people in the office to have better business skills and to be more professional because they will run people off with their attitudes I am not going to put my father in this facility because of that reason!!!!

The power went out and the facility has no back up generators to help people that are on oxygen!!! There was no emergency plan put in place and the manager left the facility during the crisis!!!! Do not send your loved one to this place. Not enough people to care for the residence there. All they can say is that they don't have Money for anything!!!

At first we were very excited about Chaucer, but they have seriously gone downhill. They have had serious changes in Management. The Executive Director, Marketing Director and Director of Wellness (Nursing) (DON) all left around the same time. We loved them all. Now there are new people who don't really know my Mom. My Mom became ill with a viral infection and ended up in the hospital. After she was ready to leave the hospital they suggested she go to a Skilled Nursing Facility (SNF) to build back her strength so she went to Regent Park SNF. When she was ready to return back to Chaucer, an assessment needed to be done by Chaucer for her return. The Care Assessment was set up but I was not notified when it was being done and was called afterward with the results. The DON took a nurse with her who she said was familiar with my Mom's care, but again I was not included in the assessment which I believe family is to be included. I could have advocated for Mom and the fact that she is hard of hearing does not help the situation. I could have helped with that. Afterward the DON called and told me, "based on the information she received from Regent Park, she could not return to Chaucer due to her medical needs". According to Regent Park's Nurse who also sat in on the assessment the Nurse who was familiar kept saying during the assessment that the things Regent Park was helping with was the same things Chaucer was helping with before so....HER LEVEL OF CARE HAS NOT CHANGED. Regent Park's Nurse agreed with this assessment based on the things said during the assessment. The DON from Chaucer told me that due to her NOT being able to walk to the dining room AND the fact that they did not have an RN on duty at night, they would not be able to take her back. REALLY? A lot of the residents do NOT walk to the dining room AND doesn't Chaucer have to have an RN on duty to be in compliance with the State??? How can you operate without a RN on staff at night. Things happen at night with the elderly. The Physician Assistant at Regent Park even told me "this should not have happened and I am doing my best to talk to Chaucer to correct this" He was getting Mom's insulin which was temporary adjusted off her list so that would not even be a problem. I feel this was an injustice to my Mom and she did not deserve this!! What a horrible way to treat someone when that is all Mom wanted was to return to Chaucer with the people she cared about. The family feels we were lied to and mislead and not even asked to attend my Mom's assessment as an advocate. SHAME ON YOU Chaucer!! This caused a lot of stress for my Mother who said she just wanted to die now. Also, the stress of having 1 week to find another place was just exhausting and so sad for us all. By the way, My Mom did not have to go to a nursing home as the DON was suggesting. She is in another Assisted Living in Wichita. I would not recommend this place to anyone!!!

Terrible place to take your loved ones. My grandmother lived there for 2 weeks before she passed suddenly [Removed] a med error.