Midwest Health

Our loved one lived here for many years, but unfortunately now it is at a point where I could not recommend this community. Within the last year or so they've had a very high degree of staff turnover, and the service has declined dramatically. Their assisted living section also seems to be a very high percentage of residents with memory issues, which was not a great atmosphere socially for my loved one. The facility itself is beautiful, and I think if you are looking for someone with memory issues it might still be a good place.

The facility overall is very nice. The nursing staff really seem to care about their patients. However, the director told us before we moved in they were seeking a contract with Medicaid. We were told to move in quickly while space was still available. That was six months ago and the State still had not received an application from them. My mother's level of care was also increased without notifying me even though I'm partially responsible for her account.

My late mom moved here during Covid in 2020. we were glad to get her out of another facitlity at [facility removed]. However, at almost 97 she did pass August 2023 and liked her one bedroom at this place. but the care had been much better at [facility removed] but a terrible sequence of 22 deaths there during the peak of Covid. I would not recommend this place. they appeared to make no effort to avoid Covid variants.

The staff was friendly and building clean, but that was about the only positive. My calls were not returned, information was not provided in a timely matter, reception desk was unprofessional and I felt like my mom's care was not of highest priority. They also didn't communicate with each other and I would receive emails about unpacking her room while there was a 30-day notice of moving in place. The building was very clean and they kept my mom's room clean. When I was able to get a hold of someone or during visits I did not have any bad interactions. I believe the staff with my mom daily did the best they could but my mom regressed tremendously while in their care and has shown some improvement since being moved. I don't think they took the time to get to know her before making decisions on her care. I never had the food but my mom had no complaints. My moms continued to complain she was bored and staff stated they didn't have enough to keep her busy. The rooms were nice and kept up, but the services provided did not seem to match the fee I was paying. Since moving her to a different facility, I pay [removed] less but they keep her busy and understand what care is needed.

We liked how pretty the place is but they could hire and keep a good executive director...they went through several while dad was there. Based on the experience we had, we would not recommend Avenue 81 to other families.

The facility was generally good and the staff appeared friendly, but administration issues appeared to exist such as a wooden palette lying in the lobby and similar, dining room tables not cleaned from lunch at 2:00, etc. We made an appointment for a tour and flew people in from out of town, and when we arrived the person we were there to meet was not in that day.

We toured Homestead of Lenexa and it seemed more tired and run down than the others we looked at. The room we were shown was not very clean and the room they were going to give her was run down and they were not going to change the carpet or anything like that. We were looking at this facility in the first place due to the fact that they do accept medicaid.

I would tell others that my father passed away in Timberwood less than 2 months after he went here. They waited until he had passed away to call me and tell me. It was horrible care and I would never recommend it to anyone. I talked to other families that were here at the same time my father was and they were pulling their family members out as well. Timberwood is good if your loved one is more independent, but they are not equip to deal with any additional care.

If you were looking at just the assisted living side it would be okay. If you're looking for the memory care side it is not a good one. We ended up moving my loved one out of the community. There were bruises on my loved one. There were times there was no staff in the memory care area. when we visited

I had a bad experience here. I feel a great deal of pity of the elderly people that feel trapped here. The food is bad, cold for the most part, and amateur cooks. The building was cold all winter long, it seemed the dining room and hallways felt like they had no heat. I had to wear additional layers and this made it more uncomfortable to be in the community. If we would complain about the heat, the staff would say this was because of the heat in the resident's rooms. I wasn't able to leave the community due to the pandemic. My insurance has been messed up due to this community.

This facility was obviously older and not in great condition everywhere. They did not provide as many services, like regular trips to the grocery, as the other places we toured.

Tour guide was unprepared and as head of nursing was not professional - very messy office, didn’t know number of openings in one area, said math is hard for her. Snacks for patients was a few donuts in a bag. Activities highlighted was 2-3 magazines on a table. Sounds like there is high turnover in some positions.

Major staffing turnovers. Food is neither heart or G.I. healthy. . Just last week they had pizza, polish sausage and sandwiches for dinner. Alternatives are hot dog, hamburger or chicken if they had it. Blood pressure monitored with machine wrist cuff. Director is wonderful but overworked. No working transportation go facilities.

[Name removed] was very friendly but the facility looked old and she said it was due for remodeling this next spring. The activities room was very small There is a lot of light in the rooms but the general areas seemed dated

This has been the least pricey and I can't see [Removed] living here. Building is older and memory care is somewhat new to this center. Not what we are looking for.

Saw the difference between assisted living and independent living. Deb very helpful.It sits next to a cemetery.

I am still waiting for a refund check and it has been 60 plus days since his date of death for a refund check to settle his estate. No records are kept on response calls; so I question the validity of having those in the small cottages on the grounds.

Your first hand experiences really help others. Thanks! At first we loved this place. They have a huge turnover in employees...wonder why...? Maybe Corporate?? Mom also loved it until recently. She became ill and was sent to the hospital. She then went to a Skilled Unit. When she was ready to be released, the Skilled Facility felt she was ready to go back home. Mom was so excited and that is all she wanted. She called Chaucer home and enjoyed the residents and most of the nurses. When the Director of Nursing came with a Nurse to conduct the care assessment, everything was turned upside down. My Mom's nursing care level had not changed. The nurse from the Skilled Unit also sat in the interview. The Nurse from Chaucer that was familiar with my Mom's care said many times that the care she needs is still the same. This is a new Director of Nursing who came with the Nurse familiar with my Mom's care. Nothing had changed. Yet, Chaucer would not let her come back. The D.O.N. said that it was because she could not walk to the dining room. There are many there who do not walk to the dining room. Then it was because they had no RN in the evenings. How can you operate without an RN in the evenings??? There are many there who need a lot of care. I have seen it. I think this was an injustice to my Mom. Now, my Mom has stated she wants to die. Thank you Chaucer for taking away the only thing my Mom wanted and making her so sad!! Oh and by the way...My Mom is in a different Assisted Living now so Chaucer...you were wrong. My Mother does not need a Nursing Home!! Be careful in selecting this Assisted Living Facility. They do not know what they are doing.

The initial visits everyone seems so nice and caring., but once your there you are forgotten. If you can't get out of bed on your own, don't go there. They don't know how to help troubled residents. There billing department I give and F . Paid them first of August have ask for invoice 4 times have yet to get one. Once your in also impossible to get return calls. Poor management.

Would not recommend to anyone. My father was way overmedicated so they wouldn't have to bother with him. We placed him in a different facility and they discontinued 75% of his meds and he was totally different person.