Midwest Health

Saw the difference between assisted living and independent living. Deb very helpful.It sits next to a cemetery.

I am still waiting for a refund check and it has been 60 plus days since his date of death for a refund check to settle his estate. No records are kept on response calls; so I question the validity of having those in the small cottages on the grounds.

Your first hand experiences really help others. Thanks! At first we loved this place. They have a huge turnover in employees...wonder why...? Maybe Corporate?? Mom also loved it until recently. She became ill and was sent to the hospital. She then went to a Skilled Unit. When she was ready to be released, the Skilled Facility felt she was ready to go back home. Mom was so excited and that is all she wanted. She called Chaucer home and enjoyed the residents and most of the nurses. When the Director of Nursing came with a Nurse to conduct the care assessment, everything was turned upside down. My Mom's nursing care level had not changed. The nurse from the Skilled Unit also sat in the interview. The Nurse from Chaucer that was familiar with my Mom's care said many times that the care she needs is still the same. This is a new Director of Nursing who came with the Nurse familiar with my Mom's care. Nothing had changed. Yet, Chaucer would not let her come back. The D.O.N. said that it was because she could not walk to the dining room. There are many there who do not walk to the dining room. Then it was because they had no RN in the evenings. How can you operate without an RN in the evenings??? There are many there who need a lot of care. I have seen it. I think this was an injustice to my Mom. Now, my Mom has stated she wants to die. Thank you Chaucer for taking away the only thing my Mom wanted and making her so sad!! Oh and by the way...My Mom is in a different Assisted Living now so Chaucer...you were wrong. My Mother does not need a Nursing Home!! Be careful in selecting this Assisted Living Facility. They do not know what they are doing.

The initial visits everyone seems so nice and caring., but once your there you are forgotten. If you can't get out of bed on your own, don't go there. They don't know how to help troubled residents. There billing department I give and F . Paid them first of August have ask for invoice 4 times have yet to get one. Once your in also impossible to get return calls. Poor management.

I strongly suggest people stay away from this facility, [name removed] who runs this establishment is a spiteful woman who will throw your loved ones out without any warning (but they make sure they get their money first) it's so poorly ran staff leave due to hostile work environment and the residents suffer by not having any activity time or not even allowed to go to the courtyard. This facility also has misrepresented itself as a memory care through all stages of dementia. If you truly love your family member do not put them in this place.

Being told transportation to church was no problem as long as it was within a 5 miles radius helped me decide to move into Avenue 81. After the move, however, I was told transportation was not provided on Sundays. This is a very egregious offense.

My loved one was previously a resident at Homestead of Kingfisher and the whole experience for her at this facility was terrible. On most days, there was no administration to be found. The food was TERRIBLE. There is no medication control. I would not recommend Homestead of Kingfisher to friends and family.

A new corporation recently took over the management of this facility. They do have a FEW direct care workers that are kind and knowledgeable workers. The facility is so poorly managed that the great workers they have seek positions elsewhere because they cannot survive in this hostile atmosphere. As a family member be prepared to advocate for your loved ones and do some of the personal cares yourself. They do not have enough staff and weekends there are even worse. It is no lie for me to say that I have witnessed times when your loved one does not have staff available to care for them in a timely manner. The food there is of poor quality and often times very small portions are provided. The facility is kept clean. I have witnessed overnight staff that sleeps while on duty and management does nothing about this when they are informed. Some of the workers are capable of swearing at the residents and are as rude as can be to family members that have questions. I would not advise placement

if it doesn't bother you that your loved one stays in the same clothes for days at a time, is allowed to sleep all day and night, isn't bathed for at least the same amount if time spent in the same clothes, fed food burnt beyond recognition, all the while surrounded by the rudest collection of people possible to assemble under one roof, this place is for you!!!!! the difference between the memory side and the assisted living side is a locked door, which is complimentary. missing trim, cobwebs, chipped paint is also included at no extra charge!!

Their patient care, nursing and Drs. Now that I look back I wish they would of offered 24 hour nursing care. I would of paid extra to get it but didn't realize that is what we needed until it was to late. We needed better patient care. I want to add that [name removed] was definitely a asset to the community. She had quit about halfway through our stay there. We were lost without her. [name removed] was very helpful and I trusted her but after it was to late. She did help us finalize everything. Doesn't matter about the name. I want to add that [name removed] was definitely a asset to the community. She had quit about halfway through our stay there. We were lost without her. [name removed] was very helpful and I trusted her but after it was to late. She did help us finalize everything.

Not safe for dementia patients. Not enough qualified staff for addequate care. My LO doesn't get regular showers. Food is no better and maybe worse than an elemtary school.

This community was just very dark and depressing not the environment we were looking for for our loved one.

My loved one was a resident here and fell several times, finally resulting in death.

Do not even consider this community. We had to move my loved one out. They weren't staffed appropriately and wanted us to be there for our loved one 24 hours a day, and said they couldn't handle our loved one. The rooms were big, and the overall look of the place inside was nice. I would suggest them dressing up the outside of the community. I don't think the community is ran well. The billing was wrong every time.

Stoneybrook Assisted living had poor administration, and lack of staff members to care for the residents there. They claimed to be a memory care facility, however the staff had no training in that area and did not know how to handle those residents. They had a medication failure with our loved one, they gave her an overdose and she did not wake up for two days. They had not idea how to handle her behavior caused by dementia. The rooms were adequate, but the maintenance of the rooms were not great. She went without a closet light leading into her bathroom for two weeks, and anytime we brought this to the administrations attention, it was never fixed in a timely manner.

Director left early, told no one about the appointment. [Name removed] gave me a tour, but no specifics were told to me. Could not even provide me with an activity list. Waste of my time.

At first my Mom loved this place and she was so happy. Loved most of the staff and believe most loved her as well. They have had a lot of turnover since moving in about 2 years ago. Mom became ill and was sent to the hospital then to a Skilled Unit to build up strength. When she was ready to go back to Chaucer, her level of care had returned to the place where she was before the hospital...so same level of care. This is what I heard from the PA and from the Staff at the Skilled Care Facility. BUT, when the Director of Nursing came with a Nurse to assess her for her return to Chaucer...things took an ugly and unfair turn. The Director does not know my Mother very well but the Nurse did. The nurse at the SCF was in on the assessment and said the Nurse from Chaucer agreed every time that the things they were doing at the SCF were the same...Nothing had changed. But when she was going to be dismissed from SCF, I was told they could NOT take her back. The reasons given were that Mom could not walk to the dining room. They have many residents who can not walk to the dining room and that they had no RN at night. Now...how can they operate legally with no RN at night??? They have residents with lots of needs...,not just my Mom. The staff at the SCF tried to justify that my Mom should be able to go back there...and this was all she wanted. The answer was still no. The PA was adjusting medication which should not have been a problem as well. There was no real answer why she could not go back other than she was turned away unfairly. I know I could go back there and find several whose needs were at the same level or higher than my Moms. Many thought this was a horrible way to treat my Mother who only wanted to return where she was happy and NO reason she should have been turned away. I also was not told when this assessment was going to take place so I could advocate for my Mom. I feel had I been there it would have been a different outcome...but I was not included nor told when it was going to take place. This a sad way to treat the elderly when they still have their independence and should be allowed to live where they can live and thrive. This whole ordeal has diminished my Mom's mental well being. I would encourage anyone to think this through before deciding to place your loved one here.... I am not just a disgruntled family member as they may try to justify it by saying that. I miss the original Executive Director [Removed], The previous Nursing Director,[Removed] the Marketing Manager who we grew to love. They left this place all about the same time.... They had a kind heart. Not sure this would have happened if they still had been there. We had only 1 week to find another Assisted Living....and YES Chaucer my Mom can still go back to an Assisted Living NOT a nursing home as you suggested. They willingly took her without reservation. Shame on YOU Chaucer!!!!!!

I toured this community. I was not happy with the cleanliness of the community. I could not see my father here and the community looked like a bad fit for my father. The staff was not friendly and did not seem to care. I think other families might not accept this community.

We were not impressed with this community and it was not what we were looking for for our loved one. It just did not give off the right feeling.

My mother was moved here when Homestead of Leawood closed it's doors to remodel during Covid. Unfortunately we went from bad to worse. Save yourself a lot of frustration and don't put your loved one here. Missed showers, medication errors, verbal abuse from staff. My mom slipped out of her wheelchair partly because she didn't have a leg brace on and was sitting on a pillow because her cushion was lost. Nothing was done about her brace and the second fall sent her to the hospital. I am still trying to get them to put on her brace! They lie to you. No one cares. Especially not the upper management. It's sad, cruel and criminal.