Midwest Health

The billing is not clear or easily understood. Acceptance on faith is frustrating. Office staff could use more training and meals could be more adaptable to senior palattes. And there could be more maintenance. Seniors with dementia are not going to ask, or only ask once. More care should be given to knowing what's up with the patients instead of waiting for them to ask.

My questions are ..... not being notified with changes ... the information is on letters left in residence room.... I live 7 hrs away ... I don't have this info... her bill is sent to me every month ... not sure why this info is not included for those of us not right there close. Mirror for my aunts dresser is still sitting on the floor by the wall waiting for maintenance to put it up as I was told they would almost a year ago . Trying to get her a haircut at facility .... still not done ... they say she needs to put her name in the list .... I've called couple times to get this done .... still waiting . I'm so very thankful that I got her to your facility.... she is safe .... good to eat ... staff that checks on her .... but ... some of this concerns me. I leave messages for some one to call me ... but ... no response. She's pays a lot for this facility.... not sure why every thing is a struggle to get answers .

The facility is overall clean. My friend's room was never real clean. My friend (the resident) says the food isn't very good. I haven't seen any activities in the back unit where my friend resides now other than watching TV in the common area. Based on what I've seen at other facilities, the value for cost is good.

Very much individual would ask about their situation. I picked this community because of the cost and room available. It's a nice kitchen and layout of studio apt.

Most of the staff is friendly but there seems to be constant staff turnover & seems to be short staffed as there is long wait time after pushing call button. No consistency in laundry & shower schedule. Have lost personal items while there.

We picked it because it was close to where my dad lives. I would say some of the staff was friendly, but we probably would not pick it again. The food was so-so, staff was friendly, care wasn't great, and it was expensive.

They were ok. Just too expensive. The care was good though. The facility was too big. Did not have one on one care.

In case of choking, none of the staff (except for the administrator and medical person) can do CPR. One of the aides is very rude to me. There are 2 clients who are mentally deficient, hearing deficient, loud when talking and enters others rooms without permission. Staff enters clients' rooms daily when rooms are locked... I would not recommend Homestead of Osceola.

Our family had an in person tour and it overall was a nice tour experience. The community seemed fairly new, but we just got a cold feeling to it compared to others we had looked at. We did like how it had a underground parking garage, but it sits right off a very busy street with constant traffic. Also it looks more like independent living whereas we were needed more assisted living. However there were people constantly coming and going.

I toured this community and it was good. They were very polite and professional.

We toured with Homestead of Olathe and thought it was nice, but the room sizes here were just way too small.

This was our second choice but they told us they could not take her because they did not have enough staff.

One of my loved one's main complaints is if you miss mealtimes, they're not very accommodating. There is food to eat, but if you're late by even a few minutes, you could miss out on a hot meal. She enjoys the activities she can participate in, but some aren't geared toward / inclusive of people who are differently abled. The staff are very responsive when I come to them with concerns or questions. And the facility always looks lovely.

I've been here about 6 months. It seemed ok at first then the wheels seemed to come off. At one point I didn't get my medications for 3 days. Believe me, I for sure need ALL of my meds every day. No apology at all. If you are sick and need to stay in your room, good luck getting fed. There isn't an RN on duty ever. An LPN is the head nurse and the rest might be CNA's. No transportation at all. You are on your own. The oven hasn't worked in 5 months. The ice machine broke and it took 2 weeks to get fixed. Super short handed. Everyone leaves for better paying jobs and better hours. Oh my! The food leave alot to be desired. One night our dinner was half a sandwich and a few Cheetos. Did I mention that the parent company is extremely cheap. All of the food comes in frozen. The hamburger steaks they serve are the same ones in a Banquet frozen dinner. People are basically wearhoused here. There is very little if any medical care. Medicine mistakes are a problem. I can catch them but most don

We had a good tour at Homestead of Del City. But I didn’t like where the room was that they had available.

There was a tremendous amount of staff turnover. One day there would be fully staffed, the next there were none. Administrators were trying to pick up the slack, but you had no idea who was going to show up each day. We did not have a good experience while here.

I did not get a good feel during my tour with Homestead. One thing that did stick out to me is that they take Medicaid after a year or less or private pay.

Our tour at Homestead of Olathe was fine. The lady that showed us around was very nice and explained everything. It just didn't seem like a good fit for our family. And I can't put my finger on exactly why. It just came down to a feeling. . .

I think the community needs more staff. They need to work on their food. The communication, and follow up. with the family and residents could be improved on. There are games, bingo, movies, and more for the residents to choose from for activities.

Our loved one is not to impressed with the food, but do get to visit whenever we want. We do have to wear masks in the hallways, the staff members have to wear masks but the residents do not. From our understanding everyone there has been vaccinated, and the location is convenient for us so we can visit easily.