Midwest Health

We are having to buy a lot of snacks due to our loved one doesn't like the food. It seems the community is serving a lot of basic food. The medical staff has been responsive to our loved one's needs. They keep us updated on our loved one. The staff that directly takes care of my loved one, seems to put off some of my loved one's daily needs. There recently has been a small staff breakout of COVID. The community has been testing the residents of COVID, and my loved one's test has come back negative.

Any issues I've had with the facility and the staff have been addressed immediately or they were in the process of working on the issue. The Manager is usually available to talk either by phone or text and keeps me apprised of any issues. The only problems I have experienced first hand were lack of personnel on the weekends to support the facility. One day recently I was able to come visit only because I was in town and when I arrived the alarm was going off and had been for 30 minutes. No one was even doing anything about trying to turn it off and the fire department hadn't even arrived and they hadn't let the residents know what was going on. When the fire department arrived no one was there to even turn the alarm off. So basically they didn't have the right people to support for the weekend, even though it was a holiday weekend. They were having issues with the kitchen staff and the food wasn't being delivered or the wrong meal/incomplete meals were being delivered. When I addressed this to the Manager, they fixed it with new staff because the person they were having an issue with had quit. They even had an issue where the person didn't show up one day and the staff went to McDonalds to get food for the residents. Very nice people, however the rooms and bathrooms need to be updated.

Staff tries to accommodate all the residents needs.

I really like that my mother is getting a lot of social interaction. The staff is very friendly and communicate very well. The community offers many activities my mother has been playing bingo, singing, and having bible study. I really wish the rooms were bigger, when we visit my mother we have limited space.

I think they are fine. It has just been rocky and it is hard to keep good aides. Everyone is trying hard here though, there are a few caretakers that are not great, but they are weeded out. Overall it is pretty good though. It could be better, but they are trying.

I was there twice and in my opinion it didn't really seem like they cared if they got my business or not. They showed me around a little bit but that was about it. Their price was higher than other ones too so that wasn't too appealing.

The billing is not clear or easily understood. Acceptance on faith is frustrating. Office staff could use more training and meals could be more adaptable to senior palattes. And there could be more maintenance. Seniors with dementia are not going to ask, or only ask once. More care should be given to knowing what's up with the patients instead of waiting for them to ask.

My questions are ..... not being notified with changes ... the information is on letters left in residence room.... I live 7 hrs away ... I don't have this info... her bill is sent to me every month ... not sure why this info is not included for those of us not right there close. Mirror for my aunts dresser is still sitting on the floor by the wall waiting for maintenance to put it up as I was told they would almost a year ago . Trying to get her a haircut at facility .... still not done ... they say she needs to put her name in the list .... I've called couple times to get this done .... still waiting . I'm so very thankful that I got her to your facility.... she is safe .... good to eat ... staff that checks on her .... but ... some of this concerns me. I leave messages for some one to call me ... but ... no response. She's pays a lot for this facility.... not sure why every thing is a struggle to get answers .

The facility is overall clean. My friend's room was never real clean. My friend (the resident) says the food isn't very good. I haven't seen any activities in the back unit where my friend resides now other than watching TV in the common area. Based on what I've seen at other facilities, the value for cost is good.

Very much individual would ask about their situation. I picked this community because of the cost and room available. It's a nice kitchen and layout of studio apt.

Most of the staff is friendly but there seems to be constant staff turnover & seems to be short staffed as there is long wait time after pushing call button. No consistency in laundry & shower schedule. Have lost personal items while there.

We picked it because it was close to where my dad lives. I would say some of the staff was friendly, but we probably would not pick it again. The food was so-so, staff was friendly, care wasn't great, and it was expensive.

They were ok. Just too expensive. The care was good though. The facility was too big. Did not have one on one care.

In case of choking, none of the staff (except for the administrator and medical person) can do CPR. One of the aides is very rude to me. There are 2 clients who are mentally deficient, hearing deficient, loud when talking and enters others rooms without permission. Staff enters clients' rooms daily when rooms are locked... I would not recommend Homestead of Osceola.

Our family had an in person tour and it overall was a nice tour experience. The community seemed fairly new, but we just got a cold feeling to it compared to others we had looked at. We did like how it had a underground parking garage, but it sits right off a very busy street with constant traffic. Also it looks more like independent living whereas we were needed more assisted living. However there were people constantly coming and going.

I toured this community and it was good. They were very polite and professional.

We toured with Homestead of Olathe and thought it was nice, but the room sizes here were just way too small.

This was our second choice but they told us they could not take her because they did not have enough staff.

One of my loved one's main complaints is if you miss mealtimes, they're not very accommodating. There is food to eat, but if you're late by even a few minutes, you could miss out on a hot meal. She enjoys the activities she can participate in, but some aren't geared toward / inclusive of people who are differently abled. The staff are very responsive when I come to them with concerns or questions. And the facility always looks lovely.