Merrill Gardens

The interaction with the staff is really good. My loved one does not really like the food. The staff cares for the residents, and gets to know them really well. Overall, I would recommend to other families.

We love Merrill Gardens at Madison, and mom is doing wonderful there. The community has a great assisted living care side but our loved one is on memory care and they have such great activities. They have different scheduled activities that really get mom out of her room and keep staying active and involved with other residents. She has a place that feels like her own which has been great .

They were wonderful. Highly recommend but they are understaffed and that severely affects the dining experience.

I really liked the common areas. They looked full when we came to tour, which makes for a good place. But I didn’t like the overall setup - it reminded me of the quarters in Germany.

So far my mom has been well taken care of. There are some issues with communication from management to tenants and that needs improvement but it's mostly been a positive experience. My Mimi's very comfortable and pleased.

The moving in process was easy and well explained through all steps. The overall setting is convenient for residents and visitors. We like the layout of the facility. I would recommend Truewood by Merrill, Glen Riddle to others looking.

Mom really likes the social relationships she's making through activities. She loves the staff, but repeatedly comments how short staffed they are. She eats in the dining room, likes the flexibility, and looks forward to some items, but tends to be critical about the temperature of the hot food. Most of the time it's cold and she needs to ask for it to be put in the microwave. She's happy with housekeeping, but feels more boundaries need to be set with the maintenance staff. She would prefer a set date and time as opposed to the present, "knock knock" and walk in. We can see that for first and second floor, but not the third floor, Independent Living.

Overall it is a good facility and my loved one is happy. My loved one uses a walker and the bathroom is set up well with handrails and easy access to the shower. Sometimes they forget to empty the trash under the kitchen sink.

I liked this community. The proximity wasn't close to my home. I have heard great things about Merrill Gardens. The facility was nice.

They were very flexible with my parents changing needs and they were great during the hurricane

Merrill Gardens had a bright memory care unit, but little outdoor space and would not consider assisted living for an individual with any level of dementia diagnosis. Regardless of level of functioning and ability to do ADLs independently. It was a nice place, but just ultimately not the right fit for what we were searching for.

We picked this community because of the cost and location. The food and snacks available to the residents, needs to improve.

This is one of the nicest and cleanest communities we have found. They have decorated the community nicely for the demographic they are serving. The staff communication with the family is lacking a bit. The billing department needs to be better for internal communication and with the family. There are three meals a day served to the residents, along with snacks. There are several choices for the residents to choose from.

My loved one likes the food. They have an activities room, and they have Bingo/crossword puzzles. I feel like we are, paying money for things, and not getting a lot of things done. We picked this community because, the admissions girl was super nice, and everyone seemed to be happy. They need more staff. My advice to other families is to ask questions.

My dad seems to be happy there for the most part. The food is pretty good. The staff are really friendly and attentive. The facility is always very clean, and the décor is nice.

Our family had an in person tour and the tour experience was just fine and it was certainly a top contender, but the community was just to far away and it was little bigger then what we were looking for.

My loved one received, very good care in the memory unit at Truewood. We picked this place because, of the availability at the time and knowing my loved ones dementia would warrant memory care eventually...which came sooner than anticipated

Th cleanliness is good. The grounds, and landscaping is not that great. They do have activities that people go to, we have not participated. It's too expensive. I picked this place because of, the people and friendliness-, and the staff is pretty nice.

My loved one is not really pleased with the food, but they hired a new chef, so hopefully the food improves. It's a quiet community, and the staff seems to be dilligent about the residents. ALso, the staff is easy to talk to. I picked thei community because of the location, and affordable price.

Our family had an in person tour and it was not a bad experience it was really good, we just felt at the end of the day it was not the place for our loved one.