Merrill Gardens

Our family had an in person tour and it was not a bad experience it was really good, we just felt at the end of the day it was not the place for our loved one.

We toured because we have another family who lives here and find it to be a fine facility. They have a hard time with staffing, but the facility is great and the people running it are nice. However, after speaking with their memory care folks, we left with a few doubts. They didn't seem to be excited about taking my father with some of his issues.

We absolutely loved Truewood. It's a very nice place that is well maintained. The staff is very pleasant. We had no problems. My parents actually had an opportunity to socialize in the dining room and outside with others, which was good for them.

The facility itself was great, we really liked what we saw. We wanted to go here and totally would have but the sales guy that we were speaking with was kind of creepy and just gave us a weird vibe which is why we went with another facility.

Our first impression was just that the community is clean - the office people really did a good job showing us around the place, they talked to us about everything that was included. They indicated different discounts for us to sign up for. They have a really good restaurant there and we have just been impressed since the first day.

I am very well satisfied with Merrill Gardens. There are always things that are not as you would like them to be wherever you go, but I am very pleased with my experience. As a new residents coming in it would be great if there were a list of things that you should know, just general every day things. I think that would be really helpful. In comparison to other places I have had experience with, I would definitely recommend this community to others.

Nice place to live if you don't want to cook regularly and need some help with cleaning and laundry as well as meeting people in the similar age group. My husband stayed there for only over a month, while I stayed for two months. He needed to get some special treatment for his back pain, therefore he moved into another facility. The manager of Merrill Gardens understood his situation and waved an additional person's monthly fee, which we appreciated it very much. Over all, we had a good experience with the staff and the environment.

Our family had an in-person tour and overall it was a good tour experience

Good value for your money. Nice people work there.

The staff and community is great. It is better than other places.

They have caring staff who respond quickly if there's an issue. It's a safe environment, which I appreciate. The only negative thing I've seen is the training of new staff needs to be improved. And the facility itself is aging, resulting in some maintenance issues - for instance the elevator isn't working.

The staff is great. We attend the fitness facility, events and activities. Others have said the food is good. I enjoy happy hour when they have horderves and live music, every Friday. They meet the needs of the residents, and make it a good place to live. Not the cheapest place, but we have great neighbors.

We had a good tour at Merrill Gardens at Sheldon Park. The reason we selected a different community is because that other community was more light and airy and had a more open feeling. Merrill Gardens just seemed a bit darker.

It was clean. The meal options were good. It was more so a place for independent living. it was really nice.

There is only one nurse and med tech for the entire community. The RN on staff is usually in their office during the time I visit my loved one. It is a nice place, but if you have someone that has medical needs, I struggle to see how that would be managed by the community. If your loved one would need medical assistance the family will need to pay for an agency to come in for your loved one. The community works hard at the activities with the residents, and this is great for my loved one. The community will do light housekeeping and laundry for the residents. The building is beautiful.

My mom went from total independence to assisted living in one months time. Needless to say that is a lot for her to give up all at once. She spent one month in a facility located in the town her home was in while we looked for a new place in Eugene to get her closer to family. A lady at the temporary residence recommend MG to mom and thank goodness she did. It was not on my list of places to visit and ended up being the one that we selected. They worked with us on many levels to pull all of the pieces together and get mom moved in. Right from the beginning mom's comments were "I feel so comfortable here", "I can't believe this has felt like the right place from the very beginning" and "everyone here is so nice and very willing to help me". We have been very lucky that an emotional and hectic process was made easier by all of the employees.

Truewood is a beautiful building in a pleasant setting of trees and hills, has well appointed furnishings and the staff is very friendly. The quality of meals is greatly improved according to my mother and a new chef is onboard. I recently had lunch Veterans Day where BBQ chicken and mashed potatoes were served along with a nice green salad, veges, and nice selection of desserts and drinks. Fourth of July lunch included very tender bbq spareribs, fresh corn, baked beans, green salad, and apple pie. (cottage cheese and fruit, Cole slaw and jello were options also). Truewood (formerly Bay Park) is now back on track with tastier meals, shuttle service, entertainment and excursions, i.e: The Rosie Homefront and John Muir National Parks and California’s first capital in Benicia. My mother says the best thing about the facility is the friendships you make, having meals prepared for you and housecleaning. My one suggestion would be keeping up with cleaning of stains on carpeting.

It has been pretty good. They are having some staffing issues so are not super consistent with level of care though.

Our family had an in person tour and it was a really nice tour experience that staff were all very helpful with answering all the questions we had

We like Merrill Gardens....there were a couple of issues with getting our loved ones meds straight, etc...original fee was [amount removed] per month understanding there would be additional fees for additional care. We ended up landing on ~[amount removed] per month. After a couple days they informed us our loved one was taking too much care and we had to hire additional care (on their approval) for additional 35.00 an hour to get our loved one acclimated to their routine. No compensation given and yet we were paying for additional attention they did not have to give.