Merrill Gardens

I would tell others looking into Truewood by Merrill, Fig Garden that the staff members here are wonderful. I gave the food and the activities a lower score, But I believe that they are in the middle of working on improving both of those things.

We toured with Truewood by Merrill in Keller and thought it was a very nice facility. The reason we did not choose it was because we did not like the multiple levels and floors. We thought that could be very confusing especially for dementia residents.

Had to find a place for my husband with advanced Alzheimer's in a hurry. There were no facilities closer to our home very little choice. Few provide secure memory care options. I feel we were fortunate there was an opening at Pine Rock. I have been comfortable with the care provided to him thus far. Staff has been respectful, kind and loving and smiling just about all the time. He can be difficult to handle. Main reason I couldn't keep him or possibly myself safe at home after almost eight years of caring for him alone. Outside caregiver companies wouldn't come to our rural area especially if he could be difficult to work with at times so was left to do all care and no respite alone. He doesn't know me but I know he's safe and being cared for as best as possible. One can't ask much more than that. Improvement is always possible and Pine Rock seems to strive to meet the care and needs necessary as best as any can.

Overall, I was impressed by the staff's willingness to help my father and I in the process of moving into the facility. I also think they went out of their way to help meet the various needs of my father, especially since lost most of his possession due to Hurrican Ian. The staff was always willing to help guide me through the requirements of the facility and the various services they provide. They've maintained regular contact with me and updated me on the developments within the facility. My father hasn't complained about anything, which means he is more than satisfied, despite the challenges he faces. The only thing that might need more attention is the variety of activities and outdoor activities.

Truewood is a clean, comfortable facility. The staff is adequate, they provide good care to the residents. I would definitely recommend Truewood as it is a clean, comfortable, caring facility.

We think this community could improve on their activities.

I would tell others that the staff is truly wonderful here. Activities are also plentiful. I have ben a little disappointed in the food. It is not so much the taste, it is the nutritional value. I am having a big problem because I have to have low salt intake and the food that I am eating here is just not healthy for me. That would be my only concern. The people who prepare it are great as is the chef. The apartment sizes are fine. I am in a small studio and it is working out wonderfully for what I need. If I had the income, I would choose a one bedroom, but the studio is very nice. Overall I do think it is definitely a facility that others should check out.

It has been a caring place for my family member. The staff is fantastic and cares about their residents. The other residents I've met have been friendly. And the meals look good.

I have had a good experience with the staff. The staff is their biggest asset...friendly, competent and compassionate. I visit my loved one every day and the staff are kind and take the time to talk with me and listen to my concerns about my loved one. They treat my loved one like one of their own family members. I know they are taken care of and that helps to ease my mind. I would recommend the memory care center at Merrill Gardens at West Chester. They could improve upon how often they clean the resident's room and take more care with washing their clothes.

I think Merrill Gardens is fantastic. It's a small, friendly, clean, and new place. It's not too big, so you don't get lost. The apartment is the cutest I found so far, of all the places I looked. It has a complete kitchen and a washer/dryer in the unit. The staff are very friendly and helpful. I would advise others to check it out if you like company.

Good community. It was more than we wanted to spend.

It's a lovely place. There seem to be a lot of people who are engaged. If your loved one is willing to engage with them, there are lots of opportunities for that. The office staff can be a little abrupt sometimes and maybe not as responsive as we would like them to be. The location is amazing, with the park, the senior center, Amazon Fresh, and the library, all within very short walking distance.

Truewood is the best quality for the money, the staff are very friendly and provided very personal care to my mother-in-law. The only improvement would be effective communication and the awkwardness of the billing system.

We picked because this community, becausethey were close to our home, and A Place for Mom got us in contact with someone who could get us right in. I would recommend to other families for assisted living.

Merrill Gardens is a nice place for older independent people. For people that need a little more care but are not yet ready for a couple to live separate, because of different needs, it is not the place. Beautiful complex, nice units, but truly more for independent living with meals.

Our family had an in person tour and while it was a great tour experience, the staff treated us so well and its a beautiful community - there was no outdoor space for our loved one to walk around and that is something that we wanted.

The tour at Merrill Gardens at West Chester was done very well and hosted very nicely. The people we encountered were very friendly. We made our choice mostly based on proximity to where we live.

The friendliness and compassion of some of the staff is what stood out to me at this facility. They did try to work with me when my father had difficulties adjusting, however, he had to move because it wasn't a good fit. There were activities, and the activity director did get a special activity for my dad because he was wanting to "fix" things. However, I never saw them using that activity with him. [Name removed] in the front office was a gem. When my father lost his glasses, she continued to be on the lookout for them even after he had moved. They were very accommodating when we had multiple family members visit and let us use the private dining room. Generally the cleanliness was good, although a couple of times there was an odor in certain areas. I feel like I would recommend the Pines with a caveat. They advertise as memory care/assisted living but they were not equipped to handle my father's Dementia. I was frequently called to come there to calm him down. I don't believe that they were staffed enough, nor did the staff have the training to be able to redirect him and not let situations escalate.

Comfortable; friendly staff, but too few sometimes just like all places; good food; nice location.

The care services staff is so friendly and kind to my loved one. It's a fair price. They need to make sure there is adequate staff on the weekends - nursing & maintenance.