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Merrill Gardens

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As a family-run and privately owned senior living company, Merrill Gardens offers independent living housing, assisted living, and memory care at 64 locations in more than 15 U.S. states, including Best of Senior Living Award winners, Merrill Gardens has 2,747 reviews and an average review rating of 4.3 out of 5. With more than 25 years of industry experience, Merrill Gardens recognizes that its residents want a hassle-free lifestyle and more time to live the way they want. The focus at Merrill Gardens always remains on the people who are living and working in the well-maintained communities at this fifth-generation family company.

8.8

Review Score

2,747 reviews
64 communities
9 senior living award communities
Starting from $X,XXX/mo
4 community videos

Merrill Gardens community listings

Showing 64 communities
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Merrill Gardens at Wright Park

5 S G St, Tacoma, WA 98405

Starting at$X,XXX+ monthly
4
4 Photos available
10
Review Score
17 reviews

The location is great, apartments are nice, staff is friendly, it was a positive experience...my aunt was not very social or participatory, and her stay was relatively short (5-6 months) so it is difficult...

Provides: Assisted Living, Memory Care, Independent Living

Merrill Gardens at Rancho Cucamonga

9942 Highland Ave, Rancho Cucamonga, CA 91737

Starting at$X,XXX+ monthly
14
14 Photos available
21
21 Floor plans available
10
Review Score
23 reviews

We have been looking for an assisted living facility for my parents for quite some time. We looked at many places but knew we were at home when we walked into Merrill Gardens and were greeted by wonderful...

Provides: Assisted Living, Memory Care, Independent Living

Mission Ridge

4349 South Kansas Avenue, Springfield, MO 65810

Starting at$X,XXX+ monthly
4
4 Photos available
9.9
Review Score
14 reviews

My parents seem to like the place; it's well kept and lots of activities. It's very clean; I like that instead of a key they give them a ribbon that they can wear around their neck that has a 'fob' as...

Provides: Assisted Living, Memory Care, Independent Living

Located in the Southwest area of Springfield, our brand-new community offers quality senior living at its best. Mission Ridge senior living offers independent retirement living, assisted living and memory care. We feature spacious private apartments and stunning amenities.Our community is...

... Read more

Truewood by Merrill, Clovis

675 W Alluvial Ave, Clovis, CA 93611

Starting at$X,XXX+ monthly
15
15 Photos available
5
5 Floor plans available
9.8
Review Score
74 reviews

Truewood by Merrill, Clovis was the first and only facility we toured. There is something special about Beau and the staff that let us know our grandmother would be cared for. Truewood is clean, the staff go...

Provides: Assisted Living, Memory Care, Independent Living

Since 1990, we've provided compassionate and professional assisted living and other senior care services to residents in the Fresno and Clovis areas. Each member of our staff is dedicated to the betterment and enrichment of our residents' lives, whether they're administering dementia care or...

... Read more

Truewood by Merrill, West Covina

3601 East Holt Ave, West Covina, CA 91791

Starting at$X,XXX+ monthly
19
19 Photos available
5
5 Floor plans available
9.8
Review Score
62 reviews

In quiet residential neighborhood just off Interstate 10. Some units have balconies. Staff from housekeeping to management are friendly. Although not an assisted living facility, they have an outside...

Provides: Independent Living

Bridgecreek provides a fulfilling, independent lifestyle in a welcoming environment. Located in a quiet suburb of Los Angeles, you'll love our beautiful grounds, elegant facilities and the convenience of being in the middle of it all. We're close to shopping, recreation and healthcare. Our...

... Read more

Merrill Gardens at Tukwila

112 Andover Park E, Tukwila, WA 98188

Starting at$X,XXX+ monthly
17
17 Photos available
9.7
Review Score
23 reviews

My parent's moved to Merrill Gardens Tukwila back in February 2024. They were dealing with some memory issues and needed some assistance with medications, checks at night, etc. They absolutely love their...

Provides: Assisted Living, Memory Care, Independent Living

You’re going to love it here. Merrill Gardens at Tukwila boasts beautiful views, engaging programming and much more. With spacious apartments, stunning common areas, and a variety of amenities to serve you, Merrill Gardens offers a wonderful place to call home.It's all about choice. Choose from...

... Read more

The Pines Of Newmarket

9 Grant Road, Newmarket, NH 03857

Starting at$X,XXX+ monthly
11
11 Photos available
3
3 Floor plans available
9.7
Review Score
54 reviews

I recently visited a family member/friend at the Pines of Newmarket and was very impressed with the facility so I wanted to leave my remarks. The facility was very clean and every staff member I encountered...

Provides: Assisted Living, Memory Care

The Pines Of Newmarket have served the residents of New England since 1999. At The Pines of Newmarket, our residents enjoy an array of services managed by a staff whose single goal is to help them enjoy life by creating a fun, loving and safe environment. We provide quality assisted living and...

... Read more

Merrill Gardens at Barkley Place

36 Barkley Circle, Fort Myers, FL 33907

Starting at$X,XXX+ monthly
11
11 Photos available
8
8 Floor plans available
9.7
Review Score
63 reviews

Excellent recommendations. Toured several homes and ended up going back to the first one, which was your first recommendation. Everyone was professional and helpful. You told us that the first...

Provides: Assisted Living, Independent Living

Merrill Gardens at Barkley Place is a beautiful community located in a quiet, charming neighborhood, with shopping, restaurants, and local attractions just around the corner. From the beautiful sun porches, balconies, and landscaped grounds, to the fitness center, library, pool, and social...

... Read more

Truewood by Merrill, Henderson

2910 West Horizon Ridge Parkway, Henderson, NV 89052

Starting at$X,XXX+ monthly
18
18 Photos available
9.5
Review Score
61 reviews

I have been living here at Truewood for about 3 years. One of the things I really like is that every one of the staff is wonderful and kind. I have made a few friends here. I like my apartment and the...

Provides: Assisted Living, Memory Care, Independent Living

Truewood by Merrill, Henderson offers personalized assisted living in a warm and inviting atmosphere designed with your needs in mind. Our community, which is just a short distance from Lake Mead and Red Rock National park, offers opportunities for residents with all types of social, medical, and...

... Read more

Turners Rock Senior Living Community

3911 E State Hwy D, Springfield, MO 65809

Starting at$X,XXX+ monthly
19
19 Photos available
16
16 Floor plans available
9.9
Review Score
29 reviews

Talk about the best customer service in the industry! We had been looking for a place for my father for years. We just couldn’t find a place where dad fit in until we met the staff at Turners Rock! From the...

Provides: Assisted Living, Memory Care, Independent Living

Our community is designed to meet your individual needs and give you the freedom to be yourself. We offer the best in independent senior living, assisted living and memory care from a family-owned company that knows connection is everything.

... Read more

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Merrill Gardens at West Chester

1201 Ward Ave, West Chester, PA 19380

Starting at$X,XXX+ monthly
20
20 Photos available
14
14 Floor plans available
9.8
Review Score
60 reviews

It took a couple weeks for a transition with medications and plan of care. Once hubby settled in he likes the place very much staff is friendly the medical staff and text take good care of him food is good...

Provides: Assisted Living, Memory Care, Independent Living

Arbour Square at West Chester is truly a unique rental community. Located in a beautiful, small town rich in history, Arbour Square stands out as something new and exciting, above and beyond the ordinary. A community where there’s always something interesting or fun going on, and where you’ll...

... Read more

Truewood by Merrill, New Bern

2701 Amhurst Dr, New Bern, NC 28562

Starting at$X,XXX+ monthly
14
14 Photos available
8
8 Floor plans available
9.7
Review Score
80 reviews

My dad fought me on moving out of his home into a facility of care. [name removed]sent us a video of an independent living apartment at Truewood. That hooked Dad. He loves the food, especially breakfast, as...

Provides: Assisted Living, Memory Care, Independent Living

Living at Truewood by Merrill, New Bern means being a part of an active, vibrant community. Enjoy delicious all-inclusive dining, a wealth of social activities and the freedom to explore your interests. There are countless opportunities to connect, grow and live up to your full potential.If...

... Read more

Truewood by Merrill, Georgetown

4907 Williams Dr, Georgetown, TX 78633

Starting at$X,XXX+ monthly
15
15 Photos available
4
4 Floor plans available
9.6
Review Score
65 reviews

Staff is very friendly, gets to know you and your family quickly, and makes you instantly feel welcome and comfortable. Food is great. They have an excellent chef. My mom is a picky eater, and every day...

Provides: Assisted Living, Memory Care, Independent Living

Truewood by Merrill, Georgetown is located in Georgetown, Texas. Our suites surround our beautiful lobby and town square. It was designed to create a beautiful setting for everyone. We are located on Williams Drive right next to Sun City and the Scott & White Clinic.Truewood by Merrill,...

... Read more

Truewood by Merrill, Vancouver

13303 SE McGillivray Blvd, Vancouver, WA 98683

Starting at$X,XXX+ monthly
9
9 Photos available
9.6
Review Score
37 reviews

I was helping a friend and he moved into Truewood. He is still there and happy. It is a very nice facility with updated apartments and lots of activities. Welcoming, friendly and where I would live if I...

Provides: Independent Living

Truewood by Merrill, Vancouver provides a fulfilling, independent lifestyle in a welcoming environment.Nestled within beautifully landscaped grounds in a peaceful corner of Vancouver, Washington, you'll love the tasteful elegance of our facilities while enjoying all the convenience of the nearby...

... Read more

Murano Senior Living

620 Terry Ave, Seattle, WA 98104

Starting at$X,XXX+ monthly
1
1 Video available
20
20 Photos available
9.5
Review Score
19 reviews

Murano has been able to find many kind and caring staff. The place is really infused with a sense of fun as well as caring. That sense of staff being empowered but supported is very rare but precious.

Provides: Assisted Living, Memory Care, Independent Living

Specialized Care:Our community offers Enhanced Assisted Living in our Pearl program. We can help with rehabilitation and are trained in Parkinson's Disease Care. Our Opal program is for those needing a safe memory care environment. We focus on socialization and natural therapies to give our...

... Read more

Pine Rock Manor

3 Denny Hill Road, Warner, NH 03278

Starting at$X,XXX+ monthly
11
11 Photos available
9.5
Review Score
24 reviews

When we needed to find a nursing home or memory care facility for my dad we checked out Pine Rock Manor in Warner, NH. I was hesitant, even though we live in Warner and it would be so convenient because...

Provides: Assisted Living, Memory Care

General Manager and Community Relations Director are Certified Dementia Practitioners.

... Read more

Merrill Gardens at Glen Mills

52 Baltimore Pike, Glen Mills, PA 19342

Starting at$X,XXX+ monthly
12
12 Photos available
5
5 Floor plans available
9.5
Review Score
53 reviews

This week will be a month since we moved my Mom into Merrill Gardens at Glen Mills. From the initial contact (just collecting info), to our initial tour, to moving Mom in…everyone has been so helpful and...

Provides: Assisted Living, Memory Care, Independent Living

Combine amazing service, great friends, and resort-level amenities and you’ve got the perfect recipe for all the comforts of home. Merrill Gardens at Glen Mills offers Independent Living, Personal Care and Memory Care all in one campus for flexibility and convenience.With amenities like a...

... Read more

Truewood By Merrill, First Hill

1421 Minor Avenue, Seattle, WA 98101

Starting at$X,XXX+ monthly
1
1 Video available
14
14 Photos available
5
5 Floor plans available
9.4
Review Score
43 reviews

Everything is great! We love it. Many of the faculty have been there for over 20 years. Staff are friendly and seem happy to work there.

Provides: Assisted Living, Memory Care, Independent Living

Truewood by Merrill, First Hill is perfect for those who like being near boutique shopping, theaters, concert and lecture halls and much more. This friendly retirement community is in the First Hill neighborhood, where many of Seattle's best known and highest quality medical practices are...

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Truewood by Merrill, Modesto

3420 Shawnee Dr, Modesto, CA 95350

Starting at$X,XXX+ monthly
10
10 Photos available
6
6 Floor plans available
9.4
Review Score
64 reviews

My dad loves it here. It is an immaculate facilitiy. Very clean and bright. Very friendly staff and knowledgeable. Apartments are spacious. Would definitely recommend to others very easy access to and from.

Provides: Independent Living

Truewood by Merrill, Modesto provides a fulfilling, independent lifestyle in a welcoming environment.Nestled in the north end of San Joaquin Valley, you'll look forward to enjoying perfect weather most of the year at Truewood by Merrill, Modesto. We're conveniently close to Modesto, a charming...

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Truewood by Merrill, Riverchase

1851 Data Dr, Hoover, AL 35244

Starting at$X,XXX+ monthly
25
25 Photos available
6
6 Floor plans available
9.3
Review Score
51 reviews

Memory Care, activities that encourage more movement (vs. just sitting and watching TV) could use some improvement. This is probably difficult under the circumstances.

Provides: Assisted Living, Memory Care, Independent Living

Located in Hoover, Alabama, Truewood by Merrill, Riverchase is a newly renovated senior living community featuring a total of 110 beautifully appointed residences: 86 assisted living and 28 memory care apartments. The innovative assisted living apartments, specialized dementia care suites and...

... Read more

Merrill Gardens at Columbia

2205 Gregg St, Columbia, SC 29201

Starting at$X,XXX+ monthly
16
16 Photos available
3
3 Floor plans available
9.3
Review Score
35 reviews

She likes it but doesn't love it. It's pricey for what you receive. She does seem to be more active there and has church every Wednesday. The staff are 50/50 it depends on who you have working.

Provides: Assisted Living, Independent Living

Merrill Gardens at Columbia is a new senior living community offering independent living and memory care. We are located next to Segra Park, home of the Columbia Fireflies, one mile from the State House and downtown. We offer luxury senior living in the heart of revitalized BullStreet District....

... Read more

Merrill Gardens at The University

5300 24th Avenue Northeast, Seattle, WA 98105

Starting at$X,XXX+ monthly
1
1 Video available
13
13 Photos available
3
3 Floor plans available
9.2
Review Score
14 reviews

We have been extremely happy with Merrill Gardens. My parents toured several retirement communities and it became very apparent that MG was a special community. The staff is experienced and take great care...

Provides: Assisted Living, Independent Living

Merrill Gardens at The University provides desirable retirement living near the University of Washington. Take advantage of the University Village outdoor shopping center and tree-lined Burke-Gilman trail; both ideal for strolling and just steps from the front door. Enjoy being close to a...

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Merrill Gardens at Gilroy

7600 Isabella Way, Gilroy, CA 95020

Starting at$X,XXX+ monthly
13
13 Photos available
6
6 Floor plans available
9.1
Review Score
43 reviews

Like everywhere, some employees are fantastic, others less so, and some are somewhere in between. But overall, we feel like she is in good hands. I would recommend Merrill Gardens at Gilroy to others...

Provides: Assisted Living, Memory Care, Independent Living

Merrill Gardens at Gilroy is a gated senior community set on a tranquil five-acre tract near downtown Gilroy. Enjoy a plethora of relaxing activities and attractions — art and food festivals, boating, hiking areas, golf and shopping. The team provides a high level of services, including diabetic...

... Read more

Truewood by Merrill, Ocean Springs

1260 Ocean Springs Rd, Ocean Springs, MS 39564

Starting at$X,XXX+ monthly
13
13 Photos available
4
4 Floor plans available
9.1
Review Score
42 reviews

After several harrowing incidents at home, for safety concerns we insisted Mom leave her home of almost 70 years. She cried, of course, but we convinced her it was the best thing. Her attitude made a 180...

Provides: Assisted Living, Independent Living

Truewood by Merrill, Ocean Springs is a premier personal care community along the Mississippi Gulf Coast. It’s a community you’ll be proud to call home. Here, you can center yourself and focus on living the good life, and we will take care of the rest. We offer world-class personal care for...

... Read more

Truewood by Merrill, Pinole

2621 Appian Way, Pinole, CA 94564

Starting at$X,XXX+ monthly
23
23 Photos available
14
14 Floor plans available
9.0
Review Score
36 reviews

. I do not regret the decision to move here. The cost and the staff and the pet-friendly environment. My dog really likes it

Provides: Independent Living

Truewood by Merrill, Pinole provides a fulfilling, independent lifestyle in a welcoming environment.Perched atop hills overlooking San Francisco bay, you'll love our beautiful views, magnificent facilities and caring staff. Residents also appreciate the convenience of living in a community just...

... Read more
Viewing 1-25 out of 64 communities

Community videos

View the Merrill Gardens lifestyle. From private and common living areas to activities and dining options, these virtual tours will show you how Merrill Gardens welcomes its residents home.

Truewood By Merrill, First Hill

Take a virtual tour of Truewood By Merrill, First Hill in Seattle, WA.
Take a virtual tour of Merrill, First Hill, an assisted living, memory care, and independent living community in Seattle, WA. This pet friendly senior living facility features anytime dining, a beauty salon, and complimentary transportation, offering residents a social and maintenance-free lifestyle. To schedule a live tour or to compare options, contact a local senior living advisor.

1 min March 22, 2022

Merrill Gardens at The University

Take a virtual tour of Merrill Gardens at The University in Seattle, WA.
Take a virtual tour of Merrill Gardens at The University in Seattle, WA. This pet friendly assisted living and independent living senior living facility features restaurant style dining, a library, and intergenerational programs. To schedule a live tour or to compare options, contact a local senior living advisor.

1 min March 22, 2022

Merrill Gardens at Kirkland

Take a virtual tour of Merrill Gardens in Kirkland, WA.
Take a virtual tour of Merrill Gardens at Kirkland, an assisted living and independent living community in Kirkland, WA. This pet friendly senior living facility features grocery shopping and errands, a golf course or putting green, and karaoke. To schedule a live tour or to compare options, contact a local senior living advisor.

1 min March 22, 2022

Truewood by Merrill, River Park

Take a virtual tour of Truewood by Merrill River Park in Fort Worth, TX
Take a virtual tour of Truewood by Merrill River Park, a maintenance-free pet friendly Assisted Living, Independent Living and Memory Care community located in Fort Worth, TX. To schedule a live tour or to compare options, contact a local senior living advisor.

1 min April 25, 2022

Reviews
for Merrill Gardens

8.8
Review Score
2,443 reviews

Review Score

2,443 reviews
8.8

Out of 10


5 star

59%

4 star

27%

3 star

9%

2 star

4%

1 star

4%

A Place for Mom has scored Merrill Gardens with 8.8 out of 10 using our proprietary review score based on 700 reviews in the last 2 years. Over all time, Merrill Gardens has 2,443 reviews with an average "overall experience" of 4.3 out of 5.

Overall Experience
1,438
640
199
75
91
Date Submitted
175
402
700
Reviewer
265
1,493
626
21
Care Received
709
765
969
1661-1680 of 2443 reviews
Sort by

4.0
Thomas G - Family/Friend
Assisted Living
June 16, 2022
Verified Review
Great staff

We chose Truewood by Merrill Charlotte Center because my wife and I liked the look and the feel of it and just how everyone interacted with and treated us on the tour. It did not have that institutional feel, it felt more homey and comfortable. Everyone on the staff seems to be very in tune with what is going on. I would highly recommend them to others.

Cleanliness

5

Friendliness

5

Meals & Dining

4

Care Services

5

Activities

5

Staff

5

Value for Cost

5


4.0
anonymous - Family/Friend
Memory Care
June 6, 2022
Verified Review
Great Memory Care

The activities are different in Memory Care than in Assisted Living. In Memory Care, the weekends are really boring. They don't do anything, and there doesn't seem to be enough staff, at least when I'm there. But the care there in Memory Care is excellent. However, in the facility the administrative / management seems to be a bit scatterbrained. And you have to be on top of it to get things taken care of.

Cleanliness

5

Friendliness

5

Meals & Dining

5

Care Services

5

Activities

0.5

Staff

5

Value for Cost

5


4.0
anonymous - Toured community
Assisted Living
June 3, 2022
Verified Review
Tour experience

Merrill Gardens at Sheldon Park has an excellent memory care unit from what I was able to see. I like that they have a transitional care program for those who are in between levels of care. The reason we did not choose this facility was because the location was a little more isolated and it had a bit more of an institutional feel to it, but it is a perfectly acceptable facility and we are keeping them in mind.


4.0
anonymous - Toured community
Assisted Living
May 26, 2022
Verified Review
Community Tour

Merrill Gardens was definitely our second choice. I thought it was beautiful and very nice. My loved one could not find a configuration of apartment that he liked. And they also didn’t have availability for a 2-bedroom at t the time. But it was wonderful. I also liked that their care services were a la carte since he's relatively independent.


4.0
Erin S - Family/Friend
Independent Living
May 25, 2022
Verified Review
A good community with friendly staff and friendly people

I would highlight the friendly staff and friendly people that live there. They do offer weekly housekeeping services, and transpiration to appointments and outings (at a cost). They don't offer a bunch of activities, but there is a good staff to resident ratio. My loved one likes the food; and overall I would recommend Merrill Gardens at Santa Monica to other people.

Cleanliness

5

Friendliness

5

Meals & Dining

5

Care Services

4

Activities

3

Staff

5

Value for Cost

3


4.0
anonymous - Family/Friend
Memory Care
May 18, 2022
Verified Review
tour review

We were able to have an in person tour with Merrill Gardens it was nice but the memory care area was pretty small and just did not seem to offer everything we were looking for.


4.0
anonymous - Toured community
Assisted Living
May 18, 2022
Verified Review
My tour review

I wanted a community that was smaller and not to overwhelming for my loved one. The tour was very good and they gave me all of the information that I needed it was just not the environment that I was looking for for my loved one.


4.0
anonymous - Family/Friend
Assisted Living
May 18, 2022
Verified Review
Pretty satisfied, still ironing out a few things

I have found the lady in charge of the caregivers to be vey responsive when I have gone to her with any issues she immediately addresses it. One of the things that I think we feel a little frustrated about is that a lot of the caregivers do not speak very good English so it is hard to communicate. I wish that the caregivers would interact with my mother a little bit more and get to know her. I do think that they could offer more activities, my mother loves to play scrabble. They did promise more than they have delivered so far. This is the 3rd facility she has been since October and so far I am much happier with Truewood by Merrill. I would recommend them to others looking.

Cleanliness

5

Friendliness

4

Meals & Dining

4

Care Services

4

Activities

3

Staff

4

Value for Cost

4


4.0
Ron - Family/Friend
Independent Living
May 18, 2022
Verified Review
a good community

Our loved one is happy with Truewood by Merrill, it is affordable to her. We do think for everything they offer the value is excellent. Our loved one does enjoy the activities going on - the level of activities is good for her. She enjoys paying card games and socializing with the other residents during meal times. Sometimes our loved one says the meal portions are just to big. Based on the experience we have had so far with this community we would recommend them to other families.

Cleanliness

4

Friendliness

5

Meals & Dining

4

Care Services

No data collected

Activities

5

Staff

5

Value for Cost

5


4.0
anonymous - Family/Friend
Memory Care
May 12, 2022
Verified Review
our families experience

Overall our families experience has been good with a few minor issues here and there. They do keep the community very clean, they wash their linens and clothing on a regular basis and help keep their rooms clean. Our loved one does say the meals are good. They do have a lot of in house activities within the memory care unit - the activities director always has different things going on for them.

Cleanliness

4

Friendliness

4

Meals & Dining

4

Care Services

4

Activities

4

Staff

4

Value for Cost

4


4.0
anonymous - Toured community
Independent Living
May 10, 2022
Verified Review
Tour experience

Merrill Gardens is a very nice and new facility. The only reason we did not go with them was because the eating area was on the basement level of the facility. My loved one has mobility issues which would have made that a real challenge for him to use the stairs or elevator each day to go and eat.


4.0
Anonymous - Toured community
Assisted Living
May 5, 2022
Verified Review
My Tour Experience at Merrill Gardens at Lafayette

This was a good community. They had large kitchens in the apartments but the living areas were smaller. The common areas were very nice and so with the dining room. It felt like a hotel.


4.0
Anonymous - Toured community
Assisted Living
May 4, 2022
Verified Review
My Tour Experience at Merrill Gardens at West Covina

This was a good community. They wanted too much for the medication management care and it was more than anticipated.


4.0
Suzanne - Resident/client
Independent Living
May 4, 2022
Verified Review
Happy with my choice

I love it here. I chose Truewood by Merrill over some other places that I was looking because of all that they offered for the price. The apartment sizes are very good. They staff is super helpful and there when I need them. I would recommend Truewood to others looking.

Cleanliness

5

Friendliness

4

Meals & Dining

4

Care Services

No data collected

Activities

4

Staff

No data collected

Value for Cost

5


4.0
Anonymous - Family/Friend
Assisted Living
May 4, 2022
Verified Review
A nice place for your loved one

Truewood by Merrill is a nice place to put your loved one, it’s a really nice place to start. The cleanliness of the community and the friendliness really stand out to me, most of the people are nice. My sister's room is nice, but I wish it were a little bit larger. I believe the turnover and staffing retention has been affecting the quality of the food. The only complaint I have is that they only have one maintenance guy for the entire building. They want the residents to be able to wash their own clothes, but there are limited washers and dryers that are actually working. I’ve spoken to a few of the residents, and from what they’ve said, those appliances haven’t been working for a while. How do they expect an entire floor of people to wash their clothes with non working appliances? I’ve been having to take my sister's clothes home and wash them for her. The cleanliness of the appliances is poor as well. There’s supposed to be someone there who maintains the cleanliness of the community. It doesn’t seem like they’re holding that person accountable, because the washers and dryers are filthy. There’s built up dirt and lint, which usually occurs after it's been used for so long with no cleaning. Truewood offers transportation to appointments and stores, but my sister hasn’t used that service yet. There’s been talk of them charging an additional fee, but I’m unsure of if or when that will take place. They have outings for the residents and a variety of activities. My sister really enjoys bingo and other games in the activity room. Overall, I would recommend Truewood to others.

Cleanliness

4

Friendliness

4

Meals & Dining

3

Care Services

4

Activities

4

Staff

4

Value for Cost

4


4.0
Jeff S - Family/Friend
Independent Living
May 3, 2022
Verified Review
Excellent value for true and dependent living

The ground floor has been remodeled and has a fresh look. The top floor has not been remodeled and because of that it does not look as clean or fresh as the ground floor. I am not using the care services at this time but the people that are there always speak and talk no matter if they work for you or not. There was a change of ownership right before we moved in and the staff think that there is a plan to redo the top floor also. The top floor does need to be done and the dining room could use it also. The location is great and has a very rural beautiful setting and the convenience to shopping is only about five minutes away which makes it easier for the residents. The general manager is really great with her team, she runs a tight ship and is great with what she does, the sales manager and the daily care staff, and maintenance it wonderful also and have all been there for us promptly.

Cleanliness

3

Friendliness

4.5

Meals & Dining

4

Care Services

No data collected

Activities

4

Staff

4.5

Value for Cost

4


4.0
anonymous - Toured community
Assisted Living
April 27, 2022
Verified Review
My tour review

I liked the community but with the family decision we were swayed to another direction with another community. This was my top choice and they seemed to be very involved at this community. However, the community was bigger and two stories and I was not sure how my loved one would have handled this with having to use a walker.


4.0
anonymous - Toured community
Memory Care
April 8, 2022
Verified Review
Tour experience

I really liked Truewood by Merrill, it was my second choice. They gave a great tour and the staff were friendly. I also liked the size of the rooms in memory care and it was less expensive than some others we looked into. The down-side for us was that it had assisted living AND memory care and we wanted a place that specialized in only memory care. The location also took a long time for us to get to.


4.0
Ann K - Family/Friend
Assisted Living
April 4, 2022
Verified Review
Worked for me

My overall experience with my loved one being here was a good one. I feel like my loved one got really good care. He was in the memory care unit and it was not the same socialization as everywhere else in the community but the people still looked pleasant and it seemed to be a nice atmosphere. It is a great place that I have recommended to a few people. This is a great value and a good location for the community to be with a lot of restaurants and more around for the residents to do.

Cleanliness

4

Friendliness

5

Meals & Dining

3

Care Services

4

Activities

4

Staff

4

Value for Cost

4


4.0
M P - Toured community
Memory Care
March 31, 2022
Verified Review

We really liked the community; however, the room was smaller than we wanted. They also didn't have activities to assist the memory care residents.


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