Merrill Gardens

Our overall impression was the facility is a clean well run operation. The staff is friendly leading residents to daily activities.

On a scale of one to five, I would give Truewood a four only because the food wasn't up to my mother's standards. Otherwise, everything else was great! The main entrance, living area, dining room and other first floor amenities are very nice and appealing. The apartment size was nice with a really large closet and nice views from the windows. My mother especially liked the overhead heater in the bathroom. The rooms were clean and bug free, which was a plus. She was also pleased with her caregivers and felt they were attentive to her needs. Truewood offers a selection of activities and even brings in entertainment from the outside. My mother enjoyed the church services and Bible study while she was there. Overall, Truewood is a nice place to live.

Nice experience - St. Patrick's day event, music, soft drinks, munchies. Most attendees were residents, just a few visitors like myself.

Property is great, and community is wonderful. Their biggest challenge is the efficiency of the dining hall and kitchen operations. They need to reduce the excessively long waiting time for residents to be served their food for all the meals throughout the day.

Very smart, well lit and nicely curated atmosphere throughout the facility. The living areas are smaller than I expected but more than adequate in quality. The people are the greatest asset. The staff in the memory unit are people that anyone who hope to know. Our tour provider was both professional and caring in every way.

Their refund of funds for remaining days left in the month is very poor ( only used 4 days of the month and truewood kept 20% of monthly fee, charging residents for renters insurance is wrong. We would only recommend this community to others if the family is very hands on and vocal for their family members. Garden House has very loving invested care givers. They are about their guests. Management doesn't have the same attitude.

One thing that was very disappointing was no assist with transportation to drs appointments. We looked at another facility that believed did do that. I live in NJ so that has been an issue. My other brother does live in PA so does handle a lot of transportation.

Staff was very helpful. I would recommend

The staff is wonderful admin, kitchen, reception. My dad needs a little help from time to time, and all of them are so helpful. Maintenance takes care of any matters in a timely manner. I don't really have any negative feedback. Not applicable responses are because dad doesn't participate in the activities and being in independent living, there's no care staff.

We thought it was a clean facility with happy residents. It was all on one level but it was about 50 minutes away. We are considering this home for my father-in-law.

I would recommend it to most people. Some nice activities. Many nice people here, a nice dining room with 2 options for all three meals prepared and served, and clean nice rooms, and nice staff!

You know I am her friend that called you and it was a Godsend for what she needed. Her being able to have her emotional support dog...Staff has been friendly and helpful. The activity at around Christmas were fun. The food is very good. I guess she said it is a little too repetitive. But she is glad she can have substitutions for the sides

Staff is consistently the same, which is good. They are very nice there. Communication with the family is good. Food is as good as can be expected at an institution.

Staff admin - caring, empathetic, engaging. The remember you, the respect your parent, they share when there is something going on in a respectful manner. Any doable idea is welcomed. The manager is direct regarding regulations and maintaining a fair application of the rules. The community meetings are not for show, concerns are listened to and heard. Support roles are growth focused and people have deep knowledge and can answer based on experience and connect the person who manages the concern in question. The front desk is amazing as the focal point of outside and inside issue management, celebrating with, scheduling for residents, and so much more for both residents and visitors. Named people: [name removed] mgr direct business focused but truly empathetic [name removed] receptionist and [name removed] receptionist five star awards to both for managing the people (see above) and truly truly truly loving the residents [name removed] with two staff in activities ([name removed] and one more) are out in the community and celebrate the memories of a resident who has a desire to share their world experiences at a special event. The seek out the resident who may forget about events. They welcome a resident to help if they choose. [name removed] and [name removed] were the sales and enrollment staff as we moved my mother into Merrill. [name removed] is a hoot. She is lovely and has a great relationship with residents before and after they arrive. [name removed] managed the enrollment and ensuring we had everything needed to support mom's experience for emergencies and connections to staff and the resident community [name removed] and staff were easy to book when needed to get the room right and for ongoing maintenance as needed

Mom is settling in nicely and seems to like it there.

Very competent and caring staff. The food could be tastier and fresher.

Good staff, activities, cleanliness and location. At the time of our visit, there was also no Community fee. Seattle metro fees ranged from $[removed] from the 8 sites I toured.

I felt this is a home away from home. The staffs are kind and very helpful to the residents. Most of the residence senior activities are participated by residents and their scheduled dinner and lunch buffets are eagerly anticipated by the residents sometimes with guest musicians and/or band. I will be living this place next month to relocate to another state but I will always remember this place once my home with lasting memories.

Staff is caring needs some more training about when to call about issues don't need to call early in morning about things that are not urgent. The room size is great. More in general needs to be available for those of us who don't know what to expect.

I visit a long time friend of mine at the Pines every week or so. I am pleased, and grateful, that she seems happy and content. The physical appearance of the living conditions seem clean and bright. The staff are friendly and helpful. There seems to be a good amount of activities for the residents to participate in , if they so wish. They include group physical activities, as well as activities to help sharpen cognitive skills and socialization. It’s been refreshing to hear the sounds of laughter during my visits! I especially enjoy visiting on days we’re music is planned in their day, which happily, seems to occur at least a couple times during the week. It is such a thrill to hear some of them joining in, as well as the smiles on their faces, as they recognize the tunes! Music certainly is good for the body and soul! I am grateful for sharing those special times with my special friend! Thank you!