Merrill Gardens

It is a very clean facility. My loved one was only there for a short period of time, and it's a place that I would take my loved one back to, My loved one liked the activities. Overall, it was a great place.

We absolutely loved Truewood. It's a very nice place that is well maintained. The staff is very pleasant. We had no problems. My parents actually had an opportunity to socialize in the dining room and outside with others, which was good for them.

The facility itself was great, we really liked what we saw. We wanted to go here and totally would have but the sales guy that we were speaking with was kind of creepy and just gave us a weird vibe which is why we went with another facility.

Our first impression was just that the community is clean - the office people really did a good job showing us around the place, they talked to us about everything that was included. They indicated different discounts for us to sign up for. They have a really good restaurant there and we have just been impressed since the first day.

The care was very good. They had excellent activities. They took good care of my loved one. They did everything to get, the residents to socialize with other people. Overall, the staff was very friendly and loving.

I am very well satisfied with Merrill Gardens. There are always things that are not as you would like them to be wherever you go, but I am very pleased with my experience. As a new residents coming in it would be great if there were a list of things that you should know, just general every day things. I think that would be really helpful. In comparison to other places I have had experience with, I would definitely recommend this community to others.

Nice place to live if you don't want to cook regularly and need some help with cleaning and laundry as well as meeting people in the similar age group. My husband stayed there for only over a month, while I stayed for two months. He needed to get some special treatment for his back pain, therefore he moved into another facility. The manager of Merrill Gardens understood his situation and waved an additional person's monthly fee, which we appreciated it very much. Over all, we had a good experience with the staff and the environment.

Our family had an in-person tour and overall it was a good tour experience

Good value for your money. Nice people work there.

The staff and community is great. It is better than other places.

They have caring staff who respond quickly if there's an issue. It's a safe environment, which I appreciate. The only negative thing I've seen is the training of new staff needs to be improved. And the facility itself is aging, resulting in some maintenance issues - for instance the elevator isn't working.

The staff is great. We attend the fitness facility, events and activities. Others have said the food is good. I enjoy happy hour when they have horderves and live music, every Friday. They meet the needs of the residents, and make it a good place to live. Not the cheapest place, but we have great neighbors.

We had a good tour at Merrill Gardens at Sheldon Park. The reason we selected a different community is because that other community was more light and airy and had a more open feeling. Merrill Gardens just seemed a bit darker.

It was clean. The meal options were good. It was more so a place for independent living. it was really nice.

My mom went from total independence to assisted living in one months time. Needless to say that is a lot for her to give up all at once. She spent one month in a facility located in the town her home was in while we looked for a new place in Eugene to get her closer to family. A lady at the temporary residence recommend MG to mom and thank goodness she did. It was not on my list of places to visit and ended up being the one that we selected. They worked with us on many levels to pull all of the pieces together and get mom moved in. Right from the beginning mom's comments were "I feel so comfortable here", "I can't believe this has felt like the right place from the very beginning" and "everyone here is so nice and very willing to help me". We have been very lucky that an emotional and hectic process was made easier by all of the employees.

Truewood is a beautiful building in a pleasant setting of trees and hills, has well appointed furnishings and the staff is very friendly. The quality of meals is greatly improved according to my mother and a new chef is onboard. I recently had lunch Veterans Day where BBQ chicken and mashed potatoes were served along with a nice green salad, veges, and nice selection of desserts and drinks. Fourth of July lunch included very tender bbq spareribs, fresh corn, baked beans, green salad, and apple pie. (cottage cheese and fruit, Cole slaw and jello were options also). Truewood (formerly Bay Park) is now back on track with tastier meals, shuttle service, entertainment and excursions, i.e: The Rosie Homefront and John Muir National Parks and California’s first capital in Benicia. My mother says the best thing about the facility is the friendships you make, having meals prepared for you and housecleaning. My one suggestion would be keeping up with cleaning of stains on carpeting.

It has been pretty good. They are having some staffing issues so are not super consistent with level of care though.

Our family had an in person tour and it was a really nice tour experience that staff were all very helpful with answering all the questions we had

We like Merrill Gardens....there were a couple of issues with getting our loved ones meds straight, etc...original fee was [amount removed] per month understanding there would be additional fees for additional care. We ended up landing on ~[amount removed] per month. After a couple days they informed us our loved one was taking too much care and we had to hire additional care (on their approval) for additional 35.00 an hour to get our loved one acclimated to their routine. No compensation given and yet we were paying for additional attention they did not have to give.

If it were up to me, I actually would have preferred Merrill Gardens at Columbia for my mother. The facility is newer and very nice. They also had a lot of big windows that let in a ton of natural light which is something we were looking for. We did not choose this facility due to the location as well as the fact that they only had a studio available and we needed something bigger. Overall it looked like a great place that I would recommend to others.