Merrill Gardens

We were greeted warmly. We had lunch in the dining room; there are tables for 4. Two residents sat down with us and engaged in pleasant conversation with us. They were not happy about needing to be in assisted living, but they felt that the staff is kind and caring. Cleaning staff does a good job, and concerns they have are appropriately addressed. The food was good, with limited salt and sugar. There were multiple options for each course, and residents can choose to have meals delivered to their apartments. We toured a studio and an occupied one-bedroom; everything was clean and orderly. The activities offered are varied and interesting; transportation is free to shops and activities within a 10 mile radius. Residents can have pets and drive cars.

They are caring and loving they are just going through some staff changing right now. That's why they didn't get five on those questions as far as activities. My father-in-law really hasn't joined into any of them. It's just who he is. [name removed], the director that just left, [name removed] and [name removed] at the front desk and even [name removed] Maintenance were all very kind. I could tell they truly cared and did the best they could. Just for full disclosure we have moved [name removed] into a different facility mainly because it was bigger and they had more staff available. Otherwise we would not have moved him.

The facility was great. Everything about our experience was positive. The staff was so caring and professional. We would highly recommend Truewood.

I found that everything on balance is pretty good. The facility, the staff, especially the personal care that my mother receives from Saving Grace. It's also a lot of value for the money in that you cost a lot less than everybody else, including other Merrill properties.

Everyone is nice and helpful. I would recommend to others.

They are constantly looking out for the residents. The facility is newly updated. Mom and her husband are very happy being there.

Staff is very accommodating and helpful. Complex is kept very clean. I would recommend.

Right now my views on Merrill are in flux. I sent a Valentines floral gift. My card was removed and placed in someone's office! I was told that flowers were no longer allowed. OK, only a bit of notice would have been nice. My step sister had to go in and demand the flowers. Prior issues were some one left the company and a lengthy email was sent out. Not sure why I got one. My favorite care giver left. Seems like their are a lot of management issues. Very unprofessional. I would say people, staff, not management, a 5. My stepmother is in the Garden area, a man across the hall is obsessed with her. He enters her room, sits on her, scares her. He has stolen things from her room. No one seems concerned. That is bothersome, to say the least. The staff is powerless.

Murano is a lovely facility with all the amenities, and then some, one could want. The staff was very welcoming and kind, making us feel comfortable at this challenging time.

my mother-in-law loves her apartment. She has a large covered and uncovered deck with access from the living room and bedroom. She loves being able to see the activity on the street and regularly uses the PT, OT, hair/nail salon, and movie theater opportunities. She has the space and equipment to make most of her own meals and be very independent. Her room size is just under 600 ft.², I believe, and is a comfortable space Yvonne and Evan at the front desk are amazing, as is Mike the driver! They recently remodeled the common area. It is bright and cheery, and it always spells pleasant here.

This is an exemplary community! The community is extremely clean, and very well taken care of. Attention to detail is at the forefront with maintenance & staff. All employees are very loving and know & watch out for each resident. And the activities, are first class! The kitchen and activity director go over and above to make holidays and events extra special for residence and their families. My aunt has been a part of this community for well over 2 years and I visit 2-3X a week. I cannot say enough good about this community.

Merrill Gardens is a beautiful community. The staff and residents are helpful and friendly. We like how the food is served restaurant style so there are lots of options and people can eat on their own schedules. The apartment we saw was nice with a wide hallway and roomy bathroom that can eaily fit a wheelchair or walker. The building is fairly new. There is transportation and loads of activities. We ended up choosing this wonderful assisted living for our mom.

All leadership staff goes above and beyond to make the residents feel comfortable, safe and secure. The dining room servers do an outstanding job of helping the residents. I’ve lived at Mission Ridge since they opened and feel confident in saying I chose the best community!

The staff is all very polite and helpful. The food is decent. Only complaint I have is the internal. It doesn't work more then half the time. Get about hour a day. Which really makes me upset

We met with [name removed]and he was GREAT!! Very personable, knowledgeable and could answer all our questions regarding care and pricing. The facility is somewhat older but it was CLEAN, smelled FRESH an was tastefully decorated. When showing us around the facility he knew the residents by name and brief conversations about their friends or family. We were visiting just after lunch a the food smelled amazing!! I have family who work as EMTs a now using home health care for my mom and they all LOVE TRUEWOOD! Because they are in an out of the facility basically unannounced and at all times, they say it is always like that!!

I would give them all a 5. They do charge more than I was quoted at the beginning. But she's very well taken care of and that makes everything penny worth it. Yes we would most definitely recommend this community to other families.

Wonderful people, beautiful facilities, excellent food and a variety of activities. I would recommend Truewood.

[name removed] was kind, warm, patient, and helpful. The food from the scratch kitchen is delicious. The available 2br/2bath apartment on the 3rd floor is a much lower rent than units with a full kitchen and washer/dryer so the monthly costs are feasible for my parents.

The Truewood team has been wonderful - friendly, welcoming and incredibly helpful from the start. We were truly impressed with how well kept and inviting the community is. The pricing was affordable and includes 3 meals a day, cable, some transportation and a wide variety of activities, which really adds to the value. So far, my sister absolutely loves living here. It's comforting to know she's happy, engaged and well cared for. Highly recommend!!!

They are very polite and actually care for the people there. Place is also clean. I would recommend for sure.