Merrill Gardens

We chose this facility because it was smaller and has a very homey feel. The Admin., and nursing staff are very friendly and always have time to speak to us when we have questions. The value for the dollar is better than some others we visited before choosing Truewood. They also seemed to be staffed well compared to the facility my mother is in. There are at least 5 daily activities available to the residents and there are always residents gathering in the library or common rooms during the day. So, that means most aren't isolating themselves in their rooms.

The staff that I have met are delightful. They are attentive, professional, and compassionate. In my experience, doing a great job for the residents and the company alike.

Look at all of your options and find a good fit. This particular choice matched what my father was looking for. The staff is friendly and accommodating. If I need attention to a issue they are quick to respond.

We are very happy with Merrill Gardens. My mom has as established some friends and feels very comfortable.

We would give them a five in all categories. The Pines is an excellent facility. You can recommend that facility with confidence. The staff is extremely caring and attentive.

I love Merrill Gardens. I'm very happy with the place. The residents seem happy as they make eye contact with visitors and say hello, which did not happen at the other facilities i visited. Also you see residents playing games throughout the day. And the caretakers working there are very friendly and helpful!

What we like the most about Truewood by Merrill is number one, the staff. We would absolutely recommend this community to other families based on the experience we have had so far.

Staff is very friendly, gets to know you and your family quickly, and makes you instantly feel welcome and comfortable. Food is great. They have an excellent chef. My mom is a picky eater, and every day she's excited to go eat the gourmet food. Exercise and activities are always scheduled and they encourage and include everyone. They listen to you and react quickly. We were having a minor problem with the cooling in the room and asked if maintenance could come by and check it out. Within 1 hour, maintenance was there and completely replaced the entire air conditioning unit (which was well above our expectations and what was likely actually required). But it clearly showed they listen and care. The place is well maintained and kept up. We were very impressed with the cleanliness.

My dad loves it here. It is an immaculate facilitiy. Very clean and bright. Very friendly staff and knowledgeable. Apartments are spacious. Would definitely recommend to others very easy access to and from.

Excellent recommendations. Toured several homes and ended up going back to the first one, which was your first recommendation. Everyone was professional and helpful. You told us that the first recommendation was the best value for the money based on our needs, and it was. Your help saved us a lot of time in our search. Thank you!!

My parents seem to like the place; it's well kept and lots of activities. It's very clean; I like that instead of a key they give them a ribbon that they can wear around their neck that has a 'fob' as opposed to a key for their apartment....they just hold up to the door lock area; it unlocks then they turn a knob for the bolt....no fumbling (or losing) with a key. They also have cleaning service and sheet changing (I think weekly) that's included in their rent. My parents are on ground floor and have a small patio.....it has a metal fence/gate around it.....it's nice when we visit as we can park and just go to patio door and not have to go thru building. They seem to like the meals although my dad has commented a couple times they were out of what he wanted. But other than that I haven't really heard any complaints.

Administrative staff - 0 (I expect this will get better, now that there's new management. [name removed] was really just terrible.) Food, quality and options, over the last few months, really declined. It does seem to be improving. .Activities N/A - since my mom passed away my dad is not participating in the activities at all. Oh yes, we would recommend this community to other families. It was really great while my mom was still very active. She declined very quickly due to dementia in the last three or four months. She passed away the end of [date removed]. But yes, it was a wonderful facility when she was using it to its full extent. My dad just is kind of a couch potato and doesn't want to socialize or do anything.

Everything is great! We love it. Many of the faculty have been there for over 20 years. Staff are friendly and seem happy to work there.

Friendly people both employees and residents, dogs that brighten everyday, lovely gardens, wonderful activities, location is peaceful yet close to everything one could need.

Merrill Gardens has been very good to my mom. They have ambassadors who will escort you to dinner your first few weeks there and they have been very accommodating. Would give them 5 stars and I would recommend them to other families.

Nothing is more precious than one’s mother, nor more scary than selecting a facility for independent living or assisted living Or memory care. It is an endeavor to uncover the best economic decision that provides an ambience that you would want to personally move. I hope you have a tour with a staff member that takes the time to get know your needs for your parent, asks about what your parent is like, can reflect with you on building an mission for what care you want your parent to receive, and has a really neat personality. [name removed] was that person for me. You can view the property and pictures on their web pages age. What you can’t get is the community spirit and engaging interactions. We spent more time at this facility than other places as the interest in getting to know my parent was that important to [name removed]. When it came to the end of the tour we understood that caring for my mom would be their main interest. Thank you ??

It's nicely situated right next to a new shopping complex being built with fast food restaurants, and a new grocery store (Sprouts) getting ready to open in April. The staff was very friendly and answered all of our questions.

The location is great, apartments are nice, staff is friendly, it was a positive experience...my aunt was not very social or participatory, and her stay was relatively short (5-6 months) so it is difficult for me to comment a lot. I would and have recommended it to others.

My parents have only been living at Truewood for a few months, during this time they went from wanting to go home every day to saying this is HOME. It only took them about 2 weeks to settle in. They cannot say enough good things; the food is great, the employees are very kind and helpful, and they love all the games and extra activities that are provided. So my review of Truewood is that I could not have put them in a better place to call home.

It's really a wonderful place. [name removed] is the general manager. He is unbelievable with residents and with staff. Sherri is a head nurse. She is wonderful as well. The aides are smart and pleasant and hard-working. The food is excellent. They have a restaurant style dining room… It's just like a restaurant, where you order your food from the menu and then they have specials each day, and it's open from 7 AM to 7 PM. They have waffle days on Wednesday and Sunday. My mom just went to the symphony the other weekend. It is just better than we could have imagined for my mother. Honestly, if there's an opening and someone could afford it, they should jump at the chance to live at this facility. And my mother absolutely loves it.