Merrill Gardens

Such kind, thoughtful and nurturing care for both residents and their families. We were made to feel welcome and at home the minute we walked in the door. Every member of the staff was extremely flexible, accommodating and communicative from the application process to move-in and beyond. My MIL loves it there. We’ve had meals several times in the restaurant, and the food really is restaurant quality. Her one bedroom apartment is well-appointed, clean, cozy, has ample storage & closet space, and even has its own washer & dryer. The staff knows every resident’s name, and I watch as they make important personal connections every day. Safety is paramount, requiring each resident to push a “check-in” button located in each apartment, between 5am-9am. If the resident does not check-in, the staff immediately checks on them.

My dad fought me on moving out of his home into a facility of care. [name removed]sent us a video of an independent living apartment at Truewood. That hooked Dad. He loves the food, especially breakfast, as he is usually the first one at the dining hall. They take him to his doctor’s appointments which are less than a mile away. He goes to Walmart once or twice a week - again about a mile away. He has really perked up since moving to Truewood. Helpful staff and pleasant atmosphere. Thx so much

Direct employees with low turnover. Highly recommend Truewood by Merrill Georgetown.

Helpful and friendly staff and management. Highly recommend.

All in all it's a great place. The staff seems to really care about each resident. Mom's apartment is beautiful Any maintenance requests are handled quickly with willingness to help. Am very pleased and mother is too. My mother tells me everyone is so friendly and genuinely helpful. Clean! Good food! She loves it!"

Price and location. Family member needed to be close but not too close. View is amazing. Price and options for advanced care. Definitely a recommendation

We were very impressed. [name removed] was welcoming, knowledgeable and proud of the facility he represented. The common areas were clean, well maintained. The one bedroom unit is perfect for my sister. We put her name on the wait list.

[name removed] walked us through and showed us every aspect of MERRILL GARDENS, including the storage available to renters. Her knowledge and enthusiasm increased ours as well, and made us truly excited about the prospct of renting there. Though we are not ready, because of her excitement about the whole operation, we are equally excited and delighted knowing about this option. She also spoke highly about the family that owns all of the apartments throughout the country. The are fortunate to have her as a spokesman for their company!

It was a relief to find Truewood at First Hill. Who knew? It’s a little hidden gem right in the most chic, touristy part of downtown! A Place for Mom really helped and in 1 day lined up 4-5 senior homes with appointments for tours for us the following day! We landed here as the 4th of 5 places lined up to visit. Once we arrived at Truewood by Merril, First Hill—met the staff, residents and execs, we were hooked, cancelled the next place we were supposed to see and signed the contract that night. They were extremely accommodating while i was helping my parent move in, all hours of the day and night :), allowed me to stay while settling them in, and treated us with respect, kindness and genuine care all along the way. Really, we are so grateful for this place!! And the food is amazing ;) my parent is a picky eater, and every day he says the food is fantastic and they swerve all of his favorite things. Thanks again everyone!!!

Murano has been able to find many kind and caring staff. The place is really infused with a sense of fun as well as caring. That sense of staff being empowered but supported is very rare but precious.

We have been so happy with our decision regarding Garden House Memory Care at Merril Gardens. Mom says the staff is so good to her. I am extremely pleased with the extra attention she gets during the day and knowing that she is safe makes my time away from her so much easier. I am free to visit anytime and have been there all different times of the day and evening and have had no concerns. The activity director keeps them busy with a variety of games, scheduled musical guests and special bus trips etc. The shared living/tv room area is a good place where family can visit their loved ones and also get to know the caregivers more personally. I always feel welcome and appreciate the care our mom receives.

It took a couple weeks for a transition with medications and plan of care. Once hubby settled in he likes the place very much staff is friendly the medical staff and text take good care of him food is good and lots of varied activities. Everyone is friendly. Beautiful atmosphere with nice amenities. I would highly recommend it.

Talk about the best customer service in the industry! We had been looking for a place for my father for years. We just couldn’t find a place where dad fit in until we met the staff at Turners Rock! From the first greeting, to the tour, to the first lunch, move in and now after 2 years my father has never been happier! The communication from the staff has been tremendous. The rooms are fantastic, the whole place from the exercise room, to the movie theatre, to the restaurant, to the gathering rooms, to the bar is unmatched by any place! But, that’s not all. Brad, the General Manager, has the biggest heart in world and it shows through out the whole place. Everyone at the place makes my dad feel like he never left home!

I have been living here at Truewood for about 3 years. One of the things I really like is that every one of the staff is wonderful and kind. I have made a few friends here. I like my apartment and the layout of it. I have a one-bedroom apartment that fits everything I wanted to bring with me from my condo. I like the food most of the time, but I also know it is hard for a kitchen staff to please everyone all the time.

I have been living here at Truewood in Henderson for a year and a half. The staff is wonderful. I have made many friends amongst staff and other residents. The food is pretty good. It's like living on a cruise ship without water. You have everything you could possibly need.

This week will be a month since we moved my Mom into Merrill Gardens at Glen Mills. From the initial contact (just collecting info), to our initial tour, to moving Mom in…everyone has been so helpful and nice. [name removed] was amazing, answering all my questions and following up with me thru out the process. I wanted to keep Mom with me but was unable to due to her dementia. [name removed] knew I struggled with this and several times contacted me to see if I was ok. The residents there are all so very nice, a few noticed my mom eating alone in the dining room her first night and they brought her to their table, thru now have dinner together every night! The facility itself is amazing (diner, dining room, theater, craft rooms, terrace, pub, game room, exercise room)..sooo much to do. There are activities all day long and entertainment all the time and daily movies in the theater. The nurses and aides are all so very nice and I appreciate them checking on Mom. My mom is happy and so am I!

Mission Ridge has been extremely accommodating to my parents. Residents and staff are friendly, happy to assist, warm and welcoming. I recommend Mission Ridge for anyone that wants parents in safe friendly home

Beautiful community, all the staff (administration, maintenance, nurses, housekeeping & kitchen) care about each resident. I would recommend this community for anyone looking for that extra care beyond independent living.

I recently visited a family member/friend at the Pines of Newmarket and was very impressed with the facility so I wanted to leave my remarks. The facility was very clean and every staff member I encountered was very friendly starting with the administrator when I walked into the building.

My great Aunt was transferred to the Pines and I am very pleased with the cleanliness of the facility. Staff are very helpful and pleasant. Very refreshing to see her in a high quality facility compared to others l've visited.