Merrill Gardens

I want to thank you so much for taking the time to give me a tour of Merrill Gardens. It was such a pleasure to speak with you and everyone at the facility. I appreciate your knowledge and warm welcome. I thoroughly enjoy the tour you guys are so warm and friendly.

It is conveniently located near a hospital, shopping center and my home. So if my father is ever in need of anything it is right there.

I’m writing this review on behalf of my 83 year old mom who has now been living at Truewood for almost one year! Mom is extremely happy with the staff and the level of care that she gets from the “Saving Grace” caregivers. I’ve also expressed my gratitude to [name removed], the manager on how beautiful the place has looked with the new renovations and with the continued care that she’s put into the place. Also hats off to the chef’s at the facility on their impeccable and delicious food that they prepare for the residents every day. I am extremely blessed to have found this facility that cares so much about their residents like it’s their own family. I feel very comfortable going there every day when visiting my mom knowing that she is in good hands!

I'm most impressed with the staff. Everyone I've had contact with, from the General Manager, Community Relations Director, Maintenance Supervisor, Dining Room and Housekeeping staff - every single one was very friendly, helpful and cheerful. The facility is amazing. The modern design is functional, comfortable and attractive. The cleanliness is superb. Dining is a treat - servers are excellent and the food is delicious. Overall it's a 10 out of 10.

When I needed to find senior living for my mother, it was crunch time. I was fortunate enough to quickly find Merrill Gardens in West Chester. They made the transition from private home to senior living easy. Having no prior experience with these facilities, I depended on their expertise to guide me in making the best decision for my mother. She has adjusted beautifully because of the staff and the residents. From the first tour to our move in day, they were there to help. Everyone was so kind and welcoming, you couldn’t help but feel at home. I would recommend Merrill Gardens wholeheartedly.

Merrill Gardens made it very easy to move in and integrate into the Memory care Community. It lowered my stress levels dramatically. My wife is happy, healthy, and safe. Best recession I ever made.

Sunshine Villa has been a God send for our Mom and whole family!!.. They have been so kind and attentive with all our Moms needs even when it is difficult.. They have a multitude of activities and really good food!!... A HUGE thank you to all employees there!!!!!

Any one who knows my Dad, would think he was an actor in grumpy old men. He has told me that most of the people who help him are really nice. That alone is high praise for The Pines. I can't thank them enough.

Among other facilities I’ve looked at merrill gardens definitely has been one of my top choices! Residents seem very content with their stay and the staff were incredibly helpful and friendly. Would definitely recommend this facility to others.

Mom has been residing here at Merrill Gardens for a couple of months now. I want to take a moment to thank the staff for making Mom and her loved ones feel so welcomed here. I feel so blessed that we have found such a wonderful place for Mom to be able to call home. She has been so impressed with the facilities, staff, meals, activities and the list goes on and on. The food here is great, we often find ourselves joining her for dinner at the facility restaurant. I honestly cannot think of any negative feedback, everything is 100% awesome. I can highly recommend Merrill Garden with no reservations, and I consider this a must-see place to bring your loved one. We are truly so thankful we have found you.

Had a wonderful and stress free experience getting my great grandmother into a new home. Both her and I were more than satisfied with the help of the facility members and look forward to this new chapter in her life.

They went through a recent upgrade. It is wonderful! My mother has been here for almost 10 months and is thriving. She enjoys the Holiday Buffets and making new friends! The staff is helpful and always ready to help if we have a concern or need.

When I could no longer keep my husband safe at home, I contacted a Place for Mom. They arranged some tours for me and I decided on the Memory Care Unit at Truewood Charlotte Center. The administration is knowledgeable about dementia and is empathetic and easy to talk to. The caregivers are friendly and caring towards the residents. No one is perfect, but they are patient with the residents and have helped my husband adjust to a difficult situation. And they help me every time I visit.

The atmosphere was comfortable. Lots of activities. Great people there. Good place for my dad to stay. I would recommend it to others. My dad wasn't very happy when he found out he was moving to an independent living facility but it only took a bit of time for him to enjoy it there and make friends. After almost 3 years he is an ambassador and shows new residents around, has many friends (and has a girlfriend), does many activities and outings, and is thriving there. I am so happy I chose Merrill! I especially like how they handle hurricane weather. They are very prepared, stock up with food/water and employees will even stay overnight with the residents if needed. They also text regular updates with how things are going like power outages and such. Highly recommend this facility for loved ones.

When our family faced that my dad needed a level of care that was not possible for us to deliver at home, I began to search, and research, in earnest. I toured, interviewed, compared, read reviews and endless articles, sought out others who had walked this journey before me. I felt very lost, very alone. Nothing was clicking for me. Then I showed up for my appointment at Merrill Gardens, a day early! I was so stressed out, I had confused the day. No matter, the staff was unruffled, professional, warm, caring and supportive. I felt, for the first time in two weeks, that maybe it was going to be alright. Maybe I could trust someone to take care of my dad. I chose MG and it has been such a positive experience, for my dad and for all of my family. The quality of the care staff and support staff is the key, as well as top notch facilities, & excellent management that truly know what they are doing. Communication and community are their touchstones. I recommend M Gardens highly.

We only toured 3 or 4 facilities and all most were lovely but Merrill Gardens had a vibrancy that wasn't present at the other facilities. I think my mom would have enjoyed living with these people. Unfortunately my mom passed away before she could move in.

I would recommend. You all took good care of my dad. I know he was comfortable when he was there.

The office staff is very helpful but if you try to talk with a nurse or someone medical they will not call you back. I have many unanswered questions regarding my mother's medications and overall well being. She was recently sent to the hospital for a fall and diagnosed with dehydration. Why did they let this happen? I guess you get what you pay for as I'm told this is a cheaper place.

My grandmother has been living at the pines for just over a month, and she has settled in well. The Pines feels like home with it's cozy atmosphere. My grandmother has a private room which is spacious and updated. She also has her own bathroom. My grandmother has dementia, and she is well cared for at the pines. The staff are all pleasant and helpful. They ensure she makes it to all of her meals. The facility is a nice size, with just over 50 residents. The design of the building is a connected loop, so residents can't get lost. My grandmother is doing very well at the Pines of Newmarket.

I really can't say enough about Turner's Rock. Initially my parents were in the assisted living section and after my mother passed away my dad had to move to the independent living side. The staff made sure that the transition was made as easy as possible and we so appreciated that. My dad is very happy there and we are so glad they made the decision to make it their home. I am not sure we would have considered Turners Rock as an option with your organisation's recommendations and I want to thank you for that.