Merrill Gardens

We recently moved my mother-in-law from a different senior living facility into the Garden House (memory care). Wow! What a difference this has made in her life. She loves it. The entire staff at MR is truly amazing. They are so in-tune with her needs, anticipating them at every turn. The facility is nearly new, immaculately clean and the food and dining system is creative and second to none. I've had some recent experience with other family members in other facilities in the area, I can honestly say they didn't hold a candle to MR. The facilities are top notch, but it's the kind and caring staff that makes this place special for our mother-in-law. And the management team is top notch and so professional. I rarely complete surveys, especially rating all 5-star but this facility is truly deserving.

I love all the extra activities that are available. The staff are very friendly and professional. I moved here because it’s a beautiful place and I have zero regrets about moving in almost 4 years ago.

It is always stressful and sad to need to have a loved one placed at an assisted living facility. It is not easy when you get to that moment. You may worry about how your loved one will feel or be treated. But Turners Rock was such a blessing for my mother and us. This is a beautiful place. It just seemed very elegant, almost like you're going on an expensive vacation. The staff were extremely cordial, knowledgeable, caring about each resident as an individual and their family members I genuinely can’t say enough about [name removed] , [name removed]and [name removed]are exceedingly kind and give one-on-one attention. The place is quiet, peaceful, clean, with delicious food, and has different activities every single day. We are extremely impressed with this facility! Thank you so much for taking care of our mother. He loves being with you in this luxury resort style senior living community. We appreciate you very much. We couldn't be any happier.

This place offers great companionship, great food, great people and makes life worth living. The food is really good and they have extended hours to accommodate my busy schedule .This was best decision me and my wife could have made.

This place is so friendly a there are lots of fun activities to participate in. The food is also delicious. I love living here. I also volunteer in the book club and help read books to those residents who have trouble seeing.

This place is a very friendly and accommodating environment to live in. I just love THE PEOPLE! I have met a ton of new friends while living here and I am so glad I made the decision to move in. I love living in Turners Rock

This is the most friendly place. When my husband and I were 85, we had to think of a place we would retire at. So we began our tours. We were on many waitlist. My husband has a friend who recommended we take a tour. We did and boy were we surprised. We immediately went on a waitlist and we couldn’t wait to get that call when an apartment was available. We saw the apartment and were blown away at how beautiful it was. This was the best decision we could have made, for ourselves and for our family. The staff are so friendly and the food is delicious. I am grateful for all the friendships I have made while living at Turners Rock!

There are lots of social activities if those wish to partake beautiful facility clean and staff is excellent. They take well care of the residence. Food is good.

My parents are very happy there. It is quaint and cozy. Seems more personal than the larger type of places. We have found the staff to be very friendly. They keep a very good "eye" on the residents. The facility has gone through a recent decorative remodel and is updated. Each floor consists of two "neighborhoods" making it more comfortable. Each neighborhood has a dining room. My parents, as a couple have their own dining table allowing them to keep a few things on that table permanently (like peanut butter, sugar free syrup, Splenda). There are plenty of social activities daily for those who wish to participate.

My Mom went to live in Memory care at Pine Rock Manor in May 2024. She did have an adjustment period but now is very happy and smiles a ton! She takes part in all the church services, concerts and activities of which there are many. The staff is very accommodating and you can talk with the nurses whenever you'd like to as there is a dedicated nurse option in the phone tree. They have eyes on the residents all the time and get to know them pretty well. Memory care has very unique challenges with each and every resident as (lets face it) they can do some strange things. For example my mom put her dentures in the toilet. Why? Who knows, bless her heart! Now staff takes away her dentures and returns them in the morning! All is well. It is a very challenging environment for staff but they do a great job! Staff tries hard to personalize care for everyone. I'm sure it's not a good fit for every person that comes to work in memory care. Lots of patience is required!

We were impressed about the staff's long time employment. They have always been very helpful. We have not had much interaction with the administrative staff, which is why I cannot answer question #5.

It is a little expensive but overall great experience.

5 for everything! Excellent facility and staff. Staff is very welcoming and friendly. They help to get the residents involved with activities. My mom has been very happy. The one bedroom apartment is very nice and spacious. We love that housekeeping is included!

We have had a wonderful experience at Merrill Gardens! We were looking for shelter after my husband and I loss our home of 35 years in the Eaton Fire. The staff at Merrill Gardens was very accommodating and made sure we were able to find a place to call home. We moved in with no furniture and a few clothing items, but the team at Merrill Gardens, specifically [name removed], worked tirelessly to get us some furniture, essentials items, and a bed to start us off with. The food here is also a big plus! We have enjoyed the various activities they offer in the community and getting to know everyone here!

With my sister keeping me company, we visited Merrill Gardens. When we arrived, we were met by [name removed]. What a very pleasant young man. He had a welcoming smile, was so patient and answered any questions that I had. He sparked my curosity and took my sister and me on a great tour of MG. The entire tour made me want to make a change to such a beautiful place. Everyone that we met was so friendly and expessed their positive feelings about their " new " home. [name removed] played a huge part, in helping me decide about MG. He is an outstanding sales person and hopefully, he is being compensated accordingly. I am preparing now, for my move.

We recently met with Brayan Antunez at Merrill Gardens, in Kissimmee. We had spoken on the phone before our visit. We were given a great tour of the facility, [name removed] knowledge was so helpful. No matter what our questions were, he had an answer right away, we did not have wait for him to ask someone else or go look it up. We found the reality of his descriptions, to be very accurate. It is not easy to move a 90 year old parent to a new place, which will be his home now. [name removed] made the process appear to be seamless, we are confident this will go very smoothly, and our choice will be a success!

I would tell others looking to just talk to staff, nurses, ask questions regarding the care of your loved one. How they handle emergencies , communication to the family, etc.

We found that Truewood had that down home ,comfortable feeling with the neighborhood approach to transitioning into an ALF. Mom felt overwhelmed at first, at the prospect of moving into an assisted living facility but with Truewood and the staff they were very welcoming and it made her feel loved and cared for.

I give them a 5 on everything. [name removed] (I don't remember his title) was amazing. We tried to move both my parents from [removed] over a year ago. That didn't work out at the time. There were problems at [removed] and my father ended up in the hospital and then a skilled nursing facility. We tried to move them both to Truewood at that time but my father's behavior was causing problems. I understood. The only place that would accept my father was [removed]. The facility was not great but the staff much more involved. My father passed away soon after moving. We were then able to move her into Truewood. It's been great. I am so grateful for the care she is receiving and the communication we have with the facility. I'd be happy to answer anymore questions. My life has calmed down a bit.

Great experience and all staff and administration very supportive! My mother's placement and care has been a very positive experience! I certainly would highly recommend Mission Ridge community to others!