Merrill Gardens

I'm very happy with everything going on here. One thing I am a bit disappointed in, is the pool is only 3 & 1/2 feet all the way around. It would also be nice if they added a dog park, but other than that I'm very happy here. My apartment is fantastic; it comes with a full kitchen and a washer & dryer in the unit. They offer activities, which include excursions to restaurants and other places about once or twice a month, and game night with different board games about twice a week. Throughout the day they'll have a lot of people who go off into either partners or groups of 4 to play different card games. Rummikub is a big game here, which I'd never heard of until I moved here. Overall I would recommend Merrill Gardens to others.

I believe this is a great place. This has both assisted living and memory care, and this allows your loved one to stay in the same community surroundings. There are people here that are still very independent as well. There is a big mix of care types of residents in the community. The communication with staff is good. The meals are served in the dining room three times a day, and there are menus for the residents to order off of. Your family can eat a meal with you for a fee. The meals would be delivered to the residents rooms if the resident is sick. They had great COVID protocols and they didn't have any COVID residents in the community. They also have offered boosters to the residents. They have their own in house pharmacy. There are so many activates available for the residents. There are movie nights, meet and greet for residents, and more to choose from. They have a piano bar. There is a beauty salon on site for the residents to use for a separate fee, and standing appointments are greatly appreciated. This includes hair cuts, hair color, nails, pedicures, and facials.

Just like many other places right now they are experience some staffing issues, but the staff that is there is outstanding. They truly are doing their best to give great quality service to the residents and family. Those who work in the dining hall especially go the extra mile which offsets some of the related staffing issues. The new director [name removed] has been so helpful, our loved one really likes her. Overall we are very pleased with the friendliness of the staff. They have great activities, our loved one is very impressed with the things they have during the holidays and all the movies they show. We think the value for the money is really good and we wish we could live in an environment like this

I love this place. It's the best decision I've made, and I am very happy here. It has been a positive experience from the first day I arrived. The staff are the best. They give great attention to the residents and provide great services. I've made friends. I love my apartment. I recommend Merrill Gardens all the time.

I like the community during the tour. They wanted to put my loved one in Memory Care area for care, and I was able to find another community that was willing to put my loved one in assisted living.

Our tour experience with Merrill Gardens at Ballard was outstanding. The facility and staff was equally as impressive as the other Merrill Gardens location that we went with. The only reason we did not choose this facility was because they did not have any income qualified apartments.

We went with Merrill Gardens at The University because it seemed like the best fit for my loved one. I would tell others that some locations offer income qualified apartments and some do not which was critical to learn, we found out the hard way. I would recommend Merrill Gardens Communities to others looking.

Truewood by Merrill Boise was located in a busy area, which some people might prefer, but my loved one was looking for a more country location with wide open spaces.

It is a really good place to put a loved one if they need assisted living. The communication has been good. Sometimes it can be hard to get a hold of a staff, due to staffing shortages like a lot of places do today. Sometimes it take a bit to follow through on requests from the family. The community has a lot of activities available for the residents to participate in.

After my dad passed Mom needed to be closer, so I began searching for the best place for Mom. We found Mistywood, now Truewood and found more than a place for Mom. We found a home for Mom. I love the facility but truly it was [name removed], [name removed], [name removed], supporting staff and residents that made our decision. Mistywood, now Truewood has been a wonderful experience during a difficult transitional season. Very grateful & thankful we found you. Now a Truewood facility, more improvements are coming. Mom has a home and community that has assisted her during this new season she is in. I appreciate each of you so much. P. S: Mom loves going to the beauty parlor on- site each week and getting her hair done by [name removed] ( she does manis & pedis too) A mothers daughter - [name removed]

We toured Merrill Gardens at Monterey, and had a good tour experience and first impression. We chose another community because it was my loved one's preference.

We have had a positive experience. Overall the community is very nice. The staff have been very, very nice and kind. The communication has been good with the staff if we have questions or concerns. The residents are served three meals a day and have anytime dining available.

The facility is very beautiful and brand new, well laid out and had easy access. The staff have all been extremely friendly. For one person the apartment size is perfect. They offer a nice variety of activities and she loves the food. The value for the money is great, you get exactly what you pay for. I would absolutely recommend Merrill Gardens at Columbia to others

We chose Merrill Gardens at Solivita Marketplace because the value for the money was great and also the location was close to me so I could go visit dad often. The apartments are a really good size. For us it has been great and I give them 5's all the way around. I would recommend them to others looking.

We have had a couple of med errors. My loved one is very active, and they wanted to take their meds. The staff wouldn't allow my loved one to have their meds to take when my loved one was out with friends. This individual staff member ended up throwing my loved one's meds away and didn't give them to my loved one at all. The meds are thrown away if the meds are not given to the residents within a two hour window, one hour before and one hour after. According to the staff member this is the policy due to a state regulation, I don't find this appropriate. This has all taken place in the assisted living. My loved one has moved to a different care type within the community now, and is enjoying their time now. They have lots of activities for the residents to participate in. They have a theater, a pool, and a gym for the residents to use. If your loved one needs change the community is able to care for them in the same room.

Our family lives out of state and the staff were very helpful in getting the paperwork in order and getting things figured out so that he could move in. They were very forthcoming about any charges and there were never any surprises which was nice. I would definitely recommend Merrill Gardens to other families.

Merrill Gardens was going to be our second choice if the facility we went with did not work out. [name removed] who helped us out was so helpful and went out of her way to answer any questions. She was also always available if we needed her. The facility itself was very nice and the location was close to my loved ones friends too. I like the fact that my loved one would be able to transition from assisted living over to memory care because that is a possibility in the future that we may need.

The gal that was showing us around for the tour was really friendly and helpful with any questions that we had. The facility itself felt a lot more like a nursing home rather than assisted living which is the reason we decided against them.

I would recommend the community to others for their loved ones. The staff are very friendly. They are prompt in answering or addressing our questions or concerns about my loved ones. The food could use a little more variety for the residents to choose from. There is a menu for the residents to order off of. The independent living side will allow for the family to bring in assistance for our loved ones. The independent living side apartments have large closets, with a full kitchen, and they have a washer and dryer set for the residents to use. The only negative is the microwave is above the stove. The apartment has a screened in porch as a cool option. The apartment, housekeeping, changing of linens, all the meals, transportation, DirectTV, and internet, and utilities are included in the monthly fee.

My experience has been very pleasant. The people here are very warm and welcoming. When I meet other residents in the hallway or elevator, they often introduce themselves and ask how long I've been here. Everybody is just so friendly. It's like we really are a community and all in this together. The staff is really responsive. I've had a good experience with our one maintenance man. He has immediately responded to requests. Dealing with deliveries of furniture and that kind of thing has gone smoothly. I like the menu and options they have. The dining room atmosphere is nice, and everybody is really attentive. Activities are good and getting better. There's something going on every day. There is no night staff and no security at night, so for people who are tending toward dementia, it might not be an ideal solution. But I've had a very good experience here.