Merrill Gardens

My mother is currently a resident at Truewood by Merrill Charlotte Center and overall things have been great. However, personally I don't think they have good communication with me. I'm there every other day usually and some things I've had to call and ask several times before getting the answer that I need. I would recommend this facility, but I do think that you have to keep on top of things there.

I've been living here for 13 month's; and basically it's been a new experience for me! Most of the staff here are friendly and very helpful! Sometimes they are not on the same page but most of the time it is runned very smoothly! The food is good most of the time; and the activities are plenty with lots of choices! So far in the month's I've been here it's been a pleasant place to Live!

Although I am a fairly new resident, I have had many personal experiences with retirement facilities through the care of my own parents and in-laws. Truewood by Merrill, Roseville, is one of the best retirement communities I have met. The management personnel and staff members are a very informed and supportive group. The servers in our restaurant style dining room are eager to please with their friendly smiles and helpful personalities. Menu choices are varied, meals very appealing and portions are generous. Activities and special events fill each day of the month. With our dedicated bus service, we can schedule medical appointments, shopping, church services and special scenic trips. Our activities director is another great asset to Truewood; being very talented and energetic we enjoy creative craft projects, Happy Hours, live music and many celebrations on special holidays. Truewood is, needless to say, highly recommended.

The employees are very helpful and accommodating. They are always pleasant and smiling. The facility is well maintained and clean. Good choices of food at mealtime. Also, great activities. I would like to suggest starting dinner later. I think 5:00 - 5:30 is too early.

I enjoy living here. Everybody is very friendly and helpful. I've enjoyed playing the grand piano in the lobby for the enjoyment of the other residents I also enjoy playing Mexican train with my friends.

I HAVE LIVED AT TRUEWOOD FOR ALMOST 3 YEARS. I LOVE MY APARTMENT, THE BALCONY AND WINDOWS AND THE SPACIOUSNESS. I LOVE THE STAFF, EVERYONE OF THEM, WHO WORK HARD TO MEET MY NEEDS AND DESIRES. ARE THEY ALWAYS ABLE TO MEET MY EXPECTATIONS, OF COURSE NOT BUT PRETTY DARNED CLOSE. THE ATMOSPHERE IS WARM AND FRIENDLY WITH A VARIETY OF RESIDENTS WITH SOME AMAZING EXPERIENCES. THE FOOD IS NUTRITIOUS WITH A VARIETY OF MEALS AND DISHES THAT WE CAN ALL FIND SOMETHING THAT WE ENJOY. IS IT EXACTLY LIKE I MADE AT HOME, WELL, NO BUT I DON'T HAVE TO SHOP FOR IT OR COOK IT AND VERY OFTEN IT IS EVEN BETTER THAN I WOULD COOK AT HOME - WINN/WINN! THERE IS A GREAT VARIETY OF ACTIVITIES FROM WHICH TO CHOOSE TO MEET OUR INDIVIDUAL INTERESTS. TRIPS AROUND THE AREA ARE INTERESTING AND CREATIVE. I AM GLAD I AM HERE!!!

I am enjoying my life at Truewood with the beautiful surroundings and helpful, amiable staff. Updated decor would be appreciated and would greatly enhance the appeal of this independent living facility.

Turners Rock Senior Living Community is a great place, you just have to be able to afford it. You get what you pay for. The main reasons we chose this facility over others that we had looked into initially was because of the cleanliness of the facility, the beauty, the restaurant-style food and the activities provided for the residents. I would recommend Turners Rock to others looking for independent living.

Our family had an in person tour with Merrill Gardens at Barkley Place and we were personally impressed with the community.

The friendliness of the staff members and the value for cost receive 5+. Truewood by Merrill, New Bern has been an absolutely fabulous experience all the way around. When it comes to the activities they have Ice cream socials, Resident led specialty groups, Happy Hour, Singers, Musicians, Bridge, Holiday themed , special events, Daily events are announced in the dining room. Amenities are within minutes for easy access for residents and guests. A very welcoming place with NC southern charm.

Merrill Gardens at Rockridge was expensive with a buy-in fee of $8K! Was told over the phone that rent started at $3700 but once we got there, it was $4500!!! There was absolutely no visitor parking available, even on the street. The tour was great, [name removed] was a very nice guy. I really liked this place because it was smaller. And everything was centrally located on the first floor.

This place is just wonderful. Great food, entertainment, and can easily speak with staff.

We toured with Merrill Gardens at Santa Maria. We thought that it was an amazing property that offered a lot of great amenities to the residents. Unfortunately, they did not offer respite care which is what we needed at the time.

Our family had an in person tour with Merrill Gardens at Brentwood and the tour experience was great and the staff members who answered all of the questions we had were really nice.

The manager, [name removed], and office manager, [name removed], have always been very available and responsive to questions and providing guidance. [name removed], the sales person, takes time to speak with mom and she enjoys those interactions. Maintenance and house keeping also are great. She feels safe there and that's the most important thing.

Sunshine Villa has been excellent all around. We have experienced a safe and caring facility and staff. It's a great place to care for your loved ones.

They were honest and accurate about what they could and could not do for my sister. They communicated well. Their facility is nice and well maintained. They try hard to meet the needs of residents - even difficult ones. They maintained high quality staff even during the pandemic. Scheduling community transportation for medical appointments is more difficult than hoped for. I never personally ate there but what I saw and the fact that my sister never complained suggests the food was well done.

The only issue we had was with the initial intake paperwork. It was not clear what was needed from us and the timing of those items. We did a lot of unnecessary scrambling around for paperwork and medical documents on that could have been handled more efficiently. We'd never done this before so we just didn't know and we got conflicting information from the staff. A checklist and a timeline of expectations for new residents and families would have been extremely helpful. Beyond that, my father-in-law is very happy there and seems to be adjusting well.

Truewood by Merrill New Bern was amazing with moving my mom over on super short notice. Everyone was professional and very friendly. After the initial shock of moving, my mom settled right in, and I haven't seen her smile this much in a long time.

Moving to Truewood and having the assistance to manage my husband's dementia has been a relief. And the concern for my well being as well has been most appreciated.