Merrill Gardens

The support, care, and attention my parents have received is consistently outstanding. The facility itself is gorgeous, the staff are uniformly friendly and supportive, and the array of activities offered for residents is outstanding. Absolutely would recommend Merrill Gardens to anyone - as a matter of fact, my wife's uncle is considering moving there right now.

My mom had a fall at Truwood at no fault of anyone. They quickly got her to the emergency room and she had fractured her hip. After a hospital and rehab stay at a different facility my mom was finally getting released back to Truwood. The staff there not only worked with the rehab center to make the release and transition back, when I stopped in to check on her room staff members knew she was coming back and told they were so happy she was coming back home and when she finally arrived back everyone gave her a warm welcome home.

I'd say it would be a 5 all around. I've been very pleased. Right now if I had to choose for myself that is where I would want to go. Staff is very friendly, Professional, Knowledgeable, An eager to help in any way they are asked. It's more like a large family than a nursing care facility. It's just a great bunch of people doing their job very well.

The staff were always very friendly and took great care with mom, especially when she had to transition to the memory care side. They did, however, have a lot of turnover when it came to the facility director position which caused some inconsistencies.

The reason we gave the value for cost a 3 is because my aunts monthly fee went up [fee removed] in the year anniversary which is in July. However, based on the experience we have had so far, we would absolutely recommend Merrill Gardens to other families. I understand cost have gone up for everything, food, employee salary, maintenance and that's why the monthly fee went up. But I am ok with it. My aunt is in memory care and they are really great . They don't change employees in that area, I assume they are doing well. Plus that helps cause they get used to them and know them

My mom moved into Merrill Gardens at University the summer of 2022. The staff and the team are very kind and go out of their way in taking excellent care of the residents and make residents' families feel comfortable that their loved ones are in good hands. The facilities are well maintained, the food nutritious and tasty and a wide variety of activities. We researched a number of options and are so happy that our mom now calls Merrill Gardens at University "home".

Merrill Gardens has been great! Especially since my mom was admitted she has some issues and they have been very accommodating & have cared for very will. I would say they are in the 5's for the above categories. We are very happy with Merrill Gardens

Mom moved from her own 3 bed/2bath Home and she was pretty resistant at first. We narrowed her search down to 3 options and she knew right away that Truewood would be her place. They accommodated her wish for all vinyl plank flooring/no carpet and she found a 1 bdroom layout that suited her. She has encountered a few hurdles but overall she is adjusting well. Both staff and residents have been friendly and welcoming. She has found a few things to complain about as is her nature but overall she seems to be doing well.

So far my father loves it there. He feels very lucky. What we like the most about Truewood by Merrill, Fig Garden is that it is in walking distance to small outdoor mall. Nice part of Fresno. My dad spends most of the day eating with others. Very good for his health.

Very nice and comfortable facility for my mom. She seems happy with the food and her room is quite large and clean. The rent is very reasonable and the location just off the freeway is convenient for visiting.

After touring several facilities, we felt that Truewood was the best place for my mother-in-law. Especially after the attention the staff gave us when we were in a bind to find a place while my mother-in-law was in the hospital and couldn't return home without around the clock care. We have not been disappointed. Truewood has taken very good care of my mother-in-law. Other than a couple of minor communication issues, we are very happy we chose Truewood. She is in much better health since moving in. The staff is great!

I convinced my best friend to move her mother there and they are ?? happy. The staff and care are top notch, food is five star, building is beautiful. The activities are perfect for seniors. They took perfect care of my father till he passed there and his last days were so dignified and loving. His last day, every shift change they lined up in the hall to hug and kiss him.

Although there were some problems, management was working on them. It was about the most reasonable places for what we got, so probably would recommend to others.

My Mom’s experience at Truewood by Merrill, Keller, has been very enjoyable. Everyone there is very professional and knowledgeable - the people at the front desk, the move-in coordinator, the business office director, the caregivers, the medtechs, the health director and nurse, PT and OT, the chefs and all the people in the kitchen, and housekeeping. Hopefully, I didn’t leave anyone out at this wonderful place. My Mom has received very good care here. Also, they organize many functions for all the Holidays plus weekly functions including music, games, shopping, and exercise classes. It’s an overall great place.

From interview to move in, the whole team worked magic! They were friendly, inviting, effective and most of put my wards fears to rest even when I couldn’t! Top notch! My ward has been in their care for well over two months now and I am still very very please with Merrill by Truewood!

We have been extremely happy with just about everything. The staff has always been wonderful. It's extremely clean and a beautiful place. We have recommended it to many people for their loved ones. The only negative thing has been the doctor that works with them. My MIL got a UTI and after 2 rounds of antibiotics, she didn't get any better. I had to suggest to them that the antibiotics they prescribed was not the type of drug to treat UTIs! They changed her meds to the one I suggested, and she finally got well. That doctor should have known better.

Merrill Gardens at Auburn is FANTASTIC!! The grading task was incredibly easy - so very happy Mom is in such a wonderful place. I would recommend Merrill Gardens at Auburn to others.

I think the best thing is she is around other people and enjoys the musical entertainment. She is quite the critic! We would definitely recommend the Merrill Gardens at Tacoma community to other families who may need a place for their loved ones.

Mom is doing well and enjoying Turner's Rock as much as she allows herself to. That is because, she is having a difficult time dealing with the death of her husband last November. That has put a damper on how much she engages in activities at TR. But that has nothing to do with the overall quality of TR. She just wishes her husband hadn't died and now feels useless because she had taken care of him for several years and now has nothing to do. She has made a few friends and is now going to grief counseling. We hope that with time she will become more involved in activities at TR. We are throwing a big 90th birthday bash for her this weekend and have invited all the residents to her party. The staff has been so wonderful in helping us prepare for the party, especially [name removed], the activities and entertainment director. For a place for Mom, Turner's Rock has to be one of the best places available.

The caring, cheerful, skilled and thoughtful staff at Merrill cannot be praised enough! They have helped my aunt and uncle through the pandemic, through physical changes and illnesses and through cognitive changes. The support and extra effort in making my family feel safe, well-cared for and loved is outstanding. Activities are designed with the happiness and enjoyment of the residents in mind. There are several activities for individuals and groups, a concierge service, shopping service, appointment driving and much more. The quality of health and personal care is equally outstanding with the caregivers being genuinely concerned with the well-being of my aunt and uncle. There have been several challenges over the years and the care staff have consistently met all of them with kindness, support and excellence in care quality.