Legend Senior Living

Our mother received horrible care at PH. Med management was nonexistent, housekeeping was terrible, On site manager, [name removed], is a joke. NOTHING is ever done with complaints. Most are too fragile to complain, which works in their benefit. Food was always cold, was too done (chicken tenders were always so hard my mom couldn’t eat them due to her dentures. Office staff very rude, especially the lady that sits at the desk. Most are chatting and on phones so no wonder care is horrendous. I just don’t have ONE good thing to say. Legal action is being taken. It was that bad. Don’t put your loved one here.

Poor communication. They basically left my 91 year old uncle alone 24/7 and didn’t care if he ate or left his room saying that it was his choice. The food was generally stale sandwiches. He arrived in hospital scrubs, they put his wallet somewhere that nobody could find (they eventually did). There were some documents that the VA required be filled out by the care giver to release funds to cover his housing. We contacted them regularly for 3 months and got one excuse after another. The care docs were never completed. My uncle subsequently passed away while in their care, the VA could not process his housing stipend (never did receive his VA wellness documents) the place was dated, dark, and depressing.

For the last 2.5 weeks of her 6 week stay I was on them to get my Mom a simple lab test and antibiotics for an infection. I was told by the nurse that she was struggling to get the sample, then was told they sent the sample in with no name on it. I never saw the results. In my opinion, as a result of not treating the infection, mom fell, broke her hip, had a concussion and the infection was confirmed. She is still in rehab 6 weeks later. The ICU nurse and Trauma Surgeon both reported to me that it was over an hour before Meadowview staff found her and called paramedics. Now Meadowview is charging me for the month she was in the hospital & rehab. According to their pharmacy's reports I received later, her medications were incorrect and I wasn't able to get any answers on what she had been receiving. Outwardly they appeared to care. Now my Momma can't even come for dinner and it isn't likely to be able to again.

Legend Assisted Living is a good place to live if you don’t need assistance. The cleaning crew is very efficient and friendly. They do care about your loved one. The dining room is OK, and the food is decent. You can even find good administrative staff to help you during your stay. The problem starts when your loved one needs assistance. The caregiver team is comprised of incompetent personnel with zero empathy. They have no idea how to treat older people. I don’t know what the internal problem is, but the result is clear: your loved one will NOT receive the care they need and deserve. Countless times we approached management and were left with the impression that they were going to do something to improve the situation. They never did. We paid extra to increase the level of care to match his condition, but care didn’t improve. Basic care, like hygiene, went undone. More than once they forgot to take him to the dining room to eat. They would handle him, as he would say: “like a bag of

When you walk through the door it's beautiful but the care your family member will receive does not match. Legends is a big corporation and it's about the bottom line. They try and cut corners everywhere but reel families in by stating otherwise. Corporate does not respond to families. They wait you out until it's too late hoping you will go away. We have discussed this with other families and no one gets a response from corporate. I hate giving negative reviews but I have photos of residents asleep in their plates in the dining room because no aid would wheel them back after dinner. And there was no one left in the dining room. Another family wheeled this individual back to their room. It's very sad. We are taking care of both moms. And now I would like to give you a positive on a facility that I would recommend. We have a mom at Baptist Village and it may not be the bright shining Penny because of its age but it is such a caring facility from the top down. My mom has blossomed there because of the genuine loving care the residents receive. We have also been there for a little over a year.

I have nothing positive to say about this place. They do not follow state regulations and are always understaffed. Communication from nursing staff with family is non existent and when questioned about things you are gaslit. They have let my family member suffer in isolation and caused them to miss MANY meals since they wouldn’t bring them down for meals which was in the care plan. Moved her out when management tried to deny all allegations. My cameras don’t lie. Please do not put your loved one here.

Mother (90 years of age) had fallen in her apartment and according to staff she was not found for approximately 5 hours. Never noticed her empty chair at lunch, etc. Due to fall, restricted to her recliner, developed swelling in ankles. Facility doctor increased the furosemide but nurses did not monitor possible improvement and continued to administer increased dosage after condition improved. Result was phone call to me to inform mother was not responsive and should go to ER. ER doctor immediately identified severe dehydration. This threatened her life. When nurse at Sunrise was told what they had not done, her response was we "should have caught that". Check class action in 9th Circuit of Appeals regarding Sunrise staffing issues.

AWFUL PLACE. Gone to hell in the last 2 years. They seem to have moved several from Assisted Living to Memory Care,($[removed]more a month). The staff is under qualified and very minimal at that. My mother-in-law laid in bed almost 24 hours without food or water, [date removed]. Eyes were matted shut, lips and tongue were crusted/dry. She says NO and they walk out, no encouragement or thought to helping her. When she would not wake up on Saturday, I ask who was in charge they said the Med Tech, she herself did not know what to do, finally I said take her to hospital. They also had no knowledge of the DNR she had in place, thankful she was not dead. They have a man in memory care that walks around and goes to other residents doors and literally walks in. I mentioned this to them because my MIL was nervous of him. They told me he was harmless, but to keep her door locked at all times, of course family cannot have a key to her room in memor

Absolutely horrible experience for my uncle. He was there 3 weeks and in the er 7 times. He had two injuries we were never notified about. He had a Catheter and they did not keep him clean or his bag emptied without us asking them to empty it. No communication returned by director or the head nurse. I had to clean his room, change his sheets and do his laundry. It took us asking them to bath him. It was 9 days until he was bathed. I would not put a dog there. Short staff. The director is awful. Misleading as to what their care involves. Just want the rooms filled but no care involved.

My loved one was a resident at Sunrise of Upper St. Clair and the experience was terrible. Basically, they didn't get her out of bed for weeks, never used the Hoyer lift, and the care was lacking. Then they sent us a $[removed] bill. I would definitely not recommend this facility to others.

The establishment is currently experiencing severe staffing shortages and appears unwilling to address the issue through hiring efforts. Insufficient personnel are allocated in key departments such as kitchen, nursing, and front desk, leading to a significant strain on existing staff. Regrettably, some employees resort to finding places to rest while on duty. The retention of tenants is notably low, with an average residency duration of only four months. Despite the facility's claims to provide engaging activities for residents, the lack of adequately staffed personnel hinders the promised outings. Consequently, the available options for residents are limited, primarily centered around consuming subpar cafeteria food. Furthermore, incidents of individuals who are meant to be under supervision displaying inappropriate behavior, such as yelling at staff and engaging in unsanitary acts like urinating in common areas, have been reported. Given these concerns, it is strongly advised to ex

1. 1. It was not the right place for mom and they are only setup to manage a particular resident. We are moving out this week. 2. 2 sticky floors, urine smell and worse on furniture and in common areas. Dirty pullups left in garbage can days in room 3. 3. There are several people that made this place tolerable and made us rethink moving out sooner. Unfortunately, when they are not working or making facility decisions, it's not enough. 4. 2. This isn't a 1 only because of the few who were gems and obviously found their calling to care for this population 5. 1. We have been there long enough to see the REALLY bad meals and for whatever reason small portions or lack of offering food to the ones that are not all that bad. To compare, we had 5 days in hospital and the food was more appealing there! They serve high-sugar juice and sweets at every meal and only caffeine tea or coffee -it's not at all geared towards health 6. 2. They don't try to engage with everyone or have the staff to support doing this and instead activities are a task to accomplish... much like everything else 7. 1. you are willing to pay for peace of mind that your lo is cared for and cherished - when that stops happening, there is negative value

This place was a nightmare. The staff was always on their phone. My husband developed bed sores because they let him sleep in his recliner all day & night. Activities were non-existent. They were trying to get me to pay an extra $[removed]., but they would tell me what it was. I moved him from there after 3 months. In my opinion, if you want to punish a person, send them to this place.

Personally, I think all of these places are about the same.

I was so excited when I moved my mother into the Windsor Reflections two years ago. For the first year, everything was great. Then, once new administration took over, I noticed that communication essentially stopped, there were no familiar faces in staffing (come to find out this facility uses agency/staffing, which is not what I thought I signed up for as memory care needs to be run by familiar faces that no every little behavior and nuance a resident has). My mother was given the wrong medication several times which put her in the hospital twice, and the amount of times she has missed medication is too high to count. I highly recommend anyone considering this community to either keep looking or to install a camera and keep an eye on it so that when they try and lie that your loved one has showered this week, you can show them that it's actually been two weeks since the last shower. This was once a great community. Thankfully, like so many other families, we are no longer there.

Way over sold by sales team. Staff is overworked and undertrained in dementia care. Understaffed. Food is cold and underportioned. Activities are few and not stimulating. No spaces are clean thus lots of illness. Communication with families is poor. Memory care plays a third filled to independent and assisted living. Deeply disappointed for our father. Unsafe and unhealthy.

DO NOT be fooled by the smiling faces that greet you and what looks like a nice facility!! Things are NOT what they seem! There have been WAY TO MANY things that happened that don’t add up. STAY AWAY!!!

11/2023 My dad has now lived at Harborchase of Gainesville for over 3 years (since April 2020). I have repeatedly addressed continuing problems with administration staff in regard to his care services, that he is paying for as contracted, NOT being provided properly and consistently. I have been given many excuses for not providing his care service assistance and I have been given promises to correct the problems, but the same ones continue unresolved. I even have a video camera in his room so I can monitor his care regularly. IF YOU ARE EXPECTING YOUR LOVED ONE TO BE CARED FOR AS SPECIFIED IN THE CONTRACT AND "PLAN OF CARE", then go somewhere else. I have talked to other families who move their loved one after complaining many times. This just seems to perpetuate poor business practices and does not hold them accountable. I have retained an attorney to help me hold them accountable. [name & contact info removed]

It was referred to me by A Place for Mom.It was also closer to where I live so I am closer to visit her weekly now. The facility is under staffed. I would like my loved one to be involved in activities. But again there's no staff to help get them there.The service is definitely not worth the cost.

My wife and I recently had a very unfortunate experience while preparing for my mother-in-law to become a resident of The Windsor of Bradenton. This one star rating could've easily been avoided. The facility is well-kept. The apartments are nice. The food is very good. However, there is one person, who made the experience into a 6 month waste of time due to her complete lack of professionalism and tact. The really unfortunate part of this, is that this person is the Resident Director. Her total deficiency in emotional intelligence really should preclude her from being in this important position. This position requires someone with empathy for people that are making a life-changing decision for their parents. Very sad that she is devoid of a shred of it. We spent 6 months committed to moving mom to The Windsor of Bradenton. Preparing ourselves for the big move. Talking with staff and visiting and getting every indication, even after mom visited, that she would be a great fit. All this