Legend Senior Living

Windsor of Gainesville is not the place you want your loved one to be. Had to hire a caregiver to make sure the resident is taken care of. Constant turnover, no accountability for anything that goes wrong, management does apologize for anything and food is horrible.

The new operators, Legend are despicable liars and scammers. Staff turnover after Legend took over from Brookdale > 100%. Patients are moving out by the droves. The new Director [name removed] is an absolute snake. They are currently locked down and called to say they are raising care costs by 70% in the middle of a Global Pandemic. Totally unprofessional. Care is pathetic. The talking heads in Wichita made many promises and have delivered on NONE. Don't walk away from these thieves. RUN.

Zero stars is more than they should receive. Severely understaffed. Residents aren’t being fed consistently. Meds not being given consistently. Care severely lacking bordering on elder abuse

The director [names removed] is awful. He has zero communication skills and is rude and disrespectful. My dad has had numerous infections and was just hospitalized for a week due to the lack of care given for his Foley catheter. I didnt see [name removed] at the center for a few days, and much to my shock, I see in the Gainesville Sun and numerous social network sites that he has been arrested for burglary! This prompted a background check by my family only to realize a skimpy resume and that the man is unqualified to work with our vulnerable elderly. This center is also famous for over promising on what they can deliver. Sadly, they do have some very wonderful and caring nurses who are overworked due to the constant turnover of help. I would not recommend the Windor, be very careful if you do. This will not be a worry-free environment, you will worry daily and must check on your loved one constantly.

The place is beautiful to look at but the rest is lousy. They don't serve what is on the menu or if they do, its cold and small portions, skimping more everyday. The aides are not trained very well and are very lazy. They are ill-informed regarding medications and don't follow through when residents are sick. The management tells you what you want to hear and then disregards what you have said. Staff walks around complaining about their jobs all day.

I give no stars. The employees are Not trained or supervised. The facility is understaffed, dirty, constant neglect. Stay far away!!!

This is not a place for anybody who has any medical needs. The turnover rate of staff is horrendous. You Can Count Their tenure by days not months. If a patient cannot advocate for themselves their room will not be cleaned, their laundry will not be done; towels and clothing went missing from day 1. Family had to repeatedly replace everything at our expense. Although the lobby is well furnished this is not a friendly place for patients. When my parent returned from open heart surgery nobody greeted him nobody said hello... despite the overly zealous introduction on first day of smiling sales reps, no doubt satisfied that they had met their sales quota for that week. Beds are not supplied you will have to rent one. The actual memory care unit is locked so this rating is for assisted living only, and I am warning others do not put anybody you love here unless you don't care about them.

This is strictly a memory care bed & breakfast. That's all they can handle, & they don't even do this well. They lost my parent's laundry starting on day 1. No one with medical problems will be properly maintained here. The smallest change in the patients' health will become YOUR WORST NIGHTMARE. The most miserable people work as aides here - the great aides always leave for better jobs elsewhere. The nurses are mean & incompetent. If a patient can't ask for help they will leave them in their room for days without cleaning the room or bringing them fresh food & liquids. The on-site medical care Sunrise promises is a SCAM. Patients don't see a dr. unless you beg and the 'in-house' doctors (who are NOT on-site) never ever return phone calls. People die waiting for their meds to be adjusted. PS: SEVERE turnover on all levels of staff here. Complete apathy. Don't put anyone you love in this well furnished [language removed].

My father was currently in Michigan in a rehab facility and had to undergo some surgery. The sales lady [name removed], really wanted my dad to move in ASAP, but I explained that I wanted him with me for 30 days. I wanted him stronger, and get use to the move given any confusion that would come with such a huge change in his life at 88 and mild dementia. When I believed he was ready, they sent their nurse out to evaluate him from their community. I didn't want to even move him from my home. It was the hardest choice I had to make, but I have a special needs little boy and I couldn't juggle them both. The stress was too great. Upon move in, we had a few hiccups with the new surroundings, but once he got use to the place, which took 2 weeks he began doing everything! He sang for the staff and residents, he did bible study, movies and bingo! He finally wanted a pair of glasses again so he could do more here! It was his home and he was SO happy! I was happy too because his dementia didn't even seem to be around disturbing his life anymore. He could remember everything he did in his days there when we would speak on the phone. Reason for the 1 star review: Staff members kept leaving. In just 2 months of him living there they went through many new employees including a director. We noticed medication on his nightstand the next morning that a nurse did not give to him the prior night. I was pretty upset regarding this, but problem was rectified. Next was finding pills on the floor that didn't make it in his mouth. Then came missing doctor orders from the hospital, medication not being filled and causing issues with his CHF. Both this establishment and hospice took credit on this mistake and we sat down to discuss to make sure this didn't happen again. We were unhappy because he put on such a large amount of water in 5 days. He was happy with his home and moving him would only cause more issues given he didn't have many more months to live. He then put on another 5 pounds overnight so at this point we decided to get him in the hospital to see if IV lasix could get more weight off faster (like it did in August & September when he was living here.) That way moving around would be more comfortable and my brother (that was flying in the coming week from San Diego) could spend our last Thanksgiving with him. When the hospital and his doctor released him from the hospital to return back home, Prairie Houses Director [name removed] said he could not come back. The hospital worked hard trying to find a new home for him. Two assistance living places came out to access him. They said he was just fine to move in. They both didn't understand why PH had a problem with him returning home because he met ALL guidelines for assistant living. He just had a lot of swelling but was still able to walk and get around. The director at PH wanted him to go to skilled nursing facility (which his doctor DID NOT BELIEVE HE NEEDED nor did the hospital), so the hospital had to re-admit him and call his doctor to get him to write a order for a skilled nursing facility till we could find him a new home because the hospital records stated PH didn't want him back! [Name removed] however said that wasn't true, and given my father WANTED to go back to PH we completed their request to get him to go back to his home. The first night at the skilled nursing facility they forced him to go too, my father was scared (keep in mind this was thanksgiving week our last holiday with our father) my father called me crying wanting to go back home. I called [name removed], offered a sitter or hire a nurse to sit with him 24/7 if she was worried. She wanted till Friday. I complied again. Refused my request. This was what she wanted was someone to keep an eye on him, so why send him to another new place to confuse him anymore! On Friday I called and asked if he could return home with a nurse/sitter. Again she needed till Monday. Friday I arrived at the facility, PH forced him to go to. He was in a corner, in a pissed soaked bed, they lost all his clothes, he was in a dirty shirt and had no pants on because they lost them all! He was scared, confused and didn't understand why he couldn't go home! PH set him up to fail! My heart was broken! After speaking with an employee at PH, [name removed] had no intention on letting him back over pride! I wasn't going to sit around and wait till Monday to hear another lie and place my father through more pain! So I moved his belongings to a facility. The nurse already had done his eval when he was in the hospital and actually felt at the point he would be on the lower level of medical care. PH, didn't listen to me, the hospital or his doctor that they believed he was fine to return home. My father gave up after that! His thrive to live ended in that skilled nursing facility. When I got him out he didn't know why he couldn't go home to PH. On [date removed] a month later after this PH ordeal, he moved to a hospice home to die. On [date removed] he passed away. Not one person showed up from PH to pay their respects! They kept saying how precious of a man he was! Yet no one could come or send a card! What [name removed] did there was frowned on by MANY employees current and past! I have no ill feelings for the people that work there other then this Director. She did not follow state guidelines or the lease agreement. She let her pride run the show. I find what she did evil. I hope she is proud of her actions. She truly hurt my father! He had been through enough! Why 2 other Assistant Living places found him completely suitable, but she was concerned of him coming back there from him being on IV lasixs, yet he did it back in September and returned to PH (now on hospice) with no problems and I even offered a sitter/nurse this time around to stay with him. They need to get stable, professionals here. This director runs the show on emotion not professionalism. My father had such a short time left and he should of been able to live it out where he wanted. She ruined that for him and for that there is NO FORGIVENESS! I will state that they still owe me money from the day they said he couldn't return! Still waiting on the check for the 10 days he wasn't allowed home that I already paid for. Another beware! Beware of their pharmacy.

This is the worst place to put anyone you care about. The level of care is terrible and the quality of the food is awful. The manager of the facility is rude and unprofessional. Nurse aides are not responding to alerts for long periods of time, if at all. Nothing gets done or looked into by the corporate office, they just want more of your money. The positive reviews written here are from the employees of the facility. If you have family living here and have issues, you should contact the Oklahoma state ombudsman.

Whatever you do, don’t place your loved one in this facility! They are extremely short staffed. There are a few very good caregivers but most of them are terrible. We witnessed a caregiver yelling at at resident that she was not their servant. The incident was reported and she is still working here. Eventually, the good ones leave because they are overworked and left alone to tend to all of the residents. Nights and weekends are especially bad. When management isn’t there to oversee, employees don’t perform their tasks and many times don’t show up. Meetings with management do not help! The management says they are working to correct the problems but nothing ever gets resolved. We pay for a lot of services that are not being given. His room stinks to high heaven at all times. Showers are skipped frequently, medications are not given when they are due, and if your parent needs help to go to the bathroom, you better be there to take them or it won’t get done. So unless your loved one is capable of doing EVERYTHING for themselves, or you plan to be on site 24/7 to give them the care they need, this is NOT the place for you. In my opinion, meadowood is guilty of elderly neglect and the state should shut the place down!

We have moved my Mom to another home. Our experience was unexpectedly bad. The facility is beautiful in appearance. The Executive staff are over the top friendly, but in a plastic, customer service way. Some of the nursing and care staff were excellent, but there are not enough who care. Too many who were directly involved were not professional. They acted like it was drudgery when asked to help and seemed frustrated when helping. Many times we found the same individuals talking about trivial matters back at the tables in the dining room. My mom had 5 falls in less than 1 month. We were not told about the 5th fall until hours after it happened. Due one of these falls, my mom broke her wrist. She fell again on the same wrist and re-injured the break. After the 5th fall we had her taken to the hospital and asked that she did not return.

My Mom fell the first time and they didn’t call me, two days later she fell and broke her hip, they talk a good line when they’re signing you up to get your money, it’s got an eye appeal that fools you, but you have to “pitch a fit” to get any problems resolved, I was extremely disappointed

Do not put your love one here. After the fact we heard many bad stories about this place. My father was in this place for a brief time. They had him in the wrong area of the place and at night he was found laying on the floor of his room.... no supervision at night he was rushed to the hospital and died... do not let this happen to you. Heartbreaking. They didn’t even give back the money that was due us being he was in there a brief time.. Put cameras in your room if you are there already and monitor what is going on at night.... I wish we would have :(

This place is a nightmare. Don’t be fooled when you go an meet with them. My father was here for a brief time. He was put into the wrong area with not the right supervision. He was found during the night on the floor helpless.. they rushed him to the hospital where he later died. They were not taking responsibility for their actions... I would not recommend this place to my worst enemy, if you are already stuck there buy a small camera to put in the room to see what is going on. They were certainly not checking on my Dad....To date they have not given us back our money. Just terrible.

This facility claims that they have 24hour nursing services available, but there were months where no RN's were available on the weekends. Office Staff is not kind (once you're moved in). Portions of food are very small and not tasty.

My Mother was in Memory care, father was in assisted living. The first night no one checked on her from bed time to the morning shift. She went to the bathroom herself and and had an accident on the carpet. NO ONE was going to clean it up til the next day. Her room smelled heavily of urine. When she moved out, there was blood on the hall carpet for over 36 hours. She had an untreated open wound for 5 days. Finally treated the night before she left. She was not showered for over 2 weeks when she got there and not very often after that. The Executive Director was on her way out when they moved in and was never replaced in the 4 months they were there. Decoys were brought in for the state. Other ED's were splitting hours between theirs and this one. The sales person did her job, if you have problems when you move in don't look for any help from her. Fill a room and move on to the next warm body. My previous 2 negative reviews have been removed from this website and I just called the 800 # to see why? Real reviews should be on here. [email removed] No spaces in the email. I wouldn't let me post!!! Please ask questions!!!!

Large staff turn over. Many agency aids assist day to day. Small staff for number of residents. Management company in Texas is out of touch. When they are in touch from time to time they over promise and do not deliver! The food is good, the facility is lovely, the care is far below promised.

My mother was there for 4 years on the AL side. They didn't tell me they had found her roaming the parking lot several times until months later. When she showed signs of a UTI, they didn't even have the common sense to do a UA. When she fell and hit her head and broke her elbow, they didn't call me for 2 hours and did not call an ambulance. I took her to the hospital and they sent me with someone else's med list. When she came home from the hospital, I hired a 24 hour CNA for a week she was so bad. The chef [Removed] my CNA out of the dining area because it "looked bad".

When this faculty first opened it was excellent. We felt great about moving our loved one here. Since it has been taken over by Sage Senior Living and renamed as Kyffin Grove the facility and the staff have gone down tremendously. The director’s focus is completely misdirected. Our loved one has little to no interaction and the floor is dirty with stained carpet and seating. DO NOT send your loved one here!