Legend Senior Living

Don’t be fooled by the shiny new building. If your loved requires memory care, and all that entails, you will regret a move to this facility. There are a few good caregivers, but they are only there for one shift. If you can’t be there to oversee care multiple times each day then you can’t count on things being done the way they are supposed to. And don’t count on administration or head nurse to do anything but make excuses. Worst mistake we ever made

They tell you that is ,[[name removed] the Director and [name removed] the sales person how much they care about seniors and want to help you make the right decision for your future, you give them a deposit ,and decided it’s not for you, and then try to get your deposit back which is refundable I’m trying to get mine back going on 2 months. But they get 5 percent if your a day late with your rent. These people only care about your money. Beware

I would suggest if you are looking into this facility, you should look very closely. They do not work with residents/family and do not follow through with everything they offer. The residents rooms are dirty, they “forget” about laundry and are so short staffed that they cannot provide the basic needs for their residents.

Walk away. The service from legend is not worth the price tag. The staff turnover is ridiculous. They are on their 3rd or 4th person that directs their head of nursing. The management works more against you than with you. The employees are great, but are so overworked they are not able to do activities with the residents or to provide good care.

As our parents needs progressed, the staff did not meet their obligations in terms of her plan of care. She resided at Regent Park from 2017-2021. We agreed to pay for additional care but the implementation was not adequately implemented on the part of the nursing staff. We do want to acknowledge specific staff [names removed] who were very helpful and responsive. We know many families whose loved ones will need this level of care. We will not recommend this facility to them.

This place promises the worl but fails to deliver 1. We were told residents could pick their meals from a menu which turned out to be lie 2 we asked for blinds for my moms room nothing has been except for make shift blinds we put up 3 we asked about getting a small coffee pot for Her room no answer It is like one the have your money they don’t care Sisister and I think we made a mistake

My relative is at this community & we are in the process of moving her out. We have not been allowed to visit, since she moved in early last year. We also got a notice from Corporate people M.J. that a staff member tested positive for Covid & that they are testing on a weekly basis again. I don’t understand why the staff members are NOT vaccinated, since that is a requirement for all of the people living at this community. They are so short staff that they aren’t admitting any new people into the community (a friend recently inquired & was turned away; they wanted to know if they wanted to move to a sister community in Lansdale, NO); I’m surprised the State hasn’t been in to close them down… I know that we have called several times, since it takes them 20-25 minutes to answer a call bell, when people have to use the bathroom & instead they soil themselves. Whenever they open back up again… don’t bring your loved ones here. It’s a brand new beautiful community, that was 14 mths ago.

Do your research. Contact Bucks County Department of Aging and inquire about complaints filed. Inquire about staffing. Inquire about attrition rate. Be diligent before placing family member here. Looks can be deceiving.

If your person still has all of their mental and physical capacities, it might be okay. But if either is compromised at all, do not go there. They do not have enough staff. We just had a terrible experience there. My loved one arrived there with his hospital gown on and left there several days later with the same dirty hospital gown on.

The CEO is a dictator force the employees to get the vaccine violation of crew rights, doesn’t follow residents diets, roaches everywhere [name removed] is anti ethic, unprofessional ,no respect or compassion

My loved one lived there for a month and got assaulted there. Another resident got in a fight with him, bit his hand had, and I had to take him to the Emergency Room. Which was not too pleasant. My loved one was in memory care, but it was evident right from the beginning that he was more comfortable when I was there and would take him up to assisted living. I asked the director to evaluate him again, and she refused to move him. I expressed my disagreement with her, and she was pretty bold with me about it. So I went to her boss, and he didn’t want to hear anything I had to say. My loved one had already been assaulted there, so I pulled him out of there.

Our loved one was in the memory care unit for less then two months before we pulled them out. During our loved ones stay there were no activities to help stimulate our loved one physically and mentally. The head nurse was of no assistance with anything or anyone. The head nurse did not engage with any of the residents and never returned our calls. It was not a good experience

The activities looked phenomenal which is why we liked this facility, however they were incompetent and could not care for the residents they oversaw. They could never give you all the information correctly, or let the families know when they were not able to medically care for your loved ones anymore.

Six days after family entering vivid lockdown happened. We were not allowed to see our family member at all for months. Only staff was allowed to enter. While only staff could enter the facility we lost 3 electric razors, 4cell phones, 2 watches and doZens of arrivals of clothing. After 7 months family member went to the hospital I on release we were informed he could not return giving us 24 hours to find a née facility.. To date we have not received the deposit back nor a refund for the month he was in the hospital. They sre unwilling to have a meeting or talk about all that happened! Now at a new facility 2 miles away we have been able to visit daily nothing has been stolen the staff is plesant and willing to help with any needs, Legends was a nightmare!!!

The sales people are very kind, they are good at their job, however the assistant to the nurse was very rude. When we visited we were very hands on, very helpful and we were straight forward with the staff about our loved ones health. They promised they would not kick anybody out despite their health or behavioral issues. They reassured us everything was going to be okay but that was not the case. Our loved one had several outburst which caused some behavioral issues, she quick eating, drinking and not taking her meds. She became very paranoid. They did not have the activities they promised because of the short staff and the holidays. The night staff would hang out playing on their phones while the residents were wondering the halls. Our loved ones items were disappearing, they just did not handle the situation properly or follow through with the things they had promised.

They said my mom was out of control, disruptive due to dementia they wanted to put her in the Alzheimer’s unit and they drugged her. She is in Atria Westminster now they love her to death and no she’s not on any drugs

DO NOT SEND YOUR LOVED ONES HERE! There are too many instances to list on how bad our experience was with Legend. They have the rudest staff I have ever encountered ([names removed] even the corporate offices...the list goes on) They straight up lied us on multiple occasions and then tried to cover it up. Upon moving out, my loved one's room was disgusting. Moldy food containers were found around the room and it looked like nothing had been wiped down or cleaned in months. (We have pictures) Please do yourself a favor and steer clear of Legend of Broomfield. We could not get out of there fast enough. DO NOT SEND YOUR LOVED ONES HERE

I would not even go to this facility, they don't have registered nurses on duty and their memory care staff would make fun of the residence. I would not recommend this facility to others.

Legend most likely is a good fit for some families. I would encourage families to spend time there before to placing their family member there, ask a lot of questions, and and visits often. The head of nursing does assessments. Make sure those assessment are properly done for the proper placement of family member. Upon assessment, they said they could meet my loves ones needs but could not and did not.

My mom was there for 2 weeks. Sales lady lied about overall price. After she was done kissing kitchen staff person in her office. Very displeased. Got my mother out!