Legend Senior Living

Not good! Dad fell out of his wheelchair or recliner multiple times while at Legend. But the last straw for us, and Dad, was when they over medicated him and we watched him slump over in his wheelchair and lay across his side table. (We could see all of this on the camera we had installed in his room) I had been trying to get Dad to answer his cell phone for at least 30 minutes. When I checked the camera to see if he was perhaps not in his room, I could see him sitting in his wheelchair next to his phone and I could hear through the camera that it was ringing. Dad continued to slump further and further until he was laying sideways on his end table. After multiple attempts to get someone from Legend to check on him, I decided to call 911. The director texted me and said he was fine, and just resting. She assured me that her staff had checked on him and he was doing well. The ER docs however, said he was WAY overmedicated and was in "bad shape". Does that sound like he was fine?!

Need better communication with responsible party. I.e., monthly progress or problems with resident. Need a diabetic menu. Toilets cleaning and bathroom areas needs more effort and attention.

It looks nice, but the staff is uncaring and disrespectful. Basic care is not consistently provided. Food is fair not good. Safety issues, a resident fell down the stairs in his wheelchair resulting in broken bones and nothing was done to help prevent it from happening again.

In a nutshell shell the are terribly understaffed and should not be operating with out the proper people My Dad fell and injured himself too many times to count in a 6 week period and I had to find him a new place Would not recommend that place to any one

Looks nice on the outside but the level of care is lacking. Do NOT recommend. They need better aide staffing.

Staff need to have better qualification and skills. They also need a better administration. I would absolutely not recommend Legend of Lancaster to anyone.

It was supposed to be for respite care There was a bait and switch when the contract was signed. Also pharmacy management sucked. Would not recommend this facility to anyone, unless you are very careful when reading contracts.

Visiting there last week was a really bad experience. Over 20 residents and in the nearly 2 hours did NOT see a member of staff !!!!! The bedroom was untidy and unmade bed , not even clean ! Bathroom had No toilet paper ! , bedroom had no paper towel at sink and no tissues !!!!! Messy bedside table either magazines from Sept !!! No other space for personal items ! Patient doesn’t read book but many books dumped in room !! On leaving went to bathroom out side unit and IT had no paper towel !!!!!! Overall , very very disappointed in cleanliness and total lack of care for residents !!!!! Disgraceful.

It appears to be a nice, well maintained and caring facility during the initial tour. However the executive team lacks empathy and concern, it is poorly managed, understaffed and rampant. I wouldn’t recommend it under any circumstances.

It’s a beautiful facility and most of the staff are good. Unfortunately, the management needs a complete overhaul. Total lack of communication and weeks of unanswered phone calls. When you finally do speak to someone they try to pass the blame onto others instead of accepting responsibility.

There’s a few things at Legend at Silver Creek that should be fixed that I noticed plenty of time when I come to visit family. I feel as though that the higher ups are not appreciated of their team when it comes to med tech and the caregivers. they do a lot for family from caring to answering questions when the higher-ups can’t even give a call back. These are some things that should change when it comes up to the higher-ups and show improvement to your staff and not belittle them or talk to them like their kids if it wasn’t for caregivers or med tech this facility wouldn’t be able to stay open!! A big thank you to the Med Tech And Caregivers!! Wish you all a wonderful holiday

My dad actually needed good care, and the staff there was useless at providing it. He was sent to the hospital a dozen times via ambulance for renal failure and bladder infections that the staff there failed to detect So I'm sure it's fine if you have a healthy parent but if they truly need care this isn't the place

I would say upper management was rude and argumentative. The memory care side was dirty n staffing was slim. Food was poor At meals many residents ate in soiled underwear or urinated when sitting at the table with no one there to clean it up or change the residents clothes. I can say the activity director was good n kept many residents busy. Its a large memory care unit and while staffing was poor on days, nights at times had maybe 2-3 staff caring for 54 residents in attendance

The overall experience was terrible, we never got a chance to test to care services because we had to leave due to the bad experience. The community however was very clean. The sales guy was a 5 for friendliness, and the receptionist was a 4 but the next 2 in line receive a 1. Based on our experience I could not recommend this facility

My parent has been at Stone Creek memory care since April and it was awful moving them in, due the traumatization and terrified state. They finally became adjusted and stopped trying to escape. Now due to the terrible service from the employees who never seem to want to help, if they can be found not on their phones, the laundry staff who have to be asked to do the laundry and then place the laundry in a ball in the closet, or the admin team who fails to file the insurance claims on a timely basis we have having to put my parent through another stressful situation of moving them to another facility. I would never recommend placing a loved one in this memory care facility.

they barely acknowledged that my husband was there when we got there! Their head nurse left and a new one took her place... she had an entire month to contact me to see what meds my husband was on.. never called I didn't even meet her until the day I arrived...we were sitting in there and barely anyone apple to us...the head nurse spoke to me once and left for the day and didn't even bother to come talk to me about the meds...the aides didn't even know who he was left alone didn't not even that he was coming. No one took them under their wing to acclimate him to the new environment. the aides couldn't handle him so they ended up calling the cops and the stupid nurses want to act like doctors saying he was sciczo... so much more my review will be detailed!! Place charged me money to hold a room for nothing I took him out of there the very next day!!! He was only there for one day... one day!! They robbed me of [fee removed] dollars to hold a room which they didn't need to cause they were not even close to full... hate that place!

My mom was only there for a little over 2 weeks. She fell one week and they never told us. We noticed bruising on her hand. That same week she fell and broke her shoulder and hip. So needless to say after her surgery and hospitalization we took her out of atria. The place is beautiful. The majority of the aides were nice. However, they are not well equipped to deal with dementia patients who are further along in their disease, like my mother. She's now at a memory care and skilled facility.

The memory care always had dirty floors and the food got worse it was cold and the turn around of staff was not good. They had no one to do activities with the people so I moved him and they were going to increase the monthly rate and not give anything better This is not a place I would recommend to anyone.

My uncle is there. I have gone into his room blazing hot. No working air conditioning. Chemical smell was terrible from the AC burnout. Water on the floor from leaking shower along with mold. He was in filthy clothes. He has fallen due to improper cleaning causing slick floors. They left him all night bleeding with skin tears. They are very defensive when you bring anything to their attention.

Do not take your loved ones here if you have any care for them at all. They will sell you but in the end your loved one will be miserable. Horrible staff who really just don't care. Management is incapable of providing any service or care. Do not recommend.