Legend Senior Living

Most of the aids do not treat the elderly with care. I know there are people shortage but they are hiring people who look at health care as a job and not a vocation. My father went there from the hospital and was in a wheelchair, he needed help bathing, after the first experience (where he said the ladies-2 of them- tossed him around and were rough) he figured out how to do it himself. The manager of patient care (it took 8 days to get her to get in touch after several emails/phone calls; my dad was there for 2 weeks), they did his laundry one time which was the last day he left. Before that I took it home because she never told us what day, never answered questions. She was the worst of them. I bought disposable chucks, gloves, body wipes, everything that was supposed to be in the room but they didn't get around to doing until the second week. Most days he didn't see anyone in his room but the nurses for meds. No one helped him get ready for bed or really cared. I should have sued them for feeding him bad food. I was out of town for 2 days and didn't know about it until I got back. No one called me, I heard it from my dad when I got back. There was one aide my dad really liked but she filled in on his floor (she worked on the floor above), she was nice to him and showed compassion and one of the guys who worked as support staff, he would stop in and check on my dad. This was supposed to be where he went to get stronger before he went home to his place. As a former nurse, I was appalled and angry that at a "rehab" center, this was the level of care he received. 2 weeks he was there, I would have been better off just having in home nursing care spend a couple hours with him. It would have been more time than the staff spent with him.

Poor management and follow-up. No concern for the health and wellness of their clients. Medications changed by doctors without notification (which put my loved one in the hospital and probably would have died if I did not move him out), unhealthy food choices and quantities, under staffed or no concern from most care staff. Horrible facility- it presents itself well but once your loved one moves in, very disappointing from top management down.

Very expensive nursing home. Peanut butter and jelly sandwiches for dinner? Last night it was a cold tuna sandwich on cold toast. Mom said she scraped the tuna off the cold toast. I would not give cold toast to anyone. We are paying almost $[removed]a month for that? Where is the money going? You should be ashamed of yourselves.

My mother is now at legends for a little over a month and it has been a complete train wreck!!! Second night there she fell out of a bed that was to high we asked several times to get the bed lowered but the request was way out of there skill set . So mom broke hip surgery and then to Cordarra rehab that experience was a horrific experience. Got mom back to legends and they lost her hearing aids, they blame her she is 91 on hospice had hearing aids 15 years never lost them as they are very important to her as she is def with out them. Management would not take responsibility even though it is in her care plan. Done one took her wheel chair out of her room in middle of night management made no attempt to find it . Hospice had to bring another one. On several occasions I went to visit mom she was in bed dirty needed help and her call button in a table across room . She is 9- unable to walk but the manager said it was my mom’s fault … management is morally bankrupt. No honor, no shame, no

Our experience was poor in most every thing. Walked into their apt and it smelled of urine. [name removed] was laying in a wet bed , wet clothing. Laundry wasn't done as we had been told it would be, went at supper time and she wasn't eating and she said she didn't like it. I ask someone with a badge that said food on it if she could have something else and they said the other offering was salad and she could not have that because of swallowing and I said so is she just supposed to go to bed hungry and they finally said that they could get a grilled cheese sandwich and she said [name removed] said she would eat that it took 4045 minutes for it to come out by that time they had passed out cookies and she ate cookies and wasn't hungry anymore. Then there was also changing in staff two and three times in the short time that we were there so we couldn't get any support from them because we didn't know who to even ask most the time. Just a very unpleasant experience.

My mom was in assisted living for a few months. I got a call after 4 pm one day from Harrison telling me we needed to find a sitter for my mother that evening or we needed to put her in their memory care unit for her safety immediately. We went ahead and put her in the memory care unit. We received three phone calls in the spam of a couple of months letting us know my mother had gotten out of their secure memory care unit. Also, they weren't able to give my mother her medication. They said she refused to take it. My mother's room in the memory care unit was always a complete mess. We caught them in multiple lies. My mother was not cleaned properly. I would never recommend this place to anyone.

The food was terrible. The messed up her medication several times. The facility had constant turnover. I feared for my mother's safety. I moved her out and the facility wanted to charge me because I didn't give notice.

My 91 year old dad resided at arbor house for 2 1/2 years. About a year ago, the place was sold to legends and it quickly went downhill. They were constantly understaffed. We tried going to the director, [name removed] with our issues and eventually spoke with [name removed], director of operations and [name removed], V.P. of operations, to no avail. We formed a resident/family council and called for town hall meetings only to be met with resistance. Dad received the wrong medications and had missing medications. I contacted state and after their Investigation, my dad was evicted with a 5 day notice to vacate. We spoke with state officials and our ombudsman but, decided he’d be better off with a company that cares. If you love your family, please don’t consider Arbor House. You will be very disappointed.

Our dad’s medications were mismanaged every single day for over a month. Errors involved giving wrong doses and letting a blood thinner medication lapse. No one on staff even noticed. It was our dad who brought it to our attention. When we raised this issue, it was first denied, then minimized. No one could give us a straight answer about how long he had been off the blood thinner. When a date was finally provided, it turned out to be incorrect. It was only after we contacted the pharmacy that we got an accurate timeline—which was different from what Legend told us. This level of disorganization and misinformation is inexcusable. After requesting a meeting, we were surprised to find that two corporate representatives were present—without any prior notice to us. When we asked about this, we were told that sometimes families get “nervous” when they know corporate will attend, so they aren’t always informed. They said the med mgmt fee would be waive but then tried to make us pay half.

The head of nursing is extremely difficult to work with. She made up her mind early that my friend was not going to work there. We had to bring him there for a full day to see how he would do. I knew he would love it and he did. She was sure he would try to leave. She then made us have him evaluated by a behavioral psychologist and when she said it was the best place for him she allowed him to come but made it clear she was not happy. She accused him of trying to take off but he was sitting in the garden with another resident talking. He had a bad night. She called 911 gave them false information about his condition. Said he was a diabetic, he is not. He got upset when his phone mysteriously disappeared and she said it was not missing but could not provide it. The straw that broke the camels back was the 4-5 times they told the rehab facility that they would be over to evaluate him them never showed up. When we called her she was always in a meeting and never called back. We talked to an attorney. But realized this was a battle we did not want to win. If he returned we would worry about how he was treated. They told the facility that he could not come back. The family was NEVER notified or given a reason. We were just given a deadline to remove us belongings. He was there for just a few weeks and no $$ were retuned. Felt like a scam. Get them in collect all the deposits and find a way to get rid of them. The majority of residents do NOTHING all day but sit in the lobby or other rooms. They want $$ but do not want to actually care for them. There is another resident from my park that came there after my friend was basically kicked out. He is miserable but has no family to advocate for him. Dealing with them and the aftermath of finding him another place after they falsely described his abilities was exhausting. I would not want to take them on ever. If anyone asks me what experience I had I would tell them I would be homeless before I would stay there.

Understaffed, they never seemed to try and acclimate my mother into the facility. Seemed like they wanted to get her in there and once they did that was it. Alot of staff turnover. The levels that they base their cost structure on was nonsense. My mom went from a level 1 in alf to needing level 4 memory care. How is that? Memory care is over $[removed]k month. We moved her out at that point.

Understaffed and not sufficiently trained. No consistency in staff schedules which makes it difficult to build relationships. They can improve by; Better training with appropriate interventions to manage behaviors associated with dementia and memory challenges.

All they are Interested in is money not the well being of the elderly They are all the same.

It was terrible. They changed ownership the week we moved in. Most of the staff quit and most residents left. Father and law was in a facility of 40+ people with only 2 staffers. They refused to provide transport and we had to hire a driver to get him to PT. We are finally moving him out next week.

The Windsor is a horrible mismanaged facility with a staff who does not care, starting with their director [name removed] My brother had moved out of there to [name removed] It is bright, cheery, clean and the staff cares. At The Windsor, I was paying extra for my brother to receive a shower and shave daily. Lucky if he was showered and shaved a couple times a week, but they were charging me for that service. The doctor at their facility changed my brother's medication without informing me and took him off of his memory medication critical medication for him. She also administered his blood pressure medicine at the wrong time of day, which could have contributed to a fall, which caused him to go to the hospital. When I ask how that happened nobody there took responsibility and they said it wasn't their area. I would NEVER recommend this facility.

We would give the overall experience a 0. They didn't care for my moms infection in a timely fashion, she fell, broke her hip and had a concussion. It was 2 hours before they found her. She requires way more care now.

I do not recommend Ridgecrest McCandless. Although the amenities are very nice we have not had a positive experience with the level of care and services being provided. At the time of this response, and in my opinion,, Ridgecrest McCandless has not honored our agreement, Legend Senior Living core values, philosophy of care, and pillars of practice. They have not honored our parents preferences for care, and/or provided the care and services with empathy, dignity, respect of self, privacy, choice of care, and the personal interest of our parents.

My warning would be to read the contract. You have to leave 30 days notice, even if you die. We did not have a good experience at Sunrise of North Wales. One other thing, the client has to pay for his room and his care whether he/she is there or not. My friend spent 20 and then another 20 days on his care even though he was not there. It was like pulling teeth to get money returned. Of course, we never got a copy of the contract we signed….that’s another warning sign.

A place for Mom should update the info here because my family remember lives here and they don't have most of the stuff on the list the care is terrible they're only interested in the bottom dollar. They have constant turnover they mess up medication. They had a lot more to offer when my love one first moved there. Management is terrible; they lie and you can only get them on the phone when you discuss money. Half the time you can identify the food they make. We were told that the special diet was included and it is on this list and after we moved in they said we would be charged EXTRA for it. We're trying to find a new location because Legend Senior living is buying up everything around this area. When you call corporate about problems nobody will return your call. But they know how to call you about additional money. It says they have transportation but they really don't they have to use buses from another location and only on certain days. We had to cancel many doctor's appts

I placed my mother in Stonehaven (which was the Linden) in December of 2020- during Covid. This is something no one ever wants to do. Things started out well. My mother wasn’t completely incapable of understanding things at that time and her needs were being met. Fast forward to 2025- this place is now owned by Legends and the turnover is insane. In the beginning I used to have zero issues with contacting someone about Mom. In the end, I wouldn’t ever get calls back. Mom’s clothes would go missing. Bedding set completely disappeared. Silly little things. I would receive phone calls on a regular basis to come in and sign a care plan, etc. I was always very responsive to their phone calls. Mom went on hospice - thankfully and at that point, they pretty much depended on her hospice provider to do her car. They no longer brushed her teeth. Her hair was only done on the days that [name removed] and [name removed] would come out.1000 characters not enough