Legend Senior Living

Firstly - notice that all of the reviews that you see are dated from when Legends was Brookdale. It is no longer the same facility. Legends is understaffed. Pagers are going off continuously. This leaves your loved one unattended and left places to be forgotten, which happened to our loved one. If your loved one is Independent, they would be fine, but if they have to rely on someone for daily help - the bare minimum will be done. Their teeth won't get brushed, their face won't be washed. We signed the initial contract and the price kept rising and fluctuating. We had to constantly advocate for our love one's care. We constantly had to ask about why they were not following the laws. The day we left - I was left in the medication room, alone, for over 10 minutes. Also, notice that most of their state violations are for falls.

Short staffed. Some impatient and rude nurses and aides. Some staff don't want to wait for a patient to use the bathroom, even if the patient is a fall risk and shouldn't be left alone. Could do better about basic hygiene cares. Food is good and cook and kitchen staff are helpful.

My Mother never became a resident @ Sunrise. She never transferred from the rehab center due to her dementia worsening. Paid a $3K deposit to reserve her room. Sunrise would not refund when notified that my mother was not moving into their facility, since her doctor would not release from the nursing and rehab center..

Beautiful place, but way too much turnover. If you are able to live in the assisted living area there are wonderful activities ( at least it seems so), but if you are in Memory Care, not much stimulation. No one answers the phone in the memory care department, and a lot of the time, it’s very hard to communicate with anyone. As soon as you start liking one of the caregivers, and your loved one gets comfortable with them, they’re gone. Way too expensive for that, as far as I’m concerned.

toured one day and showed up during meal another day. Meal was not tasty.

When we were looking for facilities for our mother we were told they had nursing services to meet her needs. Unfortunately this was not the case and due to their non attendance to these important factors our morher declined quickly and had to move after a few short weeks after ending up in the hospital.

This facility looks great and they promise the best of everything but once they close the deal the story changes. The nurses and aids are not supposed to do anything but patient care but We have seen them serving in the dining room and doing laundry. Management is unorganized, hard to find when you need them and fail to provide critical information to family/guardians. We've repeatedly asked for keys and codes that after 3 months we still do not have. Manager tells us it's someone else's job or that she didn't know we wanted them. Very frustrating. It all comes down to management. We're considering moving our family member out if something doesn't change. Management is placating and condescending. For the price there just have to be better choices.

Don't be fooled. Words can't express enough how horrible our family member was treated by management. Don't expect to get what you pay for if your family member needs any type of care. You must always keep on top of how your family member is taken care of and treated. The Facility was beautiful initially but went down hill with lack of proper up keep. Basics such as daily housekeeping and laundry is lacking and annually cleanings are needed. This is not a place where your family member will "age in place". Management will try to have you believe they treat everyone like "family" but don't be fooled. It's all about the money and not the residents. Some of the good staff are truly remarkable but the amount of staffing turn-over is unsettling. Sorry we ever thought this would be a "home" for our family member.

My loved one fell and it possibly was because there was not enough attention. We found that he needed more supervision and attention. It is a small place and cute. I like the community when I first toured it. He has dementia and I should have put him in a community that understood his condition. My advisor was great.

We were quite impressed with our tour of the facility. The dining tables were covered with cloth table cloths and cloth napkins. The staff was very friendly and seemed knowledgeable. Most importantly we were told that my dad would be taken care of as good or better than at home as the staff was knowledgeable about residents with Dementia/Alzheimer's disease. After dad became a resident, we didn't see the nice table coverings, the food was less than appetizing as it was almost always cold and the residents in Memory Care had to eat some of the food with their hands as the meat was not cut up. There were several times when we visited that dad was soaked with urine. The staff did not look in on him for hours at a time when we were visiting. He did not receive his prescribed antidepressants for 3 days in a row. My family and I complained twice that I know of in less than 2 weeks. Dad passed away on his 15th day at the facility. Maybe we expected too much from the staff and facility. I hope that our complaints didn't fall on deaf ears for the sake of the current and future residents.

My loved one has been in the community for a while now. So far, the services we have been receiving from their part haven't been what we expected. The staff need to be more attentive. The meals could use more taste and have better portions. At the moment i would not recommend this place to friends and family.

The caregivers at Meadowood Assisted Living and Memory Care are very caring and loving. I am really pleased with the care that are providing my loved one. I would rate the caregivers a 4 of 5. The community overall has been a challenge since my loved one has moved in. They have been short staffed for several weeks and the management and director keep stating that they are working on it. They have yet to fulfill this need. I have personally had to help other residents move from wheelchairs to chairs because there is a lack of staff to keep an eye on them. They have filled the activities staff position with very friendly and lovely people. However, they are not skilled or trained in working with the activity abilities of the residents. Some of the activities offered are not appropriate for the residents mobility or memory.

Staff not very friendly rep seemed fairly disinterested. Extra charge per pill for dad only 2 bed felt like hospital room

Our experience with Brookdale Gainesville has been mixed. It seems like a nice enough place, but the last bill I received was much higher than what was agreed upon, as they had increased her level of care to max without consulting or informing me. Also I do not believe the services they are providing her even match up with their highest tier of care, so I am not sure why they would be charging for that.

My dad has lived here for over 2 years. Unfortunately the level of care is not adequate. We have an out side care give for my dad from 8 - 8 every day. When the first care giver is there at 8am, he is still in clothes from the night before and has urinated in his bed. The staff has a the minimum level of training and are not paid well. They start at Rosewood and then leave for a better paying position. I can't tell you how many care givers (employed by Rosewood) I have seen come and go. There are only two care givers that I would trust with my dad. They have a new hire that did not have a name tag. Unfortunately, I wasn't sure if she was an employee or a resident. While Rosewood is clean and doesn't have the typical smell of a assisted living/memory care residence, the level of care is poor. They are hiring people that do not really care about the elderly and it shows. The two I referenced below are amazing and you can see the love and care they have for the residence.

Sunrise was a disappointment. Even though the facility is new and modern the Memory Care unit felt cluttered and confusing. We didn't find it was well laid out or warm and friendly and most of the staff appeared to be milling about rather than being organized. The rooms didn't appear to be well thought out either. Each room in the Memory Ward had a small kitchenette. We wondered about the use and safety of such an area in Memory Care. Janine conducted the tour. My sister and I agreed the tour would've been much shorter had Janine not tried so hard to appear to know every resident. Instead of us feeling at ease and comfortable we felt Janine came off fake/someone trying too hard, and left us with an uncomfortable feeling. We did not come away with a feeling of hominess or vacation like, it felt more like adult day care. There were no rooms currently available in the Memory Ward and rather than be asked if we would like our name to be placed on a waiting list it was suggested they contact a sister facility (Exton) and if they had a room we could place Mom immediately. Then if a room were to open in Paoli we could have Mom transferred to Paoli at no cost. My sister and I were both horrified by the idea. It is hard enough to make change for a dementia patient let alone plan on moving them knowing they would be moved again possibly in a month. Upon reflection I would say we felt like we were dealing with a 'Big Business' with no personalization involved.

I had been touring other Sunrise facilities, and stopped in at this one without an appointment. The girl at the front desk saw me, but just kept her head down. It was 10 minutes before anyone even said "Hello" or "How can I help you?". Compared to the phenomenal treatment I'd received at the Sunrise of Blue Bell, that was enough for me to not need to consider this location anymore.

This is a really nice place, it is clean and the staff are friendly. Mom is really enjoying it so far. But it is going through some growing pains due to a change in management. All of the issues have been discussed, and are currently being addressed, and once they have those worked out I would definitely recommend this place to anyone.

I don't know what was going on there that day but the manager was not in and someone else offered to take us on a modified tour but the third time she referred to the memory care unit as the "lockdown" unit I turned to my husband and told them we were leaving; we didn't even go and see the memory unit. It was a strange tour with an uninformed person and nobody could figure out who it was that took us on that tour. It was kind of a sensory overload, the downstairs had a very funy floorplan, going in and out of rooms, the archways and columns and I can't imagine anyone who has memory issues going through that part of the building. It would be very disconcerting and I know my mother would be a deer in the headlights.

My mother was here for almost 5 years and although she was comfortable at the facility I cannot recommend it. Over the years we had a revolving door of staff. Caregivers changed almost weekly and no need to learn the names as they would not be around long. They appeared to be usually understaffed. All the residents have call buttons and you will be told it is usually a 10 min response. This does not happen. 30 minutes is more the norm. Especially in the evenings. I have been there after about 8 and walked the entire facility and could not find a caregiver for help. I assume they were there but not available. Unfortunately, I feel this is probably happening at most facilities. However, that is still not acceptable. Also, the on staff nursing also changed almost every few months. I do not know how many different nurses I met at the facility but every time I needed one they were different. This also caused a problem with medications. The med techs worked hard but were understaffed or overworked, don't know but they made too many mistakes. At least three times my mom was given incorrect meds and it caused some server reactions that would have been critical if I had not been there to correct them. Screwing up meds is a Major problem as this is the one thing you depend on them getting right. Don't know how many times I found meds just sitting in a cup in the room. No one checked to see if my mom actually took them. When brought up to the current management the solution I was offered was "we will do more training" not a good situation. The food was only fair and I ate there frequently. Again, a continuous turnover is cooks was part of the problem. The rest of the staff worked hard but it seemed more in fear of the director than anything else. I saw many good staff "let go". There are a couple of good ones left but not sure how they stay there. Currently the current management is concerned about their liability, making money, and not the welfare of the residents. My mom has left. The place looks good but underneath there are real problems. If you put you loved one there be aware you will need to monitor all they do to make sure they get the care you are paying for, if you can't be there 3-4 time a week, well good luck. [removed] I gave it 2 stars as it was not all bad and I am not sure any other place is better. It looks nice, but the staff turnover, caregiver response, food is all sub par. Look at lots of other places before putting you loved one here. It is hard to move you mom or dad once they get in so make your choice well informed.