Legend Senior Living

I would give them a 2 out of 5. Food has gone downhill since Legends took over. Under staffed on aides. Keep changing the director and RN director

Overall it was a bad experience - we left after 2 weeks. It was usually clean. It was a bad experience with the staff and the residents. No one aided my mom for over 48 hours after admission. The admin staff tried, but it was too little too late. The food was usually good. The activities were so-so.

Response times horrible. Sometimes waited 45+ min for anyone to come after using call button. Excuse was always not enough people. Food wasn't bad when first moved in but got worse as time went on. No variety bland taste small portions.

The staff we had some were decent and I think some didn't care ,but she lots of scrapes and brushing and my mom didn't walk so either she was dropped on transfers or just untrained staff. They would put her in her room and shut the door . We only stayed 6 months and transferred her to a better facility.

It broke my heart to see my mom, not getting the care that she was getting at home. It was too much for us and apparently too much for them also. Sadly, she passed after four months there. The owners of this company need to have better staffing, ratios, and people to answer the phone at night

We were actually in the process of pulling Dad out when he passed. My daughter was going to resign her position to stay home to take care of him. My Mother was going to use part of the $[removed] a month to pay her & another caretaker to help with Dad. At the time we had paid in advance and were willing to lose the fees if needed, that's how dissatisfied we were with our choice. I do believe that had he not been in the memory care unit we may have had a better experience. I would not recommend them to anyone I know in need of memory health care.

Everyone was nice, he was in the group room whenever I got there. Always was dressed, even though he never Changed out of his regular cloth at night. Was bathed every 3 days n changed his clothes when needed. Food was good, because I got to eat with him a couple of times. Place was always clean, but had to make them aware that his clothes needed to be washed, but they did loose sheet sets when they got washed. Never did all of the bedding back even though I had his name on everything. He couldn't join activities, with his dementia, could not read or write. Could watch TV on group room. we are still trying to get bookkeeping to write me a check for the time we got credit for month days he didn't use room.

Food is good. Communication between medical personnel and doctor on site very poor. They are severely understaffed from top administrative position to daily workers.

My dad joined Legend of Hutchinson KS last year and it was a horrible experience. The nursing staff started off our experience by telling me to stay out of my dad’s medical business. I will always be an advocate for my parents. Nobody should tell someone to stay out of their business. My dad was on oxygen and ran out of oxygen at least 6x when he was taken down to dinner. His oxygen dropped down to the 50s!! Hospice was with my dad one day and they watched the staff come in to take him to dinner and they never checked his oxygen. When hospice asked the staff if they checked, they replied that my father was supposed to ask them each time he went to eat. In addition, we paid for the top level of care each month which was very expensive. I visited him every day. I found numerous pills on the floor and unused vials of nebulizer meds. Additionally, I can’t remember how many baths they forgot to give him. Thank goodness for hospice! He passed last week. No condolences!

Friendliness of staff Work staff 4 Management 2. My brother was in the memory care unit which was understaffed and overpriced. AFTER MOVING MY BROTHER THEY ARE STILL BILLING FOR NO SERVICES RENDERED

We picked them because it was new and they talked it up well. I'm not sure if I would recommend to others. They have raised pricing before 1yr anniversary and things aren't being taken care of in a timely matter

We picked them because of the location and staff. Initially I would have recommended but for the past year they have really gone downhill and I have concerns keeping my parents there. Evidently a new company took over and it's been pretty bad. Just about all staff that were there left so they are using a lot of temporary people that are making dangerous mistakes with meds.

Overall experience -There were some members of nursing staff that were rude. I believe her first name was [name removed]. While the director said they would staff up for mom's care, she was often left unattended to on the weekends. They did not have the staff to care for her needs and we removed her in spring of 2023. The facility was clean. Some staff were very nice. Others not at all. And several of the aides did not speak English so difficult to communicate. The dining staff was good. Some of the aides were very nice, but this facility simply wasn't staffed for the level of care my mother required. Again, the level of care we needed was not appropriate to the facility. I don't know why they ever agreed to take her. Additionally, whenever I requested a meeting with the nursing staff, my messages went unanswered. We have since moved mom home with private caregivers and are spending 1/10 the cost. And she has no bedsores because we are changing her regularly.

Not enough help; they try, but a 75%+ increase, yes...we started @ $[removed]/month & they increased to over $[removed] following Jan. Was ridiculous, care got worse, they wouldn't bath my mom 2x a week, lucky if she got 1, but we were paying for it.

The nursing staff was terrific. 1 head of housekeeping, I was not impressed. My father was there for 2 weeks, I requested a meeting with her and did not get it until he had been there a week (he is there for 2). I supplied gloves (came from hospital with a catheter), body wipes; for the first week there was no one to help him bathe, he was still in a wheelchair and very weak. I asked for a bath chair for him, in the beginning (that would come from housekeeping) after a week, we don't have one. I had to order one overnight. My dad said the one time they helped him, they were rough and there was no care. I am sorry, let's treat our older adults with some dignity. I think it was because he was temporary so aid's didn't cared. He did not participate in the activities, and it is too expensive for what our loved one received. A note: not all the aids were bad. When I went in I received a bill and was told all charges were included. I have since received another invoice with more charges but no one has called me back on it.

Their customer service attitude is not very nice. Even if they made improvements we would not recommend this community to other families.

They used to have a very good chef before I moved here. Now the food is barely acceptable. There is never a balanced meal. If they do serve vegetables, they are so soft that there is no nutritional value to them. Supper is a sandwich every single night, either served with tater tots or cottage cheese. It’s more like a snack than a meal. The cooks don’t wear hair nets unless someone is here from corporate for a meeting. That’s also the day they put menus on the table… even though they do not serve what is on the menu. Staff talks (gossips) about residents within hearing of others. I would never recommend The Windsor. It’s like a prison, without square meals.

The staff are always changing. Definitely a revolving door over there. My mother was given the wrong meds, left unattended for hours after she rang for them. She was also given a suppository one time when she wasn't even constipated. I could go on about this. Most meals were liked by our mother. She did not participate in any activities. Finally, the care is not worth the money spent. I guess there are worse places, but that is not the point. Half the time the left doesn't know what the right is doing and I blame that on staffing. The manager was recently fired, which should have been done a long time ago! We asked for something as simple as a sliding door glide be fixed months ago as it is a safety hazard for my mother and it has not been fixed yet. Some employees do care and it shows, but for the most part, the place is like a circus although no clowns and it definitely isn't funny.

Great people and facility. Food quality went down after moving in. Could not get insurance straightened out. Had to hire a lawyer. Medication dispensation had to be monitored by family to get correct. For the money I would expect things to have run a lot smoother without so much family involvement. I would not recommend them unless the family wants to bird dog the care constantly. We have interviewed many others since moving them there and found they all have organizational issues and promises not kept to some degree. We did move them to the grove about a year ago and are having some issues there too. But will say the staff at both are great and very caring in nature. I think the problems stem from the corporate level that seem disconnected.

My dad and I enrolled my mom into Legend in May of 2024. Before she moved in, we asked lots of questions to be sure it would be a good fit for all parties. We were given assurances that my mom would have a 1:1 staff for the first week to help acclimate to the new setting and have plenty of activities to keep her busy. But it never happened. In fact, we were never contacted after the first week to see how things were going. Just be aware that even though the facility is modern and clean, the activities are limited due to lack of staffing. We even had one occasion where dinner wasn't served until my dad had to notify the front desk that the residents were still waiting in the dining room. Very often we'd visit and see residents wandering aimlessly with no staff around. Due to staffing concerns we moved my mom back home after a week. We simply didn't feel that she'd be safe at Legend. I'd write more, but the review must be under 1000 characters. Overall, a very disappointing experience.