Legend Senior Living

They could work better at integrating new residents. Probably not because they did not integrate my parents well and then asked me to take them home. They seem to need social workers or people with finesse in dealing with elderly. It's a shame because the place is beautiful and the first sales rep made it sound like they were good at meeting people where they are at but I see now that was a sales job. That said, it's not entirely on them. My parents aren't easy it turns out-- though they were never difficult people before.

The nurse at the time was very unpersonable. The management should have been more upfront about being short staffed ( and other things). When I got back from my trip I arranged with the management for him to move to Broomfield. The nurse in Broomfield was unprepared and annoyed. Nor was the room available that we had originally signed the contract for. Within the 1st week we had to go in for a meeting about his poor care...ie) he is diabetic and had strokes. At 11am he had not been gotten up yet. He was sitting on side of his bed in wet briefs with his breakfast unopened in the kitchen area out of reach. Another night had slept all night on a mattress had thrown up on. I was planning on bringing him home but he got a UTI infection and was sent to hospital then rehab. 2 other residents also went to hospital that same day. After that I brought him home no one followed up with me. It also took a long time and a few calls to get some necessary paperwork that I needed. The facility was beautiful and some of the staff were good but overall I felt the management cared more about their business than the residents. I also know other residents who had similar complaints about personal care. In their defense I understood the staffing issues were partly due to Covid. Should not have to worry about their loved ones care in an expensive facility. My husband has since passed away.

I would not recommend this facility for numerous reason. In summary, we moved my mom in the summer of 2022 and this was her first time in assisted living. Everything was good until she moved in. My mom was extremely social, kind to everyone and never met a stranger. First issue, a care giver refused to bring my mom's meal to her room as a punishment for not wanting to go to the dining area. We were ghosted by the Marketing Director when reporting this as her job was done after we signed the lease. Maint was unresponsive and useless. The head RN lacks compassion and seemed unethical. There's a small tight group of caregivers that made things very uncomfortable as a result of my mom not addressing them with "yes ma'am". We installed cameras which caused retaliation. Food was horrible. All concerns were reported, nothing resolved. We moved my my out and in the process she passed away. Thanks Legend for making her last year miserable and causing the family much worry during her stay there.

My father had pretty advanced Alzheimer's and so we were specially looking for a memory care facility that we thought had a higher level of care than others, but it turned out that wasn't the case. Initially my dad needed some assistance with eating and prompted to drink water, but they were not really able to provide this consistently, resulting in him being hospitalized twice with severe dehydration and lost a lot of weight. He also had several falls, many in the middle of the night, so it was just not enough supervision for the state he was in. In retrospect he would have been more cared for in a hospice facility or more a supervised hospital care type center. After the two hospitalizations, my dad passed away only after being in the facility for less than six months. Several other patients passed away within weeks of him, which I'm sure happens, but many were from declining after falls, some covered in bruises , etc. I would recommend the facility if patients do not require assistance with eating/drinking , are able to communicate and somewhat independent without fall risk. This facility had little activity programming.

Not a good experience in memory care house. No activities. Always had TV on and everyone sitting around. Staff called me often because my dad was "agitated" and wanted me to leave work to help handle him. Called EMS one night and had him taken to hospital because he was agitated. I'd say most staff is not qualified to handle dementia/memory patients. Meds were being changed constantly, which I'm sure caused most of the agitation. My dad was moved to a care facility where they do activities with their people (they post pics on social media with permission). they added on fees to the monthly rate for incontinence, TED hose, med management, etc. These fees were not for supplies. They were for taking off/putting on TED hose and changing the undergarment. The monthly fee was quoted at around [fee removed], but, once fees were added it was almost [fee removed]

My loved one was a resident at Arbor House Reminisce, it was not a good experience. They were understaffed and did not do many of the things that we were told would happen. We did encounter a few staff that were amazing, but the care was lacking overall.

Started out ok but not impressed. We picked this community, because it was newer and my loved one and I both got a good feeling (good sales staff because have not felt like we have gotten what we were sold)

The memory care rooms at harbor chase are TINY. No closets, no room to store anything. They said there's no closets because the memory care residents get confused by the doors but I find that hard to believe. You need to provide an armoire and there's no way that's enough room for diapers, wipes, bed pads, and clothes. The memory care area is one big wide open area and it doesn't have a homey cozy feel. When we were there the TV was blasting and you couldn't really get away from the noise if you wanted to. The assisted living side looked great.

We moved my father here in [date removed]. It seemed too good to be true. We quickly found out that everything we had been told was too good to be true. While the facility is beautiful and we were more than pleased with his caregivers who were kind, loving and available, we were very disappointed in the director, the activities, the food and the lack of response to concerns. The director was not accessible. After multiple efforts to have someone address our concerns and even meeting with corporate staff, we gave up and moved my dad into another near [date removed] by assisted living in Rockwall. It has been a wonderful change! My father is so much happier and we are so pleased. Our family does not recommend Rock Ridge. It has too many unaddressed problems that administration does not appear to find of concern.

Our family had an in person tour with Atria McCandless and based on based on our tour experience we thought that the community was a little to modern of an atmosphere and just did not get a good feeling.

I took my mother out of Legend at Broomfield after just a month. During that month, she fell at least 3 times and twice was sent to the ER with staples or stitches for serious wounds. They could not guarantee me that they would care for her and watch her closely. It is a beautiful place -we looked at several facilities and thought this was the best fit. We were so excited when we moved her in, but it turned out to be disappointing experience.

This place is a bit overpriced when compared to other communities with the same services and features. When we visited the smell of urine and feces almost knocked us over, I know that is to be expected sometimes in elderly homes, but this was a very powerful odor. We also saw some residents crying out for help, the sales manager yelled something at one of them and laughed. This made us very uncomfortable. We did get stopped by a resident who raved about the food and the people, and seemed very happy to be there. We did think the menu looked good. The location is also very good, we just couldn't get over the price being so much when other places are similar for less cost and much less odor.

Unprofessional and uncalled for comments and refusal to give info by nurse [name removed]. My loved one missed 2/3 meals per day despite my pleadings to wheel him in to eat if they had to. He lost weight, they let him sleep through meals. Bathing was an issue. They didn't put him on the list for Podiatry and he had pain from walking due to super long toenails. Suggestions for improvement: Decrease staffing turnover. Improve management's education on all manner of ALF responsibilities: monitoring patients for signs of decline, falls, security, communication with families. I could go on and on.

I would say probably not a good place for someone that is more needy in the senior living section. That the memory care is good though. The head [ name removed], is not the most forth coming or professional.

I am 61 years old and Memory care in general is not appropriate for me. You have a long skinny room, not even vaguely to be construed as an apartment. The food is only fair and part of the time it is unfit for consumption. I hope you like instant mashed potatoes. Staff is helpful but has been unable to procure my migraine medicine since I have been here.

The care services, I am not impressed with. There is a turnover in staff. The food is pretty good. My loved one does not participate in the activities. I am getting far less, than what I am paying. Everything needs to improve. There was an incident, in which the toliet was plugged, so it took two days for someone to inform maintenance of what was going on, and I was very unimpressed.

They need to improve on cleaning my loved ones room, daily care, and communication. Also, management is not as receptive. It's fine for people who are more active, mobile, and can do things on their own. If your loved one needs, a higher level care, then look into another community.

We toured this community and were not impressed. It felt more like working with a used car salesman. The person we worked with was very focused on talking numbers and getting us to sign. He didn't ask a single question about care needs or anything about our loved one's. The residents didn't seem very happy. The facility itself wasn't bad.

The memory care unit in this facility reminded me of a dungeon. It was very dark and gloomy. The assisted living side was great though! If both sides looked like the assisted living side, we definitely would have considered HarborChase of Jacksonville.

There was a lot of overpromising and underdelivering. Anything that is stated in the sales process to verify exact data on. For example when I asked does your place take them to different things they want to do. But when it came down to it after speaking to the activities director after she was enrolled. They said no they don't take anyone when there is only one person. It was within the five mile difference, but since her mass service is not on the 10-2 time scale they would not take her as promised at initial time of setup. Another thing that was very unhappy about is she has a dog, and first question was can she walk the dog in the inner courtyard. The salesman said yes absolutely she can but when she moved in again was not allowed to take her dog out in the courtyard. She must walk her dog outside in the complex but there are critters and other animals that distract her dog when she is outside of the inner courtyard. The activities program has improved over the course of time. That part is improving and they have started getting more activities. Nurses have been amazing for the one's I have come in contact with so far. The friendliness is very critical to me and feel there is a genuine love and concern and feel there is a disconnect there with the general staffing. Don't believe my feels well connected to the community and staffing as of yet.