Legend Senior Living

We picked them because it was new and they talked it up well. I'm not sure if I would recommend to others. They have raised pricing before 1yr anniversary and things aren't being taken care of in a timely matter

We picked them because of the location and staff. Initially I would have recommended but for the past year they have really gone downhill and I have concerns keeping my parents there. Evidently a new company took over and it's been pretty bad. Just about all staff that were there left so they are using a lot of temporary people that are making dangerous mistakes with meds.

Overall experience -There were some members of nursing staff that were rude. I believe her first name was [name removed]. While the director said they would staff up for mom's care, she was often left unattended to on the weekends. They did not have the staff to care for her needs and we removed her in spring of 2023. The facility was clean. Some staff were very nice. Others not at all. And several of the aides did not speak English so difficult to communicate. The dining staff was good. Some of the aides were very nice, but this facility simply wasn't staffed for the level of care my mother required. Again, the level of care we needed was not appropriate to the facility. I don't know why they ever agreed to take her. Additionally, whenever I requested a meeting with the nursing staff, my messages went unanswered. We have since moved mom home with private caregivers and are spending 1/10 the cost. And she has no bedsores because we are changing her regularly.

Not enough help; they try, but a 75%+ increase, yes...we started @ $[removed]/month & they increased to over $[removed] following Jan. Was ridiculous, care got worse, they wouldn't bath my mom 2x a week, lucky if she got 1, but we were paying for it.

The nursing staff was terrific. 1 head of housekeeping, I was not impressed. My father was there for 2 weeks, I requested a meeting with her and did not get it until he had been there a week (he is there for 2). I supplied gloves (came from hospital with a catheter), body wipes; for the first week there was no one to help him bathe, he was still in a wheelchair and very weak. I asked for a bath chair for him, in the beginning (that would come from housekeeping) after a week, we don't have one. I had to order one overnight. My dad said the one time they helped him, they were rough and there was no care. I am sorry, let's treat our older adults with some dignity. I think it was because he was temporary so aid's didn't cared. He did not participate in the activities, and it is too expensive for what our loved one received. A note: not all the aids were bad. When I went in I received a bill and was told all charges were included. I have since received another invoice with more charges but no one has called me back on it.

Their customer service attitude is not very nice. Even if they made improvements we would not recommend this community to other families.

They used to have a very good chef before I moved here. Now the food is barely acceptable. There is never a balanced meal. If they do serve vegetables, they are so soft that there is no nutritional value to them. Supper is a sandwich every single night, either served with tater tots or cottage cheese. It’s more like a snack than a meal. The cooks don’t wear hair nets unless someone is here from corporate for a meeting. That’s also the day they put menus on the table… even though they do not serve what is on the menu. Staff talks (gossips) about residents within hearing of others. I would never recommend The Windsor. It’s like a prison, without square meals.

The staff are always changing. Definitely a revolving door over there. My mother was given the wrong meds, left unattended for hours after she rang for them. She was also given a suppository one time when she wasn't even constipated. I could go on about this. Most meals were liked by our mother. She did not participate in any activities. Finally, the care is not worth the money spent. I guess there are worse places, but that is not the point. Half the time the left doesn't know what the right is doing and I blame that on staffing. The manager was recently fired, which should have been done a long time ago! We asked for something as simple as a sliding door glide be fixed months ago as it is a safety hazard for my mother and it has not been fixed yet. Some employees do care and it shows, but for the most part, the place is like a circus although no clowns and it definitely isn't funny.

Great people and facility. Food quality went down after moving in. Could not get insurance straightened out. Had to hire a lawyer. Medication dispensation had to be monitored by family to get correct. For the money I would expect things to have run a lot smoother without so much family involvement. I would not recommend them unless the family wants to bird dog the care constantly. We have interviewed many others since moving them there and found they all have organizational issues and promises not kept to some degree. We did move them to the grove about a year ago and are having some issues there too. But will say the staff at both are great and very caring in nature. I think the problems stem from the corporate level that seem disconnected.

My dad and I enrolled my mom into Legend in May of 2024. Before she moved in, we asked lots of questions to be sure it would be a good fit for all parties. We were given assurances that my mom would have a 1:1 staff for the first week to help acclimate to the new setting and have plenty of activities to keep her busy. But it never happened. In fact, we were never contacted after the first week to see how things were going. Just be aware that even though the facility is modern and clean, the activities are limited due to lack of staffing. We even had one occasion where dinner wasn't served until my dad had to notify the front desk that the residents were still waiting in the dining room. Very often we'd visit and see residents wandering aimlessly with no staff around. Due to staffing concerns we moved my mom back home after a week. We simply didn't feel that she'd be safe at Legend. I'd write more, but the review must be under 1000 characters. Overall, a very disappointing experience.

I would not recommend to others.

Our elderly mother was evaluated in April while at a local rehab facility. She was suffering from several health serious issues. We were given the questionnaire in advance. We went through and filled it out and determined on a scale of 1-5, she was conservatively a 4. She was incapable of getting in and out of bed without assistance, had severe incontinence issues, and was cognitively challenged. When the Windsor nurse came to evaluate her, she labeled her a level 3. Mom was admitted to Windsor on [date removed]. On [date removed], the care team recommended hospice care which was initiated immediately. Vitas was called in, but Windsor supplemented them with staff for overnight and when they were not on site. The staff was terrific, but more than one of the staff said our mother should never have been admitted because they were not equipped to provide that level of care. Mom died on [date removed]. The staff was correct. She should have transferred to a nursing facility. Admitting her felt like a cash grab.

My experience for my parents at Sunrise was horrible. First the staff did not come in the 10 minutes that I was told they were going to. The food options were very limited. My parents were not intermingled with other residents. They were told that they had to sit at their own table and not meet other residence. When the staff came to assist my father with his toileting and other services they were not gentle and kind. The nurse was told not to send my father to the hospital without contacting me and she did and contacted me after the fact. Then when it was time for my father to come home from the hospital since nothing was wrong with him I was told that he could not come back to Sunrise because they could not give him the care that he needed. My father was on hospice and should never have been sent to the hospital. I’m extremely unsatisfied with Sunrise.

There were problems with staff the entire time he was there. Washington not impressed with Legend. Facility is fine. It's all about staff, which changes all the time. I was there two weeks ago and didn't recognize anyone. Best advice is that you are your relatives best advocate. Ask lots of questions and hold them to what they say they will do. The current staff may be wonderful, but during the time [name removed] was there a change in staff didn't help at all. We had to push constantly for his room to be cleaned. He "lost" clothes, watches, cds and DVDs while he was there.

My mom was previously a resident at Arbor House Reminisce and it was not a good experience. My mom was only there for 2 weeks and we took her out after she fell and ended up in the ER. The level of care was nothing like we had been promised. The 1 to 6 ratio was a lie and my mom lost 11 pounds in 14 days. We've been caring for her with private care ever since.

I would not recommend this assisted living. The medical staff is very slow and the management act uncaring. The front reception staff aren’t that friendly. It’s. Also, one of the most expensive facilities in OKC.

My husband & I moved here to get help for my 93-year old husband who suddenly was unable to walk because of long-term periphery neuropathy. He needed help during the night to go to the bathroom and needed assistance with bathing. Within two weeks, we discontinued pushing the "Help Pendant" because we would wait as long as 50 minutes and each new night person needed to be instructed on how to help. This wasn't conducive to getting back to sleep. I told my husband we should get a discount in our monthly payments, but he didn't want to "ruffle any feather"...I continued to help him each night. He later developed 30 lbs of fluid and congestive heart failure got worse. He was eventually on six diuretic medications and eventually needed to either get up every 1-2 hours in which we set an alarm and still soaked pads for the beds and bedding until he resorted to wearing "diapers" with double men's pads in the diaper. The dining room is TERRIBLE! It should be the highlight of Legend

The staff really was great. My parents are very difficult and hard to please. They were probably much younger than the average resident which did not help. It cost them a ton of money to move and then move right back. Total waste of time and money. The food was awful.

Prairie House in Broken Arrow does not have the staff available to provide level 4 care. Especially overnight. If your loved one needs help to get in and out of bed and in and out of the bathroom, expect them to wait a long time.

Don't go there. It was not what they promised. They told us what we wanted to hear and thought it would be different than the last place.