Legend Senior Living

Be Attentive. Visit often to avoid surprises...

The care has gone down since Legend took over this facility. The food quality has also suffered and basic dishes, like grilled cheese, is no longer offered. There are no accommodations for people who don't like the options for meals - like a sandwich, etc. You are served only what is served. the taste of the food has gotten worse also. Water quality in the facility has become an issue. Residents are complaining of grit in the water and recently breaking out in a rash. Staff do not listen to residents' complaints despite having meetings to discuss issues.

Looks beautiful on the outside. Had a tour and thought the atmosphere was homey and nice. The deal breaker was the condition of the tiny apartment we were shown. It was old, dingy, and didn't match up with the building's exterior.

Sunrise just doesnt' have the correct number of staff to provide the proper care for it's residents. Wait time is long for response to personal needs. Up to 30 minutes for assistance to the restroom. Many care takers with poor attitude. Not friendly to family memebers. Food is mediocre. Carpets are dirty. Resident bathroom has mold in the shower. Cannot recommend this facility

We have two years experience at this community. We are still waiting on new carpet. Trim is off the cabinet, reported multiple times, still waiting to be glued. Weekly cleaning is not thorough enough. Although dad could make his bed, when mom was alive and living there the bed was made daily. Don’t understand this. When things are brought to their attention, staff avoids you and are less available. During this time the community has had complete administrative and nursing staff turnover. Each time we visit the door code has changed which is an indication someone has quit or been let go. One on the CMAs seems to be a snitch and reports every little thing. Trust is becoming an issue. Someone in leadership needs to stop by or be around at evening meal. This seems to be the toughest time when servers are not cooperating with one another to serving the residents. Seems money is the focus of the care. I don’t understand the scoring method for the best of senior living award. Although a nice place, it certainly does not give the feeling of home nor has the facility delivered all the warmth positive experience we were sold when we made the decision to move in.

I wasn't too impressed with the layout of this community and the fact that there was a wall unit instead of central air with a thermostat. There were a lot of amenities for the residents but it felt more like a fancy hotel than a community and I knew my dad would not be a good fit here.

We were at this time for a short period of time. We found that the staff did not respond when they were needed for care. The community needs improvements in the areas of being available for the residents when needed. We would not be able to recommend this community. Families might want to see for them selves for the care of a loved one.

Seems like all of the good staff are leaving. Communication with nursing has gone out the window since Justin left. If you ask a question now to the head nurse in charge your are lucky if she knows what your talking about. Brittany is missed dearly by my mother and me, as she always made sure that mom was engaged in conversation in the mornings. Mom still complains about the food daily to me, and the bistro often is bare of snacks when I come in the evenings. Some of the receptionists even bring in treats for the residents to slice them because of the area not being stocked as it should. Mom's room has been much cleaner now that I said something about it a few months back. Overall the care givers are good, but you can tell some of them don't want to be there and they are only there to collect a check. For what my mom is paying, she and I expect a lot more. I'm writing this review in hope that things start to improve, or we will start to look elsewhere.

We loved Legend and the staff but were not told the truth about cost when we moved in. Get everything in writing including the cost if your loved one needs to move into the Memory Care Unit.

My parents resided here for a year. In the beginning when they did not need much care it was very good. However as they needed more care (which you pay for) the service level dropped. I believe they are understaffed and not well trained. They seem to care more about appearances, such a 10 year anniversary party that was over the top, rather than training and paying staff well. Weekend help is pretty bad and despite giving feedback nothing changed. They are very focused on money. They charge for everything, including rubber gloves. What sums it up was I turned my parents key in, the only thing they asked was "Are you paid up?" There are other places that provide better care and are newer. My parents in the end were very disappointed.

Problems continue at this facility. There is a constant turnover of personnel. They have not yet had an Activities Director that has related to the residents in any meaningful way. At this time, they are again without one and supposedly actively searching. There is a new management company and that, too, has brought some problems. They have substituted med techs for LPN's. A med tech doesn't have the background to pickup on problems as an LPN does. The caregivers rarely seem to relate to their charges...they lack warmth and caring.

Toured facility and placed parents there. The level of care is not what we expected from what we were told. Nursing is minimal. Were told staff would give meds, help shower, and other ADLs. Then, after pressing the issue, were told they were limited in what they could do. Several times my wheelchair bound dad was given a sack lunch meal instead of being taken to the dining room. The business director said they could not provide care at that point to said he needed a higher level of care. As we tried to terminate our lease the director then changed her story and said they could do everthing. Also, we requested a room change because of the smell and power outages. Was told no ither rooms were available and that they never saw a power outage or smell. I would not recommend this place based on our experience.

I wasn't happy and another place that over promised and under delivered. What I would want someone else to know about them - it's so important to go and see the facility at different times of the day when make no your choices and not just the one time you have an appointment. Also- if you can read reviews of the places first. They are all so quick to say, "yes, we can do that" when really they aren't going to or can't. You also won't know how responsive their financial departments are until you're having to actually deal with them. Gables was exceptionally slow!

I put my mom there for about a month and change and brought her home as quickly as I could manage it. I knew the cost was a nit high but it was convenient to my home and I could visit her daily. I soon realized how understaffed they are. Levels of care I was paying for were not being met. A lot of hidden fees. They could never really figure out what my bill was when I gave my 30 days. I'm still getting residual invoices months later. Id give it a 1 out of 5 but the people who were available were doing the best they could.

We love working with[Name Removed]. She was amazing with helping us with the initial moving process. It is also a beautiful facility. She also still goes above and beyond to check on residents. The staff we started with is not the same now. My parent has lived in the facility for about a year and a half. The management has changed over and some things have improved. There has been a high change over of care staff also. Many staff are very caring and do a great job. Also there are staff that aren't so great. The increase in rent was a surprise. Considering the basic care that is included in the contract is not consistently provided. Memory care is a lot more care but the rent increase doesn't match the level provided. The food is not edible at all times. The chef is not the greatest and very unprofessional to other staff. Things I have heard and witnessed him do would get most people in that position fired...not just the horrible food he puts out. The activities staff are lovely.

They just hired a new director and chef. They need time to make things better at this facility. I would not send my family members here with all of the staff changes happening.

Went in on Friday of Labor Day weekend. Not sure if they were short staffed for the holiday, but my mother sat in her room the first day and no one came to get her for any meals. When we finally took her for meals, the residence would not allow her to sit at certain spots. And the staff did not address this issue. My mother lasted one week there and we took her out!

The apartment was nice and the proximity to UF. I feel like there was a bate and switch as far as the services they were going to provide. I was guaranteed that my mother would receive that extra over site she needed for the transition phase and instead they immediately placed her into memory care for 8 hours a day and charged a extra [Amount Removed]. That possibly was never presented to me. For complete FULL care level 5 it's [Amount Removed]. There secret level 6 was never talked about. It was WAY disproportionate to the amount of effort of going and getting my mom in her apartment and having her sit in memory care for 8 hours. for someone with dementia whose only enjoyment is walking, reading and watching TV, she couldn't walk outside, there were VERY limited books in memory care and the cable in her room only worked maybe 50%of the time.

We moved my mother in Heartis which had a chef and great service. Since Legends took them over and they became Remington there has been massive staff turnover. The food is now inedible and my mother states they are now receiving half portions due to budget cuts. The food quality is horrific using only unhealthy and processed food. There is often no or one wait staff for a 100 people. I went to the Christmas party and with the new Rec dirctor it was chaos. Food was barely available and if you wanted an inedible cookie you had to navigate through tables to get it-many of these residents are mobility impaired. We were not all served a drink at our table and were given a small plate with a few crackers and some cheese. I will say the entertainer was great. It feels like Legends puts profits before seniors. We were basically baited and switched buying into one place and being stuck with another and its not so easy to move a senior family member.

Our loved one is no longer there. What they could improve on would be that the staff wasn't very helpful according to [name removed].