Legend Senior Living

We were at this time for a short period of time. We found that the staff did not respond when they were needed for care. The community needs improvements in the areas of being available for the residents when needed. We would not be able to recommend this community. Families might want to see for them selves for the care of a loved one.

Seems like all of the good staff are leaving. Communication with nursing has gone out the window since Justin left. If you ask a question now to the head nurse in charge your are lucky if she knows what your talking about. Brittany is missed dearly by my mother and me, as she always made sure that mom was engaged in conversation in the mornings. Mom still complains about the food daily to me, and the bistro often is bare of snacks when I come in the evenings. Some of the receptionists even bring in treats for the residents to slice them because of the area not being stocked as it should. Mom's room has been much cleaner now that I said something about it a few months back. Overall the care givers are good, but you can tell some of them don't want to be there and they are only there to collect a check. For what my mom is paying, she and I expect a lot more. I'm writing this review in hope that things start to improve, or we will start to look elsewhere.

We loved Legend and the staff but were not told the truth about cost when we moved in. Get everything in writing including the cost if your loved one needs to move into the Memory Care Unit.

My parents resided here for a year. In the beginning when they did not need much care it was very good. However as they needed more care (which you pay for) the service level dropped. I believe they are understaffed and not well trained. They seem to care more about appearances, such a 10 year anniversary party that was over the top, rather than training and paying staff well. Weekend help is pretty bad and despite giving feedback nothing changed. They are very focused on money. They charge for everything, including rubber gloves. What sums it up was I turned my parents key in, the only thing they asked was "Are you paid up?" There are other places that provide better care and are newer. My parents in the end were very disappointed.

Problems continue at this facility. There is a constant turnover of personnel. They have not yet had an Activities Director that has related to the residents in any meaningful way. At this time, they are again without one and supposedly actively searching. There is a new management company and that, too, has brought some problems. They have substituted med techs for LPN's. A med tech doesn't have the background to pickup on problems as an LPN does. The caregivers rarely seem to relate to their charges...they lack warmth and caring.

I put my mom there for about a month and change and brought her home as quickly as I could manage it. I knew the cost was a nit high but it was convenient to my home and I could visit her daily. I soon realized how understaffed they are. Levels of care I was paying for were not being met. A lot of hidden fees. They could never really figure out what my bill was when I gave my 30 days. I'm still getting residual invoices months later. Id give it a 1 out of 5 but the people who were available were doing the best they could.

We love working with[Name Removed]. She was amazing with helping us with the initial moving process. It is also a beautiful facility. She also still goes above and beyond to check on residents. The staff we started with is not the same now. My parent has lived in the facility for about a year and a half. The management has changed over and some things have improved. There has been a high change over of care staff also. Many staff are very caring and do a great job. Also there are staff that aren't so great. The increase in rent was a surprise. Considering the basic care that is included in the contract is not consistently provided. Memory care is a lot more care but the rent increase doesn't match the level provided. The food is not edible at all times. The chef is not the greatest and very unprofessional to other staff. Things I have heard and witnessed him do would get most people in that position fired...not just the horrible food he puts out. The activities staff are lovely.

They just hired a new director and chef. They need time to make things better at this facility. I would not send my family members here with all of the staff changes happening.

Went in on Friday of Labor Day weekend. Not sure if they were short staffed for the holiday, but my mother sat in her room the first day and no one came to get her for any meals. When we finally took her for meals, the residence would not allow her to sit at certain spots. And the staff did not address this issue. My mother lasted one week there and we took her out!

The apartment was nice and the proximity to UF. I feel like there was a bate and switch as far as the services they were going to provide. I was guaranteed that my mother would receive that extra over site she needed for the transition phase and instead they immediately placed her into memory care for 8 hours a day and charged a extra [Amount Removed]. That possibly was never presented to me. For complete FULL care level 5 it's [Amount Removed]. There secret level 6 was never talked about. It was WAY disproportionate to the amount of effort of going and getting my mom in her apartment and having her sit in memory care for 8 hours. for someone with dementia whose only enjoyment is walking, reading and watching TV, she couldn't walk outside, there were VERY limited books in memory care and the cable in her room only worked maybe 50%of the time.

We moved my mother in Heartis which had a chef and great service. Since Legends took them over and they became Remington there has been massive staff turnover. The food is now inedible and my mother states they are now receiving half portions due to budget cuts. The food quality is horrific using only unhealthy and processed food. There is often no or one wait staff for a 100 people. I went to the Christmas party and with the new Rec dirctor it was chaos. Food was barely available and if you wanted an inedible cookie you had to navigate through tables to get it-many of these residents are mobility impaired. We were not all served a drink at our table and were given a small plate with a few crackers and some cheese. I will say the entertainer was great. It feels like Legends puts profits before seniors. We were basically baited and switched buying into one place and being stuck with another and its not so easy to move a senior family member.

I would give them a 2 out of 5. Food has gone downhill since Legends took over. Under staffed on aides. Keep changing the director and RN director

Overall it was a bad experience - we left after 2 weeks. It was usually clean. It was a bad experience with the staff and the residents. No one aided my mom for over 48 hours after admission. The admin staff tried, but it was too little too late. The food was usually good. The activities were so-so.

Response times horrible. Sometimes waited 45+ min for anyone to come after using call button. Excuse was always not enough people. Food wasn't bad when first moved in but got worse as time went on. No variety bland taste small portions.

The staff we had some were decent and I think some didn't care ,but she lots of scrapes and brushing and my mom didn't walk so either she was dropped on transfers or just untrained staff. They would put her in her room and shut the door . We only stayed 6 months and transferred her to a better facility.

It broke my heart to see my mom, not getting the care that she was getting at home. It was too much for us and apparently too much for them also. Sadly, she passed after four months there. The owners of this company need to have better staffing, ratios, and people to answer the phone at night

We were actually in the process of pulling Dad out when he passed. My daughter was going to resign her position to stay home to take care of him. My Mother was going to use part of the $[removed] a month to pay her & another caretaker to help with Dad. At the time we had paid in advance and were willing to lose the fees if needed, that's how dissatisfied we were with our choice. I do believe that had he not been in the memory care unit we may have had a better experience. I would not recommend them to anyone I know in need of memory health care.

Everyone was nice, he was in the group room whenever I got there. Always was dressed, even though he never Changed out of his regular cloth at night. Was bathed every 3 days n changed his clothes when needed. Food was good, because I got to eat with him a couple of times. Place was always clean, but had to make them aware that his clothes needed to be washed, but they did loose sheet sets when they got washed. Never did all of the bedding back even though I had his name on everything. He couldn't join activities, with his dementia, could not read or write. Could watch TV on group room. we are still trying to get bookkeeping to write me a check for the time we got credit for month days he didn't use room.

My dad joined Legend of Hutchinson KS last year and it was a horrible experience. The nursing staff started off our experience by telling me to stay out of my dad’s medical business. I will always be an advocate for my parents. Nobody should tell someone to stay out of their business. My dad was on oxygen and ran out of oxygen at least 6x when he was taken down to dinner. His oxygen dropped down to the 50s!! Hospice was with my dad one day and they watched the staff come in to take him to dinner and they never checked his oxygen. When hospice asked the staff if they checked, they replied that my father was supposed to ask them each time he went to eat. In addition, we paid for the top level of care each month which was very expensive. I visited him every day. I found numerous pills on the floor and unused vials of nebulizer meds. Additionally, I can’t remember how many baths they forgot to give him. Thank goodness for hospice! He passed last week. No condolences!

Friendliness of staff Work staff 4 Management 2. My brother was in the memory care unit which was understaffed and overpriced. AFTER MOVING MY BROTHER THEY ARE STILL BILLING FOR NO SERVICES RENDERED