Legend Senior Living

Our family had an in person tour and it was not the best tour, the agent was fairly new so she really did not have a bunch of answers for the questions we had. Also the duplex we looked at was rather small and did not have a lot of natural lighting.

Our experience has been fine, but we just moved our loved one in a few months ago and there have been multiple rate increases when we were told we would not see any in the first year. The only other issue we have had is they don't have a good solution to reach our loved one after hours in case there was an emergency. Overall we have been pleased with the experience other than those frustrations.

Only send someone there if you can go and monitor what they are doing correctly.

HCD turnover has made community about my loved one difficult. Activities Director very good at job, most aides pleasant and helpful, care is good in MC, but sometimes I've observed staff just sitting and looking at cell phone. Communication between care staff and hospice workers could be better. Generally clean. Directors email updates are useful. Maintenance staff is excellent!

Willow Bend is a beautiful building and facilities. However, the food is quite inconsistent as sometimes it is quite good and other time it is very bad (undercooked bread/rolls, way too much salt, etc.). Some of the staff are very friendly and helpful while others are not. Some staff work very diligently but there are others who look like they are always trying to get out of work. I have rarely seen the top administrator walking around the building to just check on things as she is almost always just in her office and seems to not be around several work days each week. I also do not see her in the evenings or weekends at all when she would benefit from checking in on the workers on the various shifts so she would know more about what is going on in the facilities. She is not always very friendly and when I talk to her she doesn’t listen well and makes me feel like she doesn’t have time to speak with the residents. The general communication with the residents could be better and more consistent. It would also be nice if the residents would all receive a regularly updated staff and resident directory. I am concerned that there has been a high level of staff turnover in recent months. Almost all of the top staff have recently left to take other positions, many of them citing that they were unhappy with the top administrator. There was also a very long period of time when there were many vacant resident rooms and this was concerning to me.

All of my friends live here. I have lived here 5 years. I love it. Clean staff is wonderful, best decision I ever made.

The improvement we think Prairie House can make is their overall cleanliness, they could empty the trash out everyday instead of three times a day. Just have more attention to detail.

This was an older community and not a good fit for my loved one.

I have been here for 9 months. The staff is friendly and helpful. The food however needs improvement. The menu is too diverse and ethnic. A more traditional American menu would work better.

The sales staff go above and beyond. Are friendly with all residents and visitors.

Our family had an in person tour and the tour was nice but nothing really stood out to us about the community.

We do like the fact our mother is happy there, the residents are all pretty friendly, and the staff members are friendly However, sometimes we are concerned that the level of care is not where it needs to be, as well as the lack of communication with the staff.

At this point it we had to choose again we would go somewhere else, we have not particularly been pleased with The Waters. The staff, nurses, nursing aids, and the other residents have been super friendly, but the management is not very responsive. We do not feel like we are getting our money's worth, what they provide they have not followed through with, especially with the levels of care between level 2 and level 3. We are just having a hell of a time getting things resolved.

I did a virtual tour with this community. I couldn't really get a feel for the staff without being able to see it in person.

I would tell others that it is a gorgeous community with lots of activities. The staff is friendly. The communication between the physicians, nurses, and physical therapy is extremely poor. Also, the follow through is extremely poor. I would speak to the administrators about my concerns and it would improve for a day or so, and then it would go back to the way it was prior. If you have a person who is able to care for themselves this would be a good place for them. If you have an individual that needs additional care, this community won't be as apt. The community doesn't have a care plan for the aides to review for each resident.

I would tell others looking into Sunrise of Paoli to be cautious about what you are paying for up front and what is actually included. Just make sure you are constantly checking in on your family members.

This was probably my 2nd choice. Great information, great connection. Unfortunately we couldn’t do an on-site tour there, which was kind of the deciding point. They showed us a video snippet, but you just don’t get a feel for the atmosphere that way. That’s not a reflection on them - it was just the Covid environment. I had a great conversion with the medical director and administrator, and Willow Bend was a very close 2nd.

We toured this community and it was very nice. Unfortunately, the location just didn't fit our family's needs.

Apple Blossom at the time our loved one was there was a newer facility and it just felt like a rotating door of staff members and the communication was horrible. The management and leadership is lacking, they have not worked out all of their bugs. Maybe under different leadership and stable staff it would probably be a very nice facility. Unfortunately that was just not the case moving in after they opened up just three months prior.

We had to quickly find a community with assisted living for our loved one, and unfortunately the communication, the expectations for this community and the services they provided was very vague until you signed the contract and handed over the check. We continue to have to ask questions on what exactly assisted living is and what the different levels of care are, we just were disappointed. It is a very clean facility, they do have activities but they are very strict and have no flexibility on meal times. The meals are scheduled, and if you miss a meal for any reason you either have to wait until the next meal time for pay extra for the meal. There is a lot of hidden fees were were not aware of, which could of been caused by having no orientation.