Legend Senior Living

[Name removed] was very impressive! She was very empathic and a great listener to the needs of my mom. She made the visit and tour a very pleasant experience and explained all that the facility offered residents and family.

I have been very disappointed in this facility and the care given to my aunt while she lived there. We were promised all kinds of wonderful things when we first toured that never came to fruition. We constantly had to stay on top of the staff to get her laundry and cleaning done on a weekly basis as promised; and the bathroom was never properly cleaned. We were told she would get assistance with bathing at least 3 days a week, but they never came when promised. Again we had to constantly remind them. The staff did not engage with the residents and never encouraged them to leave their rooms and participate in activities. The food was pure slop, half the time you couldn't even recognize what was being served. When we went to management with our concerns it was obvious they could care less. Needless to say we did not have any peace of mind that her meds were properly administered. It is a horrible place to put your loved one.

Beautiful facility that doesn't live up to its promises. Continuous staff turnover has become the norm and not the exception. What you think you see is not an appropriate expectation of what you will receive. My suggestion is to talk to family members that are still there to get an accurate description of what you will actually experience especially on the weekends. Be prudent in your due diligence and check out their ratings with the agencies that send temporary employees here and with the state for their findings. This place has all the outer apperance potential but not the inner workings to make it work at this point.

We gave a deposit on a room for our Mother and signed all the paperwork, then about a week later were told that they had given the room to someone else and had no more openings at present which put us in quite a dilemma which prompted this review.

Both my parents lived at HarborChase - my father in Memory Care and my mother in Assisted Living. Here are a few of many problems they encountered: (1) The family was not notified of a scabies outbreak in Memory Care. My father and other residents were treated without our knowledge or consent. (2) The Memory Care unit was sometimes unstaffed - residents were completely unattended. On one such occasion, my father was injured by another resident. (3) My father's medications were not given according to doctor's orders. Management could not locate his medication log when we requested a copy for his doctor. (4) The air conditioner in my mother's room stopped working because the filter was completely clogged with dirt. A persistent cough, which began shortly after she moved in, went away after the air filter was changed. (5) There were live roaches in my mother's room. I requested a family meeting with the Executive Director to voice our concerns. Instead of addressing the care and safety issues, She gave us 45 days to "find another facility" for my parents. 22 days later, they moved to a new home. HarborChase kept their $3,500.00 deposit and the pre-paid rent - approximately $15,000.00 for the 27 days before we were told to vacate and the 22 days it took to find another facility. If I had checked with the State of Florida for complaints against HarborChase and taken the time to verify credentials of people who worked there, I would have avoided a terrible experience. But I didn't. I believed what I saw and heard during the tour - not realizing that a facility can be staged to look clean, well-staffed, and safe - with troublesome patients kept out of sight. HarborChase is a horrendous memory for us, but fortunately, my parents are safe and happy in their new home.

My Loved one lived at his community of years & the care continued to get worse. As with anything there is a 'honeymoon' period & that is so true for sunrise. The D.O.N [name removed] is pure evil, lazy & has a nasty attitude but to top things off she is a habitual liar. Don't believe anything that she says unless its in writing. I gave her chance after chance to prove me wrong or to at lease properly handle problems & care but she does not. She will give you this fake smile & then take behind your back & not respect your loved one. overall she sucks & Karma will catch up to her. The direct care staff changes like you would change your bed sheets. The laundry is not done as stated nor do you get all of your clothes back & no one does anything about it. The activities on the memory unit are non-existent but they will tell you different. The cleanliness is ok if you stay on the staff & they put it off on someone else. If you cant make it up there everyday to see your loved one FIND ANOTHER FACILITY because these people are here just to get a pay check from the executive director on down. I have only had one person in nursing that actually cared & one person in billing who was nice. I pray for all those people there because of the lack of attention & care they receive for the money.

Beautiful facility and friendly personnel . A lack of communication between personnel about patients is a problem. Medication distribution also a problem. Im hoping the problems will work themselves out since this is a relatively new place. Management addresses problems when brought to their attention but not totally solved.

We considered this place for my loved one. They are memory care, but they threw us right out the door. They are not prepared to handle someone with difficult behaviors associated with dementia or Alzheimer's. They seem to only want the mild mannered easy to handle memory care residents, but they can't all be like that.

)!decided on the Windsor mostly because my moms boy-friend was going there and they shared a room. The nursing staff was very good as was a few people that just stepped up to make her feel more comfortable and oriented. Roberta you are the BEST! AND LISA in activities treated my mom like her own. Lynn was the original Director and we loved it until the management change. Disaster . My mom was treated with no respect or consideration. I was told I had to move her in 24 hrs which was terribly stressful for her and me. my mom never been in love since my father died years earlier and she was abruptly separated from the man she loved 1000 choice and it won the beginning of her rapid decline! please be aware of that fact if you happen to be the second person paying in a Room the second person can be asked to leave at any time. just read the fine print and be sure that they do not allow any medical procedures without your written consent I was billed for thing I never gave permission for even though I made that known in her admission. Health care surrogate I wanted to be notified before she was examined by any outside agency or Dr. My decision to protect her. I apologize for this long speech! it is merely meant to be informative the accommodations are beautiful the staff is attentive and well trained. They are expensive considering you even have to supply ur own toilet paper! But the care is good if you can afford it. Just stay involved and read the fine print! They need more staff- but all of them are kind and proactive. Good Luck.

No thank you. Was not happy when my father had a 10 minute stay there and they charged us for the2 weeks. Not interested.

Sunrise is the worst place a dementia patient could ever go. My family member was robbed of her money and dignity. She was thrown out when they claimed they could not care for her any longer. This came after they told us she would always be welcome at Sunrise and they would help us in anyway that they could to meet her needs. A closed dementia unit should be able to care for ANY dementia patient that they agree to take. The place smells, people are always screaming, and it is a very stressful place. Some of the staff members were nice to work with, but all of the good staff members who cared about the patients were left go when the new administration took over. What we ended up with were lies and broken promises. If you have a loved one with dementia, STAY CLEAR of SUNRISE! They are dishonest and ONLY care about their money.

I was very uncomfortable with the surroundings. And as it turned out they don't accept Medicaid anyway.

nice staff, like the campus but it smells terrible and not available they have a wiat list

The tour was great in November, my loved one planned on moving in the following month after Christmas. The facility went on lock down shortly after because of a covid outbreak. So they would not allow my loved one to move in but they took my money. A whole month paid upfront. I got messages weekly and she couldn't move in through the whole month of January. They let us put her belongings in her room but not let her move in. Then my loved ones health declined and this place had the nerve to ask for 2 more months money. I refused and lost the deposit placed. She got sicker and ended up passing waiting to move in. They just called and left a voicemail and are literally trying to withdraw this money from my account when my loved one never lived there. I had to have my bank block their access to my account over a month ago after they got the deposit. She never lived there. I am not sure why they think we owe them any money.

We were never really informed about what activities were happening in the center. My loved one was put in a room and was given his meals and his medicine and that was it. I would not recommend this place to everyone. My loved one was ill and sat in pain for a while because they would not give him meds. He was not shaved because he was showered and they said we would have to be more to have that and increase his level of care. I felt that the staff were very condescending and don't know answers. They also missed one of his medications for a month that caused some issues.

Our loved was there for no more then six hours before they sent our loved one to a psychiatric community. They said he was combative, striking out, and we never experience any of that behavior. They knew our loved ones diagnosis and said they would be able to take care of them and that was not the case. We felt they were liars and thieves.

On their brochure it says their dining experience was gold, and everything was prepared by a chef. The vegetables were so overcooked that they were grey and mushy. If they had chili, it was tomato sauce out of a can, there was no seasoning, no noting it was horrible. I would have to take meals to my husband because the food was so bad. The activities director was quite nice, she was about the only one. The value was terrible. The building looked quite nice, when our loved one checked in their credentials were not up to date. They told us everything was fine and not to worry. The state came in about five months later, and they had six violations. One of the violations was that their exteriors doors were not operable. We did not know this until the lock down in mid summer. Mid summer we had some furniture to be delivered to my husbands room, we were told to come to door number 1 which was the closest to his apartment. That door would not open, so the lady at the front came outside to punch in the code to override the door, and that still did not work. We were told to go to door number 2, and the same thing happened. We then were told to go to door number 3 which was clear across the facility and the farthest from his apartment. The same thing happened when we tried to move our loved one out. We also were very concerned if there was ever to be a fire, that those emergency exit doors by his apartment would not open up. Which would mean him and the other residents in that hallway would be stuck, Mid October we called the front desk asking if we could come the next night at 6 o'clock to start moving our loved one out and they said yes. When we arrived we called them to let them know we had arrived at door number 1, and they proceeded to tell us we were not on their list and we could not come into the facility. We were furious that we came through the front door and demanded we be let in. Once again door number 1 and door number 2 did not work, so once we got through door number 3 and to his apartment it was absolutely disgusting. We also had a problem with the nursing staff, they were not able to keep up with his medication or keep track of the correct medication to give him. There is absolutely some kind of fraud going on their. Back in June our loved one started to experience dizziness and instability. Our doctors wrote orders to have the nurses check his blood pressure and heart rate. However, they did not have a proper pressure cuff that even worked. The doctors orders stated they were to log their tests, and send them logs in for a week and at the end of three weeks all the result would be reviewed for further diagnosis. Our case manager was with our doctor and she was so perplexed, she had been calling and calling and emailing the community for those logs and they never received any. In September our loved one fell three times, which caused some nerve damage. We called the community to get updates and they told us everything was fine and not to worry about it. That third time he well he had some skin tears on both arms. About a week later we took him out of the community. He then started to feel really ill, week and was loosing weight very quickly. We found out not long after that he had stage four cancer. The community never noticed his symptoms or that he was feeling so ill. Just 20 days after arriving home he passed away.

Windsor of Gainesville is not the place you want your loved one to be. Had to hire a caregiver to make sure the resident is taken care of. Constant turnover, no accountability for anything that goes wrong, management does apologize for anything and food is horrible.

The new operators, Legend are despicable liars and scammers. Staff turnover after Legend took over from Brookdale > 100%. Patients are moving out by the droves. The new Director [name removed] is an absolute snake. They are currently locked down and called to say they are raising care costs by 70% in the middle of a Global Pandemic. Totally unprofessional. Care is pathetic. The talking heads in Wichita made many promises and have delivered on NONE. Don't walk away from these thieves. RUN.

Zero stars is more than they should receive. Severely understaffed. Residents aren’t being fed consistently. Meds not being given consistently. Care severely lacking bordering on elder abuse