Legend Senior Living

Quality care, incontinence information in contract, payment confirmation not consistent and medical support not good, however, care and concerns lunch time is very good.

My husband began exhibiting aggressive behavior shortly after moving in, and it quickly became clear that the community was not equipped to handle him. He moved in on [date removed], and by Christmas I was being asked to provide a one-on-one caregiver 24/7 at $[removed] an hour while they worked to get his medications adjusted. That arrangement continued until yesterday, when I had to stop the one-on-one care because it was simply too expensive. We are now moving him tomorrow to [community removed], where they say they have experience and success working with aggressive behaviors. Overall, this has not been a good experience. It has been extremely frustrating. Some of the staff are wonderful and genuinely caring, while others are far less responsive. Another concerning issue is that my husband was placed in pull-ups, something that had never been necessary before this stay. This turned into a horribly expensive lesson. I also want to point out that potential families should be very aware of community fees—I am now out that money as well, and my husband didn’t even make it a full month. Most importantly, communities need to be very clear about their limitations. I’ve learned that the sales staff can be compassionate and reassuring, but they have little to do with the actual care that is provided.

The food is not as good as expected. They did fun things over the holidays for the residents but things have been quiet since the new year. They do not always respond to call buttons when pushed. The rooms for family gatherings is a wonderful option.

The staff was nice but the reaction times when the button was pushed was bad more than good. One morning my mom waited 2 hours for a response. bTW. My passed away

The nursing care staff are very nice. The food is definitely below average, often stale and served cold, with limited selection/variety and often "out of" listed menu items. Facility is clean. Billing errors are common. Phone calls (to billing) not returned. Director is leaving so there is some inconsistency with where the facility is heading.

The staff at Park West last year when we had the urgent need to get family into assisted living was great. They really showed that they cared, understood the urgency and the situation of having one parent with memory issues and one parent in the hospital with an emergency. They helped us as much as they could along the journey. Throughout 2025 I have to say that the service has been a steady decline. Many of the original staff we worked with have moved on to other places. Billing is a never-ending challenge to get right often taking months until the account is corrected. Maintenance issues have been numerous and taken some time to get addressed. Cockroaches. Constant cable issues where it just turns off every half hour and needs rebooted. Electrical panel that was constantly buzzing on the wall in the bedroom making it impossible to sleep. Furnace needing repair. I totally understand that the facility was built in the 80s or 90s, but they could be more timely in getting to some of this.

Nice facility and well arranged. Pricey in comparison to other facilities I toured and there was a very distinctive urine Oder that was noticeable when I walked in and was stronger in the memory care unit.

I was very disappointed in the Arbor House. Receptionist excellent. New. director has good vision. however only a few of staff seem to understand how to care for patients. it is like vision is not communicated. No confidence in head nurse.

They can improve with; communication, better care to residents as my mom would often wait hours for help.

My mom has a lovely sunny room and she has developed a great relationship with the aides. The activities for the memory care floor have begun since [name removed] took over and now they have [name removed] doing activities who is wonderful. The dining experience is great. Call light response time is very slow at times but apparently their system does not always work. The whole facility is beautifully decorated and immaculate, very pleasant to visit.

My husband was in the memory care section. There was a lot of turnover of the staff and a lot of cell phone use by the staff within MC. There were little to no activities provided to engage the residents. The food was not the same as the assisted living side even though they claim it was. It was mostly carbs, very few vegetables. It took multiple conversations to get them to stop hung my husband who is diabetic, sugary drinks. When I would arrive to visit in the evening the aids would announce while In the common area about anything my husband did that was negative. The water was off in his shower for a week so he did not shower for a week. The room size was ok, but they would lock him out all day, then get irritated because he couldn't find the common restroom or it was too late for him by the time another resident came out. They promised a new activity director for MC but after one week they moved her to Assisted Living so she only occasionally did activities for a maybe 30 minutes. MC can not engage in the Assisted Living activities unless an outside caregiver is with them. They gave him the wrong dosage of meds multiple times. There were many promises made when we moved him there and most were broken. I think the assisted living side is probably fine, but I have no experience on that side. Unfortunately I have found that most facilities do not train staff or care about engaging memory care residents. The few that appear to are very expensive.

There has been a lot of changes the short time we have been at Legends. Its a very lovely decoration and comfortable. It appears to be an upscale facility Being new and not understanding details of all the charges what to expect was a little unsettling to me. We are still trying to figuring out our financial budget taking care of two households [name removed] apartment and our home. Not Legends problem I know. But the charges for med tech & so called medical assistance is extremely over charges for what little they do. The food has recently improved but delivery to residents and taking orders are very unorganized and [name removed] is always last to be served and his food is always cold. I know for my loved one and a few other residents would thrive better if they had more social events like themed once a month celebration. A lot of residents don't enjoy playing games or crafting. Especially the men. And not really encouraged to participate so they set alone in their room and watch TV. The entertainment that comes in they really enjoy. My husband does enjoy his therapy. Overall it's a nice place and my husband is pleased with his apartment. Building is clean comfortable and very nice. For me I have concerns of security issues and safety for employees & residents. Training in both areas would be helpful

It's close proximity to me. Able to visit anytime. Improvements. I don't really know my mom was only there a very short time.

Nice facility and very nice staff Probably under staffed with lapses in care. We expected better personal care.

Make certain that the patient DOES get reassessed every 30 days, as they had initially stated would happen. It did not which is why our mother needed to go to another facility.

Her apartment didn't get cleaned for 4 months because apparently they were short staffed. She felt like the administration was not up front about price increases. The non-admin staff was friendly and helpful.

[name removed] was at Green Tree 1 yr. The best thing I can say is that some people who work there, love their pts. Genuinely, care and spend time being "present" with patients. One such is [name removed], med tech in memory care! [name removed]was in often hungry. We dropped in to take her to dinner at least 1 evening per week. On her bday, We literally got her from the dinner table at green tree where we were told she had eaten dinner and desert. She then she ate a 12 oz steak from Roadhouse! Evelyn weighed 117lbs! That was only once, there were many times that she ate a whole meal after having "eaten" at Green Tree. Her wedding rings were lost while in assisted living. I reported it but administration didn't hear above it for almost a year. Her phone and two pair of glasses were lost while in memory care. Not as shocking, but still she needed her glasses. She was given her meds and her neighbors meds and ended up in ER and nobody from Green Tree called to tell me it happened. The only way I knew was the Hospice nurse called me to check on [name removed]. That was not the only medication error but that one was the most severe. When she fell, she was sent to ER alone. Dementia pt laying in a hallway or room at the end of the hall--all alone. Hospice even said that was not appropriate. I just believe corners are cut, important situations are not reported and there are not enough people who care about the patients. My aunt went to assisted living at Green Tree with dementia. I kept asking if she was able to function with that level of care and was told "oh yes, we have people who are far worse". We left town on vacation for the first time in years believing she was safe. She was there less than 1 week, and I got a call that they were transferring her to memory care which was much more expensive. They knew I was out of state what could I do? The same thing happened with Evelyn in less than 1 month. When it happens Two times it starts to feel like a "bate and switch" scheme.

They give you 2 main options to choose from for every meal plus there are regular options everyday you can choose from if you don't want the main options they offer. The aides are a bit slow at serving or maybe the residents are just too hungry. My mother loves the daily activities! [name removed] is great with them. [name removed] in customer service is very nice. The staff is very friendly and the residents seem to enjoy the different activities, such as, karaoke, bingo, and listening to old time music. Also, every Friday there is a Happy Hour where you can have a little wine and a snack before dinner. Oh I almost forgot, there is a movie theater as well. So plenty of things to do at The Province.

I would rate The Gables a 3. Very average. I truly do not see any staff go above and beyond their duties. As a retired corporate Training/ Employee Development Specialist, I'm surprised at the lackadaisical work ethics by some staff. This is only my observation and my experience. New management (Legends) has taken over The Gables. Many new improvements (renovations, roof, landscaping, etc. ) has been incorporated, however, I don't think staff development / residents care is a priority. Staff training and inspirational motivation are difficult to achieve if leadership is not focused on residents' satisfaction.

They evaluated my Dad as appropriate for assisted living. We were fine with the assisted living environment there. After 2 weeks, they told us he belonged in their memory care unit. And that was probably the correct place for him. But I didn't like the memory care unit there and I felt and still feel that it was a clear case of bait and switch. I had heard and they even told me that they were trying to fill the memory care floor and had been having a difficult time placing people there. I still have a bad taste from that experience.