Legend Senior Living

We had a tough start. Very understaffed but I think that is the norm. Most disappointed in the food. For the premium price paid for a nice place, I would expect food to be better.

Mealtimes are important. When they leave you feeling, overlooked or ignored, it is stressful. Weekends are usually short staffed and very chaotic. Regular staff serving meals would be a plus, because using "resident caregivers " as servers does not work well. So ask who is serving meals and drinks. You want employees dedicated to serving meals, not dressing residents in the morning and dispensing their medication.

The nurses did not call hospice when my Mom became ill. Communication needs improvement, when a person is on hospice, that should be first call made if any problems. Recommendation - remind nursing to call hospice

Crescent Fields is an impressive facility. It is brand new, clean and offers so much in terms of activities, transportation to appointments and menu selection, the only drawback was room size- bit with so much to offer, who would stay in their room all day. We were extremely excited for our parents to start a new life there. Unfortunately, due to staffing issues and turnover or administration a lot of the activities are canceled. They can only accommodate transportation to appointments 2 days a week and the menu keeps getting smaller. We are hopeful this is temporary… because our parent are happy here!!!

Mom needed to go from the hospital to Sunrise before going home. The salesperson helped make it happen quickly and they set up a nice room for Mom. The med nurses were great making sure Mom got her meds on time. They even made adjustments as necessary. During her two week stay there were only two reliable aids to provide assistance for Mom. We were told, and paid for, around the clock assistance however that was not the case. In addition, showers were hard to come by and one time the caregiver left mom sitting naked in the bathroom for 30 minutes. The food was good although it took a week before they gave her the appropriate foods that she needed due to her allergies. Overall, not a terrible place to stay but not the best place when someone needs care and attention.

I would say that they are not on top of their job. I feel as though they are shortstaffed and cannot accommodate like they should. Communication is not at its best with some staff members. It took me almost 2 months before they finally got physical therapy for my sister, which worries me because what if it was something more serious. I have only remained with Legends because I don't know that any other place is going to be any better.

We went into the facility under the assisted living. Room and board were great. Housekeeping staff was awesome and food was excellent. There were concerns on treatment levels. I felt she had the same level of care despite the increase in her plan and costs. Communication regarding her care was minimal. She also transitioned from assisted living to memory care and I feel the transition was handled very poorly. Then when in memory care, they did not have the staff to adequately care for patients. At times there was one staff member for 12 patients for a full shift. Upper management was very poor. Most of the caregivers were very good, but often short staffed. I ultimately moved my mom to a new facility. The initial move in process was smooth, but I also felt they told me they could accommodate certain things and then couldn't after we moved in. Even some of the staff members told me they would not put their own moms there. Also, some areas of the facility were run down... outdoor furniture was rotting in sun... couldn't sit without splinters. Back patio was utilized more by staff than residents. Memory care patio was a mess. Landscaping was over run. I would not recommend this facility to others.

If they had the proper staff to care for my Dad and for the other residents that live there, I think it would be a great place and my dad would still be there. It's a shame. I would not recommend this facility to others at this time.

It's beautiful at Acclaim Living and the residents are super sweet. My mom is well liked and included. It's just the food, the staff, her room, and well it's a lot of money. It's a great place, but NEW MANAGEMENT! I wish they went on outings more or changed the bingo, art class, eat..walk the halls routine. They try hard, mom says.

Best of the worst. Facility is good but company struggles to get enough employees. Food was not at all up to par, big disappointment. We picked due to proximity and being a nice facility (no smell, good maintenance).

We were initially pleased with Renaissance. It had no institutional smell, and appeared very clean. It also offered availability for dogs, which for my mother was a must. We found that they had availability very close to a door, which also pleased her, for walking the dog. Unfortunately, they are quite short on staff, especially on weekends; often, nobody answers the phone when I try to return a call from the nurse. The maintenance person also told us that his staff had been severely reduced. On the plus side, nursing staff appears adequate and well trained. The food is average.

Medical care sub-pare. Food typical for facility. Hall carpets soiled. I would recommend only if you only needed room and board. Anything else, NO.

The managers are slow to respond or don't respond to concerns regarding care. There are staff members who are not considerate of residents feelings or physical limitations. The care team overlooks and fails to deliver activities of daily living, such as showering on a scheduled basis. Night time staff members have been found sleeping despite calls made on resident call buttons. Some staff are truly caring and attentive.

The Assisted living section might be better but I would not recommend the Memory Unit. Not unless they make changes. The right hand doesn't know what the left hand is doing.I took my husband out of that facility after one month. There were too many incidents occurring and I could no longer leave him there. I found a new facility, and my husband has not fallen once.

I think they were going through some major staffing challenges and transitions that resulted in a less than stellar experience during my mother's stay. The space is beautiful.

The staff is pleasant and welcoming, the facility is beautifully decorated, welcoming and pleasant. Weather permitting the two enclosed outdoor courtyards are lovely. Housekeeping is good and move in is easy-they will even provide furniture if available. Meals are very good, on time, tablecloths and linen napkins on each table. One negative observation: The facility is a senior living residence and has limited medical care; however, the sales office appears to "over-sell" the abilities of the staff. In the past year several residents left after a few weeks/months when their advanced medical needs were not able to be met. I would recommend the facility, we are happy having our father in memory care there. However, we do supplement his care by shaving him, tidying up his room, requesting laundry services (they always promptly respond), requesting clothing changes and showers. Administration has been working through communication challenges and is now being held accountable to the state due to tardy reports. There is an active family council in memory care which has been instrumental in significant changes in that residential area.

I did recommend a good friend for their mom who is there now for a little over a month experiencing the same deficiencies. There were great sales presentation of services on front end. We picked this community because of the eficiencies providing the services promised, ie: laundry / apt. cleaning

I feel communication could be a little better. My mom had some real issues in regards to receiving medicine. It seemed as no one really knew what or when to give it to her and everyone walks around with those Ipad computers with all the info on those. It has been straightened out now but it was a problem. My mom has a lot more needs than just the typical person for just simple assistance. Therefore, anyone with simple assistance, it's perfect. My mom does not participate in the activities but they have some great activities. The place is absolutely beautiful. Staff seems pretty nice. Some better than others.

The place is nice and they talk a good game, but in reality it's a hit or miss about the care your relative will receive. We selected it because it was close to home and had a nice private room for Mom.

I think they do not promise what they say they will. I see my mom sitting by herself a lot I thought they would do more activities. I have had to ask several times to have them cut up her food before they give it to her. She has not been here long, I am hoping to see some improvements.