Legend Senior Living

Too close to railroad at 2AM, the man upstairs noisy on bathroom. Can't fix location. Food service the worst. Pre lettuce salad after main course. The staff is very unorganized.

Some staff members were caring and gentle. 2 were not nice and very rough when handling my mom. One day mom was left on the toilet for 30 minutes before I came and helped her off.

The courtyard is very nice. A few staff members are very responsive and kind. There is often a smell just before entering front door and just past the cafeteria that smells of human waste. Response time for special meds for allergies, headaches and stomach issues.

It is a beautiful facility. They have independent, assisted and memory care. Patients are encouraged to participate in activities. There is a beautiful movie theater, pub, several dining areas to choose from. Hairdresser on premises weekly. n the negative side, there is a terrible shortage of staff and it can take an hour to get an aide to answer the light. That is not their fault. They have too many patients to care for.

There was Occasional inadequate staffing - things don't get done . Food was poor.

This review is based on my brother-in-law (S**) admission. He has Alzheimer's. It's pretty bad he doesn't remember, incoherent, & paranoid. From first day there was lack of communication. Upper mgmt fired head charge nurse on spot before admission day. S** was put in room where previous occupant was relocated out because a female patient consistently came in his room. 5+ x a DAY! Seriously! Numerously, we found her sleeping in his bed, she had repeatedly defecated (diarrhea) in bed, on the floor & in the bathroom. Disgusting!! Mgmt. & staff knew of issue and still put S** in said room. Told there was NOTHING they could do!. Aggravation triggered S** to to act out. Staff couldn't resolve, no mgmt on site. Cops were called, took S** to hospital. Mgmt Said NO TAKE BACKS! Still in hospital to date. State on site for 3+ days. Knew a bout woman. Legends falsely ramped up staff+ . Surprisingly, as per friends this is normal at memory care facilities. They can't fix it. Very Sad.

Though they certainly were a handful of very kind professional caregivers. My experience for my husband was there was very little hands on ADL assistance. I even found or observed that assistance was not provided to residents who needed assistance to eat their meals. “I’m not allowed to feed residence “. I didn’t much understand this, but I did observe that this did happen.

Administration was very quick to address any issues I was having Like any other facility , staffing was always an issue. Understaffed sometimes. Lazy and rude staff other times (which was addressed immediately!). I felt like my dad was safe and cared for while there. Majority of the staff was amazing with everyone that lives there.

I can tell you they add a lot of extra charges that are very expensive. The medical staff that takes care of the medicine is very difficult to work with cleanliness is exceptional. The caregivers during the day in the memory care are very, very nice. The value for the money is bad. The overall experience for us was bad. If you are rich and money is not a factor at all then fine but it costs more than they tell you when you are deciding

There are management issues, and high staff turnover. This is particularly acute in the kitchen. Additionally, it takes repeated attempts to make management interact with the ltc insurer. We were nearly refused reimbursement.

My experience being here from when the building was HarborChase to now The Harrison, it was never the same there again, once this new company took over, I noticed that they were very rude and snappy all the time, ALL the directors most of which were new since the others quit once the new company came) they were avoidant to the residents, employees and Family like when they changed the contract it was hard for the residents to even get to talk to the [name removed], the residents complained and complained about no communication throughout the building. Not to mention the turn over rate of employees is crazy. The residents voices should be heard and do something about it instead of avoiding. The food is always cold but served on a hot plate.???

What was told to us by sales staff has not been translated to reality. With level 3 care, we were made to believe that the response time would be no more than 15 minutes, once the alert button is pushed. That does happen most of the time, but too many times, my mom has waited 60-90 minutes without response and then has to call me for help. Excuses given: equipment is old, short-staffed, regular staff is on vacation, alert didn't go through. Her onboarding to her new home was severely lacking, including a not clean apartment and more. Most of the staff is wonderful but they have a couple that are rude. They also have had a lot of maintenance projects that they never mentioned would be happening. Food is fine and they do offer lots of activities.

I was familiar with the facility and some of the staff. My wife's mother was there for several years before her passing several years ago. The difference between then and now is staff turnover. Since the pandemic, like most other places, turnover is a big problem. So many times my father connected with someone, they would be gone shortly after.

They could improve on the overall care as well as staffing numbers. The staff who are working could be more productive and get off their phones. I don't know if I would recommend it. It depends on the circumstances of the person you're seeking to place. It's better for healthy independent people

The staff are very nice and know residents names. I just feel there was a a lack of communication between the workers. The facility is very nice and kept clean. Lots of areas where residents and socialize or just relax for awhile.

Director needs to be replaced to a person more understanding for the elderly. The residents here are great but at times they are not treated with respect. The dietary dept needs a better budget for food. It needs a lot to be desired.

This facility has their care aides also serve each meal (there are cooks in the kitchen, but the care aides serve the meals to the residents and bus the tables). So if your loved one did not go to the dining room and pushes his call button for help, it can take 30+ minutes for help to arrive because all the aides are doing meal service. Overnight staffing is minimal (one aide per floor). So, again, a call button may not be answered for a long time. In fact, my father's oxygen machine malfunctioned around 6:00 a.m. which is night shift. The alarm is purposefully loud, continuous and annoying. No one from the night shift responded, it was a nurse arriving at 7:00 a.m. who heard it and responded. I do not blame the care aides for this slow response time - I blame the management (probably corporate) for the staffing and decision to have aides serve the meals. And, to be clear, the majority of aides and professionals who cared for my dad were kind and respectful.

During the tour and interview process- [name removed] was so busy- being pulled in all directions. She did not have the time to focus just on my family. The nurse during the interview was extremely cold - a terrible attitude and during the walk through- she seemed bothered that we were asking about how my sister’s medication would be administered. The double room- was two separate rooms and a tiny intermediate space- I was not happy with the room selections.

I struggled rating #4 since my mother passed after only being there for 3.5 days. What I do know is the nurses aids never brushed her teeth while there. Mom had all her own teeth & I was very concerned about good oral care. The tooth paste I sent was never used- in fact all her toiletries were in the exact same position- in a wash bin sitting on a shower chair outside her room- untouched, when her belongings were gathered the day she passed away. So I wasn't thrilled with that (being a nurse) which got me to wonder what personal hygiene care the aids gave, if any over the 3 1/2 days she was there? Sorry but I have to be honest. Also there was a discrepancy between staff stories as to whether my mother passed with staff at her bedside holding her hand or, was found in the morning already deceased. I didn't appreciate that as I was out of state when she passed and could not come home-and knowing about her true final moments was very important to me since it was an agonizing decision to have to place her in respite care to begin with. The staff were always nice in the preparations prior to her stay but a serious lack of knowledge from the senior staff as to the day of passing event. After mom's death my phone calls/messages went unanswered for a month in trying to recover the prorated money owed to the estate and contributed to my anguish in setting estate matters. So I'm sorry to say my overall experience wasn't great but I am thankful that I could find a place close to my home and that the minimum stay was only 2 weeks. I appreciate the time & effort & all the paperwork that it took just for that short stay. Everything fell into place for mom's stay there. I just wish the outcome had been different.

My Dad was only there 2 weeks. They evaluated him as belonging in assisted living rather than in the memory care unit on the 3rd floor. Then a week later, they called me and said he wasn't a good fit in assisted living and they wanted to move him to their memory care unit. I found out they've been trying to build up the numbers in the memory care unit. We weren't pleased with the 3rd floor memory care unit, so we looked into other facilities and moved him. It felt like a bait and switch. He does need memory care but they initially didn't recommend it.