Legend Senior Living

Emeritus was a very clean, well kept up facility. The staff was efficient and friendly. The staff changed over during the 4 months my mom was there and that was a little disturbing. The head nurse and other staff changed. My mom chose not to participate in a lot of activities but it seemed there was many available. The Physical Rehab people there were great. The food was ok mom said. Mom felt safe there.

Mom seems very pleased with the friendliness of all the staff. The facility appears to be quite clean and pleasantly decorated and the staff overall seem eager to please. I have run into some difficulties with my Mom's medications due mostly to her misunderstanding of instructions and unwillingness to part with control. That being said, I would appreciate a little more communication regarding this matter. The nurses have provided me with information when I have asked for it but have not called when mom challenges them. My brother who is a pharmacist is available to consult and to talk with mom when notified about problems.

There were many challenges getting settled in this community. The staff was not the best. They have new directors and things have improved. Overall it is good but you need to keep an eye on things.

Very nice facility, the one thing that concerned me was that for my husband's mental capacity, they didn't really have anything. The memory care was in an enclosed are on the upper level. Otherwise if you were in there as a normal assisted living place, it was outstanding. The overall facility and the programs that they had were great.

There were some people that I thought were great and there were others that were not so, the majority were extremely friendly and helpful and there were some that seemed like they didn't want to be there. Taking all things into consideration, it was a new business and like any new business there were new employees and it takes awhile to weed out the ones that should be there and find your core staff. Overall I would say the care was good, it seemed very expensive to me but I don't really have a frame of reference. The bottom line is, I think my mom did well while she was there and that was our number one goal. She really did et better and better to the point where she could go home. She felt she was too young for this place and I got the same feeling. But she was not happy in the least bit with the food, I tried it once and it seemed okay but she really wasn't happy with t. When you're retired the food is what you look forward to so it's really important and she was not happy at all with it.

The food is decent, the facility is clean, and the room size is adequate. However, there has been quite a bit of staff turnover since my family member moved in, including several leadership positions, and there is still not a permanent person in one of the key leadership roles. There has also been less entertainment and fewer activities than I expected based on what I was told beforehand. At times, staff can seem frustrated when questions are asked, which can make communication feel uncomfortable. Overall, I'm not completely satisfied with the experience, although I understand that staffing and activity levels can vary from one facility to another. On the positive side, the medical provider group has been very good and responsive.

We found they had inadequate number of staff to properly care for my husband in Memory Care. They had staffing issues especially on weekends. It was difficult to get in to see him due to locks and no staff to open the door. Phone calls went unanswered. However, after we left, they refunded a portion of what we had prepaid.

They kicked my dad out so I really dont have a good taste in my mouth. I just want to leave it at that score. They took forever to do a urine analysis on him. And when they finally did, they said he had a slight UTI. But he didn't receive any medication and then they kicked him out a day or two after they told me he had a UTI. There was no medication in the meds I picked up for him to address that. They also said they thought he was a danger to himself or other others. You don't discharge somebody that you feel is a danger to themselves or others. You either send them to the hospital for a change in mental status or a psych facility. That's irresponsible and unethical to discharge someone that you believe is a danger to themselves or others. They also made me pay 24/7 around the clock care for a week to a private company. And when the company gave my dad glowing reviews, they did not consider that, kicked him out, and said, and you need to continue the 24 seven care for the 30 days he has to find another place. And if I couldn't find anyone to do that, they would charge me $[removed] an hour, on top of the monthly fee of $[removed] WHAT? $[removed] a day for 30 days is over $[removed]. $[removed] for the next 30 days. Unreal

They just hired two people to run the activities department. Cleanlinesl is outstanding, I have a studio apartment, storage is the only thing I would like more of. Also they take all prescription meds and all over the counter things. You can only have a microwave and a keurig coffee maker. No toaster or toaster oven. It has a refrigerator and sink and small counter It has two cabinets and three drawers for utensils, The bathroom has a shower stall and is a nice size.

The tour was nice. We were early but got a nice reception with the tour guide. After the tour I knew it was not what I was looking for as a place for my husband.

The apartment is great. The size/space of the one bedroom is perfect for one adult. The facilities are very clean and well maintained. The quality of the food preparation seems inconsistent and a source of complaints among the residents. Additionally, there seems to be a high rate of turnover with staff.

The Gables is a beautiful facility inside and out. The first impression is a good one. The building is very attractive and the landscaping is well kept and colorful with seasonal flowers. The cleaning staff does an excellent job of keeping the facility clean. However, the dining room and meals are a catastrophe. For the last few months, The Gables has been without a chef. My understanding is there a new chef coming directly from training in two weeks. There is not a consistent group of trained servers and it is quite obvious. There have been innumerable days where the tables are not set, there is no cook, there are no servers, and there is little to no food available. The residents have sat for an hour several times waiting for service and a meal. A few of the other employees have stepped up and prepared some sort of breakfast with whatever food they can find. There have been occasions where there is no food or meals that are served cold and/or inedible. I have experienced ordering four items and none were available. I have gotten up and walked out. This is a healthcare facility and good, nutritious, hot food is tantamount to good health. It was the nicest facility that I toured and I was extremely impressed with the sales director, activities director, and the medical director. I also love this area of Tallahassee. I would certainly tell others about the abysmal dining situation and the poor upper management. I would also mention the positives that are listed above.

Staff is great (5) care (3) activities (5) food (5) cleanliness (3) room size (5). On the care it seems that hygiene, brushing teeth, showering is not regular or at all.

Was able to give the 24 hour assistance she needed.

The facility seems to be undergoing some turnover and my mother is complaining about the food and shortage of nurses/nurses aides. Hoping this is short lived.

Food generally is fair to poor at best, except on special events when it's pretty good. Staff is not overly ambitious with regards to getting residents involved in activities.

There are problems that have to be addressed...one being food ,transportation and medical care. I would recommend the facility because they all have problems

Mostly excellent but a few bumps when she was sick that were very concerning and the fact most of the staff has changed has me rating them down. We do like the facility but it hasn't been challenge free.

We chose The Winsor after my mother came down sick and she could no longer live alone., because of the amazing people that worked there. No family lives close in FL but at the time she wanted to stay. At first it was good but in less then 10 months, there were 3 directors and the majority who cared so much gone. Those who remained so over worked. We decided to move my mom closer to me, what I found when we came down sad. So few workers and people not getting the needed care. Once here the doctor found my mom had mild pneumonia and a UTI. Given the condition of her room I was not surprised. 1 shower a week often at 3 or 4 am! Nights and weekends are the worst. Just glad we got her out and praying for those who remain.

The facility was built and designed well. Many of my questions were answered, but very focused getting the sales. Just seeing minimum enter action between staff and residents it didn’t feel like a home settling. I did get the feeling that they respect the privacy of their residence.