Legend Senior Living

The staff are very nice and know residents names. I just feel there was a a lack of communication between the workers. The facility is very nice and kept clean. Lots of areas where residents and socialize or just relax for awhile.

Director needs to be replaced to a person more understanding for the elderly. The residents here are great but at times they are not treated with respect. The dietary dept needs a better budget for food. It needs a lot to be desired.

This facility has their care aides also serve each meal (there are cooks in the kitchen, but the care aides serve the meals to the residents and bus the tables). So if your loved one did not go to the dining room and pushes his call button for help, it can take 30+ minutes for help to arrive because all the aides are doing meal service. Overnight staffing is minimal (one aide per floor). So, again, a call button may not be answered for a long time. In fact, my father's oxygen machine malfunctioned around 6:00 a.m. which is night shift. The alarm is purposefully loud, continuous and annoying. No one from the night shift responded, it was a nurse arriving at 7:00 a.m. who heard it and responded. I do not blame the care aides for this slow response time - I blame the management (probably corporate) for the staffing and decision to have aides serve the meals. And, to be clear, the majority of aides and professionals who cared for my dad were kind and respectful.

During the tour and interview process- [name removed] was so busy- being pulled in all directions. She did not have the time to focus just on my family. The nurse during the interview was extremely cold - a terrible attitude and during the walk through- she seemed bothered that we were asking about how my sister’s medication would be administered. The double room- was two separate rooms and a tiny intermediate space- I was not happy with the room selections.

I struggled rating #4 since my mother passed after only being there for 3.5 days. What I do know is the nurses aids never brushed her teeth while there. Mom had all her own teeth & I was very concerned about good oral care. The tooth paste I sent was never used- in fact all her toiletries were in the exact same position- in a wash bin sitting on a shower chair outside her room- untouched, when her belongings were gathered the day she passed away. So I wasn't thrilled with that (being a nurse) which got me to wonder what personal hygiene care the aids gave, if any over the 3 1/2 days she was there? Sorry but I have to be honest. Also there was a discrepancy between staff stories as to whether my mother passed with staff at her bedside holding her hand or, was found in the morning already deceased. I didn't appreciate that as I was out of state when she passed and could not come home-and knowing about her true final moments was very important to me since it was an agonizing decision to have to place her in respite care to begin with. The staff were always nice in the preparations prior to her stay but a serious lack of knowledge from the senior staff as to the day of passing event. After mom's death my phone calls/messages went unanswered for a month in trying to recover the prorated money owed to the estate and contributed to my anguish in setting estate matters. So I'm sorry to say my overall experience wasn't great but I am thankful that I could find a place close to my home and that the minimum stay was only 2 weeks. I appreciate the time & effort & all the paperwork that it took just for that short stay. Everything fell into place for mom's stay there. I just wish the outcome had been different.

My Dad was only there 2 weeks. They evaluated him as belonging in assisted living rather than in the memory care unit on the 3rd floor. Then a week later, they called me and said he wasn't a good fit in assisted living and they wanted to move him to their memory care unit. I found out they've been trying to build up the numbers in the memory care unit. We weren't pleased with the 3rd floor memory care unit, so we looked into other facilities and moved him. It felt like a bait and switch. He does need memory care but they initially didn't recommend it.

This was a nice place for my short assisted-living requirements. However, I did wind up with Covid while I was there, so I sequestered myself in my room. I requested that the staff bring me my meals (All I really could get down was Rice Krispies). That way, I would not go to the dining room and infect the mostly elderly population with Covid. After a couple of days, I was informed that if I wanted my Rice Krispies brought to my room I would have to pay a delivery fee for each meal - even though I was still testing positive for Covid. Since I only had two days left in my stay, and I had some fruit in my refrigerator, I told them I just didn’t want meals for the next two days. Even though overall Renaissance is a lovely place to stay, I think the policy of charging Covid positive people to deliver meals to their room needs to be reevaluated. It is just encouraging people to go to the dining room and infect other people.

I like the residents and their loved ones. In [name removed] facility we are a tight net group. Take care of each other's residents if needed. I like the fact at [name removed] residence , mostly all are mobile. Talk in groups. Hang in groups. This could be the best memory care facility in Pittsburgh! Great looking Facility, Meals are delicious and the Staff is kind. Improvements should be increase staff ratio. Staff educated in memory care techniques to improve care. Management following up with loved once suggestions . Price is high for quality of care. Shouldn't need to hire outside help to assist with loved ones care. Raises for memory care staff for work well done. 9% increase in cost way to high every year. Also , hire a professional activity director

Initially I was impressed with this facility but as time has gone on I’m less so. Lack of staff, washing machines that are broken and sometimes limited food. We supply additional private care and thank goodness we do. The night staff rarely check on the residents.

I said that I loved the staff and I still do. Well most of them. I think that they are totally under staffed. I asked them not to do my Mothers laundry just her towels and sheets. I was there last Tuesday and took her clothes home to wash and left a laundry basket full of her towels and sheets with a note to wash them. Wednesday is laundry day! When I went today they put them back in the closet. Laundry basket was stuffed with her towels and sheets from last Tuesday. So I took them home to wash them. I have a note on her closet door. I don’t know why people can’t follow simple instructions. Maybe they can’t read English. One more thing the food isn’t so great. I spoke to the regional manager and he hasn’t called me back yet. I’ve moved my 91 year old Mother 6 times in the last 6 years and don’t want to move her again. Hoping I can change things at the Windsor it’s only 5 minutes from me. I adore my Mother and just want her to be happy!!

I like that they have open visitation. I can even spend the night in my dad's room. They never have enough workers. There are some excellent workers but not enough. They need a receptionist for the from desk from 8-8. I sometimes have to wait for 10 minutes to get in or out. Some hidden fees as well.

Inadequate room cleaning, no help with day to day personal needs, no regular medical checkups after initial check in, no PT Facility and common areas are clean and well maintained. Individual rooms only get trash pickup and occasional vacuuming. No laundry service, no dishwashing, no room cleanup. Hiring an outside maid and laundry service is necessary if resident or visiting guests are unable to keep up with it themselves. Very friendly staff and management. No real care is provided beyond administering daily meds and taking out the trash. They occasionally vacuum. They don't do dishes/laundry/room cleanup or any other personal assistance for the guests. Food is perfectly adequate but they charge [fee removed]/meal to bring to room, which seems excessive. If guest has poor mobility, this adds up quickly. Plenty of group activities like pottery class and movie night. Poor value for the money. For[fee removed] month, we were expecting more. We moved my mom back home, employed a maid service, laundry service, visiting physical therapist, visiting nurse, implemented life alert, setup an automatic pill dispenser, setup meal and grocery delivery, and all for less than 1/2 the amount we were paying Legend. Legend was essentially a very, very expensive micro apartment.

Harbor chase has recently been bought out entirely by gables of palm harbor I would say everything is a 3 As everything is o k but nothing is excellent or over the top. My husband has been a resident since June '23 and they have a high turnover rate both with staff employees and also with agency people.I don't know what their situation is.But they've got to get a handle on it.And I believe they're taking measures to do so and I have that information from an inside source.

I told the director that we were leaving. The secretary when I mentioned our departure to her is the one who told me to write it, a trick to get 2 more weeks from the director? That sounded like it!

I would say do not move your loved one in there. Unless they are totally independent and require no assistance. They just went under new ownership for hopefully that will help all of the issues. Trying to deal with the Director and the administrative people on financial issues with the accounts is a nightmare. Months to get anything. resolved.

Administration, nursing and care staff changed. Communication was never great but fell apart. Thef left mom in her bed all day long and I went in many times to find her stool unflushed and bathroom messy. Her hair not washed. At times I found bed soiled but this was hit and miss. I'd never put her there now.

I was there almost every day at different times so I saw many things that most family members do not. There was limited staff during the weekends. My mother was almost blind and was not assisted with eating meals such as cutting up meat, etc. I emptied her trash many times as it was not done on a regular basis. Most of the staff were pleasant. There were a few who were excellent. As mom's health declined, we opted for hospice care which was wonderful. Our family's experience would recommend for those who are mostly independent. A nice community with some room for improvement.

Initially we were very pleased, but at the moment if your loved one has dementia I would not recommend this facility unless they are willing to pay a lot

When buzzer is tripped it can take up to 30 minutes for a response. Dinning room understaffed-can take up to 30 minutes to have order taken Menu very limited Laundry facilities ok

Lack of staff where aides prioritize who gets care. No activities. They plop them in front of the tv while aides play on their phones. Sometimes there is a movie on and sometimes there is just a screensaver with music. Little to no activities for memory care. They cater to independent living where the better foods including desserts are served. Memory care is an after thought at Heartis.