Legend Senior Living

I toured this community and it was ok. It did feel a lot like a hospital and not as homey. It wasn't as clean as I would have liked.

The room was ready for him on his first day and well supplied to meet his needs. The staff was extremely kind and attentive and came by with the activities coordinator and nurse to review procedures and let my FIL know what to expect. It was definitely comforting. A few moments after we arrived, staff came bearing a welcome basket with snacks, candy, and water. These measures made what could have been a stressful experience into a much more comforting one. Once settled in, care went down in quality. My FIL commented that he was frequently forgotten, and his meds were not given. When I forgot to sign him out once, he noted "they'll never notice as they don't come by to check on me." That was correct - his absence was not noticed. He said many residents had complaints about the lack of attention. He thought the meals were ok but "not great". I had trouble getting assistance when I needed it. The front desk was rarely manned as they shared an admin with another building. I had to hunt staff down in the halls, who often responded "that's not my area, and <name> that handles that is out." Staff members appeared hassled when asked to assist.

The facility itself was very nice. It was large and housed many residents but we only saw one resident out and about. It just didn't have a home like atmosphere.

I toured this community and wasn't impressed. It just felt dark and quiet, sad. It was clean, but didn't have an overall pleasant smell. The staff was nice. There's definitely not enough light. Not an option that we considered for our loved one.

It was a nice place. The rooms were small and it was a further distance from my home.

Don't believe everything the sales person tells you. She promised us the world and then disappeared when things weren't as she promised. Initially I felt I was sold a bill of goods that did not come to fruition until after three months of many conversations and zoom meeting. Things have improved in the last month. They've hired a new resident director, who I do feel is communicating and trying. Its slow progress, and I'm trying to be hopeful that things will continue to get better. My loved one is okay with the food. And overall she's adjusting. She enjoys the activities. It's the perfect size for her - not too big, and not too small. Progress is definitely being made, and we'll see how things go in the future.

It takes a period of time for the new resident and the family to get settled in - be prepared for that. They were losing my loved one's laundry at first, and she would be sitting in urine. Sometimes the whole place would smell like urine. They seemed to be irritated with me because I questioned some things. Despite being irritated with me, they've made positive changes in those areas. Some of the staff are really friendly and awesome. Upper management not so much. Unless they're trying to get you to sign up - then they're all over you. But the activities people rock. Sometimes my loved one doesn't want to join in, but once they convince her to, she has a blast. The residents are fun. They all wave and say hi when I come in. And the food is really good.

I think they have a great range of activities and outings. My mother's biggest concern is that the food seems to be frozen, preheated food that often comes cold, or the items on the menu are not available and/or are missing ingredients - for instance, blueberry pancakes without blueberries. So she is spending money getting meals elsewhere that she finds more enjoyable, even though we're paying for two meals a day as part of her contract. The front desk staff are very friendly. The cleaning staff tends to not have good attention to detail. And we really have not seen any of the administrators since our first tour.

River Oaks was my Grandmother's home for about 8 years. If your loved one is independent; if they are able to speak up for themselves when medication is late; if they can skip a meal here or there because their meal wasn't delivered; if you have cameras in the room to monitor and save recordings; if your expectations aren't too high; if you expect only some of the care plan expectations to be followed; if 24 hour nurse means by phone is acceptable; if long delays or no response from their call button is okay, then River Oaks might be for you. You might wonder why we stayed. Grandmother liked her large room, her huge closet, her friends there, playing Bridge, and she simply didn't want to have to move. Most of the permanent caregivers were kind and helpful. It's difficult to rate this facility because of director changing every 9 to 12 months. Each change led to the hope of seeing improvements. River Oaks is by far not the worst place to live, nor is it the best. No place is perfect.

This is a high rise and didn't feel personable to me. The memory care area was on the fifth floor, and I felt my loved one might feel isolated in the community.

We toured The Landing of Southampton and it was just too sanitary, we were looking for something cozy. There were too many things going on and they forced activities on the residents. It is also in a terrible location. It is off of Street Road and you would never want to make a left out of there. It is a very busy road and a lot of construction is going on. They had different levels of care and I did not really understand what the extra care was going to do for my loved ones because they did not need half of the things they were saying we needed.

Our family had an in person tour and the tour experience was just okay

Sunrise of North Wales was okay. I got bad vibes initially when we arrived. Cleanliness really wasn't there. And it just wasn't the right fit for my loved one - it was too big of a facility.

The staff is very friendly and are wiling to hear what you have to say. They say they will make changes per your requests, but if you don't stay on top of them, things won't change. My loved one has minimal care requirements, and six months later, we're still asking for those few things to happen. There seems to be no routine in place. I recognize they're experiencing staff turnover, but they have iPads they use that contain all of the resident information, and somewhere along the line that information is not being utilized depending on who is providing care. They've lost their cleaning staff, so for a month we had to do it ourselves, even though we were still paying full price. Their chef has left several times, which has made the quality of the meals go downhill. Our loved one has been missing many of the meals, so its seems they're not reminding him to go to meals. I'm not sure what the issue is that they can't seem to keep staff. He had also take a fall there, and we were not even notified. A doctor is supposed to be on staff, and when we've asked about simple routine medical things, they told us they can't do them and told us to go elsewhere to have them done. So even the basics don't seem to be happening here.

They were not totally honest. They signed our loved one in and did not tell us they were in the middle of a lock down. He was there less than two weeks.

If your loved one only needs minimal care, this would be a good place. If your loved one needs additional medical support I wouldn't recommend the community. They weren't able to provide the medication management, dressing, feeding, and bathing assistance that my loved one needed. I paid extra for extra services my loved one needed. The first week was great. The second week they didn't have enough staff and then there was COVID in the community. My loved one needed assistance with cutting the food, and this wasn't happening. I had a staff member that stated that my loved one was too far from the nurses and aides. The new nurse manager in memory care was concerned they wouldn't be able to care for my loved one. They didn't have staff to take care of the laundry and ended up taking laundry home to do it. I found dirty sheets and linens in the process of reviewing my loved one's room. The community held me to the 30-day clause since I decided I didn't want my loved one to stay since they didn't have enough staff to take care of my loved one.

Good community, didn't have a warm feeling and felt more like a number to me during the tour.

The facility is understaffed; but overall we are happy with the care my loved one is receiving. Their biggest issues are - lack of communication with the family, and lack of documentation about residents care plan. My loved ones apartment is spacious and beautiful.

We toured with Rivermont and the reason we did not pick this facility was because the rooms did not have kitchenettes. There was no microwave, fridge or sink. If my loved one wanted to get a drink in the middle of the night she would have to call someone or drink out of the sink in the bathroom. The closets were also extremely small.

I would advise others - you better make sure you know what you're buying and getting for the money you're paying. I think they have to evaluate their patients more extensively, and refuse patients if they don't think they can provide the care that's necessary for them.