Legend Senior Living

This review is based on my brother-in-law (S**) admission. He has Alzheimer's. It's pretty bad he doesn't remember, incoherent, & paranoid. From first day there was lack of communication. Upper mgmt fired head charge nurse on spot before admission day. S** was put in room where previous occupant was relocated out because a female patient consistently came in his room. 5+ x a DAY! Seriously! Numerously, we found her sleeping in his bed, she had repeatedly defecated (diarrhea) in bed, on the floor & in the bathroom. Disgusting!! Mgmt. & staff knew of issue and still put S** in said room. Told there was NOTHING they could do!. Aggravation triggered S** to to act out. Staff couldn't resolve, no mgmt on site. Cops were called, took S** to hospital. Mgmt Said NO TAKE BACKS! Still in hospital to date. State on site for 3+ days. Knew a bout woman. Legends falsely ramped up staff+ . Surprisingly, as per friends this is normal at memory care facilities. They can't fix it. Very Sad.

Though they certainly were a handful of very kind professional caregivers. My experience for my husband was there was very little hands on ADL assistance. I even found or observed that assistance was not provided to residents who needed assistance to eat their meals. “I’m not allowed to feed residence “. I didn’t much understand this, but I did observe that this did happen.

Administration was very quick to address any issues I was having Like any other facility , staffing was always an issue. Understaffed sometimes. Lazy and rude staff other times (which was addressed immediately!). I felt like my dad was safe and cared for while there. Majority of the staff was amazing with everyone that lives there.

I can tell you they add a lot of extra charges that are very expensive. The medical staff that takes care of the medicine is very difficult to work with cleanliness is exceptional. The caregivers during the day in the memory care are very, very nice. The value for the money is bad. The overall experience for us was bad. If you are rich and money is not a factor at all then fine but it costs more than they tell you when you are deciding

There are management issues, and high staff turnover. This is particularly acute in the kitchen. Additionally, it takes repeated attempts to make management interact with the ltc insurer. We were nearly refused reimbursement.

What was told to us by sales staff has not been translated to reality. With level 3 care, we were made to believe that the response time would be no more than 15 minutes, once the alert button is pushed. That does happen most of the time, but too many times, my mom has waited 60-90 minutes without response and then has to call me for help. Excuses given: equipment is old, short-staffed, regular staff is on vacation, alert didn't go through. Her onboarding to her new home was severely lacking, including a not clean apartment and more. Most of the staff is wonderful but they have a couple that are rude. They also have had a lot of maintenance projects that they never mentioned would be happening. Food is fine and they do offer lots of activities.

I was familiar with the facility and some of the staff. My wife's mother was there for several years before her passing several years ago. The difference between then and now is staff turnover. Since the pandemic, like most other places, turnover is a big problem. So many times my father connected with someone, they would be gone shortly after.

They could improve on the overall care as well as staffing numbers. The staff who are working could be more productive and get off their phones. I don't know if I would recommend it. It depends on the circumstances of the person you're seeking to place. It's better for healthy independent people

The staff are very nice and know residents names. I just feel there was a a lack of communication between the workers. The facility is very nice and kept clean. Lots of areas where residents and socialize or just relax for awhile.

Director needs to be replaced to a person more understanding for the elderly. The residents here are great but at times they are not treated with respect. The dietary dept needs a better budget for food. It needs a lot to be desired.

This facility has their care aides also serve each meal (there are cooks in the kitchen, but the care aides serve the meals to the residents and bus the tables). So if your loved one did not go to the dining room and pushes his call button for help, it can take 30+ minutes for help to arrive because all the aides are doing meal service. Overnight staffing is minimal (one aide per floor). So, again, a call button may not be answered for a long time. In fact, my father's oxygen machine malfunctioned around 6:00 a.m. which is night shift. The alarm is purposefully loud, continuous and annoying. No one from the night shift responded, it was a nurse arriving at 7:00 a.m. who heard it and responded. I do not blame the care aides for this slow response time - I blame the management (probably corporate) for the staffing and decision to have aides serve the meals. And, to be clear, the majority of aides and professionals who cared for my dad were kind and respectful.

During the tour and interview process- [name removed] was so busy- being pulled in all directions. She did not have the time to focus just on my family. The nurse during the interview was extremely cold - a terrible attitude and during the walk through- she seemed bothered that we were asking about how my sister’s medication would be administered. The double room- was two separate rooms and a tiny intermediate space- I was not happy with the room selections.

My Dad was only there 2 weeks. They evaluated him as belonging in assisted living rather than in the memory care unit on the 3rd floor. Then a week later, they called me and said he wasn't a good fit in assisted living and they wanted to move him to their memory care unit. I found out they've been trying to build up the numbers in the memory care unit. We weren't pleased with the 3rd floor memory care unit, so we looked into other facilities and moved him. It felt like a bait and switch. He does need memory care but they initially didn't recommend it.

This was a nice place for my short assisted-living requirements. However, I did wind up with Covid while I was there, so I sequestered myself in my room. I requested that the staff bring me my meals (All I really could get down was Rice Krispies). That way, I would not go to the dining room and infect the mostly elderly population with Covid. After a couple of days, I was informed that if I wanted my Rice Krispies brought to my room I would have to pay a delivery fee for each meal - even though I was still testing positive for Covid. Since I only had two days left in my stay, and I had some fruit in my refrigerator, I told them I just didn’t want meals for the next two days. Even though overall Renaissance is a lovely place to stay, I think the policy of charging Covid positive people to deliver meals to their room needs to be reevaluated. It is just encouraging people to go to the dining room and infect other people.

I like the residents and their loved ones. In [name removed] facility we are a tight net group. Take care of each other's residents if needed. I like the fact at [name removed] residence , mostly all are mobile. Talk in groups. Hang in groups. This could be the best memory care facility in Pittsburgh! Great looking Facility, Meals are delicious and the Staff is kind. Improvements should be increase staff ratio. Staff educated in memory care techniques to improve care. Management following up with loved once suggestions . Price is high for quality of care. Shouldn't need to hire outside help to assist with loved ones care. Raises for memory care staff for work well done. 9% increase in cost way to high every year. Also , hire a professional activity director

Initially I was impressed with this facility but as time has gone on I’m less so. Lack of staff, washing machines that are broken and sometimes limited food. We supply additional private care and thank goodness we do. The night staff rarely check on the residents.

I said that I loved the staff and I still do. Well most of them. I think that they are totally under staffed. I asked them not to do my Mothers laundry just her towels and sheets. I was there last Tuesday and took her clothes home to wash and left a laundry basket full of her towels and sheets with a note to wash them. Wednesday is laundry day! When I went today they put them back in the closet. Laundry basket was stuffed with her towels and sheets from last Tuesday. So I took them home to wash them. I have a note on her closet door. I don’t know why people can’t follow simple instructions. Maybe they can’t read English. One more thing the food isn’t so great. I spoke to the regional manager and he hasn’t called me back yet. I’ve moved my 91 year old Mother 6 times in the last 6 years and don’t want to move her again. Hoping I can change things at the Windsor it’s only 5 minutes from me. I adore my Mother and just want her to be happy!!

I like that they have open visitation. I can even spend the night in my dad's room. They never have enough workers. There are some excellent workers but not enough. They need a receptionist for the from desk from 8-8. I sometimes have to wait for 10 minutes to get in or out. Some hidden fees as well.

Inadequate room cleaning, no help with day to day personal needs, no regular medical checkups after initial check in, no PT Facility and common areas are clean and well maintained. Individual rooms only get trash pickup and occasional vacuuming. No laundry service, no dishwashing, no room cleanup. Hiring an outside maid and laundry service is necessary if resident or visiting guests are unable to keep up with it themselves. Very friendly staff and management. No real care is provided beyond administering daily meds and taking out the trash. They occasionally vacuum. They don't do dishes/laundry/room cleanup or any other personal assistance for the guests. Food is perfectly adequate but they charge [fee removed]/meal to bring to room, which seems excessive. If guest has poor mobility, this adds up quickly. Plenty of group activities like pottery class and movie night. Poor value for the money. For[fee removed] month, we were expecting more. We moved my mom back home, employed a maid service, laundry service, visiting physical therapist, visiting nurse, implemented life alert, setup an automatic pill dispenser, setup meal and grocery delivery, and all for less than 1/2 the amount we were paying Legend. Legend was essentially a very, very expensive micro apartment.

Harbor chase has recently been bought out entirely by gables of palm harbor I would say everything is a 3 As everything is o k but nothing is excellent or over the top. My husband has been a resident since June '23 and they have a high turnover rate both with staff employees and also with agency people.I don't know what their situation is.But they've got to get a handle on it.And I believe they're taking measures to do so and I have that information from an inside source.