Koelsch Senior Communities

STAY AWAY! This place is not managed nor staffed well. They operate with the minimum level of staffing on a daily basis. They lose clothes constantly that they are responsible for laundering. The communication between the management and the residents' families is sorely lacking. The nurses work hard, but their medical management system is NOT computerized. In 2016 - a new facility should have medical records be computerized, not hand printed. This makes continuity with the nursing staff difficult. Further, they have been hiring staff that barely speak English. This is NOT ok. The caregivers are not well trained. I have personally witnessed a caregiver being "rough" with a resident. That is NOT ok.... The Executive Director is not very personable nor physically around very much. She stays in her office behind the front desk when she at the facility. She seems more about the "sales" aspect than the day to day operations....granted every for profit senior care facility has the bottom line of sales, but it appears very clear here. She has been there for many months but the same problems exist with a failure to communicate with staff and family members, failure to ensure that the residents are well cared for (NOT forgotten in their rooms for meals!), missed bathes (NOT overlooked for weeks), or telling family members that their loved one is participating in activities when in fact the resident is left alone in a dark room. We were told that there would be weekly field trips and live music several times a week. This did NOT occur. We were also shocked at the turnover in the activities staff. Unbelievable. The food resembled food served in the army. A scoop of this and that. Nothing was done to make it look appetizing nor appealing...... This place needs a lot of help and redirection before I would recommend it to someone. Don't let the homemade cookies, "newness" or the appearance fool you. Visit several times-morning, noon and night before you decide......look for stress amongst the staff. Talk to other family members who have their loved ones there. See if they are happy. Look for overworked and tired nurses. Deciding on memory care placement is a difficult emotional choice. Research. Negotiate. Don't get caught in the sales approach that "we are filling-up fast." Don't rush. Good luck!

My mother was at Amber Creek from January until August. She arrived there with no marks on her body and her skin was in perfect shape. She left there with a stage 3 wound on her bottom, which started out as a pressure sore.

Staff here are unhelpful and not passionate about their jobs. We put love ones here to be taken care of and that's not what happens here. Tour is deceiving about the care they do and how they treat the adults staying at the facility. Poor communication about the well being of your loved one.

This facility presents well until the resident is living there. Worst experience EVER. I removed my mom after 2 weeks. Not enough staff for residents.

We moved our loved one in at the beginning of 2015. We were excited when we toured the facility. It was clean and seemed to be very nice. Zoe showed us around and claimed to have all these amenities that would benefit us and our loved one. Not one of these amenities have been true. It was only after the first month did we realize what a mistake we had made in putting our parent here. It was a disaster! They are not and have never been adequately staffed nor do they even care about the well being of the residents that live there. The alarms are going off all the time with no response, not even from any of the staff who can NEVER be found. You have to be let in and that usually takes 5 - 10 minutes depending if someone is even behind the desk unlock the door for you. Even when they are there they ignore you and continue doing what they are doing until you have to interrupt them. They have no understanding of the words DIGNITY & COMPASSION like they claim on their website. I have found my parent numerous times on the floor where they have fallen by themselves in their room with the door locked and with wet or soiled clothing that has not been changed since the morning shift dressed them (I know this because the staff writes on the undergarments the time and date they put them on) and it is now late afternoon. I would not recommend this place to anyone!!!! When I have discussed numerous time the issues I am having to the staff and management they just shake their heads and tell me that I am right and that they are not fully staffed but are really trying to find more people. The reason they are not fully staffed is because they treat their staff horribly! As far as the owner's [names removed] they could care less about you and your loved one and only care about your MONEY! I have tried numerous times to contact the owners (since they are so proud of it being family owned) and they have never once returned any of my messages! We pay an extreme amount of money for them not to have a full staff and to take care for our parent as if they were an animal. I have seen animals treated better than this! You have to beg the management and staff to bath your parent and even then it takes days to get them to do it and then only after you have asked several more times! When we first arrived the head nurse was Marshall who was amazing. They then opened another facility in Frisco and there went Marshall. His replacement is [name removed] who was rude and could care less about the needs of your loved one When you call to speak with her she has no idea who you are or who your parent is even after you have given her you and your loved one's name. It got to the point that we had to be there everyday and most days twice a day just to make sure that they are giving the medications that are to be taken daily not to mention making sure that they are not wet or soiled. I have found feces smeared around the bathroom and in the hallways that have obviously been there for longer than a day and not cleaned. The rooms smell of urine and feces and are NEVER vacuumed. My parent was there for less than 6 months and not one time was their room dusted or vacuumed. They are under staffed and uneducated when it comes to memory care. [removed] Please DO NOT put your loved one in the horrific place! You will regret it the rest of your life!

This Care facility has a terrible communications problem! From upper management to the workers on the floor. I witnessed it all! After I had seen and experienced enough, it took me 10 days to get my husband out of there! I wouldn't place my dog at that facility!

After losing my husband's meds four times and getting nowhere with the director, I had to pay out of pocket to replace the meds ($800 plus) , I pulled him out of creekside immediately! When I approached the director for the final time regarding the "missing" meds, she said, "we'll, I can't imagine where they are." I asked her what the locked med cart was for and her reply was, " we'll, everyone puts them in different places."