Koelsch Senior Communities

My mom was a resident and did not get the attention promised. With the type of residents it always seemed like too many residents and not enough caregivers. The nursing director was very rude and condescending.

We were told not to visit our dad for two weeks to let him get acclimated to the community. We visited after nine days and found that he had had a stroke and nothing was done. We took him out of the community at this time. The community did not stop his medication from being delivered. The marketing person so nice and helpful before my loved one moved in. The last person we dealt with was very rude. The staff seem young and do not seem to know what they are doing.

I wish my loved one was never at Amber Creek. They were often short staffed and caregivers were overworked. Caregivers could not get around to all residents. There was not enough supervision. Caregivers were good but were unable to do their job well because of too many expectations for their population. Many residents were fall risks and the staff could not supervise well. They often were short. More staff was needed because of who the residents were. They might have met state guidelines but it was still NOT GOOD. Don't judge this facility by its beautiful cases in the hallways and the vintage car in the enclosed patio. These things do not give care to a loved one. They look good for the families who will be bringing and paying the rent.

I regret my mom being at this facility. I was treated rudely and unprofessionally. My mother could not communicate and if this is the case with your loved one do not place them at Amber Creek. My mom was not cared for well. In my opinion, small care homes (10 bed max) offer more love, quality of care, time spent with your loved one, and a homey feeling.

very old and not very clean

Thank you for your response. I do not agree that it was friendly or professional to ask that I move my mom on a Tuesday night and come into her room on Wednesday, the next day and say you were thinking of your timeline to be Friday, which was in two days. You also told me that you would prefer her move to be sooner than later, also very unprofessional. The reason for the move was that I was told you were not supposed to be caring for a stage 3 wound on her coccyx (buttocks) that she had developed while at Amber Creek months prior to you asking me to leave. I am assuming that not everyone in administration knew it was a stage 3 wound, although I had conveyed this information to the Director of Nursing at Amber Creek. A wound doctor with [Remoived] had confirmed the stage 3 wound.

I took my parents out of there after a very short stay. The care was not there. It only took a week for one of them to end up in the hospital, and the other to be left just sitting. The room was always a mess. The food was alright, and they have activities, but if you aren't cognizant of what's going on, they just leave you to sit in your room. It's nice looking, and the salespeople were very prompt in getting back to me, but once we got in the care just wasn't there.

We utilized Canyon Creek Memory Care Facility in Billings for their respite care services. We needed a place for our mom to stay for 5 days while we attended a convention out of town. We were very specific in working with my mom's doctor and Canyon Creek staff to ensure her medication orders came through accurately and were received prior to our family leaving town. We left on a Thursday morning and on Saturday mid-day I called to see how my mom's visit was so far. When she got on the phone, I could tell something was wrong. She said she was sick and in bed. I asked her if she had been getting her medicine and she said she had not. My husband then called and talked with a nurse, who after some digging through records, told us that the order from the doctor with her medication directives, had been misfiled and that she had not been receiving her medication. We were not only shocked by the negligence but horrified at the mental and physical condition this had put my mom in. When we returned to Billings and picked up my mom, there was no acknowledgement that any mistake had happened and of course no apology. I was told repeatedly that the executive director would call me back and I have never heard from him. My mom voiced other concerns such as, the staff was warm and friendly while visitors were there, but when it was just the staff with patients, the staff was rude and treated the patients like small children, even ignoring their requests at times. This facility is very beautiful in appearance but the care for my mom was not only unacceptable, it was negligent.

Absolutely the WORSE place possible. My mother needed a higher level of assisted care and we moved her there. They repeatedly tried to [removed] her up to the max. They tried to pit family members against each other constantly. They tried to force us to change doctors because they wanted a doctor who would prescribe as much medicine as they wanted. Our doctor met them half-way and my mom was a drooling mess, sleeping all the time, frequently incontinent, barely able to walk and slurring her speech. Then Canyon Creek wanted her on EVEN MORE MEDS. When I went ballistic over their effort to [removed] mom up even more, they threw her out on the street with only FIVE HOURS notice to the family! Utterly disgusting and contemptible place. BEWARE!!!

the place stinks like a dirty locker room

They took me for thousands of dollars for just 20 days. In my room, the TV and phone didn't work. The drapes on the window didn't work. There was a big bay window looking into the courtyard full of weeds, and they charged me for a courtyard view, which I wasn't aware of. If you told them to do something, you had to tell them 2-3 times. I had to have a blood draw, and they charged a considerable amount to bring someone in to do it. The problem is, they have an open shot to your bank account and can charge you at at any time for anything they want to, which is just not right. And they act like a bunch of [removed] when they're telling you something.

This is a horrible place. The upper management was rude and refused to listen to my parents daily care plan or implement it during there short stay. During covid isolation they had no TV or music. They refused to put my mom in the recliner and kept her in bed unless she was eating. They also would not change her out of her PJ's during the day. One caregiver was impatient that my mom was not swallowing her food fast enough and kept forcing her to eat which made her cry. I am so thankful my parents are out of this place. Oh, they said the food was terrible.

Keep Searching. This is a horrible place. The upper management was rude and refused to listen to my parents daily care plan or implement it during there short stay. During covid isolation they had no TV or music. They refused to put my mom in the recliner and kept her in bed unless she was eating. They also would not change her out of her PJ's during the day. One caregiver was impatient that my mom was not swallowing her food fast enough and kept forcing her to eat which made her cry. I am so thankful my parents are out of this place. Oh, they said the food was terrible.

I do not tecommend this facility in Scottsdale. In my opinion there are too many residents and mot enough staff to give all residents the specialized care they deserve. Numbers might be in compliance bit that doesn't help those that have higher needs that are not met.

BED BUGS!!!!!!!! O MY GOD………… When one of the staff at this facility told me she was quitting because there was bed buds, we moved out our parent as fast as possible. She said it had been going on for six months and they have not been able to get rid of them because they would have to move everyone out and put a tent over the facility for a month. Further she said there was only one nurse for sixteen hours of the day for sixty plus very debilitated residents, and when there are two nurses it’s only to hand out pills. So, why is the nursing staff stretched so thin as to not be able to properly watch my parent. No wonder why so many of them have lots of un-witnessed injuries. Many cases of fractures at this facility!!!!! Also, I was told that when there is a caregiver shortage (which is all the time) they use the unlicensed shower aids to replace caregivers. Which means no one gets there minimum two showers a week. How many times a week do you shower? There was a lot more information given that I am reporting to the State, so think twice before you put your family here…………………

Never use this place for your loved one....this place is all smiles and hugs....untill you decide to not use them. Then they are the rudest people you could meet ....They have a horrible admin that will allow there emplyees to make unfounded claims without even knowing who the tennant even is.....when your staff looks like a homeless person what does that say about your place.......we regret even having our loved one stay a day at that place.

I have witnessed a few of the caregivers speaking rude and treating them roughly, one in particular is [removed]. This woman is rude and shouldn't be working in this type of establishment. The management is awful, would not recommend it. They are understaffed, there are no actual nurses at the facility even though they tell you there are. There are other assisted living facilities that are cheaper and probably have better care for your loved ones.

This place is [Profanity Removed]!!!! It treats the resistance like [Profanity Removed] and the nursing staff is bias to curtain residents. Grow up People If you don’t like working with old people quit don’t act like children. This isn’t [Profanity Removed] highschool.

The place is dingy and has been being remodeled for a long time. I went to help a very nice woman today and was appalled. I really do not want to get into specifics but if you have someone staying here please be around to help them. LOOK<SMELL

first of all this is my 2nd review. my father had a stroke there after being there 8 days. while they could not have prevented it ,they could have noticed which they did not. On the 9th day he was admitted to the hospital and they said he had the stroke 12 to 24hrs before we saw him. They did eventually refund our money back after I was threatened with the police for asking questions about the refund and why they ordered a whole round of meds for him when he had been gone a month. Now 5 months later I get a message on my phone wanting to know if I want to come pickup his meds they found. Just goes to show how incompetent they are. He is in a foster home now where he gets excellent care. Highly recommend foster care over big business.