Koelsch Senior Communities

liked it

New building. Has openings. Full baths in rooms. No outings.

KOELSCH Family = Assisted Living Too large - long halls - I don't think the "less active" side is the side for Mom - need to look at other side.

This facility is beautiful, furnished nicely and clean. However it is also pricey. The majority of the staff are caring and competent. We came to have true friendships with many. There is High turnover!! Always someone quitting and training new care aids. Food is ok. The residents there are safe and well cared for. I never saw signs of abuse or neglect which is the most important factor in choosing a facility for your loved one! The nurses on staff have worked there many years which is a big plus. There is always some activity going on if the resident wants to participate. Was not impressed with administration the years we had a loved one there. They are never on the floor interacting with residents. Always seem to be in a meeting or out for long lunches. Some of the very good staff should get a medal!

I did not like this community at all. The rooms all surrounded the nurse's stations. The room that my loved one would have been in was small and semi-private. The main thing I did not like about this place was for one they would need to evaluate my mother in law before they could give me a set price. Also, they gave me a long list off all of the stuff they charged extra for such as 25 cents for a band-aid.

The biggest complaint my mom has is the food, When we chose this facility the said they had a head Chef, well my mom says "they don't even have a cook" what comes out of the kitchen isn't anything like what it says is on the menu. Dining room staff is not friendly or seems to care.

I was very disappointed in the care that my mother received at Canterbury Gardens. They appear to be short staffed due to the strong smell of urine. My mother has issues with colitis and I had told the staff what foods needed to be avoided, which they claimed they did. However, I was told by a bath aid they she was having chronic diarrhea and fresh blood in the toilet. I was only told this due to being there at the right time, otherwise I doubt anyone would have contacted me about it. The food served is institutional including a lot of processed meats, overall cheap and not nutritious.

There were a few aides that were really good. But overall, The Hampton is not that good. We found our loved one in unacceptable conditions. When we brought it to the staff's attention, they showed concern, but the issue wasn't taken care of appropriately.

Apartments are old and tired looking with old appliances that no longer work well. Air conditioner and heaters old and noisy. Pool out of commission and likely will not be repaired and reopened. The Bistro has been closed and also not likely to be reopened. Hall carpets dirty and worn. Apartment maintenance needs can take days before addressed. They constantly run out of dinner menu options and deserts. NOT the luxury living they advertise.

The community is clean and beautiful and There was a management change in mid-February and we hope things will get better. The food is not very good and it really needs to improve. They have run out of essential food items. The activities are not what they promised. They promised a laundry service and we had issues with clothing disappearing and not being laundered correctly so we are having to do it ourselves. I would not recommend this community to others.

rooms were in need of updating..

did not seem organized.

This community is in need of some updating. They could use a fresh coat of paint on the exterior. They have a cafeteria style dining room which reminded me of a school cafeteria. The courtyard has been cut up into pieces. The rooms are very dated. The community felt dumpy.

Marketing Director was very nice. Facility is older. Room we were shown was very small, run down and dreary. Dining room floors were dirty.

I was not happy with the care from this community. The staff seems not to give alot of attention to the needs or care here. The community was not clean or taken are of. We were not happy with the food. They need improvments. I suggest other families see this community.

I agree with the other reviews of this place.A lot is promised that is false.This is a response of a CNA that I talked to last week.I said, I need to leave a message for the nurse about my mother.her response was, " ya, you should talk to her because what you said I will forget completely about before I get to the door.When you do talk to someone in charge, they are passive and un -caring with little respect to the family members. The filth is so bad, that they really need some out side help from a Health inspector to give them guidelines so they Don't get shut down. Merca is rampant because of it. They will deny deny and tell you that we all have Merca in our bodies and its no big deal.Even after you bring a filthy situation to their attention,nobody does a thing to clean up what you have reported. I am afraid for the clients here.

This community promised things to us that they did not follow through with. I was not comfortable with the type of care my parents was receiving. We had many concerns regarding the cleanliness of the facility. There were many times my parents room was not clean. The staff was friendly, but I do not think they were very good at their job. We found other accommodations for my parents. I would not feel comfortable recommending this community.

I think that they can take better care of the people there. I don't think very highly of them because my father passed away after being there for a month.

Community is going down hill quickly. Huge staff turnover causing inadequate staffing, food heavy on carbs (particularly rice which is a choking hazard for the elderly) and run out of items frequently. No milk for cereal for a late riser, no butter for baked potatoes, no sugar for tea. Short-handed in kitchen and housekeeping which then puts those duties on top of the Resident Aides who are short handed themselves. Alarms going off constantly which is aggitating to residents. Even though there are two dining rooms, only one is utilized and with 50 residents and family members that come to ensure their loved one is being fed, it is very crowded. Meals are hand-carried out, therefore takes a long time and ones needing assistance with eating are left waiting until their food is cold. My suggestion to anyone planning to tour Arbor Hills - show up unannouced for a tour around 4:30-5:00 pm If you come later there will be no management to show you around, normally only the nurse attempting to dispense medication while answering the phone, front door and responding to residents. It is a shame because Arbor Hills is not cheap, their founding philosophy is very good, however they are not living up to their promises. I am willing to bet whoever put the entry this month that it is great there, has either just recently moved in or their loved one needs little to no assistance.

They should never have opened the doors here, they weren't ready and didn't have properly trained employees or systems in place. Everything feels unorganized and sloppy. 80% of the activities indicated on the schedule never take place, and no notice is given if they are cancelled. The caregivers also serve as the waitstaff in the dining room, and even though it is restaurant style dining they'll bring everyone's food out separately instead of when it is all ready, as well as just having an individual bill for each family member. The medicine distribution is done in the morning, not near a meal time, so that medicine is always taken on an empty stomach. The sales staff say all sorts of things to get you in the door, and then are much less helpful once they've got your money.