Koelsch Senior Communities

I was very disappointed in the care that my mother received at Canterbury Gardens. They appear to be short staffed due to the strong smell of urine. My mother has issues with colitis and I had told the staff what foods needed to be avoided, which they claimed they did. However, I was told by a bath aid they she was having chronic diarrhea and fresh blood in the toilet. I was only told this due to being there at the right time, otherwise I doubt anyone would have contacted me about it. The food served is institutional including a lot of processed meats, overall cheap and not nutritious.

There were a few aides that were really good. But overall, The Hampton is not that good. We found our loved one in unacceptable conditions. When we brought it to the staff's attention, they showed concern, but the issue wasn't taken care of appropriately.

Apartments are old and tired looking with old appliances that no longer work well. Air conditioner and heaters old and noisy. Pool out of commission and likely will not be repaired and reopened. The Bistro has been closed and also not likely to be reopened. Hall carpets dirty and worn. Apartment maintenance needs can take days before addressed. They constantly run out of dinner menu options and deserts. NOT the luxury living they advertise.

The community is clean and beautiful and There was a management change in mid-February and we hope things will get better. The food is not very good and it really needs to improve. They have run out of essential food items. The activities are not what they promised. They promised a laundry service and we had issues with clothing disappearing and not being laundered correctly so we are having to do it ourselves. I would not recommend this community to others.

rooms were in need of updating..

did not seem organized.

This community is in need of some updating. They could use a fresh coat of paint on the exterior. They have a cafeteria style dining room which reminded me of a school cafeteria. The courtyard has been cut up into pieces. The rooms are very dated. The community felt dumpy.

Marketing Director was very nice. Facility is older. Room we were shown was very small, run down and dreary. Dining room floors were dirty.

I was not happy with the care from this community. The staff seems not to give alot of attention to the needs or care here. The community was not clean or taken are of. We were not happy with the food. They need improvments. I suggest other families see this community.

I agree with the other reviews of this place.A lot is promised that is false.This is a response of a CNA that I talked to last week.I said, I need to leave a message for the nurse about my mother.her response was, " ya, you should talk to her because what you said I will forget completely about before I get to the door.When you do talk to someone in charge, they are passive and un -caring with little respect to the family members. The filth is so bad, that they really need some out side help from a Health inspector to give them guidelines so they Don't get shut down. Merca is rampant because of it. They will deny deny and tell you that we all have Merca in our bodies and its no big deal.Even after you bring a filthy situation to their attention,nobody does a thing to clean up what you have reported. I am afraid for the clients here.

This community promised things to us that they did not follow through with. I was not comfortable with the type of care my parents was receiving. We had many concerns regarding the cleanliness of the facility. There were many times my parents room was not clean. The staff was friendly, but I do not think they were very good at their job. We found other accommodations for my parents. I would not feel comfortable recommending this community.

I think that they can take better care of the people there. I don't think very highly of them because my father passed away after being there for a month.

Community is going down hill quickly. Huge staff turnover causing inadequate staffing, food heavy on carbs (particularly rice which is a choking hazard for the elderly) and run out of items frequently. No milk for cereal for a late riser, no butter for baked potatoes, no sugar for tea. Short-handed in kitchen and housekeeping which then puts those duties on top of the Resident Aides who are short handed themselves. Alarms going off constantly which is aggitating to residents. Even though there are two dining rooms, only one is utilized and with 50 residents and family members that come to ensure their loved one is being fed, it is very crowded. Meals are hand-carried out, therefore takes a long time and ones needing assistance with eating are left waiting until their food is cold. My suggestion to anyone planning to tour Arbor Hills - show up unannouced for a tour around 4:30-5:00 pm If you come later there will be no management to show you around, normally only the nurse attempting to dispense medication while answering the phone, front door and responding to residents. It is a shame because Arbor Hills is not cheap, their founding philosophy is very good, however they are not living up to their promises. I am willing to bet whoever put the entry this month that it is great there, has either just recently moved in or their loved one needs little to no assistance.

They should never have opened the doors here, they weren't ready and didn't have properly trained employees or systems in place. Everything feels unorganized and sloppy. 80% of the activities indicated on the schedule never take place, and no notice is given if they are cancelled. The caregivers also serve as the waitstaff in the dining room, and even though it is restaurant style dining they'll bring everyone's food out separately instead of when it is all ready, as well as just having an individual bill for each family member. The medicine distribution is done in the morning, not near a meal time, so that medicine is always taken on an empty stomach. The sales staff say all sorts of things to get you in the door, and then are much less helpful once they've got your money.

Great first impression. Then things seemed to go downhill... feel once they got you roped in to a signed contract, they were done. When call to inquire of Resident, sounds like a rehearsed speech, always "she is doing great" but not many details to let me know why/how this is so even when ask for specific details. When all in shutdown due to Corona, those who care and call need details and assurance about our loved ones even more so. Was urged to use facility's prescription company so did that to make Rx delivery easy for all. Then upon receiving Humana statements noticed the Rx prescriptions are almost twice as expensive. Went back to old Pharmacy and deliver Rx personally to facility. Tried calling their Pharmacy to inquire why so much more expensive, but recorded message stated number had been disconnected. How does this make a person feel confident In their operations? Maybe a couple of weeks ago when delivering supplies which I just happened to inquire about during Corona lock down since no one bothers to let me know when Resident is running low on personal supplies, I noticed two ladies by the front desk. They had no gloves, no masks, yet Notice posted on front door stated Corona guidelines plainly. When I asked why they were not in compliance, I was told they were just there to fill out applications. Even more reason to practice Corona Safety Practices... had they been out of the country, exposed to anyone with Corona, experienced any fever? Who knows? Not in compliance with their own posted guidelines and should have simply handed applications to them outside the front door entrance and mail back to Facility or return in person by calling ahead for someone to pick up at the front entrance for the protection of the elderly residents. Rules do not seem to matter??? If so, how does this example protect the residents??? Kicker is Resident had two pieces of her furniture disappear from her apartment the first or second month of residency and of course, not a soul cares or tried to locate/investigate. Each room needs a camera if employees or other residents enter a person's room and walk off with their furniture! I want furniture returned and stop stealing from residents. Maybe is time to fire everyone again like they had to do about 3 years ago and get whole new crew again? No excuse for theft. Overall comments and general feelings re: this facility... Just so-so. Except for one front desk employee and the Activity Director, not very confident in the other employees. So sorry to have to write a review of this nature instead of what would like to have written if the company were on top of things more carefully. It is not easy to work in a retirement home for dementia residents, but I expect better. Maybe I just thought people cared more for those who cannot help themselves as they used to in their younger days...

Very dark - needs more light. There are trip hazards at the thresholds trying to get into the apartments. Your mom will trip on these - be cautious. The hallways seem like an upscale hospital with fluorescent lights. Not very residential. No activities occurring, all the residents were sleeping in the lobby and the staff was less then friendly. Not a place for my mom.

If waiting 30 minutes after a fall to get help or unattended front desk prevents 911 responders from entering locked doors in the evening indicates EXCELLENT CARE, check out Park Wood. Additionally, you'll enjoy bland, poorly prepared, repetitive meals. Staffing is a revolving door, so you'll meet new staff regularly. The place is beautiful and residents are great, though a lot have recently found new accommodations with better quality of care at more reasonable cost.

Park Wood USED to be a great place with excellent care provided. However, they have reduced the standards for medical staffing. They DO NOT have medical staff on duty in the evenings. Additionally, very few employees are still on staff since a new director has cleaned house...and often reprimands staff AND residents publicly. Food has declined in quantity, variety and preparation. A very different place than it was when my relative moved in last year. Such a disappointment. Lots of people are leaving.

I was very disappointed, for being an Alzheimer facility they had a communal bathroom in the hallway. They should have their own bathroom for no confusion or to not use someone else's toothbrush. They had too many people living there. They gave me a good tour but I did not like the place.

My mother was at this facility for almost 2 years. I moved her out yesterday. As a nurse, safety and quality of care are my biggest concerns. My mother broke her toilet due to throwing things she shouldn't in it. The follow up to repair was poor as they do not have on site maintenance. Sewage was coming up threw the shower and they left it in her room on two separate occasions. Many caregivers saw this filthy sewerage in her room and did nothing. Her option was to use a bathroom at the desk which was often locked with no care givers available to open it when needed. One one occasional there was water all over the floor and I was told by a caregiver we had to wait until housekeeping arrived to clean it. I did it myself and was glad i arrived when I did or she would have slipped on the floor and broken a hip. The apathy was very apparent. In the days prior to our leaving, a caregiver was asleep at the desk. I was able to go around the desk and let myself out of a locked community as she never woke up despite my trying to get her attention. When I reported this, the response was also apathetic. This was about safety of the residents. There are some great RN's but they are tied up with giving medications all day so caregivers do the majority of the care and they turn over constantly. The majority of the care is focused on the residents with higher acuity. Higher cognitive residents receive less attention. It's a beautiful place and there are a handful of wonderful people for this difficult work. There's a reason they are not keeping their staff and it's not accountability for substandard care. I visited my mom daily because I was concerned she was being neglected. Moving her out was an excellent decision.