Koelsch Senior Communities

This community had a very friendly staff. My tour went well, I got to talk to some of the residents. The things they inform us of that was going on in the community wasn't good. They did not recommend we move here. It is a good looking community. The outside of the community was very basic, it looked out on to a street. It is a nice community with a friendly staff.

My mother is a very social person. Canterbury Gardens has been very good for her because of this. Mom has Altzimers, but she still loves to be around people. She also loves to give kisses and to nurture others. It has given her lots of opportunities to do that. Because of this, she has basically stopped obsessing about things. I use Canterbury Gardens as a day care facility for her. It works very well for me. I also have a care giver at my home frequently that help in other parts of her care. Canterbury recently did just go into quarantine because of an upper respiratory infection there. I suppose that happens to places like that. There are a lot of elderly people staying there and a lot of people come and go. So mom is quite bored right now. I look forward to being able to take her there again. I also appreciate all the activities that they attempt to keep their charges involved in.

This has been a difficult transition for us, but the staff at Silver Creek have been there for us in this trying situation. The staff is great with the residents and the facility seems to be well run and it always kept clean

The people at Arbor Hills were wonderful. In the initial transfer, somewhere between the pharmacy and the community the ball was dropped on her meds. I thought it was a great place, to be honest. But I was under the impression that they were going to help with getting compassionate care, and medicaid set up. But they didn't ever really do that.

Very helpful and kind staff, They make my family member feel valued and as if they look forward to seeing him. They also are good at keeping our family in the loop. Our family member likes it at the facility and loves having the people to visit with especially the staff. The staff seems respectful and seem to fit this work well.

When we went to tour this place, we didn't meet with the normal marketing guy, and it felt a little more sales like. They were very state of the art, and high tech. They had a huge nurses station, and it felt very sterile and clinical. They also had a lot of shared rooms, which wasn't our ideal situation.

My mother paid extra for a higher level of care that was inconsistently delivered. Staff was not always trained as they should be, many did not use proper procedures to control cross contamination. This was a constant issue, dangling bracelets when providing personal care, long hair in the way etc. etc. There was confusion over medications.

Be very clear about the level of care you are charged for and receive Be cautious about medications/ always ask what meds are being given The food is acceptable but for those with difficultly chewing the menu is not ideal, even soups have big chunks of veggies etc

The staff are amazing and the director does all that he is allowed. It is frustrating the elevator in the chateau has not worked 5 times this year. It needs to be replaced. It seems that Koelsch is more interested in new facilities than keeping up the existing ones. Very frustrating if you can’t get to a doctor appointment because the elevator isn’t working. The stairs are not an option for seniors with walkers. Wry sad situation.

The quality and nutrition of the food has gone down. More food is being wasted than is being eaten due to poor quality and poor food choices. There is a lot of fried food being served that is overcooked and not healthy. Examples are overcooked breaded shrimp, overcooked breaded fried fish, hamburger & chicken breast overcooked, dry, and hard to chew. Even though items are on the daily menus they are not available (e.g. eggs at breakfast). The other menu that says "you can order these items at any time" are also not available. Residents told that the menus are set by corporate, and Solana has no control over it. Residents are not happy with the food coming out of the kitchen. Residents and family members have expressed their concerns several times to Solana about cost cutting measures and nutritional needs that should comply with federal dietary guidelines, but no action has been taken to make changes. The list for Meals & Dining on the corporate website is not happening at Solana.

Our family had an in person tour and for what we were looking for, for our loved one the staff to resident interaction just wasn't on the same level. It was still a good tour but it was a big enough difference that made our choice.

Be really specific with your questions and maybe even get the answers in writing. We had asked to make sure their services are in our HMO network. But it has been like pulling teeth to get that to happen. We're struggling with laundry going missing, which can then become a hygiene issue when lots of underwear goes missing. Teeth brushing was in her health plan, and they were not using the specific product in her health plan, and not even brushing her teeth sometimes. They've had a whole turnover of staff and management recently. Previously the staff were terrible and did not listen to our concerns, including the executive director and head nurse. They were discouraging us to even come in and see our loved one. She had a fall when left unattended, and they didn't call us right when it happened. When we took her to emergency, there were all sorts of health issues that needed addressed, some related to the fall, some not. We had to take her to emergency several times under the previous administration. I could go on and on - there many things amiss with the care. The new staff have just recently taken over, and responsiveness has been pretty good. They seem to listen. But as far as effectiveness, we don't know yet.

We did a virtual tour with Silver Creek Inn and it was a very high end, fancy facility. It is more expensive and everything was an add on price so we went with another facility.

We chose Copper Creek Inn because I really liked how homey it looked, it is not institutional at all. Also I really liked the staff, but it seems like they have been going through some things the last few months so there has been some turnover. We have had some issues with the laundry, they are supposed to pick it up everyday but they have not been doing so and sometimes she does not get everything back. I think if they had more staff, things would really improve.

I do not recommend Silver Creek Inn. I was highly disappointed. At first I was very pleased with them, but as time went on things began to deteriorate. My loved one had severe dementia and anger issues that they assured me they would be able to handle, but in the end they were not able to do so. They called me a couple of times to come down when they weren't able to handle him, which I didn't mind terribly, as I would rather they let me know when there's an issue. He became less mobile over time and ended up with bedsores. They were supposed to be the premiere dementia and Alzheimer's care unit, and they didn't live up to what they billed. I think they were understaffed. Then Covid hit and I wasn't able to be with him while he passed. Overall I was very disappointed. I found them to be priced on the high end after looking at several places. Really the only positives were the activities director and the CNAs. Although often I would go down and find him wet, which they said was because he wouldn't cooperate. There were some medication mismanagement issues as well. If your loved one is very docile, I think they'd get along great here. But if they have standard dementia issues, not so much.

I wouldn't recommend this community to others, The community told me I would qualify for a housing allowance from the VA and I wasn't able to qualify and they told me I would have to leave and wouldn't work with me at all.

I chose The park at Surprise because I liked the location, it is close to golf courses and such. The apartment sizes here were a little bit on the smaller side and the food here was just mediocre. I was told before I moved in that I would get an allowance for the veterans administration and that never happened, so I did have to end up moving out, it is a very expensive facility. Overall, I would not recommend.

I must say the people that run this are very nice and helpful however the food leaves a lot to be desired. The menu has not changed for 4 months, The food in the past has always been very good but lately it's terrible. When one orders a fish and baked potato and the potato comes on the plate with black hard skin that cracks like glass when you try to cut it and the coleslaw was forgotten when I asked for it it came to the table cabbage and no dressing on it we were told the cake was lemon and it was banana. My Mothers dinner looked terrible the ham looked okay her potato looked just like mine because she was suppose to have mashed but there were no mashed potatoes that night and the yams slapped on her plate were terrible. The food is included in the price and I don't know what's going on but it needs a lot of improvement.

Our loved one lived there for a couple of years. The site is beautiful and like any business, there are problems behind the scenes that their polished front does not reveal. There are some AMAZING staff there that should be paid double what they make! Mgmt is over paid and always at lunch or out when you call. There is high turnover and they seem to always be short staffed and the shower aid quit BUT this Job is one of the hardest jobs out there and for those staff people that truly love the residence they are the best there is!! I don’t have a lot of nice things to say about the management but I love a lot of the staff members there !

Although Creekside was a nice facility, it felt overly clinical and the residents were not as high functioning as our mom. It was not a good fit for our family. The monthly cost was also a factor, it was very expensive for the lower level of care our mom required.