Koelsch Senior Communities

My Father only spent 4 days at El Rio. He passed away 4 days after entering the facility. My experience with [name removed] the Sales Director was great. The staff was amazing! The facility was clean and spacious. The care even though short for my father was good. The rates were comparable to other facilities that seemed not as nice. I would recommend El Rio to others in need of a Memory Care Facility.

I would let people know that you have to private pay for 3 years which seems like a long time when there is other facilities that are less. What I liked is that all their beds are licensed for assisted living so that when you got to that level of care you didn't have to move. I felt that the care wasn't up to the price we paid.

I have nice things to say. For me it was close so I could stop and check on her every day. I got to know staff by name. I would recommend yes. I think that mom received a good quality of care. They often did seem understaffed. Sometimes this was due to challenging residents. Some needed more care than others in the memory care wing. I think mom was one of the easier residents. Staff seemed to like her very much.

I would recommend it. Everyone working there is nice. It is clean. The food is not that great and the activities were lacking.

The meals are great! The staff are always friendly and seem to be very caring with the residents. I am not in her room much, but the rest of the facility seems very clean. My mom came from the hospital when she moved in and it was a smooth transition. I would recommend Deer Ridge Memory Care to others.

It's local and a nice place.

I would & have recommended it. It's the best one around here. I don't know about out of the area. It is a difficult decision moving a loved one from their home & Mom was no exception. But she adapted very quickly, made friends, & loved it there. It's not perfect, but nothing is anyway.

After 3.5 months, we know more about the day-to-day operations. Our impression thus far is basically good with several exceptions. Most staff in all departments are warm and friendly. The facility is very nice. Generally, the food appears appetizing and is always plentiful.. The bathroom area in my mom shared bedroom frequently looks dirty, with smeared feces on the toilet etc. Many of my mom‘s clothing have disappeared and has never been returned . My mom is supposed to have baths twice weekly , but when I visited on shower day this week , she was unbathed with dirty hair! It is difficult to tell when sheets have been washed. My mom’s bed is poorly made , wrinkles have not been removed and frequently the blankets have not been tucked. I have frequently removed, cleaned, and changed my mom’s colostomy when I’ve been visiting because it has not been done when it is full. My mom is red, itchy and sore in her private areas, and doesn’t seem to be getting given her medicated cream.

Since I would not be able to do this at home. That said, it's outrageously expensive but comparable to other facilities I've checked. Based on the experience we have had so far, we would recommend this community to other families.

My husband loved being there at Sterling Inn. The only time he ever complained was when his level of care went up. Sometimes when he would ask for assistance it would take an unreasonable length of time before he got the help or assistance he needed. Otherwise he said it was a good place to live. He made some good friends. Activities were enjoyable. Holidays and special days of the year were observed with appropriate activities. Also, it was always clean, meals were good and better than he expected.

It's a family owned company in business since 1959 so there are no corporate turnovers with different management companies. They specialize in dementia care and that's all they do. It's average food. It's nourishing and seems to be what the residents like to eat. I think that's the goal.

Exterior lights need to be fixed for security of staff and residence. The floors and kitchen need regular scrubbings. Dust control at the neighboring concrete plant needs to be addressed, along with speeding 70+ mph vehicles on Ridgecrest Road. With the exceptions of the above mentioned wish list, the Sterling Inn is a gem. I would gladly volunteer my time to address the issues as the focus is on love and compassion is the first priority at the Sterling Inn by its staff.

The ladies [name removed] (Directors of Community Relations) and [name removed] were amazing getting my sister placed in their facility. I had excellent communication with them and they both provided an excellent experience and went above and beyond expectations in getting my sister into their facility! I give them both a 5! It overall is a nice facility, they were very accommodating. Now that I have her in an AFH I'd never put her into assisted living again. The small format and hands on 1-2 caregivers in the AFH is so much better for my disabled sister.

Picked this place because it will be close to my family. Everyone is very friendly and helpful. I would recommend to others.

The management and higher nursing staff are very kind and helpful for the most part. Some of the lower ranked staff come across as too important to have time for visitors and sometimes patients without a nudge BUT for the most part I'm not sure after visiting 14 facilities in the area Creekside tops the list.

We looked at other facilities, but this had the best staff. We picked it because it had lots of sunlight, and it wasn't dark and dreary, and it was very clean. [name removed] was very compassionate and patient with us. I would recommend to others.

The facility is a little smelly. They are very short staffed, especially on the weekends. Laundry people put laundry in a different place every time, not good for memory care. The food needs to be lower in sodium.

The Lakeview Memory Care community is the perfect size and that is something we really like about the community. We also like the caregivers to residents ratios. We would recommend this community to other families based on the experience we have had so far.

It has been a very good overall experience with The Gardens at Laguna Springs. The community is clean and the staff is kind, patient and capable. When it comes to the activities and the meals they are good. It is expensive but also a beautiful facility.

We are pleased with Meadowbrook for the most part. The food is certainly not gourmet, but it's adequate. The activities are below par, I think, but we were spoiled by the great activities lady at the previous facility. The staff and caretakers are wonderful and caring.