Koelsch Senior Communities

My partner passed away a month ago. She was in hospice care for six months. When we knew it was the end, they moved my partners roommate to another room, made up the bed with fresh sheets, brought in a recliner for me with some snacks and let me stay with her until she passed. We were treated with respect and kindness. I thank the staff at Silver Creek very much. [Name removed]

My recent total positive experience with Arbor Hills(AH)/Plano ended with my mom’s passing (01/2018). She was a resident commencing in March 2017. During her time at AH she was treated with loving care, respect, dignity and always plenty of smiles. I can say the same for myself as I generally visited her three times weekly. I found AH to always be clean and bright. I liked the AH facility footprint including optional rooms i.e., places to go within the facility. Back in February 2017, I found the fixed rate quote provided to me to be competitive and acceptable. From Reception to 24/7 Nursing to Caregivers to Administration to Housekeeping to Maintenance, all those we (mom and my family) encountered were people who, outside of AH, would be wonderful neighbors. But most importantly, they were there at AH for my mom daily, providing her with a genuine human touch.

This building opened just a few months ago but was well worth the wait! A few of my friends have moved into the building and they, along with their families, seem to really love it. The Director of Nursing is phenomenal and definitely runs a tight ship! She keeps my mind at ease.

We toured this community and it was nice and clean. The staff was helpful and answered all of our questions. It was a really big place and I feel like dad would've gotten lost in here. I saw no nurses in there. The rooms were nice. But it was overwhelming for me. Just wasn't a good fit for my dad.

Rather than a specific experience, I am writing to rave about the staff at this facility. I visit a number of times a week and I find interaction between caretaker, nurse and patient to be consistently kind, patient, gentle and caring. When I walk out the door, I know my husband will be cared for and treated well. I am grateful. In particular, I would like to rave about [Removed] not only for doing their job but going far beyond what they "have" to do. When [Removed] is at work, the entire atmosphere of the floor is happier. I know that both [Removed] care for each and every resident as if they were their own family. The Director of Nursing, [Removed], is always available to listen and offer advice. She is an outstanding example of how to treat others the way you would like to be treated. I'm grateful!

The hardest thing we ever had to do was putting our loved one in memory care. From our first drop in visit to the actual move in, we were met with understanding and professionalism. They were so helpful and willing to work with us. My Dad tells me he loves it at the Hampton. He enjoys the live music and several of the activities they offer. He also tells me the food is delicious. I have been impressed by the number of caregivers they have. Dad has been there since January and he still has the same caregivers.

We toured this community. We like the staff and the tour. The community is clean and they offer a nice menu with a good variety of meals. The list of activities would have been good for my father. The community is nice but it did not have a few things that we were needing at the time. We would highly recommend that families tour this community for the care of a loved one.

I toured this community for the care needed for my family member. We liked the community for being clean and a nice environment. The community had a lot to offer including the meals and the activities that would have been offered for the care that is needed We would recommend this community for the care and the value of a loved one.

My mom was placed at Northbrook Inn due to her valcility not being opened on schedule in Bloomingdale. This home is identical to Lakeview where mom is a resident now. Everyone including maintenance were more then helpful and kind. My mom was well taken care of. If I had anything negative it would be that mom said she would like to have more of a choice of food selection.

Thank you, Creekside Inn staff! We have been very blessed by the way you all have cared for our mother. Even from the first interview, we knew this was a quality care facility that REALLY did care. Although dementia-care people can be very difficult at times, the staff are gifted at and well trained in how to nurture and love the residents. Another thing we want to commend Creekside staff on is their cleanliness. Creekside doesn't have that bad smell that is so prevalent in many other nursing homes; and it is decorated elegantly, which our mother loves. We did have a little trouble with communication for awhile, but much of that was due to a problem that has been successfully corrected. And we thought the cost was high until we looked around at other places that don't even keep their facility as clean and nice as Creekside. We'd like to thank [removed],who pours her heart and soul into providing good care and keeping everything running smoothly, and to all the staff who follow her example. Keep it up you guys! We rest in knowing our mom is getting such good care.

The Silver Creek Inn Memory Care was a very nice community, but it was huge. We were looking for something with more individual care and space. It was all one building. The management here was also dynamite, they gave me good information.

My husband attended Silver Creek for Adult Day Care and respite. The staff was super awesome! I really liked the care he received here. However, my husband did not like this community because of the residents. There was one resident that would yell constantly and he felt it was too much. I was unhappy to tell the staff at Silver creek he would not be staying here for long-term care but I wanted to respect his wishes.

My father was recently placed in Sterling commons. The process was quick, easy and highly efficient. The staff welcomed him with open arms and [Removed], the director of community relations was the best. She was helpful, kind and truly amazing. My father enjoys the meals and he seems to be so much happier. The atmosphere is truly wonderful. I am so happy that we were able to find a care facility where the people really seem to actually care, not to mention the cleanliness of the home. A+.

Making the decision to place my husband in memory care was the hardest decision of my life. Placing him at The Hampton was one of best decisions I have made. From day one, the staff, caregivers, and nurses all addressed him by his first name. He has been shown kindness and respect. The family atmosphere and friendly staff have helped my husband to feel welcomed and at home. The residents are encouraged to participate in the various activities and entertainment. Meals are nicely prepared and taste good. Residents' family members are welcomed at mealtimes to share this experience together. My husband enjoys our having this opportunity from time to time. Our physician recommended that my husband be in a residence where 24 hour nursing staff is available. This is another plus found at The Hampton. I would encourage anyone who is thinking of placing their loved one in memory care to talk with the staff, and take the tour of the residence. I think you will be pleased and assured of the care and respect your loved one will receive at The Hampton.

The staff are nice and taking good care of mom. They are attentive and we have good communication with them. They offer daily activities. They have a game room and activity room. The community is well taken care of. Mom likes the food. The staff seem to like their jobs and some have been there for multiple years. I was impressed with the competency of the head nurse and the empathy of the director. She seemed genuinely interested in what was best for mom.

I chose The Hampton for my mom's vascular dementia care after viewing numerous facilities in Vancouver. The difference in the way staff interacts with "residents" is immediately apparent. My mom is treated like family, with love, and respect for the difficulties she endures with increasing dementia challenges. I also appreciated the pricing policies wherein everything is included in the monthly fee...no extra charge for bedding, furniture, towels, washing clothes, meals, snacks or distributing medicine. No surprises on the billing is a relief for family. The activities and entertainment is superb so Mom is never bored and I find myself choosing to visit her during specific times so I can enjoy the musicians as well. Mom, at 88-years-old, has been here for eight months and is so well adjusted now that recently she said "They do it all for me here. Wash my clothes. Cook my meals. Take of my medicine and entertain me as well. You should move here with me."

The Ashley Inn at the Hampton has a wonderful, caring staff that has made the transition to a new home for my elderly friend easy and comfortable. The staff is always friendly and helpful. They keep me in the loop regarding issues, and they don't wait forever to call when something is up. It's important to me that I know what's going on and I truly appreciate their timely calls. All of the rooms are amazing; My friend has a wonderful view, and when I looked into the doors, it seemed to me that the rest were just as nice. The nursing staff is great about making sure my friend's medical needs are taken care of on time - nothing is missed. One thing my friend always complains of is the food at facilities like this, but when I ask him how it is at the Ashley, he just says 'Good!' This is not the first adult care center I've worked with, but they are by far the very best.

Mom has been a resident at the Gardens for the past nine months. She has gone from extremely anxious to thriving due to the amazing care she is receiving from the staff! We consider it such a blessing to see her happy, secure and comfortable in this beautiful facility. From the Administrative Staff, reception, nurses and caregivers we have found everyone extremely compassionate, not only to Mom, but our entire family. Communication is great, they keep us well informed about her medical and emotional needs, as well as activities at the Gardens. We can't thank them enough for the reassurance and peace of mind they provide for our family!!

My mom has lived at Arbor Hills for 2 years now. Her medical care there has always been top notch, provided by some really special nurses. Caring for Alzheimer's patients takes a unique combination of angel and superhero. There were some staffing transfers followed by some staff turnover. It got a bit wobbly for awhile, but that seems to have resolved. I like the direction things are going now! I see a lot more smiles, a lot of positive interaction between staff and patients, more friendship between patients, and overall I see a refreshed and warmer environment. As always, the nurses, care team, and the wonderful front desk ladies keep me updated on mom's status. I met this week with the new managing director and the new director of nursing for a care plan review. I was impressed. Alzheimer's is relentless, and mom had an unpreventable fall, resulting in an ER visit for a bad skin tear on her arm. The Arbor Hills team were fantastic, their quick response to the fall and their follow-up care made a real difference for a fast recovery. We reassessed mom's situation in the meeting and I was given good ideas for changes to help mom cope. (Mom is feisty) It was a tough day when we realized we could no longer take care of mom without a lot of help. I know she is being looked after by people who care.

they are all helpful.