Koelsch Senior Communities

I have been very pleased with The Gardens. Overall, it's been great.

I think there short handed more often then not and I get that . But I think they need to express that to us. The staff on the floor is really good and friendly and they do interact with the people there pretty well. I can always tell when there short staffed because my mom looks disheveled more often then she has ever before.

[name removed] likes the sing a longs We appreciate the attitude of the employees.

I don't know how much this helps but my score on the administration was affected by the fact that they've had a lot of turn over and have been making changes which are hard for the elderly. The jury is still out on whether the changes are good or bad in the long run. I'm hesitant to comment about much more because we have had problems due to my mother's mental state, nothing to do with the facility. I feel like overall the facility is very good.

only for the particular wing my husband was in they need more staff. 3 for quality of care, because of the shortness of staff. The rest was not really applicable for my husband. We would absolutely recommend this community to other families! This was a tough situation with my husband and they were always kind.

I love the whole staff. Yes we love the facility.. I would recommend this for for all the compassion.

They have a great administrative staff. They took much time and care to answer all questions. The staff was friendly. The facility did not suite my mother in law because of the following. 1.Her room door had to remain open during the day. Other guests were able to roam in and out of her room. 2. Her clothes were washed with the rest of the tenants and her items were not returned back to her. Her name was on her items. 3. The food was alright.

The facility is lovely and has a homey feeling throughout. I was impressed with the cleanliness and well-maintained grounds. The staff reflected a warm commitment to resident well-being, even when faced with difficult behaviors. The community relations director made me and my husband feel seen. He answered our questions quickly and thoroughly and helped us make connections with nursing staff. With very few exceptions (and that could be because it was night and weekend staff who I didn't know as well) nursing staff was committed to care for the residents and explained procedures and concerns well. I liked that the entire staff, no matter their primary assignments knew the residents and pitched in wherever needed. The activity coordinator, the front desk receptionist, and the maintenance man were warm, welcoming and truly helpful.

The facility and the resident rooms are kept very clean. The nursing staff is really on top of things and very friendly. Care staff have been superior. They always answer the phone, return calls and coordinate all medical care promptly. They also have a high staff retention rate which is huge because they know and like the residents. We have been very pleased overall. The meals could use some improvements.

Even though it is expensive just looking at the figures. Considering I have no utilities and food is provided. It is a great deal. Yes, we would recommend this community to other families based on the experience so far.

My observation is that they are very good at memory care because that is all they do. Many of my mom's visitors have commented to me on how surprised they were at what a nice facility it is. It is hard to imagine a better place for my mom. I have never seen a staff member treats any of the residence with other than kindness and respect.

Facility was the nicest I saw when searching for a place. Staff was good. Sales person was excellent. Caretakers seemed nice. My dad was only there for four days. He got sick and passed away. Not anything to do with El Rio. Price was comparable to other places that weren't as nice.

What they could improve on would be response time and the food. However, what we like the most about the community is the location and the ease of visiting. They also have a very friendly atmosphere. Yes, we would recommend this community to other families based on the experience so far.

Overall I am happy with my choice. I would give it an overall average of a 4. What I like the most about The Park is the friendliness, the overall ambiance and my room. Yes, I would recommend this community to other families based on the experience I have had so far.

The activities were fun and the staff was pretty mindful of the wandering patients...Yes, we would recommend Maple Glen Memory Care to other families based on the experience we had

It was a reasonably good experience. The staff is caring and kind. They are not transitory, many have been working at The Hampton for years. My father lived there just six weeks before he passed.

Mom is doing well at Deer Ridge. They have been having Staffing issues, need more caregivers. The head nurse, [name removed] is the best! There are a few exceptional caregivers.

I am very happy with the care of my husband. He has had quite a time but they have continued to be very good with him. My only complaint is that the laundry keeps losing his clothes even though they are labeled with his name.

Staff is amazing and the care is extremely good. I picked this community because it was close to me.

Our loved one is receiving the least expensive care but they have increased the monthly rate from [fee removed] to [fee removed]. I don't believe the cost of this is reflective of the care our loved one receives. However, I would recommend based on other sites I visited prior to our loved ones placement.