Inspirit Senior Living

The new management of this building is simply terrible. They made the former secretary into a General Manager and she has no business running this building. She is never to be found and when.you can speak with her, she is nasty and dismissive. The only saving grace is [name removed] who is always kind and helpful. The food was showing improvement and now that has gone down the drain. It's all frozen food and we get it served either burnt to a crisp or raw. They can't even make eggs in the morning correctly. They are also very slow to get any issues resolved. My sink drain has been broken for 2 weeks and nobody has addressed this situation yet. Very unhappy. The overall morale of residents is declining because of everyone's dissatisfaction.

The staff are inexperienced, lack common sense and put residents in harms way with both of these failings.

I went to tour this place last week and the lady who gave me the tour was clueless. She didn't have answers to any of my questions. The building also had a strong urine smell. The care staff seemed to be more concerned with what was on their cells phones than the people that lived there. I toured 2 other places and they were much better overall.

My mother in law has been here for 2.5 years and it was wonderful until a few months ago. The new management has let the place go and the residents are paying for it. My mother in law's sheets were bloody from a wound that came from a fall. A fall can happen anywhere, but the same sheets were still on the bed five days later. I brought this to the attention of the wellness director who said it would be taken care of right away. I went back the next day and the same sheets were still on the bed. After visiting for a couple of weeks at different times of the day, I realized that there were no activities at all. I was then told that there wasn't an activities director. Those poor people are just left alone. Needless to say, we put in our notice and are moving her next week. It's a shame how this place is being run. I wish I could attach pictures to this review.

The new General Manager is not qualified and is never around. Just when they were making strides with an Activities Director, who was fantastic, they end up getting rid of her for a mistake. Understaffing, putting pressure on the staff probably contributed to it, but who knows.

We moved Mom out of the Willows. It was terrible. It went downhill very quickly. Even the staff has left. Food was terrible care was terrible. Staff was on their phone all the time in the corner. It was a lot of nepotism. Their friends were bringing friends and it was kind of a big party atmosphere for the staff, mom ended up in the hospital with sepsis. They didn't take good care of her.

At this time, I cannot recommend this facility any longer. High staff turnover, communication is not good. Residents complain about food. Expressed concerns are explained away with excuses or ignored. No improvement in sight. Not worth the price.

My dad hasn't lived there for over a year because they were basically taking his money and getting nothing back in return. The food choices we so bad he cooked himself meals. They had poor service, bad food and it was not worth the cost.

Always short staffed. She fell twice that I knew of and lay on the floor for hours before she was found. Never engaged her in any activity. Never tried to get her to eat, it was awful and so under educated.

Rain Forest is horrible I do not recommend at all. Dirty, can't keep staff, lack of care for residents, lack of activities, bad food.

The Palmerton was horrible. They were understaffed and I took my mom out of there after three weeks and 4 days. The last fall she had they didn't even tell me about it. Her whole left side from hip to toes was purple. Her foot was swollen like an elephants trunk. When I asked what happened and why no one saw her bruising/swelling, the whole staff all the way up to the director and head nurse said they didn't know. HORRIBLE. I would tell others - Absolutely do not send their loved one there. The memory care is awful. They don't do anything with them as far as activities. They say they do but I visited often. All they did was have a so-called activities person bring down coloring sheets and markers. VERY SAD. They are a do not assist feeding facility.

The facilities promises were many, but we found that they didn’t follow through. [name removed] could never depend on them to show up for help with her shower. Take her trash out or do her laundry. When they did do her laundry, even brought her laundry back folded, but still wet, The activities listed on the board were many, but very few actually happened and very few residents participated . Once [name removed] moved into the facility, the promises of helping her with socialization were basically not kept. The residents Were often seen just sitting outside or inside with nothing to do and often just dozing off. It seems to be a place to just wait for dying. [name removed] was very unhappy there.

If you are looking for a place for mom, KEEP LOOKING! The management company for this property continues to make one bad decision after another. They recently laid off a GM who cared about the community and knew each and every resident. Since then more of the staff is leaving and most of us are searching for a new home. The place is not only not clean but smells of mold and they just recently failed their quality inspection. There are not enough servers for the meals, housekeepers to clean the rooms nor a shuttle driver as advertised. If you feel my review is harsh, just come sit down and have lunch with the residents and hear how unhappy we are these days.

The facility did Not give medication to my mother in law and father in law for a full week they were in Respite care at The Willows. They both were not showered during the week. My mother in law came home with visible soiled pants. When I was promised of better care, I placed my mother in law in Respite Care out of desperation. My mother in law fell and no one gave me the same story. They told me she had hit her head but after a trip to the emergency room, it was a broken hip.

I am very unhappy with your facility. I came and did a tour with the Community Relations Director Monday, [date removed]. I told the Community Relations Director on Tuesday, I would get back with her and let her know what my Sister's and my plans were.  I received a call from the Customer Relations Director everyday. Wednesday I sent her to voicemail, Thursday I sent her to voicemail and Friday I Sent her to voicemail and then she did the ultimate act of betrayal for a company to allow someone to do.  She broke the hippa regulations.   After, I didn't answer her on Friday she took it upon herself to go to the facility that my father is in and speak to his social worker and take it upon herself to tell the social worker that she had been in contact with his family about moving him. So, to offically let you know NO, none of my family will be coming to stay at your facility because someone has a BIG MOUTH.  So. You can thank the Community Relations Director.

Management is terrible, especially the GM. There are so many complaints from the residents about how they don't care. The management team that was there prior was so much better. I wouldn't recommend this place to anyone until management changes.

Short staffed, not providing all the services they say they do. They keep firing and rehiring..also security very lacking. Several people had jewelry stolen this past month..

Sine the former administration left this place has fallen totally apart, care is poor, caregivers are lazy and are allowed to sit on their cell phones anytime instead of helping other team members, food is awful, nothing you are promised do you get. Looking for a new place. As soon as possible

Not for people with extra care needs as no 24 hr RN care. Staff is under trained and under staffed! Rooms not cleaned very well. Food is not very good and not able to get food between meals. The activities are great, however, and some of the staff is very conscientious, just not enough of them for a good rating. I am sad My Dad passed short of the top notch care we were promised and expected for $[removed]/mo.

My loved one spent two years here before passing. We encountered some very caring aides, but the staff overall is plagued by high turnover and is constantly shorthanded. To be fair, this is a common problem at such facilities in COVID times, but it is not an excuse for substandard care. That said, most of the aides seem to care about the residents. Management is another story. Poor communication, slow to return messages (email or voice) and generally invisible. If you are considering the Gardens, take time to research records at Ohio Dept. of Health over the past 18 months. Upside is that the Gardens does accept Medicaid. Private-pay residents will want to look elsewhere. The food below average -- well-balanced meals but poorly prepared. Also, housekeeping is slipshod and laundry service sketchy.