Inspirit Senior Living

My mother was at Foxbridge for not quite a year. The first couple of months all appeared good. Things started going downhill very quickly. Mom was misplaced in the incorrect level of care. She got around and could do for herself pretty much. The building she was placed in had residents that were mostly in wheel chairs and did almost nothing besides sit in the community room and sleep. The residents had daily menus and there was always an alternate choice, however they rarely received all items listed on the menu and if they did not eat what was placed in front of them they were NOT given the alternate meal nor were they even asked, they simply left the table hungry. Mom had problems getting her mail. I ordered her subscriptions to Southern Living and Good Housekeeping but she rarely received them. I would normally have to literally check with all attendants only to be told " no she didn't have mail" But when I insisted they look well a few times it was stuck in a drawer at the mail desk in her building. Most of these magazines now come wrapped in a plastic cover, yet hers never had one ... ( I got the same magazines at my home and mine arrived on time and wrapped each month) her should have also. It's a shame paying good money ( on the high end at that) and you entrust your loved one to their care, wanting the best for , in my case my mom,only to find what they provided was much less than or non-existence services that Foxbridge agreed and promised to deliver as part of her care program. I paid them a hefty sum each month to provide the high level of care for mom that I was promised she would receive in exchange for these funds. Sadly that is not what we received at Foxbridge. When families entrust our loved ones to facilities such as this, that "specialize" in the care needed by the elderly we do so because they promise to look after and care for them as they would a member of their own family. It's heartbreaking to find only empty promises and you beat yourself up because you placed your love one into that environment. I would only give this place a 2 star rating and that is only because the grounds offer a peaceful setting with a pond and greenery. A relaxing setting and the staff for the mist part are friendly.

I have now lived here long enough to realize that it is not only important to have a friendly and expert staff, but also to keep your eyes open for other signs: who are the other people living in the same place, and who will be your neighbor. This seems to be a place were it matters only if the Co. gets paid, regardless of if needs get served. There are people here "dumped" by neglectful relatives (children and grandchildren included) who are happy with the price and figure that the old folks can just live somewhere independently, regardless of if they are capable to still conduct an independent lifestyle. The rest of us just have to put up with it! That means that if our wheelchair bound neighbor has a diaper that is changed only twice a day (morning and evening) we better hope she does not have a bad case of diarrhea....and if there is nobody that will cut the food or feed a person that cannot do this hopefully there is a compassionate neighbor that will double as a care-giver. I feel that the management should definitely not accept people that have handicaps, physical and mental alike, that should compel them to live in an extended care facility. But what about thee $$$$ ? Check it out.....I sure would not recommend anyone to join me in my disappointment.

I was not impressed with their communication. And their phone system sucks. Their assisted living is unsupervised. I have always had problems with the billing. They are really not a memory care set up. It's also an older building.

Activities are limited No activities for dementia unit Food Limitted Choices Care Aides very good Med techs seem nice and experienced Executive Director always available for concerns AL nurse day supervisor Rude Complains a lot The only person she does not complain about is herself She will tell us several times how much she does how everything was in poor condition until she got here but We have been here long before she got here so We know that’s untrue We miss the last AL supervisor she truly cared was not abrasive and definitely not rude to us the family or residents

The scenery is beautiful. The place is clean enough. The carpets should be replaced and the outside needs painting. The Parking could use paving and or sealing. The food is sub par. It is all over processed and not home made. Desserts are horrible and there rarely is fresh fruit. They go through staff like water. They keep going through management. The administration is lacking. The Director of Nursing is not even a nurse. The Marketer is clueless and very short when you ask her questions. The office manger can be nice. However, she becomes easily agitated and makes you feel that you are intruding. My Father and I decided to move him to another PCH. If they can not keep staff how would my father be taken care of. It really was a nice homey friendly place. However, it has gone down hill the past few months.

They can make photos that make it look like a great place but the truth is that Maple Court is understaffed which makes the quality of care terrible. It is basically a nursing home without certified caregivers. The nursing staff is good but overworked. Residents are left wet and soiled for extended periods of time. Very few activities are offered and residents are usually just parked in front of the television and left unattended until bedtime. When you go to check out Maple Court ask other family members about their experience. Don't trust staff to tell you the truth. You can do much better for the money.

They will place a heavily Smoking couple right next door to people with respiratory problems, without regard of the hardships this creates to the majority of renters. It's all for tha money! No consideration for the senior's health. Watch out and find out if they are truly smoke free!

Please go elsewhere. Inspirit living is not a compassionate company. They care about money only and their staff is not paid well. The food is terrible and many folks are left unattended. They promise you the moon but don’t fulfill their promises. The care staff is kind and caring. The manager and staff could care less about the residents.

I did not feel safe, or that privacy was maintained around the maintenance manager and found some interactions unprofessional. I have raised concerns multiple times with both managers and it’s been dismissed. This raised concerns about the general manager’s hiring and supervision decisions. She seems unfit for the job.

The head people here don’t care bout their residents they only care about the money and they treat they’re people bad and don’t pay them much at all I wouldn’t recommend this place to anyone for anyone

The place is falling apart. They don’t have a steam table so they can’t serve hot meals to the entire population. They don’t have glasses, cutlery, or silverware. They don’t have bowls. The ceiling above my bathtub collapsed, leaving a gaping hole. It had been repaired a couple of weeks earlier, but they purposely chose the wrong grade pipe to try to save some money. The place is going under the staff. Doesn’t give a damn for any of the people who live there don’t let anyone you know move into that place. It’s horrible.

The place is unorganized and a disaster. Overall some of the staff is friendly but the place is ran incorrectly and the patients are not monitored at all. If you live your loved one do not send here. It is not good for anyone who needs 24 hour care. The price is low for a reason. Everything sounds and looks good and it’s a hot mess.

.Disappointing Leadership at Cedar Woods Independent Living My experience at Cedar Woods Independent Living has been deeply disappointing, primarily due to concerns about the leadership and overall professionalism within the community. The individual in charge plays a critical role in shaping the facility’s culture and day-to-day atmosphere, yet she appears ill-equipped for a position of such responsibility. Her communication style lacks both professionalism and empathy—essential qualities in any senior care environment. She frequently speaks down to residents and staff alike, and often responds to concerns with visible irritation rather than thoughtful engagement. It is also concerning that she is rarely present on-site and is known to leave early on a regular basis. This absence contributes to a sense of disorganization and lack of accountability. Furthermore, her overall demeanor and appearance do not reflect the standards expected in a senior living community, setting a poor exampl

horrible place to put your family. Management doesn't care about the elderly. Very sneaky. Very illegal. Minimum staffing with agency people that do not know each individual person and their needs. The quality of food is inferior management doesn't care if residents eat or are starving. The place needs to be shut down.

I would give them all a 1....even a 0 on value for the money.....would never recommend it!! They are there for the money!

My loved one is in memory care. 3 rooms are infested with bedbugs. Don’t put your loved one in here. One nurse for 3 halls. Activities is a joke. Food is horrible. She was served plain spaghetti noodles, mushy spinach and cornbread for dinner. When I asked why they said they were out of money.

The only good thing about The Willows was the move-in. Notes in the bathroom, told people not to throw diapers in the basket, but left no instructions where to put diapers. The sales staff was exceptionally friendly and accommodating. The administrator never met the resident, even after being encouraged to do so by me who was the residence advocate. the quality of care was abominable. The head of nursing made multiple promises and did not keep them. The meds were screwed up continually. They committed to helping with showers and never kept the scheduled time. The activities existed on a board, but basically never really happened. The person that was responsible for doing the activities was also the driver that was taking people to doctors and appointments and the weekly runs to Walmart and restaurants. Movies were listed and never shown. Crafts were listed and no one was ever in the room. With regard to friendliness, the residence were basically very unhappy. Many of them just sat in the public spaces, falling asleep. A small number would speak to you when you walk by, but mostly they behaved in a catatonic way we should've been aware that something was wrong when we saw that. The food was acceptable, but certainly could've been better. The dining room had one excellent waitress who really seemed to care about the resident needed some services and during the initial visit, they were determined. When asked what we were going to be paying for them it was totally unclear. They said they were going to provide three services that would help the resident be eligible for her long-term care. And they did provide on occasion some of those services. The plan of care was written, which included them, but when the billing came, it didn't charge for them. The managing nurse seem to think that the resident did not need long-term care and so she just didn't provide it. But when the long-term care nurse came to assess the resident, she met all the markers for long-term care. I contacted the administrator to please Rebill for services rendered, she pushed me off to the accounting department who made excuses that he was new and he didn't know anything about it. I asked to have a meeting with the administrator and she scheduled the meeting, but never showed up. That was the second time that it happened to me when I had a meeting scheduled with her. The Willows would not be a place that I would send even my hated mother-in-law if I had such a thing. They were incompetent beyond belief With all sorts of promises and no delivery. I even contacted their national headquarters who acted as if they cared, but really put it back in the administrators lap. They just didn't give a damn. in the meantime the patient had to pay out of her own pocket for what could have been paid by her long-term care policy who were extremely cooperative and would've done anything to help Make that happen.

My mother's care plan went from $[removed] to [price removed] after questioning why the two hour nightly check were being dong. [name removed] at the adiministartion of the Gardens of Liberty Village refused to provide doucments via email and would only provide some paperword in an in person meeting from an assessment that was supposedly performed by an employee that started in at the Gardens in [date removed] and was gone by out meeting in [date removed] around the same time that the hourly checks were being questioned. When asked for detailed documentation, the administrator, [name removed], refused documentation and only offered a verbal meeting during her hours Monday through Friday 8 Am - 5 PM ET.

Just the way the facility is designed is odd. Individual buildings for each group of people, with no centralized dining room that I saw. Food brought in from another building. My dad said there was limited staff in his area (Magnolia). I was not impressed AT ALL with the facility. The facility itself is located in a weird place, kind of remote even though it's in Memphis. What I was being charged for and what his room looked like was unacceptable. The caretakers and nurses were nice and friendly and I do believe helpful for the most part, and since I live out of state and not near Memphis, I received a lot of help from the marketing director with getting my dad over there from a skilled nursing facility. She was invaluable. But upper administration, not at all. Specifically the executive director and the business manager. Horrible communication and resolution of billing and other issues.

My mother was there the care was horrible!! To doing her laundry to her meals which were disgusting!!! There is one lady in memory care who dose care but she can’t not be there at all times . Please if you are considering this place do your home work show up and odd times go to meals . I’m just truly thankful my mother is out of there .