Inspirit Senior Living

I always found the staff to be friendly and helpful, however my Dad said that only certain people would help him. He said the food was terrible. The director and cook did recently get fired. My Dad hated it there, however you have to take that with a grain of salt because he is miserable in general and he was really mean to some of the people there. He choose to never participate in any activities except for Happy Hour. I have a friend whose Mom has been there for years, and she thinks it is pretty decent there. My Dad recently returned back home.

Staff is overwhelmed Nurses are not compassionate We would never choose them again

Our tour guide, [name removed], was great. She was personable, knowledgeable and energetic. The facilities need freshening up and the renovated apartments are nice, but the hallway getting there is depressing. The HVAC would be noisy and difficult to maintain comfort, I think. The dining room was fantastic with lots of light, open and airy feel, friendly staff and outdoor tables for warmer weather. The setting has some nice grounds to walk around, but the immediate neighborhood is not where I would want to live.

She really likes the facility and the administration there, but she tells me the food is terrible and she can't eat a lot of it, I'm having to supplement her with Walmart orders, because she can't always eat. I'm not sure if you are aware of it or not. They get a 3 strictly because of the food, the care is great!

I would let others know that they do not have a diabetic menu. The cost is the only reason my loved one is here.

You can complain multiple times and nothing gets done. Financially this place can't be doing well! Call anytime! Tell the owner to give me a call.

I really love how caring the staff is...they are so patient and sweet with the memory care patients. I would like for my mom's room to be cleaned a bit more frequently and the food is not that great....would like some options for meals rather than whatever has been chosen for them

Very nice facility. Friendly people. My one complaint is the food, but that's because my mom has dietary issues and can't eat certain things so it's hard for her to find things to eat. I often bring her food. They need more aides.

management is lazy. food is subpar. housekeeping is way below standards. every month I gave to complain they are not following their own schedules. laundry returned wet, beds not changed. rooms not vacuumed or swept. but all assisted living charge WAY TO MUCH for what is delivered. employees are not paid well so where is the money going? most places I visited were like this or worse. they didn't even give good tours, very disconnected to the customer. charges were outrageous for very small units. the Rutherford is better than some i visited, so it's all about being involved, aware and advocate. I list and date issues and speak up. [removed]k a month is plenty to be getting A+ services

Emory Ridge could improve on their communication when evaluating loved one

The nursing staff is not very understanding. The dining room is not flexible.

The stench in the hallways that comes from other residents houses from their pets is actually humiliating. To have people come over and have them smell that horrific smell all the way down the hallway should not be allowed The housekeeping staff was not very friendly and actually scolded my mother for using the laundry facility at the wrong time. They should be more polite with new people.

Beautiful place. Hotel like atmosphere and decor. Pretty pricey. Agent that convinced [name removed] wife to place him - quit and went to another place near by. Moving in another resident also was leaving. A little surprised at some of the add on fees. Don’t believe resident is receiving the physical therapy he needs to be able to go home. Is motivation to keep him for $. Seriously going to investigate other facilities for potential better treatment.

It was close to my daughter. I didn't realize what memory care was all about. I would not recommend to others unless they were very demented.

Seems like at beginning people wanted to answer every request, now it seems I have to hunt people down for answers. Overall it's not bad, however there are times when I feel it could be cleaner. Sometimes when I walk into memory care it's fresh and other times it brings tears to my eyes. I understand people are being changed, but those diapers should be taken outside. They are friendly, but there aren't enough of them. As you can imagine, some are more friendly than others. The food and medicine on time every day, however their physical care isn't always up to par. Meals are okay. I believe they give them lots of food, more than they need. The quality of the food I really can't say because I haven't taste tested it. The activities for mom are coloring, painting and movies. My dad (who wants to stay with mom not demented) really has nothing to do. Just got a notice for a price increase. I don't believe they have enough people to work for the cost.

These kinds of institutions are in a no win situation. Nobody wants to be there. Staffing is usually minimal. Food is adequate but ultimately uninspiring. To go from a home to one room is depressing. Staff were mostly friendly but limited in how involved they could become. All are expensive compared to living at home. Not a situation that anyone wants to find themselves in but the American system for elder care needs to be replaced with something better

I would say that you can get decent care if you have a loved one checking on things often. There are not always enough aides at night, especially on the weekends. My mother constantly complained about not getting scheduled bathing/showers. They had a few staff changes within the past year such as the: Head Nurse, The Dietitian, and the Business Manager (2). Speaking of the business manager, we had a terrible time getting my mother's long term care insurance billed properly each month. I had to make a few phone calls each month to get the billing sent with all the proper information filled out and in proper time. It was almost always late. My mother finally got scheduled bathing when Hospice took over that part of her care. These are some of the issues we had with this facility. There were some very nice aides that work there and some seemed to really care about my mother. I would be hesitant to put someone in there if there was no one nearby that could check on things. (that's probably the case anywhere) However they are the better of the two facilities available in Milford. Another positive for Milford Place were the two nurses that worked directly with the patients to give out medications. They were very kind and helpful. The head nurses however (one moved on and another employee moved into that position) didn't really have anything directly to do with the residents or not my mother anyway, and she had issues there such as falling.

The staff who assist my dad and mom do all they can to to help my parents adjust. I like that I can come in anytime to see they. My dad doesn't think he needs to slept so I go in the evenings to help get him to bed. You can talk to the nurses which helps all of us. When there is a problem we exchange ideas to better help my mom and dad.

All the low marks stem from poor management in my opinion. A lot of people would probably give it lower marks . The manager is not popular at all.

The management is 24 and 36. They need to understand senior's needs. The food is all frozen & processed. We need healthy fresh food not breaded & fried